Grand Hyatt Jakarta Reviews

Arrived early than check-in time 3pm but managed to get the room although need to ‘persistently’ argue first. Overall appreciate the helps from front desk

all good

Nice hotel with spacious room. Good service by the staff. Thank you

We took the family king room which is to accomodate 3 adults. Check in time was 3pm, we arrived at 3.45pm but was told the room was not ready. However the staff at the check in counter gave us a temporary room (king deluxe room)to rest while we wait for our room to be ready. At 5pm they call saying the room was ready and we will be transfered to the our room. After we moved, we went out for dinner. At 10pm we went back to our room and realized that the sofabed was not ready and no pillow or blanket for the third adult to sleep. I call the guest service, and they came to set up. But i dont know what happened, they said the sofabed was broken so it cannot be set up. They will bring in an extra bed instead. The extra bed made the room less space to move around. I booked the room with sofabed is because i prefer to close it in day time so i have much space to roam around the room. That night also, i called the engineering team to repair the shower head holder. Because it seems not to hold the shower head properly which makes it difficult to use. They came an fixed it. But the next day, it became broken loose again. I gave up and just let it be. I dont expect this kind of room facilities from grand hyatt a five star hotel in Jakarta. Please maintain your rooms better. The staffs are all very helpful and friendly. I appreciate and extremely happy for that.

Our stay at the Grand Hyatt Jakarta was nothing short of exceptional - especially as first-time guests. The hotel exceeded every expectation, offering a truly outstanding experience. From the moment we checked in to the seamless service during breakfast and the efficiency at check-out, the staff's attentiveness and professionalism were flawless. This visit left such a positive impression that we've already decided to make the Grand Hyatt our go-to choice for future trips in Jakarta.

Very convenient location, walking distances to mall, safe hotel to stay.

Excellent service and room conditions👍

Clean hotel facilities, friendly and helpful staffs all around!

Location is good. Service and cleanliness is good.

A nice place in central Jakarta and very convenient to visit important places

Great Staff. Very hemoglobin & professional. Front Desk exceptional. Location is prone. I highly recommend.

Outstanding services provided. Staff are friendly and eveready to help!

very good

Great place to stay