Batam Marriott Hotel Harbour Bay

Batam Marriott Hotel Harbour Bay Reviews

Batam Marriott Hotel Harbour Bay

Harbour Bay Downtown, Jl. Duyung, Sungai Jodoh, Kec. Batu, Batu Ampar, Batam, Riau Islands, 29453, IndonesiaSee Hotel Details
Batam Marriott Hotel Harbour Bay
Batam Marriott Hotel Harbour BayBatam Marriott Hotel Harbour BayBatam Marriott Hotel Harbour Bay
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1 night

Guest Reviews

9.4/10
Amazing
274 review
Verified reviews
Location9.5
Amenities9.2
Service9.5
Cleanliness9.5
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All reviews(274)
Positive reviews(267)
Reviews with photos/video(118)
Great location(57)
Delicious breakfast(39)
Perfect for business trips(18)
Nice sea view(15)
Great swimming pool(15)
Has an infinity pool(9)
Poor value for money(6)
Well designed(4)
Negative reviews(7)
Lynne Lee1
2 Double Beds, Sea View, Guest Room
Stayed in Jun 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Jul 29, 2025
Had a good stay and felt so recharged after. The room was very clean and the hotel breakfast was good as well!
Response from Property: Dear Mrs Lynne Lee1,Warmest Greetings from Batam Marriott Hotel Harbour Bay,Thank you for taking the time to write such a detailed review. We are so glad that you are enjoy your stay with us and meet your expectations. We hope your next visit is just around the corner. We look forward to welcoming you back then. For more information and interesting offers, please kindly check @batammarriottharbourbay, @jianghe.chineserestaurant and @altitudebatam on Instagram.Regards, Manoj RawatGeneral Manager
Capellini
1 King Bed, Guest Room
Stayed in Jun 2025
Couple
16 review
10/10
Outstanding
Posted on Jul 23, 2025
AMAZING SERVICE — went above n beyond for my bday! Really appreciate it!!! Location is near the harborbay, with walkable resto, minimart and (clean) massage parlor around. Breakfast spread was good too!
Response from Property: Dear Mrs Capellini, Warmest Greetings from Batam Marriott Hotel Harbour Bay, Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you had a fantastic stay with us. Your kind words truly warm our hearts and motivate us to continue delivering exceptional hospitality. Our team works diligently to ensure every guest feels comfortable and well taken care of during your stay. It's fantastic to know that our efforts resonated with you and contributed to your enjoyable visit. We can't wait to welcome you back for another unforgettable stay. If there's anything specific you'd like to experience or any preferences you have for your next visit, please don't hesitate to let us know. Your feedback is invaluable in helping us improve our services to meet your expectations. Thank you once again for choosing our hotel, and we eagerly await the opportunity to serve you again in the near future. Regards, Manoj RawatGeneral Manager
Uncle Teng
1 King Bed, Sea View, Guest Room
Stayed in Jun 2025
Couple
34 review
10/10
Outstanding
Posted on Jul 14, 2025
Unforgettable Anniversary Stay – Exceptional Service & Experience! We had the most amazing stay at the Marriott Batam to celebrate our wedding anniversary, and it truly exceeded all expectations! From the moment we arrived, the staff welcomed us with warmth and genuine hospitality. Their attention to detail and thoughtful gestures made our celebration extra special—including a complimentary anniversary cake that was such a sweet surprise! The hotel itself is stunning. We loved relaxing at the rooftop bar with its beautiful views, and the swimming pool was perfect for unwinding. Breakfast was another highlight—so many delicious options to choose from, catering to every taste. Every staff member we encountered was friendly, professional, and went out of their way to ensure we had the best experience. It’s rare to find service this outstanding. We’re already looking forward to our next visit. Thank you, Marriott Batam, for making our anniversary truly unforgettable!
Response from Property: Dear Mr Uncle Teng, Warmest Greetings from Batam Marriott Hotel Harbour Bay, Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you had a fantastic stay with us. Your kind words truly warm our hearts and motivate us to continue delivering exceptional hospitality. Our team works diligently to ensure every guest feels comfortable and well taken care of during your stay. It's fantastic to know that our efforts resonated with you and contributed to your enjoyable visit. We can't wait to welcome you back for another unforgettable stay. If there's anything specific you'd like to experience or any preferences you have for your next visit, please don't hesitate to let us know. Your feedback is invaluable in helping us improve our services to meet your expectations. Thank you once again for choosing our hotel, and we eagerly await the opportunity to serve you again in the near future. Regards, Manoj RawatGeneral Manager
CHEE WAI
2 Double Beds, Guest Room
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 13, 2025
The breakfast is the best with a wide selection of western, Asian and local delicacies. The location is super convenient as the hotel is just above the ferry terminal, you walk about 2 minutes from terminal to the hotel lobby. The room is very comfortable and spacious, had to request for late check out coz room so comfortable don't want leave. Batam Marriott is truly a top shelf 5 stars hotel.
Response from Property: Dear Mr/ Mrs CHEE WAI, Warmest Greetings from Batam Marriott Hotel Harbour Bay, Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you had a fantastic stay with us. Your kind words truly warm our hearts and motivate us to continue delivering exceptional hospitality. Our team works diligently to ensure every guest feels comfortable and well taken care of during your stay. It's fantastic to know that our efforts resonated with you and contributed to your enjoyable visit. We can't wait to welcome you back for another unforgettable stay. If there's anything specific you'd like to experience or any preferences you have for your next visit, please don't hesitate to let us know. Your feedback is invaluable in helping us improve our services to meet your expectations. Thank you once again for choosing our hotel, and we eagerly await the opportunity to serve you again in the near future. Regards, Manoj RawatGeneral Manager
Jonase Wu
2 Double Beds, Guest Room
Stayed in Jun 2025
Family
22 review
10/10
Outstanding
Posted on Jul 15, 2025
A very nice hotel to stay with. It is located right at Ferry terminal @ Harbour Bay. Nearby has a little shopping plaza. Hotel itself is well maintained and quiet. Highly recommended 👍🏻
Response from Property: Dear Mr/ Mrs Jonase Wu, Warmest Greetings from Batam Marriott Hotel Harbour Bay, Thank you for your positive comments and ratings. We will continue providing great products and service for our valued guest. For more information and interesting offers, please kindly check @batammarriottharbourbay, @jianghe.chineserestaurant and @altitudebatam on Instagram.Regards, Manoj RawatGeneral Manager
Anonymous User
1 King Bed, Sea View, Guest Room
Stayed in May 2025
Family
2 review
8.5/10
Very Good
Posted on Jun 15, 2025
Connected to ferry terminal and just beside the seafood places too. Very nice interior. Thou the lift kept breaking down and require some waits, but lucky the staff there managed to reach us asap.
Response from Property: Dear Mr/ Mrs Anonymous User, Warmest Greetings from Batam Marriott Hotel Harbour Bay, Thank you for sharing your feedback about your recent stay at our hotel. We deeply apologize for the inconveniences you encountered during your time with us. All your comments are essential to educating our team about good and bad service and help us to continue providing great products and service for our valued guest. Please note that this information has been passed on to our concerned department. Furthermore, We will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We remain at your full disposal and you may contact us for any further assistance you may require. Regards, Manoj RawatGeneral Manager
Daryl
1 King Bed, Guest Room
Stayed in May 2025
Couple
37 review
10/10
Outstanding
Posted on Jun 8, 2025
Good location, connected to Harbour Bay ferry terminal, surrounding many Restaurants & Bars to dine along the harbour, overall a good getaway stay
Response from Property: Dear Mr Daryl, Warmest Greetings from Batam Marriott Hotel Harbour Bay, Thank you for your positive comments and ratings. We will continue providing great products and service for our valued guest. For more information and interesting offers, please kindly check @batammarriottharbourbay, @jianghe.chineserestaurant and @altitudebatam on Instagram.Regards, Manoj RawatGeneral Manager
Guest User
1 King Bed, Guest Room
Stayed in Jun 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Jul 27, 2025
awesome - gave me a cake for my bday really good and high standard
Response from Property: Dear Mr/ Mrs Guest User, Warmest Greetings from Batam Marriott Hotel Harbour Bay,Thank you for taking the time to write such a detailed review. We are so glad that you are enjoy your stay with us and meet your expectations. We will continue providing great products and service for our valued guest.We hope your next visit is just around the corner. We look forward to welcoming you back then. For more information and interesting offers, please kindly check @batammarriottharbourbay, @jianghe.chineserestaurant and @altitudebatam on Instagram.Regards, Manoj RawatGeneral Manager
mamazarah
2 Double Beds, Sea View, Guest Room
Stayed in May 2025
Family
12 review
10/10
Outstanding
Posted on Jun 29, 2025
Very friendly staff, warm welcome, alot of choice for breakfast, precious room, kids friendly stay, convenient access to ferry terminal..
Response from Property: Dear Mr/ Mrs Mamazarah, Warmest Greetings from Batam Marriott Hotel Harbour Bay, Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you had a fantastic stay with us. Your kind words truly warm our hearts and motivate us to continue delivering exceptional hospitality. Our team works diligently to ensure every guest feels comfortable and well taken care of during your stay. It's fantastic to know that our efforts resonated with you and contributed to your enjoyable visit. We can't wait to welcome you back for another unforgettable stay. If there's anything specific you'd like to experience or any preferences you have for your next visit, please don't hesitate to let us know. Your feedback is invaluable in helping us improve our services to meet your expectations. Thank you once again for choosing our hotel, and we eagerly await the opportunity to serve you again in the near future. Regards, Manoj RawatGeneral Manager
Blue.Impiana
1 King Bed, Sea View, Guest Room
Stayed in Jun 2025
Family
63 review
10/10
Outstanding
Posted on Jul 13, 2025
Many times here always a treat to come back! Great location and service
Response from Property: Dear Mr/ Mrs Blue.Impiana, Warmest Greetings from Batam Marriott Hotel Harbour Bay,Thank you for taking the time to write such a detailed review. We are so glad that you are enjoy your stay with us and meet your expectations. We will continue providing great products and service for our valued guest. We look forward to welcoming you back then. For more information and interesting offers, please kindly check @batammarriottharbourbay, @jianghe.chineserestaurant and @altitudebatam on Instagram.Regards, Manoj RawatGeneral Manager
Yi Lin Lee
2 Double Beds, Sea View, Guest Room
Stayed in Apr 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on May 25, 2025
Best hotel and breakfast in batam ever! Marriott staff provides the best service. Thank you so much team!
Response from Property: Dear Mr/ Mrs Yi Lin Lee, Warmest Greetings from Batam Marriott Hotel Harbour Bay, Thank you for your positive comments and ratings. We will continue providing great products and service for our valued guest. For more information and interesting offers, please kindly check @batammarriottharbourbay, @jianghe.chineserestaurant and @altitudebatam on Instagram.Regards, Manoj RawatGeneral Manager
Guest User
1 King Bed, Sea View, Guest Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 25, 2025
I’ve been to Batam but first time staying in Marriot. Took total of 7 rooms . We really enjoyed it . Services is Super. Will definately come again
Response from Property: Dear Mr/ Mrs Guest User,Warmest Greetings from Batam Marriott Hotel Harbour Bay,Thank you for taking the time to write such a detailed review. We are so glad that you are enjoy your stay with us and meet your expectations. We hope your next visit is just around the corner. We look forward to welcoming you back then. For more information and interesting offers, please kindly check @batammarriottharbourbay, @jianghe.chineserestaurant and @altitudebatam on Instagram.Regards, Manoj RawatGeneral Manager
Wee123321
1 King Bed, Sea View, Guest Room
Stayed in May 2025
Couple
25 review
10/10
Outstanding
Posted on Jul 2, 2025
Good experience. Comfortable and get compliments cake becoz birthday.
Response from Property: Dear Mr/ Mrs Wee123321, Warmest Greetings from Batam Marriott Hotel Harbour Bay, Thank you for your positive comments and ratings. We will continue providing great products and service for our valued guest. For more information and interesting offers, please kindly check @batammarriottharbourbay, @jianghe.chineserestaurant and @altitudebatam on Instagram.Regards, Manoj RawatGeneral Manager
Rentro Jian Ting
2 Double Beds, Sea View, Guest Room
Stayed in Apr 2025
Couple
4 review
10/10
Outstanding
Posted on May 12, 2025
Great location and the hotel is very clean and well maintained. The breakfast provided by hotel was provided with a lot of variety. Very worth. Just beside the hotel it has a lot of shops and news things will be develop over the new few years.
Response from Property: Dear Mr/ Mrs Rentro,Warmest Greetings from Batam Marriott Hotel Harbour Bay,Thank you for taking the time to write such a detailed review. We are so glad that you are enjoy your stay with us and meet your expectations. We hope your next visit is just around the corner. We look forward to welcoming you back then. For more information and interesting offers, please kindly check @batammarriottharbourbay, @jianghe.chineserestaurant and @altitudebatam on Instagram.Regards, Manoj RawatGeneral Manager
Yvonne
1 King Bed, Guest Room
Stayed in Apr 2025
Couple
8 review
10/10
Outstanding
Posted on May 12, 2025
Room was spacious. Just besides harbour bay pier. Staff are friendly. Only cons was water heater on off hot and cold. May suddenly turn real hot so need to be careful during shower. Informed front desk
Response from Property: Dear Ms. Yvonne,Warmest greetings from Batam Marriott Hotel Harbour Bay,Thank you so much for your kind words and for rating your stay as outstanding. We're delighted to hear that you enjoyed the spacious room, our friendly staff, and the convenient location. We truly appreciate you bringing the water heater issue to our attention. We apologize for the inconvenience caused and understand how important a consistent shower temperature is for your comfort. Our maintenance team has been informed and is looking into the matter to ensure a smoother experience for future guests.Thank you for bringing these matters to our attention and allowing us the chance to improve.Regards,Manoj Rawat General Manager