Aite Xinsu Culture Hotel (Qianmen Branch) Reviews

Response from Property: 【四合院風格酒店】【服務周到】尊敬的客人，非常感謝您對酒店的詳細反饋和積極評價！得知您對房間的乾淨程度、入住流程以及工作人員的服務態度感到滿意，我們感到十分高興。同時，也非常感謝您提出的寶貴建議。保持高標準的清潔是我們工作的重中之重。我們會繼續加強日常清潔流程，確保每個房間都整潔如新，讓您在入住期間感受到舒適與安心。我們致力於為每位客人提供一個順暢、便捷的入住體驗。無論是前台接待還是其他服務環節，我們都力求在每一個細節上做到最好。您的認可是對我們每一位員工的最大鼓勵和支持。我們很高興您發現酒店周邊豐富的餐飲選擇。這些餐廳不僅能滿足您的味覺需求，還能讓您更好地感受當地的美食文化。非常感謝您指出這一點。雖然酒店周邊有較多餐廳，但迷你市場或超市的選擇可能不夠明顯。我們會考慮在未來的入住中增加介紹，方便客人找到所需的服務。如果您下次入住時有任何購物需求，請隨時告知我們的工作人員，他們會盡力為您提供幫助和指引。提供優質的服務是我們團隊的核心目標。無論是行李寄存還是其他方面的支持，我們都力求在每一個細節上做到最好。您的認可是對我們每一位員工的最大鼓勵和支持。我們會繼續努力保持和提升現有的服務水平，確保每位客人都能享受到最佳的住宿體驗。再次感謝您的支持與反饋，期待未來有機會再次為您提供愉快的住宿體驗。歡迎您下次再來北京時繼續選擇我們作為您的住宿地。祝您生活愉快！

Response from Property: Dear guest: Hello, thank you for staying here and taking the time to share your stay experience with us. We are sorry to bring you a bad experience during your stay. The hotel is constantly developing and the facilities you see will be continuously improved. At the same time, we will strengthen the management of hotel hygiene and strive to provide you with better services. Please believe that we want to do more for our guests. The hotel will have seasonal events in the near future and we look forward to your participation! We welcome you to stay again!

Response from Property: 您好尊敬賓客，感謝您選擇本店，並抽出寶貴時間在此分享您的入住體驗，非常抱歉此次入住未能達到您的期望。針對您此次遇到的問題，酒店將加強酒店員工服務培訓，避免此類情況再次發生。我們始終追求為賓客打造完美的入住體驗，誠邀您的再次到來。

Response from Property: Dear guests: Hello! Thank you for your choice.We will continue to improve and improve the quality of service, which will be the driving force to push us forward, hoping to have more opportunities to serve you!

Response from Property: [Siheyuan style hotel] [Convenient transportation] Dear guests, thank you very much for your detailed comments and high recognition of us! We are very pleased to learn that you are satisfied with the hotel's facilities, hygiene, environment, location and service. The standard courtyard style and diverse room types you mentioned are indeed one of our major features. The floor heating system ensures that the room temperature is suitable, and thoughtful items such as children's toothbrushes, toothpaste, slippers, conditioner, body lotion, etc. are all designed to make your stay more comfortable and convenient. Xiaodu speaker also adds a smart experience to your living. Regarding hygiene, we are always committed to maintaining a high standard of cleanliness, whether it is bedding, patio or towels, we strive to do our best. Disinfected slippers also ensure the health and safety of guests. The hotel enjoys a superior geographical location, close to Hufangqiao subway station and opposite Ji Xiaolan's former residence, making it convenient for you to visit famous attractions such as the Temple of Heaven, Tiananmen Square, Qianmen and the Forbidden City. The recommendation of the nearby Zhizi BBQ also gives you the opportunity to taste authentic Beijing cuisine. Thank you very much for your high evaluation of our services. Although the hotel is rated three diamonds, our goal is to provide a five-star service experience. Every employee focuses on the needs of the guests and strives to do their best in every detail. Thank you again for your support and feedback. We look forward to having the opportunity to provide you and your family with a quality accommodation experience again in the future. We welcome you to choose us as your place of accommodation next time you come. I wish you a happy life!

Response from Property: 【環境優雅】【近景區】尊敬的客人，非常感謝您對酒店的高度評價和詳細反饋！得知您對房間大小、配套設施、酒店環境以及地理位置等方面都感到滿意，我們感到十分高興。我們很高興您喜歡房間的空間和設計。寬敞且美觀的房間設計旨在為客人提供一個舒適、放鬆的居住環境。智能化設施是我們提升客人入住體驗的重要一環。無論是調節燈光、温度還是其他設備，我們都希望通過現代化的設施讓您的住宿更加便捷和舒適。我們致力於營造一個温馨、舒適的居住氛圍，確保每位客人都能在繁忙的旅行中找到一片寧靜的天地。您的認可是對我們努力的最大肯定。地段很好，出門就是地鐵口，去哪都方便：優越的地理位置是我們的另一大優勢。緊鄰地鐵站的設計讓您的出行更加輕鬆快捷，無論是前往市區的主要景點還是其他區域，都能快速到達。酒店周邊豐富的旅遊資源確實為您的旅行增添了更多的便利和樂趣。無論是歷史文化景點還是現代娛樂場所，都能輕鬆訪問。我們非常重視員工的服務態度，每一位工作人員都以熱情和專業精神服務每一位客人。您的反饋是對他們工作的最大鼓勵和支持。再次感謝您的支持與反饋，期待未來有機會再次為您提供愉快的住宿體驗。歡迎您下次再來北京時繼續選擇我們作為您的住宿地。祝您生活愉快！

Response from Property: 【四合院風格酒店】【服務周到】尊敬的客人，非常感謝您對酒店的積極評價和詳細反饋！得知您對我們的服務、環境設計以及地理位置感到滿意，我們感到十分高興。同時，也非常感謝您提出的寶貴建議。我們一直致力於為每位客人提供一個舒適、愉快的住宿體驗。無論是房間設施、清潔標準還是整體環境，我們都力求做到最好，確保您在入住期間感受到家一般的温馨與舒適。提供優質的服務是我們團隊的核心目標。每一位員工都以熱情和專業精神服務每一位客人。您的認可是對我們前台工作人員的最大鼓勵和支持，他們將繼續努力為每位客人提供最優質的服務。四合院設計是我們的一大特色，旨在為您提供一個既有傳統韻味又不失現代便利的居住體驗。我們很高興您喜歡這種獨特的風格。沒有早餐：非常感謝您指出這一點。雖然目前酒店沒有提供早餐服務，但我們會考慮在未來增加這項服務，以更好地滿足客人的需求。與此同時，周邊豐富的餐飲選擇（如包子鋪和雞蛋灌餅）也為您的早餐提供了方便的選擇。緊鄰地鐵站的設計確實為您的出行提供了極大的便利。無論是步行到地鐵站還是打車前往其他區域，都能讓您輕鬆快捷地到達目的地。為了進一步提升您的入住體驗，我們會認真考慮增加早餐服務的可能性，並持續優化現有的設施和服務。如果您下次入住時有任何特殊需求或建議，請隨時告知我們，我們將盡力滿足。再次感謝您的支持與反饋，期待未來有機會再次為您提供愉快的住宿體驗。歡迎您下次再來北京時繼續選擇我們作為您的住宿地。祝您生活愉快！

Response from Property: Dear customer, hello! Thank you very much for choosing our hotel and sharing your stay experience. We sincerely apologize for the inconvenience and unpleasant experience this has caused you. Regarding the noise issue you mentioned, due to the architectural design, equipment that provides necessary services for the hotel is placed above some rooms, which may affect your rest to some extent. We understand that this kind of disturbance is unacceptable to you, especially when traveling with children who need a quiet environment. To improve this situation, we are considering a variety of solutions, including but not limited to adding soundproofing facilities to minimize the impact on guests. At the same time, we will record your valuable opinions and use them as an important reference for future improvements. Thank you again for your understanding and suggestions. We sincerely hope to have the opportunity to provide you with a better service experience in the future. If you have any other suggestions or needs, please feel free to contact us. I wish you a happy life!

Response from Property: Dear guest, thank you very much for sharing your experience and we sincerely apologize for the inconvenience you encountered during your stay. We take your feedback very seriously and will take steps to ensure similar incidents do not happen again. In response to the issues you mentioned, we have the following improvement measures: 1. The room was not cleaned in time: First of all, we deeply apologize for not cleaning your room in time. According to the hotel's standard operating procedure, housekeeping should complete cleaning work as soon as possible after receiving the "clean now" instruction. We will strengthen the training of room service staff to ensure that they can respond to guests' needs in a timely manner. At the same time, we will strengthen the management of cleaning records to avoid false reports or omissions. 2. The attitude of the front desk clerk: We are very sorry that the attitude of the front desk clerk made you feel unhappy. As a member of the service industry, we always advocate the service concept of customer-oriented, and no employee should argue with guests. No matter where the problem lies, our priority should be to solve the guest's problem rather than question the guest's statement. We will give the front desk clerk serious criticism and education, and strengthen the service awareness training of employees to ensure that every employee can face guests with a positive and patient attitude. We will also establish more stringent supervision mechanisms to ensure service quality. 3. Noise problem in the room: You mentioned that there was a continuous flushing sound in the room that night, which affected your sleep quality. We sincerely apologize for the noise in the room. While this did not happen during the first three nights, it is not something we will ignore. We will immediately arrange for engineers to check the water pipe system in the room to ensure that the equipment is operating normally to prevent similar problems from happening again. We understand that an unpleasant experience may affect your impression of the entire hotel, and we are very sorry for this. We hope you can give us another chance so that we can bring you a better service experience. I wish you a happy new year, a happy life and a smooth journey!

Response from Property: [Elegant environment] [Convenient travel] Dear guests, thank you for your detailed comments and feedback! We value your opinion and are pleased to learn that you are satisfied with the hotel's environment and location. At the same time, we have also noticed some areas that you mentioned that need improvement and will take measures to improve them. We understand the impact that room size can have on your accommodation experience. Although the room area is limited, we will strive to make the room more spacious and comfortable by optimizing the space layout and improving the facilities configuration. We are deeply sorry for the feedback regarding hygiene. Maintaining high standards of cleanliness is our top priority. We will immediately step up our cleaning procedures to ensure every room meets the highest standards of hygiene. If you encounter any cleaning issues during your stay, please feel free to inform the front desk and we will take care of it immediately. We are glad that you like the design of our hotel. The design of the new courtyard house aims to provide guests with a living experience that combines traditional charm with modern convenience. The location close to the subway station does provide great convenience for travel. These cultural attractions are within easy reach, adding more cultural atmosphere and exploration fun to your trip. Thank you again for your support and feedback. We look forward to having the opportunity to bring you a pleasant stay experience again through improved services in the future. We welcome you to choose us as your accommodation next time you come to Beijing. I wish you a happy life!

Response from Property: 【四合院風格酒店】【房間有地暖】尊敬的客人，非常感謝您對酒店的簡潔而積極的反饋！得知您對房間的整潔度、小院子的設計以及酒店的地理位置感到滿意，我們感到十分高興。保持高標準的清潔是我們工作的重中之重。我們會繼續加強日常清潔流程，確保每個房間都整潔如新，讓您在入住期間感受到舒適與安心。四合院的設計是我們的一大特色，旨在為您提供一個既有傳統韻味又不失現代風格的居住環境。我們很高興您喜歡這種獨特的設計，小院子不僅增添了居住的情趣，也為您的住宿體驗增色不少。優越的地理位置是我們的一大優勢。緊鄰地鐵站的設計讓您的出行更加便捷，無論是前往市區的主要景點還是其他區域，都能快速到達。這不僅節省了您的時間，也讓您的旅行更加輕鬆愉快。我們會繼續努力保持和提升現有的服務水平，確保每位客人都能享受到最佳的住宿體驗。再次感謝您的支持與反饋，期待未來有機會再次為您提供愉快的住宿體驗。歡迎您下次再來北京時繼續選擇我們作為您的住宿地。祝您生活愉快！

Response from Property: 【四合院風格酒店】【服務周到】尊敬的客人，非常感謝您對酒店如此詳細的積極評價和熱情推薦！得知您對我們的地理位置、環境設計以及服務態度都非常滿意，我們感到十分高興。我們很高興您認可酒店優越的地理位置。緊鄰地鐵7號線虎坊橋站和公交站的設計確實為您的出行提供了極大的便利。無論是前往市區的主要景點還是其他區域，都能快速到達。步行可達大柵欄也讓您能輕鬆享受周邊的文化和美食。四合院設計是我們的一大特色，旨在為您提供一個寧靜、舒適的居住環境。雖然位於市中心，但我們努力營造出一個遠離喧囂的空間，讓您在繁忙的城市中也能享受到片刻的寧靜。我們注重為每位客人提供一個安靜、私密的居住體驗。房間數量適中，確保每一位客人都能享受到寧靜與舒適。提供優質的服務是我們團隊的核心目標。每一位員工都以熱情和專業精神服務每一位客人。您的認可是對我們前台工作人員的最大鼓勵和支持。他們不僅會推薦附近的好吃的，還會盡力滿足您的各種需求。我們很高興您喜歡附近的餐飲選擇，特別是糖葫蘆和其他北京特色小吃。這些地道的美食不僅能豐富您的味覺體驗，也能讓您更好地感受北京的文化氛圍。再次感謝您的支持與反饋，期待未來有機會再次為您提供愉快的住宿體驗。歡迎您下次再來北京時繼續選擇我們作為您的住宿地。祝您生活愉快！

Response from Property: 【有可愛的貓貓經理】尊敬的客人，非常感謝您對我們酒店的積極評價和有趣的分享！得知您因為我們的狸花貓“發財”而選擇入住，並且對房間設施感到滿意，我們感到十分高興。聽到您提到“發財”很社牛並且討人喜歡，我們也很開心。它確實是酒店的一大特色，給許多客人帶來了額外的歡樂。我們會繼續確保它的健康和幸福，同時也會注意讓它在安全的前提下與客人互動。我們很高興您覺得房間設施非常舒適。關於暖氣太熱的問題，我們會進一步優化温度控制，確保每個房間都能達到最適宜的温度。如果您下次入住時有任何特殊需求（如調節暖氣），請隨時告知前台，我們將盡力滿足。酒店離湖廣會館很近，這確實是一個很大的優勢，方便客人蔘觀和體驗周邊的文化景點。我們會繼續發揮這一地理優勢，為客人提供更多便捷的出行建議和服務。您的支持和反饋對我們非常重要，期待未來有機會再次為您提供愉快的住宿體驗。如果您下次再來北京，歡迎再次選擇我們作為您的住宿地，也希望“發財”能再次給您帶來歡樂。祝您生活愉快！

Response from Property: 【Siheyuan Style Hotel】【Attentive Service】Dear guest, thank you very much for your high evaluation and detailed feedback of our hotel! Your praise not only makes us feel extremely honored, but also brings great encouragement to our team. It is close to the exit of Hufangqiao subway station and Qianmen Street, which really provides great convenience for your travel. When we chose the site, we took special consideration of the convenience of transportation to ensure that guests can easily reach various destinations. The hospitality of the front desk and waiters is the service standard we always pursue. Every employee has been professionally trained to ensure that we can provide guests with the best service experience. Our carefully designed Siheyuan style and the small garden in the center are designed to provide you with a living environment that is both traditional and modern, private and open. I am very happy to hear that you enjoyed a pleasant time in this winter sun. The new facilities are configured to allow every guest to enjoy comfort and convenience during their stay. Your strong recommendation is the greatest affirmation for us. Thank you again for your praise and support! Your satisfaction is the driving force for our continuous improvement. If you recommend a place to stay to your friends, we sincerely hope that you will choose us again. At the same time, we also welcome your valuable comments and suggestions at any time to help us further improve the quality of our service. We look forward to serving you again in the near future and wish you a happy life and a safe journey!