Smith Hotel Reviews

Location, location, location. I was able to walk around town (because there is always traffic) to the Old Town, to the Heydar Aliyev Center, was about a 15min drive from the airport so that was good. Cheers

Overall good, tasty breakfast There is a telephone in the toilet :)

I arrived late at night, woke up two hours later from the sounds of a drill that did not stop. Went to breakfast - there was coffee from a 3-in-1 bag. And a very original choice of food. An interesting experience.

A completely normal hotel. Of course, cleaning is lame as always in Baku, I’m already used to it. She asked me to clean up after 3 days, as if they just changed the towels, slippers and put some water in. Apparently they don’t remember the cleaning rules in a 4 star hotel. The location is good, the area is pleasant. The staff is friendly, always smiling. It’s quite possible to stay for a couple of days, but if there is no proper cleaning, you won’t stay for long, as it won’t be comfortable. Moreover, there is a busy road nearby; I opened the window and it was already dusty.

it was good

General Baba

Very nice hotel with a good location, there is a supermarket downstairs, and you can walk to the shopping center. I ordered a suite, which is very large in size. But the number of rooms is small, and room prices vary greatly.

The hotel is situated at 5 min walk from Heyder Aliyev Center, Breakfast is good and the staff overall is amazing too. Really good hotel for value you pay. Didn't opted for room service because usually I was out and didn't wanted the room service to storm through the room in my absence otherwise depending on other services it might be equally good.

Had a great experience staying in Smith Hotel baku.Very reasonable price and great service. All the staff is welcoming and co operative. Easy access to nearby malls, supermarkets and even restaurants.Rooms were spacious,cleaned and with nice decor.Delicious breakfast is served.In the same building there is supermarket and KFC and Heydar Ali Centre is just 5 minutes walk away. Highly recommend Smith Hotel if you plan to visit Baku,Azerbaijan

We stayed at this hotel expecting that everything would really be as written in the reviews! BUT what a disappointment and horror in our eyes... 1. We booked a room six months before arrival, having warned several times that we needed two separate beds. As a result, not only were there no separate beds, but when we entered the room, it was sooooo smoky, as if we were in a smoking booth at the airport (and this is given that there are signs on all the doors of the room saying "no smoking"). With great effort, we barely managed to change the room to another. 2. The toilet was constantly breaking, sometimes it flushed, sometimes it didn't. When they said that it needed to be fixed, they came to fix it 4 hours later. 3. The hair dryer didn't work, the refrigerator didn't work. 4. We asked for an extra blanket and a set of towels, because there were two of us - it also took half a day to get them. And they also said "well, make the beds yourself, we don't know how." The hotel does not know how to put a blanket into a duvet cover - funny! 5. The breakfast is disgusting, absolutely not tasty, without any choice. Only ready-made semi-finished products. 6. The room is very dirty, as if it had not been cleaned for 5 years. Mold, dampness, bed linen are not the freshest. The photos presented on the website are clearly 20 years old (I present real photos of what the room looks like). 7. It is also very stuffy in the room, it is impossible to breathe. If you turn on the air conditioner, something white falls out of it. The hotel presents itself as a 4-star hotel. But in fact, it barely pulls on 2 stars. Also, shortly before departure, we found out that an annual inspection of all hotels in Baku was conducted and all the stars were taken away from this hotel, except for one. Therefore, a sign with the name and number of stars of the hotel was removed nearby. But the hotel continues to brazenly lie and present itself as a 4-star hotel! Outrageous! The reviews are inflated, the quality and services are disgusting. I have never seen a worse hotel. I will leave this review wherever I can, because the impression of the trip was completely ruined from the very beginning!

Hello... I have been staying in different hotels in different places for years due to my job. I can say that Smith Hotel is the first hotel I have stayed in where such a positive energy staff worked. When you enter the hotel, Niyaz Bey welcomes you at the reception, he is a respectful and smiling guy. He takes care of you until you get settled in your room. Our night manager Kadiz Bey is very naive, polite, he approaches you in a friendly manner, he does not skip a greeting and refuses to solve your problem as if it were his own. When you go to breakfast in the morning, Selbi welcomes you with the breakfast items she prepared with her own hands and with her smiling face. Our dear manager Meryem Hanım is the sweetest person in the world, her face is always smiling, her eyes are full of smiles. I would like to thank the owners of Smith Hotel and all the staff I cannot name. Thank you very much for your hands, your efforts and your heart.

We booked a room for 4 days. The room was not prepared - dirt everywhere, bed linen for one. Everything in the room is for one person. The shower stall is dirty. They brought bed linen for the second person, but it is dirty and torn. There is garbage lying around the bed. The service does not match the stated one. The impressions are spoiled. We spent the night and moved out. The money was not returned, although the hotel rules were violated. The breakfast is meager. The milk for the coffee was sour, with an expired shelf life. The staff is unfriendly. The service is very bad. It is strange that there are 4 stars, I would not give even 3.