Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.3
Service9.3
Cleanliness9.5
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All reviews(2176)
Positive reviews(2143)
Reviews with photos/video(569)
Large rooms(199)
Convenient for shopping(157)
Easy to get around(116)
Friendly front desk staff(99)
Close to train station(54)
Garden view(24)
Many dining options(23)
Has rooms for families(11)
Negative reviews(33)
Pai
Comfy Simple Cozy Room (Double Bed)
Stayed in Dec 2024
Couple
22 review
10/10
Outstanding
Posted on Jan 8, 2025
We had a terrific stay in this hotel. Highly recommend it to friends and family.
Response from Property: 尊敬的賓客,您好!温馨的留言洋溢着幸福的期待,謝謝您選擇小安家,能與您相遇真是太幸運啦,期待您下次再來,祝您萬事如意,生活愉快!
donia**
Comfy Simple Cozy Room (Double Bed)
Stayed in Apr 2024
Couple
104 review
10/10
Outstanding
Posted on May 10, 2024
Very nice hotel right at the ZH shopping mall. Room size is good and clean, very good service from hotel front desk staff, thanks for the late check out which is really helpful
Response from Property: Dear guest: Hello! Thank you very much for staying at He'an Garden Hotel, thank you for your five-star praise, thank you for meeting, and I hope this wonderful experience will continue! Looking forward to your next visit ~ I wish you a smooth work and a happy life!
Guest User
Superior Elegant Cozy Room (Double Bed)
Stayed in Feb 2024
Solo traveler
1 review
8.0/10
Very Good
Posted on Mar 17, 2024
Mr zhang or zhan im not sure the spelling helped me a lot with everything he returned a few lost items of mine and he helped out with various other things. The room itself was very clean and the wifi was fast enough. The room also had a nice view as well at the window and off of the balcony. Thanks
Response from Property: Dear guest: Hello! Thank you very much for staying at He'an Garden Hotel. I am very happy to receive your affirmation, which is the driving force and source of our continuous progress. Your satisfaction is our eternal goal. I look forward to your visit again and wish you a happy life~
dym@
Deluxe Double Occupancy Room With Private Dressing Room And Good Natural Light
Stayed in May 2023
Other
163 review
10/10
Outstanding
Posted on Jun 2, 2023
Amazing hotel, top location. Very new!
Response from Property: 尊敬的賓客:您好!非常感謝您入住和安花園酒店,感謝您的認可,希望您的下一次北海之行依然選擇小安家,再次感謝您的入住,祝您:工作順利,生活愉快!
Guest User
Superior Elegant Cozy Room (Double Bed)
Stayed in Apr 2024
Business traveler
1 review
10/10
Outstanding
Posted on May 15, 2024
The hotel is in a good location, very close to the train station, convenient parking, free tea in the lobby, clean and tidy rooms, good service, and a laundry room in the hotel, which is very helpful for friends who need to do laundry every day. In short, the price-performance ratio is good [strong]
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您入住和安花園酒店,很高興您在住小安家度過了輕鬆愉悦的時光,我們酒店地理位置優越,臨近動車站, 位於寧春城塔樓之上,和安·寧春城定位於年輕、時尚、潮流、大眾,是集休閑購物、文化娛樂、生活體驗為一體的北海市最大型城市綜合體,美食、遊玩、購物、娛樂應有盡有,在這裡有豐富美味的早餐,有乾淨舒適的客房,一樓大堂有暖心的飲品,有休閑品茗的大堂書吧,還有配套齊全的洗衣房、健身房、棋牌室、籃球場,交通方便,出行無憂。小安的家人們也誠摯邀請您的再次光臨哦,祝您:生活愉快,工作順利!
Guest User
Doraemon Family Theme Room
Stayed in Apr 2024
Other
1 review
10/10
Outstanding
Posted on May 14, 2024
The room is very satisfactory. This time it is a family trip, so we booked a Doraemon parent-child theme room. The main color is blue, with cute Doraemon cartoon characters. It is warm and cute. There are also a variety of children's toys, children's toothbrushes, children's slippers, etc. The children like it very much. In short, I am very satisfied.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at He'an Garden Hotel. We are honored to receive your five-star praise! The sincere love and praise you expressed in your words are the best encouragement to us. Every encounter is fate, and every service we provide will be accompanied by sincerity. We will do every service link meticulously and live up to your love and high expectations for the hotel. We look forward to your next visit and wish you a happy life!
Guest User
Peppa Pig Family Theme Room
Stayed in Apr 2024
Family
2 review
10/10
Outstanding
Posted on May 14, 2024
It was a very happy stay. We booked a family room. The Peppa Pig theme was pink, which was really beautiful and warm. There were also many toys in the room. Children could play in the room all day without getting bored. There were also small gifts for check-out. I was very satisfied! Worth recommending!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at He'an Garden Hotel and for sharing your beautiful pictures. I read your high evaluation several times and was very moved. I am very happy to receive your good comments. Your satisfaction is our greatest motivation. Thank you again for your support and look forward to your and your family's visit again. I wish you a happy life!
Guest User
Family Friendly Themed Room
Stayed in Apr 2024
Family
1 review
10/10
Outstanding
Posted on May 14, 2024
The hotel is in a great location, very close to the train station. I am very satisfied with the room I booked this time. The pictures and videos of the Pikachu-themed room I saw online are very beautiful. I was not disappointed when I got to the room. I was pleasantly surprised. The bedding is good and the facilities are complete. It's awesome and highly recommended!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您入住和安花園酒店,很高興您在住小安家度過了輕鬆愉悦的時光,我們酒店地理位置優越,臨近動車站, 位於寧春城塔樓之上,和安·寧春城定位於年輕、時尚、潮流、大眾,是集休閑購物、文化娛樂、生活體驗為一體的北海市最大型城市綜合體,美食、遊玩、購物、娛樂應有盡有,在這裡有豐富美味的早餐,有乾淨舒適的客房,一樓大堂有暖心的飲品,有休閑品茗的大堂書吧,還有配套齊全的洗衣房、健身房、棋牌室、籃球場,交通方便,出行無憂。小安的家人們也誠摯邀請您的再次光臨哦,祝您:生活愉快,工作順利!
Guest User
Comfy Simple Cozy Room (Double Bed)
Stayed in Apr 2024
Other
1 review
10/10
Outstanding
Posted on May 11, 2024
Very satisfied with this hotel, the location is very good, the transportation is very convenient, there are multiple gardens and two lobbies in the hotel, I strongly recommend a hotel with real books!! The environment is quiet and comfortable, the room is very clean and spacious, the mattress is also very comfortable, the facilities are complete, it is highly recommended.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at He'an Garden Hotel. Nothing is more powerful than your praise, satisfaction and sharing. It is our greatest wish to bring you a perfect stay experience. We look forward to seeing you better next time. I wish you a happy life (*^▽^*)
Guest User
Comfy Simple Cozy Room (Double Bed)
Stayed in Apr 2024
Business traveler
1 review
10/10
Outstanding
Posted on May 11, 2024
I like this hotel very much. It's great and has a good location. It's close to the train station. Downstairs is the large shopping mall - Ningchun City, where you can enjoy eating, drinking, playing and shopping. It is also very convenient for sightseeing in the surrounding areas. The room is very clean and comfortable. There is also a gym for exercise. The laundry room has washing and drying functions. The breakfast is not bad either. It's very cost-effective to stay in such a hotel for more than 200 yuan. I recommend it. You can stay here with confidence. I wish the store a prosperous business!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at He'an Garden Hotel. Thank you for your support and recognition of the hotel. Your five-star praise warms the hearts of each of our colleagues and encourages our work enthusiasm. We hope that you will continue to pay attention to and support He'an Garden Hotel. We sincerely look forward to meeting you next time! I wish you: a happy life!
Guest User
Comfy Simple Cozy Room (Double Bed)
Stayed in Apr 2024
Booked for others
1 review
10/10
Outstanding
Posted on May 10, 2024
This is the first time I write a good review for a hotel. The experience is very good. Overall, I am very satisfied. The room is large and spacious, and the hygiene is very clean. It is really good value for money to be able to stay in such a good hotel at this price. The hotel is also equipped with washing machines, gym, chess and card room, basketball court, etc. I like their lobby book bar very much. It is very beautifully decorated, with many books to read, and complete equipment. It is a good choice whether it is personal travel or business travel.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing He'an Garden Hotel. Thank you for taking the time to leave your high score praise here. We are very happy to see your satisfactory stay experience. We hope that Xiao'an's super high cost performance and superior geographical location will bring more surprises and touches to your trip. We hope you can recommend Xiao'an to more friends. We look forward to your next visit and wish you a happy life!
Guest User
Deluxe Double Occupancy Room With Private Dressing Room And Good Natural Light
Stayed in Apr 2024
Family
17 review
10/10
Outstanding
Posted on May 6, 2024
The hotel is located on top of a supermarket, with a good view, very convenient, spacious rooms, reasonable layout, and a good experience.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at He'an Garden Hotel. Thank you for sharing your experience of staying at He'an Garden Hotel with us in your busy schedule. We are very honored to have your recognition of our hotel. We will continue to maintain high-quality service. Thank you for sharing this love with everyone. Satisfaction is just the starting point. Your satisfaction is our pursuit. We regard everything from the heart as our goal and motivation. Thank you again for choosing to stay in our hotel. We sincerely look forward to your coming again!
Anonymous User
Deluxe Double Occupancy Room With Private Dressing Room And Good Natural Light
Stayed in Mar 2024
Other
116 review
10/10
Outstanding
Posted on Apr 19, 2024
The room is very large and clean. The hotel is located above a shopping mall, which is convenient for shopping. The breakfast is average and parking is convenient. However, the elevator is not designed properly and is hard to find. It is shared with the shopping mall, so you have to transfer if you live above.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at He'an Garden Hotel. Your recognition is the greatest encouragement to us. Your comments and suggestions are our precious treasures. We will continue to work hard to improve our service facilities. I hope you will have a brand new experience next time. I look forward to your visit again and wish you a happy life!
Guest User
Comfy Simple Cozy Room (Double Bed)
Stayed in Mar 2024
Family
3 review
10/10
Outstanding
Posted on Apr 4, 2024
The location of the hotel is great! Very close to the high-speed rail station, convenient transportation, a large supermarket in the basement, convenient shopping, excellent room service, very satisfied!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at He'an Garden Hotel. Your satisfaction and trust during your trip is what Xiao'an family pursues unremittingly, and it is also the greatest encouragement for our continuous efforts. Thank you for your support of Xiao'an, we will always strive to do our best! Looking forward to your visit again ~ I wish you a happy life (*^▽^*)!
Guest User
Business Queen Room
Stayed in Jan 2024
Family
1 review
10/10
Outstanding
Posted on Feb 16, 2024
The room is big enough, the bed is comfortable, and drinks are provided. The kids are very happy. However, they are not very happy that they need to pay 28 yuan for breakfast. First, the room rate has increased by several hundred yuan during the holidays. Can't they provide an extra breakfast coupon? The breakfast dishes need to be improved. The quality is average. There was not even yogurt when I ate it the next day. The watermelon was also half-cooked. The service attitude of the breakfast receptionist needs to be improved. In general, the breakfast is poor. The cake is very average. This is the quality of cake that you would never choose outside. The breakfast is OK for the usual room rate. The basic average room rate is between 800 and 1000. You have to optimize and improve the breakfast to save a few more costs. But I will still choose this place next time. The room is not bad, but it is large and ventilated. The key is to stay above the shopping mall, which is convenient and close to the train station.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for staying at He'an Garden Hotel. We are very sorry that we could not leave you a good stay experience. Regarding the dining standards for children, 1. Children under 1.2 meters in height can enjoy free breakfast. 2. Children between 1.2 and 1.4 meters in height can enjoy a half-price discount of 28 yuan per person. 3. Children over 1.4 meters in height need to buy adult tickets. If you have any questions during your stay, you can call our hotel front desk at any time. We will do our best to coordinate and solve them for you. Due to the large number of diners during the Spring Festival holidays, we were unable to supply food in time. We would like to express our apologies to you. We will feedback to the relevant departments and pay more attention to the design and adjustment of dishes in the future to provide every guest with a rich and delicious breakfast. Thank you very much for your valuable suggestions. We look forward to bringing you a satisfactory stay experience next time. I wish you: family happiness and success in everything!