Beijing Guomao Sanlitun UrCove by Hyatt Hotel Reviews

Best of the best hotel services. Even though hotel staffs in China is already very friendly, Yifei Guomao staff really went out of the way to make our stay a happy memory. We book a total of 8 rooms for 3-4 nights and completely happy with the decision. Ms. Xiao Wu is 100% recommended!!! I hope we have staffs like her everywhere we travel.

Was here for a full week. There was no laundry facilities (available in some other locations) here. There was also no gym. Breakfast was miserable with the same limited selections week after week. Only thing good was that breakfast was until 12 pm. The water flow from the shower head was small and took a long time to get hot water. There was no temperature control for the Japanese toilette. The coffee machine in the room was a saving grace. Won’t be coming back here again.

Good service with staff try hard for helping us with leaving my luggages for before checkin day and come back for the book day. Good services with cleaning room everyday and renew drink and water. And easy to call didi taxi this hotel recommend to use didi because I was go on January and it was so much freezing cannot walk for long. Everything go next time still choose this hotel for stay in Beijing.

The hotel location is good. However, the room is not quite. It starts to having someone singing Karaoke from 10:30pm. The ceiling have some colour difference on the paint. Looks like it has water leaked before. My husband doesn't like that there is no partition from the toilet to the bedroom. He couldn't have a private time while toileting or dressing up from shower.

We spent a total of 7 nights here and our entire stay in this hotel was splendid. The manager YaMi was very polite and cordial, she waited for us to arrive from the airport, it was past midnight, just to show us to our room. The other guy in the team was also very helpful and even went to great lengths searching for my parcels from the guard house to the building where the hotel is located to make sure that I have all my parcels in my hands. I wasn’t expecting such sincere assistance, the effort was above and beyond a basic customer service. Our room was clean, comes with free mini bar and equipped with Dyson hairdryer which is such a great convenience as I have long thick hair. The hotel is in a quiet embassy area, surrounded by a lot of eateries ranging from local Beijing eats to international cuisines. The restaurant below serves good peking duck, has great ambience and there is no need to queue. Transportation by DiDi is very convenient. I would have rated more if this app allows 🤣🤣🤣

Good Service and excellent cleanliness. Some improvement would be the breakfast choices and also install some hooks for guest to hang clothes etc. the hotel staffs listened to our suggestions and said would be doing so.

Very good service and clean rooms.

Good Place

From the very unpleasant check-in that I wanted to give a bad review, to the decision to come back next time with my boyfriend when checking out, I share this absolutely true review with friends who want to stay. First of all, why was the check-in very unpleasant at the beginning? Because the purpose of our stay was to celebrate the 520 Festival. My boyfriend and I both like to play games, so we booked an e-sports suite. We booked the room a week in advance and used Ctrip’s benefits to check in four hours in advance. We made an appointment to check in at 10 am and arranged a day’s itinerary according to the time. When we checked in one day in advance and called to verify, the hotel suddenly said that we could not check in at 10 o’clock and might need to be around 12 o’clock. When we checked again on the same day, we said that we could check in at 1 o’clock, but when we arrived at the store at more than 1 o’clock, we had to wait until 4 o’clock in the afternoon to check in! This directly caused all our plans for the day to be postponed or even cancelled, so we had a very bad experience. My boyfriend was very angry and communicated with the staff many times. Later, the solution was to delay the check-out to 4 o’clock the next day and send breakfast and lunch. However, my boyfriend actively communicated throughout the process and promptly made up for other new plans later, so my experience was okay. Why do I want to stay here after checking out? Because the hotel room is really good, the size and style of the suite are consistent with the pictures and text. I pay great attention to the hygiene of the hotel. I have to disinfect myself wherever I go, but this hotel room is very clean and spotless, with a fresh smell. The room is equipped with a Senba air purifier and a Dyson hair dryer. The computer games are smooth and smooth, and the audio and video are comfortable with membership projection. With a price of just over 1,000 yuan in Beijing's International Trade Center business district, it can be said to be the king of cost-effectiveness in all aspects. I will stay here for a week every month in the future. The service attitude is very good. From the beginning to solve the problem, maintain a good attitude throughout the process, actively communicate and properly solve the problem. At 4:30 in the morning, the takeaway was also delivered to the room. If there was no response when knocking on the door, it was placed at the door. I didn't get up for breakfast the next day and didn't eat it. The hotel packed it and delivered it to the door of the room. I could eat it as soon as I opened the door in the morning. The housekeeper helped to take a huge bouquet of roses to the car, and served with a smile throughout the process. The housekeeper also gave hand cream as a farewell gift. In short, although there are some unpleasant things, I will continue to stay in this hotel. We all know that if we have a preconceived idea of ​​something and have a disappointing prejudice, it will be difficult to be satisfied again. But in fact, this hotel relies on its excellent infrastructure, hygiene and service attitude, which makes me willing to re-write this sincere praise. Suggestions: 1. Time management hopes to be re-planned. Not all guests will check in after work. If you cannot check in four hours in advance, you should call in advance to inform us. We took the initiative to call one day in advance to say that we could not check in. The experience was very bad. On that day, it was still delayed for a full two hours from the normal hotel check-in time of 2 pm before we successfully checked in. It was delayed for a full six hours from the time I made the initial reservation. If tourists who come to travel encounter this problem, how disappointing it would be? ? I hope the hotel can pay more attention to the use and time issues of hotel rooms. 2. The e-sports room should be equipped with disposable headphone covers and disinfectant tissues. 3. The bathroom should provide disposable toilet covers and disposable bathtub covers. I hope your hotel can do better and better.

The hotel service is warm and there are housekeepers to respond to needs at any time. The room facilities are complete and equipped with a smart toilet, which is very convenient. The hotel is in a good location and not far from anywhere.

Let's talk about the location first. It is located next to the Ritan Garden on the second ring road. There are basically embassies of various countries next to it. It feels safe at night. Let's talk about the service. It's really impeccable. Xiao Xu and Xiao Hu at the front desk are also very enthusiastic! I will choose this hotel next time I come to Beijing on business.

The environment is elegant and comfortable. The hotel facilities are very complete, especially their forest oxygen bar eggs, which are really good at purifying the air in the room! The sanitation is also very clean, giving people a feeling of home. The service of Xiao Hu and Xiao Xu at the front desk is very thoughtful! I will definitely come again next time!

Very amazing, Private environment, high-end decoration, European style, the room supplies are also very good There is even an executive suite of more than 100 square meters, I will stay here again next time, and I will definitely book it

This is my second time staying at Yifei. I was amazed the first time in Kashgar. This time I stayed for three nights and four days and felt very at home. I would like to thank every staff member who received us. Knowing that I was with my children, they specially arranged a quiet room for us. There were green trees outside the two windows, which was very healing. When we left, they knew that we had to catch the train, and specially prepared bread snacks for us to eat on the way. The hotel is in the embassy area, very quiet, and some popular food stores can be ordered for takeout. It is also very convenient for travel. I highly recommend it.