Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.5
Filter by:
Sort by:
All reviews(2400)
Positive reviews(2335)
Reviews with photos/video(777)
Delicious breakfast(447)
Convenient for shopping(219)
Large rooms(190)
Offers pick-up/drop-offs(186)
Great swimming pool(158)
Near shopping area(141)
Negative reviews(65)
BEE KHOON
Premier Room
Stayed in Jun 2025
Couple
3 review
10/10
Outstanding
Posted on Aug 1, 2025
Nice Chatrium grand Bangkok hotel
Room is clean
Shower water pressure is strong
The Aircond is cold
But the mattress is a bit soft (I no so likely too soft mattress) . This is the way to improve maybe?
Everyday have dessert in the room, thanks so much❤️
EritreaBel
Premier Room
Stayed in Jun 2025
Couple
3 review
10/10
Outstanding
Posted on Jul 22, 2025
Good location, Great Breakfast, Warmhearted staff
With buggy service to Siam Paragon, free mini bar drinks, welcome snack daily.
6/9
Response from Property: Dear Valued Guest,Thank you for choosing Chatrium Grand Bangkok and for your kind words! We’re delighted to hear that you enjoyed our great location, breakfast, and warmhearted staff. It’s wonderful that you appreciated the buggy service to Siam Paragon, complimentary minibar drinks, and daily welcome snacks.We look forward to welcoming you back soon for another memorable stay!Remarkable yours,Nanthawan Poonoy (Por)Guest Service ManagerChatrium Grand Bangkok
shl89
Club Room
Stayed in May 2025
Family
8 review
10/10
Outstanding
Posted on Jun 26, 2025
One of the best stays I've had in thailand, the hotel is no more than a 5 min walk to siam paragon. A buggy vehicle is also provided if you don't want to walk over. The bed was comfortable and the facilities all seem rather new. Room service can be done by scanning a qr code from the tv. I tried requesting for a few items such as tea, coffee, their special pillows and bath towels. Surprisingly, all the items arrived without issue excepting the pillow and bath towels. But this is a small point as I simply just wanted to try out the different pillows and using those provided were fine. Lounge was cosy and the snacks provided - 7 different flavours of chocolate and 5 different types of cookies were impressive. The chatrium hotel has 2 blocks side by side, however, only one block has a gym - and based on what a staff told me that block is where all the suites are. So basically if you book another type of room you will have to go to another block to use the facility. Apart from this it was an enjoyable and comfortable stay overall. :)
6/11
Response from Property: Dear Valued Guest,Thank you very much for choosing Chatrium Grand Bangkok and for sharing such a detailed and thoughtful review of your recent stay.We’re delighted to know that your experience was among the best you've had in Thailand. It’s wonderful to hear you enjoyed our convenient location, comfortable beds, modern facilities, and seamless room service through our in-room QR code system. We’re also glad you found our Chatrium Lounge and its chocolate and cookie selections impressive!Your kind feedback regarding the buggy service and lounge comforts is truly appreciated.Thank you once again for your stay and kind words. We look forward to welcoming you back for another enjoyable and comfortable stay in the near future.Remarkable yours,Nanthawan Poonoy (Por)Guest Service ManagerChatrium Grand Bangkok
Carrie
Premier Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 8, 2025
New hotel and live up to it's reputation. Rooms are clean and nothing faulty. Staffs, from front desk to service staffs are attentive and polite.
Response from Property: Dear Mr./Ms. Carrie,Thank you for staying at Chatrium Grand Bangkok and for taking the time to share your thoughtful review.We’re delighted to know that you found our hotel living up to its reputation, with clean and well-maintained rooms. Your kind words about our attentive and polite team—from the front desk to our service staff—are truly appreciated.We hope to welcome you back for another exceptional stay very soon.Remarkable yours,Nanthawan Poonoy (Por)Guest Service ManagerChatrium Grand Bangkok
Ang Ang Ang in SG
Premier Room
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jul 27, 2025
we usually like to stay at Okura when we go to Bangkok.
But this time, my husband booked the family hotel Chatrium Grand Hotel next to Siam Paragon which was a highlight of the trip! We enjoyed so much with the staying at Chatrium
✅Kids friendly is the most important! Kids club and the baby pool are great
✅4 minutes walking distance to siam paragon shopping mall
✅the room is spacious with free mini bar
✅The thann spa gives 20% off for the hotel guests
6/12
Response from Property: Dear Ms. Ang,Thank you very much for choosing Chatrium Grand Bangkok and for taking the time to share such a lovely review.We’re truly honored that you gave us the opportunity to welcome your family, especially as loyal visitors to Bangkok. It’s wonderful to hear that your stay with us became a highlight of your trip!We’re delighted that our family-friendly facilities — including the kids’ club and baby pool — helped create a fun and relaxing experience for everyone. We're also glad you enjoyed our spacious rooms, complimentary mini bar, convenient location near Siam Paragon, and the exclusive discount at THANN Sanctuary Spa.Your kind words mean a great deal to our entire team, and we hope to have the pleasure of welcoming you and your family back again very soon.Remarkable yours, Nanthawan Poonoy (Por)Guest Service ManagerChatrium Grand Bangkok
莎利
Executive Suite King
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jul 4, 2025
*LOUNGE ACCESS* is fantastic! We spent a lot of time at the lounge. There was breakfast, afternoon tea and happy hour. Food was great and the atmosphere is very comfortable. *BREAKFAST* is impressive. A wide range of choice and everything is very fresh. *ROOM* is spacious and I loveeeee the PANPURI products that were placed in the bathroom. *SERVICE* is outstanding. Staff went the extra mile to provide amazing service.
Response from Property: Dear Valued Guest,Thank you very much for staying with us at Chatrium Grand Bangkok and for sharing your wonderful feedback.We are absolutely delighted to hear that you enjoyed your experience, especially the Club Lounge access with its delightful offerings throughout the day. It's fantastic to know our breakfast selection, spacious room, and PANPURI amenities all added to your comfort. Most of all, your kind words about our staff and service truly mean the world to us.We look forward to welcoming you back for another exceptional stay very soon.Warm regards,Nanthawan Poonoy (Por)Guest Service ManagerChatrium Grand Bangkok
Guest User
Premier Room
Stayed in May 2025
Couple
3 review
9.0/10
Great
Posted on Jul 2, 2025
Very good location. Sweet and nice people..
Breakfast is good too but need to improve their arrangements as we go out to pick up food n table was clean up suddenly included my room key..
Response from Property: Dear Valued Guest,Thank you for staying at Chatrium Grand Bangkok and for your kind comments about our location, staff, and breakfast. We apologize for the inconvenience caused by the breakfast area arrangement and the mix-up with your room key. Please rest assured we will address these issues to improve our service.We hope to welcome you back for an even better experience.Remarkable yours,Nanthawan Poonoy (Por)Guest Service ManagerChatrium Grand Bangkok
Anonymous User
Premier Room
Stayed in Jun 2025
Business traveler
1 review
9.5/10
Amazing
Posted on Jul 10, 2025
Good Breakfast, Polite Staffs, Near Platinum, Siam Paragon and Central World. Nice Stay : )
Response from Property: Dear Valued Guest,Thank you for staying at Chatrium Grand Bangkok and for sharing your lovely feedback.We’re delighted to hear you enjoyed our breakfast, the hospitality of our team, and our convenient location near Platinum, Siam Paragon, and Central World. It’s wonderful to know that you had a pleasant and comfortable stay with us.We look forward to welcoming you back again soon for another memorable experience.Remarkable yours,Nanthawan Poonoy (Por)Guest Service ManagerChatrium Grand Bangkok
Guest User
Family Room
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 23, 2025
Nice Hotel, comfy room, and good location. Very polite and patient staff. Especially while i do check in Mr Bis, he is so helpful, patient explain everything what we need.
Response from Property: Dear Valued Guest,Thank you for staying at Chatrium Grand Bangkok and for taking the time to share your wonderful feedback.We’re truly pleased to know you enjoyed our comfortable rooms, convenient location, and the hospitality of our team. Your kind words for Mr. Bis are greatly appreciated — we will be sure to share your compliments with him. It's always rewarding to hear when our team members make a lasting impression.We look forward to welcoming you back for another memorable stay in the near future.Remarkable yours,Nanthawan Poonoy (Por)Guest Service ManagerChatrium Grand Bangkok
TripletH
Family Room
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jul 18, 2025
I recently stayed at Chatrium Hotel in Bangkok and had an absolutely fantastic experience. From the moment I checked in, everything exceeded my expectations.
My room was on a high floor, and it was incredibly quiet—perfect for a restful stay. The soundproofing was excellent, and I had zero disturbances throughout the night. The space in the room was generous, and the bed was super comfortable, making it easy to relax after a full day of exploring the city.
I really appreciated that the room was non-smoking and impeccably clean. The included breakfast was delicious, with a wide selection of quality options to suit all tastes.
Every detail was thoughtfully taken care of, and I honestly have no complaints at all. If you're looking for a peaceful, comfortable, and high-quality stay in Bangkok, I highly recommend Chatrium Hotel. I would definitely stay here again!
Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your wonderful experience at Chatrium Grand Bangkok.We are absolutely delighted to hear that every aspect of your stay exceeded your expectations — from the peaceful atmosphere and soundproofed room to the generous space, comfortable bed, and delicious breakfast. It’s especially rewarding to know that the care and attention we put into maintaining a clean, relaxing, and welcoming environment made such a positive impression on you.Your kind recommendation means the world to us, and we truly look forward to welcoming you back for another exceptional stay in the heart of Bangkok.Remarkable yours,Nanthawan Poonoy (Por)Guest Service ManagerChatrium Grand Bangkok
Jamie Tay AL
Family Room
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 12, 2025
This hotel most probably offered the best service around! The staff were very attentive, very cheerful and always greet you with a smile! They will assist you in everything, from small to big! I am very pleased with their services. Definitely big room with a huge bathtub. Cleanliness is tip top! Soft drinks in the fridge were free and they were always top up! They served TWG teas and coffee capsules were good too. And everyday without fail, they would put a little sweet snacks on in the bed for you to snack! Only thing is the pillow kinda soft for my liking. However that is a small issue!
We experienced a little power trip on our 2nd day and they actually types a letter ( with my name on it) to apologize to all. How sweet can that be! Will stay this hotel whenever I'm in Bangkok! Definitely!
Response from Property: Dear Mr./Ms. Jamie,Thank you very much for your recent stay at Chatrium Grand Bangkok and for taking the time to share such a detailed and heartwarming review.We are absolutely delighted to know that you experienced our signature Thai hospitality throughout your visit. Your kind words about our attentive and cheerful team, spacious room with thoughtful amenities, and the little daily surprises truly mean a lot to us. We’re especially happy to hear that the personalized apology letter was well-received—it’s our pleasure to ensure every guest feels recognized and cared for.Regarding the pillow, we appreciate your feedback and would be happy to provide alternatives on your next visit to better suit your preference.We look forward to welcoming you back as your preferred home whenever you're in Bangkok!Remarkable yours,Nanthawan Poonoy (Por)Guest Service Manager
Kwan Chong
Deluxe Room
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 6, 2025
Excellent service, clean and good location with buggy. Breakfast is also very good. Will visit again!
Response from Property: Dear Mr. Kwan Chong,Thank you very much for your recent stay at Chatrium Grand Bangkok and for sharing your kind review.We are truly pleased to hear that you enjoyed our excellent service, cleanliness, and convenient location. It’s also great to know that the buggy service and breakfast left a positive impression on your stay.We look forward to welcoming you back again very soon!Remarkable yours,Nanthawan Poonoy (Por)Guest Service Manager
Ai Lian
Club King Room
Stayed in Apr 2025
Couple
2 review
9.5/10
Amazing
Posted on Jun 3, 2025
Impeccable service by all service staff. They are all very helpful and friendly. One of the best hotel service.
Room was top notch clean. I have the habit to clean room surfaces when I check-in and my alcohol wipe was white after cleaning surfaces like table and remote control.
Room was spacious. Stayed in the club king room with club access. Service was excellent. Only improvement I can think of is to have different lounge food menu so we don’t eat the same thing throughout the trip.
Location is great, just a free short buggy ride away to Siam paragon/Siam BTS. Interval for the buggy was fast too. Nv need to wait for more than 10mins. Good for families with children.
For Pratunam and Platinum mall area, expect a 10mins walk out, no shelter under the sun. That’s the only complain I have.
Response from Property: Dear Mr./Ms. Ai Lian,Thank you very much for choosing to stay at Chatrium Grand Bangkok and for sharing such a detailed and thoughtful review.We are truly delighted to hear that you enjoyed your stay with us—from our impeccable service and spotless rooms to the comfort and convenience of the Club King Room and lounge access. Your kind words about our helpful and friendly staff mean a great deal to us and will certainly be shared with the entire team.We also sincerely appreciate your valuable feedback regarding the lounge menu variety. Rest assured, we will take this into consideration as we continue to enhance our guest experience.It’s great to know that our buggy service to Siam Paragon and Siam BTS added to your convenience. We hope the short walk to Pratunam will be more comfortable in the future as the city continues to improve its infrastructure.We look forward to welcoming you and your family back for another exceptional stay very soon.Remarkable yours,Nanthawan Poonoy (Por)Guest Service Manager
Marco1981
Deluxe Room
Stayed in Apr 2025
Couple
31 review
10/10
Outstanding
Posted on Jun 1, 2025
The hotel is located in the heart of Bangkok, where is easy to access the malls and BTS station.
The room is clean and well marinated, the staff are also friendly and helpful. Will highly recommend this hotel for business tourist or leisure tourists.
6/7
Response from Property: Dear Mr. Marco,Thank you for choosing Chatrium Grand Bangkok and for your kind words. We’re delighted to hear you enjoyed our central location, clean rooms, and friendly, helpful staff. Your recommendation means a lot to us. We look forward to welcoming you again, whether for business or leisure!Remarkable yours,Nanthawan Poonoy (Por)Guest Service Manager
Philipp
Deluxe King Room
Stayed in Apr 2025
Solo traveler
12 review
10/10
Outstanding
Posted on May 31, 2025
The Best hotel! All good , good room! Location! Best Breakfast! Very Good people inside work in hotel
Response from Property: Dear Valued Guest,Thank you very much for your wonderful feedback and for choosing Chatrium Grand Bangkok. We are thrilled to hear you enjoyed the room, location, breakfast, and our dedicated team. Your kind words truly motivate us to keep delivering the best service. We look forward to welcoming you back soon!Remarkable yours,Nanthawan Poonoy (Por)Guest Service Manager