GGuest UserThis is my first time leaving a review voluntarily, and it's truly because I had such a wonderful stay! The hotel facilities are top-notch, but what really impressed me was the service. It was exceptional! A group chat was set up a day before our arrival, with seven staff members dedicated to our party of one. They responded instantly to all our requests. When we arrived, several butlers were waiting at the entrance. Each butler assisted one family, and I didn't have to carry my luggage once. When we left, the butler came to collect our luggage and arranged a car for us. Breakfast was served at our reserved time and was absolutely delicious. There was also afternoon tea and evening desserts. The mini-bar was fully stocked with food, drinks, and alcohol, and it was replenished daily. Upon entering our room, we were provided with aloe vera gel, sun umbrellas, and a small fan. The best part was the complimentary laundry and drying service—that was a real lifesaver! After swimming, we'd just toss our dirty clothes into a basket, and soon after, the butler would return them clean and folded. We could swim three times a day without worrying about running out of clothes. The bar at night was great too. It was closed the first night due to rain but opened the next day. I thought about ordering a Long Island Iced Tea, and to my surprise, the staff asked for my room number and informed me I had a 100-yuan voucher, so I didn't have to pay – a pleasant surprise! During our stay, there was a southwest swell, and ferry services were suspended the previous weekend, so we were worried about getting to the island. Thankfully, we made it smoothly. When we saw that a pool room was available, they upgraded us for one day (as other room types were fully booked for the second day). We were incredibly lucky that the guests in the pool room checked out the next day, and the hotel proactively extended our upgrade for another day, saving us the hassle of moving rooms. In short, everything was perfect, and there's so much more I haven't even mentioned. It's truly a top choice for a vacation! We stayed for two nights, then left for Beihai on the third day and stayed at another five-star hotel, but their service was incomparable. My daughter's first words the next morning were, 'Can they bring breakfast to us?' 😂😂😂 It was so good, we'll definitely be back!
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