Sense Canggu Beach Hotel Reviews

I checked into this hotel on Friday and have booked via Agoda as it was centrally located and close to the yoga centre where I like to attend. The website describes “ An exquisite luxury 4-star Resort which guarantees a relaxing stay in the enchanting village of Canggu on the island of Bali, Indonesia. The hotel is nestled amongst the rich green rice paddies of the Balinese countryside and can be found just a short stroll from the prestigious Echo and Batu Bolong beaches” Unfortunately this was not the case as is very misleading with fake advertising. The hotel is located between two huge construction developments from left side to right side. There is NO PRIVACY or quietness or relaxing space in your room. There is heavy loud construction noise that happens from 8am till late evening. As soon as I stepped into my room it was dark,old and mouldy. The shower was broken and water spluttered everywhere. I called reception and asked about the loud construction noise which was bothering me and asked for a refund as I wanted to stay and rest in quiet and peaceful room. I spoke with the manager Pak Wayan and he rudely refused to refund my request and offered me to stay in another room which still had construction noise and construction workers looking in. I said I was looking for a quiet place to sleep and rest and he said the policy is they don’t do refunds and that I had to speak with Agoda. I contacted Agoda and they said that the hotel won’t refund as a part of their policy. I l checked out and said Its unfair for guests that want to holiday in a quiet place and I found it misleading as it doesn’t reflect what is advertised on the hotel website. The manager Wayan said that the other guests are not complaining about the noise. I tried to contact him on WhatsApp over the next day to request a refund however there was NO response and no effort in responding. I’ve been living in Bali for 12 years and worked in many hotels and resorts and this is the most disappointing hotel I’ve ever experienced with very unprofessional manager and staff. I recommend better off booking at Uma como and 5 star resorts with professional and proper management. Sense Beach hotel is definitely NOT 4 star it’s more like a 1 star!! Be aware. Very noisy with constructions noise happening all day.