Harris Hotel & Conventions Ciumbuleuit - Bandung Reviews

Response from Property: Dear Amirul,Thank you for sharing your detailed feedback about your recent stay at HARRIS Ciumbuleuit Bandung. We are delighted to hear that you were greeted warmly by our friendly staff and that Agung, our Employee of the Year 2023, provided excellent and efficient service during your check-in. Your kind words will certainly be shared with him.We’re glad you appreciated the spacious room and enjoyed our breakfast offerings. It’s wonderful to know that you looked forward to breakfast during your stay.Regarding your comments about the bedsheet and towels, we sincerely apologize for any inconvenience caused. We will ensure these issues are addressed with our housekeeping team. Your suggestion to provide rubbish bags for the bins is also noted and will be considered for future improvements.We truly appreciate your constructive feedback as it helps us enhance our services. We look forward to welcoming you back for another enjoyable stay.Warm regards,Dian AnggraeniGeneral Manager

Response from Property: Dear Eko Budiyanto13,Thank you for sharing your experience during your stay at HARRIS Ciumbuleuit Bandung. We are delighted to hear that you enjoyed the breakfast with its wide variety of options.We also appreciate your valuable feedback regarding the bathroom and towels. Please rest assured that we take your comments seriously and will address them to improve our guests' overall experience.We hope to welcome you back soon for an even better stay!Best regards,Dian AnggraeniGeneral Manager

Response from Property: Dear Mr/Mrs. Steak,Thank you for taking the time to provide feedback on your recent stay at Harris Hotel & Conventions Ciumbuleuit Bandung. We are pleased to hear that you found our hotel staff friendly and our parking staff helpful. These comments are truly valuable to us.We notice that there might be areas you felt needed improvement. We would appreciate if you could share more details on what aspects of the surroundings and service did not fully meet your expectations, so we can work on enhancing those experiences.We are committed to providing our guests with the highest quality services and facilities, and your input plays a crucial role in our continuous improvements. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,Dian AnggraeniGeneral Manager

Response from Property: Dear Ms. Ratu H.,Thank you for sharing your experience during your recent stay at HARRIS Ciumbuleuit Bandung.We’re delighted to hear you appreciated our convenient location. However, we sincerely apologize for the issues you encountered with the shower area in the bathroom. Please rest assured that your feedback has been shared with our maintenance team, and we will work on improving the facilities to ensure a more comfortable stay for all our guests.We value your input as it helps us enhance our services and facilities. We hope to have the pleasure of welcoming you back and providing a better experience in the future.Warm regards,Dian AnggraeniGeneral Manager

Response from Property: Dear jSulstri,Thank you for your wonderful review and for choosing HARRIS Hotel Ciumbuleuit Bandung for your stay in May 2024. We are delighted to hear that you found our hotel nice and cool, and that you plan to return. Your kind words about our surroundings, amenities, cleanliness, and service are truly appreciated.We look forward to welcoming you back for another fantastic stay with us.Best regards,Dian AnggraeniGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your review of your stay at HARRIS Ciumbuleuit Bandung. We greatly appreciate your constructive feedback regarding the cleanliness of towels and bedsheets. Please accept our sincerest apologies for any inconvenience caused.Your comments have been shared with our housekeeping team to ensure immediate improvement and to uphold our commitment to providing a clean and comfortable environment for our guests.We hope to welcome you back in the future to experience the improvements firsthand. Please do not hesitate to contact us for any assistance with your next stay.Warm regards,Dian AnggraeniGeneral Manager

Response from Property: Dear Our Valued Guest,Thank you for sharing your positive experience at HARRIS Hotel & Conventions Ciumbuleuit Bandung. We are delighted to hear that you enjoyed our comfortable pillows, spacious room, and the daily replenishment of the fridge with water, bottled tea, and snacks. We appreciate your recommendation and hope to welcome you back in the future.Best regards,Dian AnggraeniGeneral Manager

Response from Property: Dear Mr/Mrs. JzA,Thank you for your positive review! We're thrilled to hear that you found our hotel nice, clean, and appreciated our customer service and pool facilities. Providing a pleasant experience for our guests is always our top priority, and we're glad to hear that we met your expectations.We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Dian AnggraeniGeneral Manager

Response from Property: Dear Mr. Muhammad,Thank you for recommending us. We appreciate your positive review and are delighted to hear that you enjoyed your stay with us. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back in the future!Warm regards,Dian AnggraeniGeneral Manager

Response from Property: Dear Mr/Mrs. Aspraxs,Warm greeting from HARRIS Ciumbuleuit BandungThank you for taking the time to write a review and choosing HARRIS Hotel Ciumbuleuit Bandung upon your stay. We are looking forward to welcoming you again for other experiences in HARRIS Hotel Ciumbuleuit Bandung.Thank You.Keep Stay BrightDian ANGGRAENIGeneral Manager

Response from Property: Dear Guest User, Thank you for your positive review regarding HARRIS Hotel & Conventions Ciumbuleuit Bandung. We are happy to hear that you enjoyed our excellent service and the variety of breakfast foods we provide. We hope to welcome you back in the future. Warm regards, Dian Anggraeni General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your wonderful review of your stay at HARRIS Ciumbuleuit Bandung. We are thrilled to hear that you found our rooms comfortable, clean, and nice.Your satisfaction is our top priority, and your kind words inspire us to continue providing exceptional service to all our guests.We look forward to welcoming you back for another enjoyable stay.Warm regards,Dian AnggraeniGeneral Manager

Response from Property: Dear Guest,Thank you so much for your perfect rating and kind words about Harris Hotel. We are thrilled to hear that you appreciated the cleanliness of our hotel, the great service, and our convenient location near many good cafes.We strive to provide an exceptional experience for each of our guests, and it’s wonderful to know that we met your expectations. We look forward to welcoming you back to enjoy even more of what our hotel and surroundings have to offer.Warm regards,Dian AnggraeniGeneral Manager

Response from Property: Dear Dani,Thank you for taking the time to share your detailed feedback. We are delighted to know you appreciated the spacious room and comfortable facilities, as well as the assistance provided by our security team in the basement parking.We apologize for any shortcomings during your check-in experience. Your suggestion to enhance our hospitality and provide a more welcoming atmosphere has been noted and will be addressed with our front office team. Additionally, we will review the availability of vanity kits to ensure our amenities align with guest expectations for a four-star property.We appreciate your kind words and constructive feedback. We hope to welcome you back to HARRIS Ciumbuleuit Bandung for an even better experience in the future.Warm regards,Dian AnggraeniGeneral Manager