Zunyue ZROYAL Designer Hotel Reviews

Response from Property: Dear Guest, Thank you for your honest and detailed feedback about your recent stay. We are truly sorry that you encountered multiple frustrations, including the automatic door incident that caused injury, the inappropriate check-in request, confusing faucet design, reversed hot/cold water, the disappointing "city view," and the disruptive bathroom lighting. This falls far below our service standards, and we sincerely apologize.After investigation, our hotel's hot and cold water supply is correctly installed. It appears the issue arose from unfamiliarity with the faucet operation mechanism. We sincerely apologize for the unpleasant experience this caused. Please let us know at your convenience - our maintenance team will provide detailed instructions at your room to ensure proper operation.

Response from Property: Dear Guest,Thank you for choosing us and for your continued support and trust in our hotel. Your satisfaction is the greatest motivation for our entire team, and our ultimate goal is to make every guest feel at home. It has been our pleasure to serve you, and we look forward to welcoming you back on your next visit!

Response from Property: Thank you so much for your wonderful review and for choosing ZROYAL Designer Hotel for your stay! We’re thrilled to hear that you had an awesome experience and appreciated our modern decor, spotless environment, and the comfort of our brand new facilities. Your recognition of our front desk host’s friendliness and dedication truly means a lot to us—over 80% of our guests mention the warmth and helpfulness of our team as a highlight. The Designer Luxury Twin Room is crafted to balance spacious comfort with contemporary aesthetics, and it’s great to know this resonated with you. There’s a unique sense of tranquility here—morning sunlight streaming through the wide windows, the city’s rhythm just outside, yet a peaceful haven within. We look forward to welcoming you back, and perhaps next time, you might enjoy our popular afternoon tea in the lobby or explore more of our design-inspired spaces. Until then, wishing you more beautiful journeys ahead!---非常感谢您选择尊悦ZROYAL设计师酒店，并分享如此用心的好评！能让您在全新现代的环境中度过愉快一夜，我们由衷欣慰。您对设计、整洁度和舒适感的认可，是我们持续追求品质的动力。前台同事的热情与细致服务，也正如超过八成客人所称赞的那样，是我们引以为傲的温暖。设计师奢华双床房融合了宽敞空间与现代美学，晨光透过大窗，映照出城市的灵动与房间的静谧。期待下次再见时，邀您品味大堂的下午茶，或探索更多独具匠心的设计空间。祝您每一次旅程都如诗如画，期待再次为您开启美好体验。

Response from Property: 【❤24小時管家式服務❤】非常高興您對我們酒店的高度評價，感謝您的用心反饋。我們致力於讓酒店成為一個充滿温馨和關懷的地方，從房間的佈置到服務的每一個環節，都傾注了我們的心血。房間設施齊全，是為了讓您在旅途中也能感受到家的便利。再次感謝您的支持與信任，願您的生活如詩如畫，美好無限。

Response from Property: Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our service, appreciated the cleanliness of your room, and found our location convenient. At ZROYAL Designer Hotel, more than 80% of our guests praise our attentive staff and thoughtful service, and we're glad your experience reflects this. The Designer Luxury Twin Room is especially popular among families and friends for its spacious layout and beautiful lighting—many guests love relaxing by the window and taking in the city views. We hope your stay was a refreshing pause in your journey, like a gentle breeze through a tranquil courtyard. Whenever your travels bring you back to the city, we look forward to welcoming you again to ZROYAL Designer Hotel for another memorable experience.---非常感谢您的高度认可！很高兴得知您对我们的服务、房间卫生以及酒店地理位置都感到满意。尊悦ZROYAL设计师酒店一直以热情周到的服务著称，超过八成的客人都对我们的员工给予了高度评价。设计师奢华双床房因空间宽敞、采光通透，深受家庭和朋友出行客人的青睐。许多宾客喜欢在窗边小憩，欣赏城市的律动与美好。愿这段旅途中的停留，如同轻风拂过静谧庭院，让您收获舒适与惬意。期待您再次回到尊悦ZROYAL设计师酒店，继续开启美好体验。

Response from Property: Dear Valued Guest,Thank you so much for your kind words! We are thrilled to hear that you had a pleasant experience with our front desk team. Providing helpful and friendly service is always our top priority, and it’s wonderful to know that their efforts made your stay more enjoyable.We truly appreciate your feedback and look forward to welcoming you back again soon. If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.

Response from Property: ✧ 空間寬敞 智能體驗 ✧感謝您對尊悦ZROYAL設計師酒店的高度評價！很高興您對房間的寬敞和智能化標準感到滿意。我們這款設計師奢華雙床房以寬敞佈局和靈活空間深受家庭及朋友同行的客人喜愛，約有一半賓客特別稱讚房間採光與視野，現代智能設施也為入住增添了便捷與樂趣。正如您所體驗的，智能設備與舒適空間在晨曦與夜色中交織成詩，點亮旅途的每一刻。期待下次與您相遇，或許您還能發現酒店更多設計巧思與貼心服務，讓每一次停留都成為美好回憶。歡迎常來探索生活的更多可能！

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and taking the time to write such detailed feedback. Your real experience is extremely valuable to us, helping us to see the shortcomings in the service process and the blind spots of hardware maintenance. We are deeply sorry that this stay did not satisfy you and caused you a lot of inconvenience and trouble! We have carefully sorted out every point you raised and immediately started to check and rectify: About location and front desk guidance We are very sorry that the design of the entrance location and the "sky lobby" (top floor front desk) caused inconvenience to you carrying luggage. Although the hotel is located in the core business district of Wanda Plaza/Zhengxiang International, with convenient transportation and a **direct elevator** at the door, it is obvious that we have not done enough in the **clarity of the entrance sign** and the **adequacy of advance notice**. We are optimizing the ground and building guidance signs, and will highlight the location of the front desk and the use of the elevator in the reservation confirmation message to ensure that subsequent guests can easily arrive. About the booking price difference and service communication: We are very sorry for the price difference you found when checking in and your suggestion to balance with breakfast was not adopted. This reflects that our front desk service is obviously insufficient in handling guests' demands flexibly and showing empathy. Regardless of the reason for the price difference (including possible room upgrade factors), it is our fault that we failed to make you feel valued and properly resolved. We have reviewed this case and strengthened employee training, emphasizing that we will do our utmost to seek solutions that satisfy guests within the scope of authority, improve communication skills and customer care awareness. About the deposit: Collecting a deposit of 200 yuan is our routine procedure to ensure the safety of facilities and equipment, and it will be returned immediately after the check-out inspection. We understand that this may be different from your stay in other areas. Thank you for your feedback. We will review the customer experience of this process and continue to optimize it. About the inconsistent bedding name: About the flying insect problem: It is completely unacceptable to have flying insects in the guest room! This seriously violates our commitment to a sanitary environment. We have instructed the housekeeping department to conduct deep disinfection and cleaning of the relevant rooms and adjacent areas, and to comprehensively check the sealing of all rooms and strengthen daily pest control work. We once again apologize for the discomfort caused to you. Regarding the water temperature and bathtub: We are deeply worried and sorry that you reported that the water temperature is not enough and you even need to boil water for bathing. **Even if the faucet has an operation mark, if there is any problem in use, the front desk is on duty 24 hours a day and you can contact the front desk to solve it. Our hot water supply is also 24 hours air energy supply, and there is enough hot water, so you can use it with confidence. Finally, I wish you a smooth work and a happy life!

Response from Property: Hello! Thank you very much for choosing to stay in our hotel and for your valuable comments on our services. We are deeply sorry for the hygiene problems you encountered during your stay. This did not meet our service standards and failed your trust. Regarding your feedback, we have checked and rectified with the housekeeping department as soon as possible: Comprehensive review of the room cleaning process: The cleaning staff on duty have been retrained, focusing on the cleaning standards of easily overlooked areas such as hair dryers and shoe-changing chairs; Strict inspection of linen hygiene: The disinfection records of the day have been urgently checked with the washing supplier, and the frequency of sampling and review of guest room bedding and towels has been increased; Special inspection and compensation: We will provide you with free upgrade compensation for the next stay. Your feedback is our motivation for improvement. We will further trace the root cause of the problem. Once again, I apologize for the discomfort caused to you and look forward to the opportunity to regain your trust with better service.

Response from Property: [❤24-hour butler service❤] [❤Designer decoration style❤] [❤Free parking upon check-in❤] Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and are always ready to welcome you back at any time.

Response from Property: 【❤One guest, one change, clean room❤】Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!

Response from Property: [❤Dream Lily Zero Pressure Bed❤] The happiest thing for friends every day is to see your good comments. Your good comments are like mountain spring water that nourishes our hearts. We will cherish your good comments even more and constantly improve ourselves. Improve yourself. We strive to make our service better, and we look forward to your next visit.

Response from Property: 【❤Free parking upon check-in❤】Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and are always ready to welcome you back at any time.

Response from Property: 【❤Designer Decoration Style❤】Dear guests, wow! Seeing your good reviews, all our hotel friends are as excited as if they have won a lottery. Every point you praise is the result of our careful craftsmanship. From the moment you step into the hotel, we hope to start a unique journey for you. The comfortable bed is as soft as clouds, allowing you to have a good night's sleep; the considerate service is like the warm spring sun, warming your heart. There is a humidifier at the front desk of our hotel. If you need it next time, you can tell the front desk. We look forward to your visit again and continue to write wonderful stories together.