Crystal Suites Suvarnbhumi Airport Reviews

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your experience with us. We’re very pleased to hear that you enjoyed your stay and found our hotel to be a good value for the price.It’s wonderful to know that our location met your expectations and made your travel convenient—being surrounded by shopping malls and public transportation options is something many of our guests appreciate, and we’re glad it was helpful for you as well. We’re especially happy that you found it easy to arrange transportation to the airport via taxi or Grab, as we know how important a smooth departure can be.Your positive feedback truly motivates our team to continue delivering great service and value to our guests. We hope to have the pleasure of welcoming you back in the near future for another enjoyable and comfortable stay.Warm regards,GM. Charles

Response from Property: Dear Mark,Thank you very much for your wonderful review and for giving us a perfect rating! We’re truly delighted to hear that you found our hotel conveniently located and easily accessible — especially in relation to the airport. We know how important a smooth and stress-free journey is, and we’re glad we could contribute to that part of your experience.We’re also thrilled to know that our staff made a positive impression on you. Your kind words about their accommodating attitude mean so much to us. At Crystal Suites, we take great pride in offering warm, attentive service to ensure all our guests feel welcomed and well taken care of throughout their stay.It was a pleasure to have you with us, and we sincerely hope to welcome you back again soon for another comfortable and convenient stay. Should you have any special preferences for your next visit, please don’t hesitate to let us know — we’d be more than happy to assist.Warmest regards,GM. Charles

Response from Property: Dear Valued Guest,Thank you so much for your kind words and for awarding us a perfect rating. We are truly grateful that you chose to stay with us and took the time to share your experience.We're delighted to hear that you appreciated our convenient location — being just 10 minutes from the airport is indeed something many of our guests find especially helpful, especially for early or late flights. It's also wonderful to know that you found our beds comfortable and enjoyed a restful sleep — comfort is something we place great emphasis on.Your compliment about our friendly staff means a great deal to us. Our team is dedicated to providing warm, genuine service, and it's always rewarding to hear that their efforts made a difference in your stay. We're also glad that you were able to take advantage of the nearby shopping center — having everything within easy reach makes traveling that much easier.Thank you once again for your thoughtful review. We hope to have the pleasure of welcoming you back to Crystal Suites whenever your travels bring you this way again. Please don’t hesitate to reach out if there's anything we can do to make your next visit even more comfortable and memorable.Warmest regards,GM. Charles

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your wonderful review, and for awarding us a perfect score. We are truly delighted to know that your stay with us was a satisfying one.We’re especially pleased to hear that you appreciated the spaciousness of both the bedroom and the bathroom. We design our rooms with guest comfort in mind, so it’s very rewarding to know that this contributed positively to your stay.It’s also great to hear that our location served you well—being near the airport and within walking distance to shopping areas is something many of our guests find convenient, and we're happy that it made your travel experience smoother. We're also glad you found our airport shuttle service helpful. We always aim to provide hassle-free transportation options for our guests, and your feedback assures us we are on the right track.Thank you once again for your kind words. It was a pleasure having you as our guest, and we hope to welcome you back again soon. If there is anything we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.Warm regards,GM. Charles

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review and for awarding us a perfect score. We are truly delighted to hear that you enjoyed your stay and that you were especially pleased with the quality and cleanliness of your room, as well as the peaceful atmosphere.Providing a clean, quiet, and comfortable space for our guests to relax in is one of our top priorities, and it’s incredibly rewarding to know that these aspects helped make your stay an enjoyable one. Your kind words are not only a great encouragement to our housekeeping and operations teams, but also a reflection of what we strive to deliver every day.We sincerely appreciate you taking the time to share your experience, and we look forward to the opportunity to welcome you back in the near future for another relaxing and satisfying stay.Warmest regards,GM. Charles

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review and for sharing your experience with us. We are thrilled to hear that our proximity to the airport, spacious rooms, and the comfort of the bed met your expectations. We are also glad that you found our 24-hour convenience store and airport shuttle service to be useful during your stay.We sincerely apologize for the inconvenience you faced with the hot water in your first room. We always aim to provide our guests with a seamless and comfortable experience, and it’s unfortunate that this issue arose. We are grateful that we were able to move you to another room, and we will ensure that our team checks all facilities thoroughly to prevent this from happening in the future.We also apologize for the slight noise you encountered in your room. We understand how important a peaceful environment is, and we will look into this matter to make necessary improvements.Your feedback is invaluable to us as we continue to enhance our services and facilities. We truly appreciate your understanding and patience during your stay, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there’s anything we can do to make your next visit even more comfortable, please don’t hesitate to reach out.Best regards,GM. Charles

Response from Property: Dear Nay Ye Tun,Thank you so much for taking the time to leave us such a thoughtful review and for returning to stay with us for the second time! We are absolutely thrilled to hear that you had another enjoyable experience during your stay. Your kind words regarding the cleanliness of our hotel, the friendliness of our staff, and the quality of our breakfast are truly appreciated.It’s also great to know that you found our location convenient, with nearby convenience stores and easy access to both Robinson and 7-Eleven, as well as our proximity to the airport. We are always striving to ensure that our guests have everything they need for a comfortable and enjoyable stay, and your feedback shows us that we are on the right track.We are so happy to have had the pleasure of hosting you again, and we look forward to welcoming you back in the future. If there is anything we can do to make your next stay even more special, please don’t hesitate to let us know. We are always here to ensure your experience is memorable.Thank you once again for choosing Crystal Suites Hotel. We can’t wait to host you again soon!Best regards,GM. Charles

Response from Property: Dear Valued Guest,Thank you so much for your fantastic review and for giving us a perfect rating! We are absolutely delighted to hear that you had such a positive experience with us, especially given your late-night check-in. Our front desk team takes great pride in providing a warm and professional welcome to all our guests, and we’re thrilled to know that their service made your arrival smooth and stress-free.We’re also pleased that you appreciated our English-speaking staff’s courtesy and professionalism. Ensuring clear and polite communication is something we value highly, as we want every guest to feel comfortable and well taken care of throughout their stay.It’s wonderful to hear that our 24-hour airport shuttle service was punctual and convenient for you. We understand how important reliable transportation is, especially when catching a flight, and we’re so glad that we could provide a seamless experience for you.Your kind words about our bell staff and overall service truly mean a lot to us. The entire team at Crystal Suites is dedicated to making each guest’s stay exceptional, and your feedback is a great motivation for us to continue providing outstanding hospitality.We sincerely appreciate your support and would love to welcome you back whenever your travels bring you to the area again. If there’s anything we can do to make your next stay even more special, please don’t hesitate to reach out. Until then, we wish you safe and happy travels!Warm regards,GM. Charles

Response from Property: Dear Valued Guest,Thank you so much for your fantastic review! We’re absolutely delighted to hear that you enjoyed your stay and that everything — from the powerful water pressure in the bathroom to the overall service — contributed to a positive experience.It’s wonderful to know that our team was able to support you with your luggage and promptly assist with the noise issue. We truly believe that attentive and responsive service can make a big difference in our guests’ comfort, and your kind words are a great reward for our staff’s hard work.Your feedback means a lot to us, and we’ll be sure to share your compliments with the entire team. We look forward to welcoming you back again for another amazing stay in the future!Warm regards,GM. Charles

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay, and we deeply regret that we did not meet your expectations.We are truly sorry for the lack of response to your email regarding the airport shuttle reservation. This is certainly not the level of service we strive to provide, and we understand the frustration this caused. We have reviewed this matter with our team to ensure that future communication is handled more promptly and efficiently.While we are glad that our staff was able to offer a late check-out as a gesture of goodwill, we understand that this does not fully make up for the inconvenience you experienced. Please know that we take your concerns seriously, and we will be addressing the issues with our swimming pool to ensure it is cleaned and maintained to a higher standard for our future guests.We are truly grateful for your feedback, as it helps us identify areas where we need to improve. We sincerely hope you will reconsider your decision, as we would love the opportunity to provide you with a better experience in the future. If there’s anything specific we can do to improve your stay, please feel free to reach out to us directly.Thank you once again for sharing your thoughts, and we wish you all the best in your future travels.Warm regards,GM. Charles

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. While we are truly pleased to hear that you found our staff very friendly, we are sincerely sorry to learn that other aspects of your stay did not meet your expectations.We apologize for the inconvenience caused by the restaurant not being open during your visit. We understand how frustrating that must have been, and we regret not being able to provide you with the full experience you were expecting. We also apologize for the issues you encountered with the condition of your room, particularly the shower and cleanliness — this is certainly not the standard we aim to deliver.Please rest assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made immediately. Your feedback is incredibly valuable to us as we continuously strive to improve the quality of our services and facilities.We truly regret that we did not leave a better impression this time. While we respect your decision, we do hope that you might consider giving us another chance in the future so we can provide you with the stay you truly deserve.Warm regards,GM. Charles

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We truly appreciate your kind comments about our hotel’s cleanliness, service, location, and the spacious apartment-style room. It’s always encouraging to hear when guests enjoy these aspects of their stay.At the same time, we’re very sorry to learn that the in-room Wi-Fi and bed comfort did not meet your expectations. We understand how important a reliable internet connection is, especially for guests traveling internationally, and we sincerely apologize for the inconvenience caused. Please rest assured that we are currently reviewing our network coverage to ensure that all rooms have stable and strong Wi-Fi access.Regarding the firmness of the bed, we understand that comfort preferences can vary from guest to guest, and we’ll take your feedback into consideration as we evaluate ways to enhance the sleeping experience for our future guests.We truly value your feedback, as it helps us to improve and provide better service. We hope to have the opportunity to welcome you again and offer you a more seamless and comfortable stay.Warm regards,GM. Charles

Response from Property: Dear Valued Guest,Thank you very much for your kind review and for choosing to stay with us. We’re truly pleased to hear that you found your room comfortable and that you enjoyed your stay with us.It’s also great to know that our location made it easy for you to explore and enjoy the many nearby food options. We always aim to offer not just a relaxing stay, but also convenient access to local attractions and dining spots that our guests can enjoy during their visit.Your kind words mean a lot to our team, and we will be sure to share your positive feedback with everyone. We hope to have the pleasure of welcoming you back again soon for another comfortable and enjoyable stay.Warm regards,GM. Charles