Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.2
Service8.7
Cleanliness8.4
Filter by:
Sort by:
All reviews(403)
Positive reviews(365)
Reviews with photos/video(100)
Delicious breakfast(41)
Convenient for shopping(21)
Perfect for business trips(18)
Large rooms(16)
Poor air conditioning(13)
Great swimming pool(9)
Located downtown(9)
Delicious buffet(5)
Negative reviews(38)
jooonsang
Superior Room
Stayed in May 2025
Couple
33 review
8.0/10
Very Good
Posted on Jun 19, 2025
The location is awesome. Right cross of em speare and near bts. There are so many restaurants and bars near the hotel. The hotel is a little bit old
PCH
Superior Room
Stayed in Mar 2025
Couple
27 review
9.0/10
Great
Posted on Apr 10, 2025
The location is nearby everything and the shopping mall is opposite of the road. However, it’s 4 stars hotel so not perfect but good.
Boon Keng
Deluxe Room
Stayed in Dec 2024
Family
127 review
6.5/10
Posted on Feb 1, 2025
Location is very convenient but the tv and room service is not up to standard. The room key cards always not functioning
Guest User
Premier Room
Stayed in Dec 2024
Business traveler
24 review
9.5/10
Amazing
Posted on Jan 18, 2025
The room is same like photo .
The hotel is abit worn out but they do try to maintain.
Opposite is emphere shopping mall.
Terminal 21 Shopping mall is around 13 mins walking distance.
Nearby a lot of restaurant.
Service staffs are all kind with greetings and smile.
6/8
Sung Woo
Superior Room
Stayed in Jun 2025
Couple
2 review
3.0/10
Posted on Jul 19, 2025
There was no basic kettle provided in the room to boil water — I had to specifically request one.
Although a microwave was available, that was the only convenience.
I accidentally spilled a drink and urgently used a towel to clean it up. Later, I was charged a 200 baht penalty for making the towel "dirty," which felt excessive, especially since I had generously tipped housekeeping.
When I asked to book a morning airport transfer, the concierge insisted on calling a car he knew. He encouraged me to cancel my Grab booking (which was 300 baht), and I ended up paying 500 baht instead. On top of that, the driver tried to avoid toll fees by taking long detours, and I almost arrived late to the airport.
The hotel is expensive, but rooms with a jacuzzi require an additional payment. The location isn’t particularly convenient either.
Wi-Fi kept disconnecting and I had to reconnect repeatedly, which was very frustrating.
My first visit to Thailand was so disappointing that I have no desire to ever return
Guest User
Premier Room
Stayed in May 2025
Solo traveler
26 review
9.5/10
Amazing
Posted on Jun 29, 2025
I feel always home in S31.
Warm and friendly people working there in all positions.
The bed and bedding is superb!
Pool is nice and the gym usable!
Good and rich breakfast.
Guest User
Superior Room
Stayed in May 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 7, 2025
Fantastic location. The staff are amazing. The breakfast is divine. Will definitely stay here again
Lex03
Superior Room
Stayed in Nov 2024
Solo traveler
5 review
8.5/10
Very Good
Posted on Dec 27, 2024
Overall a very pleasant stay. The room can be quite dusty especially behind the curtains, basin wasn't clean with stains. Amenities are not topped up which I felt the room attendant should need to be more attentive. The staff at the lobby was always friendly and smiling, welcoming guests in and out of the hotel. Despite the minor hiccups, still a very nice hotel and can be considered to be back if I come back to Bangkok.
Yan
Superior Room
Stayed in Nov 2024
Solo traveler
5 review
10/10
Outstanding
Posted on Dec 23, 2024
Nestled in the vibrant Sukhumvit area, the hotel offers easy access to shopping malls, trendy cafes, and BTS Skytrain stations. The central location is perfect for exploring the city while providing a tranquil retreat from the hustle and bustle. The staff at S31 Sukhumvit Hotel were professional, courteous, and always ready to assist. Whether it was arranging transportation, offering recommendations for local attractions, or accommodating special requests, their attention to guest needs was commendable. While the hotel is positioned as a luxury option, it offers excellent value for money considering its prime location, upscale amenities, and exceptional service. It’s an ideal choice for both business and leisure travelers.
Anonymous User
Duplex Suite
Stayed in Jan 2025
Solo traveler
4 review
9.5/10
Amazing
Posted on Feb 16, 2025
overall is good.
staffs service is good.
location is good.
Guest User
Junior Suite
Stayed in Oct 2024
Couple
2 review
10/10
Outstanding
Posted on Dec 3, 2024
Very good location very helpful staff we booked panoramic views room very nice view definitely recommend excellent breakfast
Ralph Mx
Deluxe Room
Stayed in Oct 2024
Solo traveler
68 review
5.0/10
Posted on Dec 12, 2024
that is the worse experience in hotels in Bangkok. The hotel itself is weird, you can park the car in one place, take an elevartor and must go to first floor to walk to another area and take another elevator to go to lobby! which it is located in second or 3rd floor. After a long time to make check in, you go back to second elevator and go to assigned floor. In that floor you need to take another elevator for a middle level floor with a narrow rooms that made you feel like an hostal. Everything looks old and bad taste, as well to complicated to use. The closet is next to the shower, without illumination and dark color. To make the check out, they made me wait until somebody check the room and then they gave me a paper. When I arrived to main door in the street level, the people of the door asked me for the paper of check out. I feel like a very cheap hotel! No recommendable!
Guest User
Superior Room
Stayed in Nov 2024
Business traveler
1 review
10/10
Outstanding
Posted on Feb 18, 2025
Excellent Location. Very Easy to both BTS and MRT. Friendy and Helpful Staffs.
尼克。泰國。流浪看
Junior Suite
Stayed in Nov 2024
Couple
23 review
9.5/10
Amazing
Posted on Dec 30, 2024
Very nice look hotel, with good price and good location S well.