Berne Hotels with Balcony

Nice Looking Hotel, Lacking Service I had high expectations for this hotel because of the name and the price and felt it didn't live up to either. The room was small but very nice room features and esthetics were great. The view was awesome, the bed was comfy and I loved the pillow menu. The room service was also really great. Good food, amount of time for delivery was great as well. The not-so-good: Our ”air system” in the room was not working the entire time and it was a constant fight with the hotel staff for them to even look at it. It was never addressed during our stay at all. When we brought it up to the lady at the front desk she told us we should open a window. I didn't pay $350 a night to be told to ”open a window” and I'm not a fan of sleeping with bugs that fly into the room. We did manage to get a fan for the room and that did help a little but the attitude was not appreciated. Also, we had a problem with housekeeping unplugging anything and EVERYTHING left to charge in our room while we were not there. One item was my electric toothbrush which was dead. They even when as far as removing our room key entirely from the wall. I found this very unacceptable. We are energy conscious but if I leave something to charge it's for a reason. Also on our checkout day housekeeping walked into our room at 8 am and saw my husband naked getting out of the shower. The location is okay, not super convenient, overall beautiful hotel but staff need some major training in how to service and communicate with guests.

The hotel staff is very friendly and happy to answer my questions. They respect the guests very much. The hotel environment is very good, comfortable and clean. Only 5 minutes away from the train station, very convenient There are not too many breakfast choices, but they are all acceptable and taste good

The front desk attitude is very good, the hotel facade is small, but the rooms are large and well-equipped and spacious, highly recommended! Bern is the most beautiful city we have ever visited in Switzerland and is worth visiting

This hotel is a short bus ride from the main train station. The rooms are modern & ours was large. No one & no instructions on how to turn on the lights or operate the roll down shutters or anything else in the room. It was frustrating. There are large patio doors (no patio though) that open with electric roll down shutters. But our room faced busy train tracks & so leaving those doors open meant hearing VERY frequent train traffic late into the night & then starting again in the early morning. It wasn’t pleasant. Another thing to know about this hotel is the A/C is controlled & is central to the ENTIRE hotel and it’s not cool in the rooms🥵. There is NO adjusting it in your room or for your room 🥵. It is just what it is. We were advised to open our patio doors to get more air🤪. That would work if it’s cool outside AND there were not the train traffic! There is no ventilation fan in the bathroom and that just adds humidity to the room with no way to vent it. So this hotel is modern meets we don’t trust you. We would not stay here again & from now on even if the hotel says there is a/c we will have to ask the further question about who controls it & the temp.

The experience at Hotel Bellevue Palace was truly impressive. We were welcomed by the General Manager of the hotel at check-in and all the staff members were very welcoming and friendly. The location of the hotel is about a 10-15 min walk from the Bern Banhof and centrally situated in the city of Bern. The room was spacious with a small balcony, a powder room, and a bathroom. The work desk also had its own power sockets compatible with various plugs from all over the world. Checkout was smooth and easy and the front desk staff (I believe it was Paula) offered to help us to load our bags to our car and gave us a bottle of water for the journey. The experience was truly 5 stars and is well worth the cost.

Six of us stayed for one night in three rooms, all three were really warm as there was no air con, just a floor fan. We had a really annoying ceiling light just outside the bathroom which came on every time you moved near it, particularly frustrating when you get up in the night and bathe the room in light. We also had a disturbed night as we were woken up at about 22.30 by someone coming into our room (my husband yelled at them - not sure who was more startled) and our room key didn’t work next day. When we asked reception about it next morning they weren’t particularly apologetic and blamed a sister hotel for allocating our room to someone else. Breakfast wasn’t great (not much choice, dry croissants) but the coffee machine made a good espresso.

The room is warmly furnished and well equipped, there is a warm light on the door, and then there are convenient hangers and tables that allow you to easily hand things in your hands, just like returning home! Every furniture is placed very carefully, there are small snacks, candy and mineral water, the small restaurant can cook by itself, tools and seasonings are complete. The details of the careful layout are displayed everywhere, I like it very much, I will stay here next time I come to Switzerland. The self-check-in information is detailed and there is no trouble.

The staff was very polite and willing to answer questions and taught me how to get to the city center by car, Apartments are not far from the tourist area. If you take the car for about 6 minutes, the shift of the car is also very dense, but because the house is near the suburbs, it is inevitable that some small insects will enter the room because they are on the light.

Enthusiasm, the room is also good, suitable for self-driving, a little distance from the city center, good value for money, convenient around, supermarket hotels, will choose here next time