Jl. Gajah Mada No.49, Babura, Kec. Medan Baru, Kota, Babura, Medan, North Sumatra, 20154, IndonesiaView Hotel Details
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Swiss-Belinn Gajah Mada Medan Guest Reviews
4.3/5
Very Good
67 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.0
Service4.3
Cleanliness4.3
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All reviews(67)
Positive reviews(63)
Reviews with photos/video(22)
Friendly staff(22)
Clean and tidy(18)
Awesome stay(16)
Delicious breakfast(8)
Great location(6)
Great swimming pool(5)
Negative reviews(4)
Guest User
Deluxe King Room
Stayed in Jan 2025
Couples
2 review
4.5/5
Great
Posted on Feb 13, 2025
Clean and Good CServices.
Response from Property: Dear valued guest Thank you for your wonderful review! We’re delighted to hear that you had a great experience with us. Your kind words truly motivate our team to continue providing excellent service. We look forward to welcoming you again for another memorable stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! Best regards, Reservation team
Max
Deluxe King Room
Stayed in Feb 2025
Couples
6 review
4.2/5
Very Good
Posted on Mar 10, 2025
Nice hotel overall. Gym is not worth visiting, unfortunately. Breakfast was really nice with some local varieties. Water from the tap is a bit yellow/ orange. Don't know yet whether this is common in Medan.
Response from Property: Dear valued guest Thank you for your wonderful review! We’re delighted to hear that you had a great experience with us. Your kind words truly motivate our team to continue providing excellent service. We look forward to welcoming you again for another memorable stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! Best regards, Reservation team
Guest User
Deluxe Twin Room
Stayed in Feb 2025
Family
1 review
3.0/5
Posted on Mar 9, 2025
All good except. The tap water yellowish, scared to shower, brush teeth and boil for drink
Response from Property: Dear Valued Guest Thank you for your feedback. We apologize for the yellowish tint in the tap water, which can be concerning. This discoloration is often due to the presence of iron and manganese particles, typically resulting from disturbances in the water supply or aging pipes. While such discoloration is generally not harmful, we understand your hesitation regarding its use. Boiling discolored water may not effectively remove these minerals. However, using it for showering and brushing teeth is considered safe, provided you avoid ingesting the water. For drinking and cooking, we recommend using bottled water until the issue is resolved. We are actively working to address this matter and ensure the quality of our water supply meets your expectations.We apologize for any inconvenience this may have caused and appreciate your understanding.Best regards,Reservation team
Merry Molina
Deluxe Twin Room
Stayed in Jan 2025
Family
2 review
3.5/5
Posted on Mar 2, 2025
The reception is so accommodating. But the food is more on local.
Response from Property: Dear valued guest Thank you for your wonderful review! We’re delighted to hear that you had a great experience with us. Your kind words truly motivate our team to continue providing excellent service. We look forward to welcoming you again for another memorable stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know! Best regards, Reservation team
Stcmall
Deluxe King Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 30, 2024
The hotel was good, breakfast is delicious, the pool is located on the top of building was gorgeous view.
Response from Property: Dear Valued GuestThank you for your positive review! We're thrilled to hear you enjoyed our hotel, delicious breakfast, and the stunning view from our rooftop pool. We look forward to welcoming you back soon!Best regards Reservation Team
Riskigogo
Deluxe King Room
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on May 7, 2024
The hotel is very clean and breakfast was good, pool located top of building
Response from Property: Thank you for your review! We're delighted to hear that you enjoyed your stay at our hotel. We strive to maintain cleanliness and quality in our breakfast offerings, as well as provide a pleasant pool facility located atop the building. We hope you'll choose to stay with us again in the future!
Prem Navaz
Deluxe King Room
Stayed in Sep 2024
Travel with friends
5 review
4.7/5
Amazing
Posted on Dec 14, 2024
Simple deco but appealing.
Staffs are friendly.
Room is nice.
Response from Property: Dear Valued Guest We would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan. We look forward to welcoming you back. Warm Regards Iksan Reservation Team
Zafarullah Mufti
Deluxe King Room
Stayed in Apr 2024
Couples
11 review
2.7/5
Posted on May 29, 2024
Well, it was not so good experience during my stay. The first night AC starting leaking water with flow and it was flood in the room. I called the reception and asked to rectify this problem or change my room. One guy came and he said it cannot be fixed right now. I will have to wait till tomorrow morning or afternoon. There is no other room available, he added. I became upset and asked him to fix this problem right now coz how could I sleep it was flooded in the room and almost not possible to sleep without AC in hot weather. The he went to the reception and came back again and repaired the AC within 15 minutes. The glasses and cups were dirty. I asked them to change. The receptionist did not even inform me how and whrere should I go for the breakfast etc etc. In short, I found the staff like need to be trained how to deal with the clients and respond to their needs and how to rectify their problems.
Response from Property: Dear Bapak Zafarullah MuftiThank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We are truly sorry for the issue with the AC and the initial response you received. This is not the standard of service we aim to provide.We appreciate you bringing this to our attention, as it helps us improve. We will address this with our maintenance and reception teams to ensure better handling of such situations in the future. Additionally, we will reinforce training for our staff to ensure they are better equipped to meet our guests' needs.Regarding the cleanliness of the glasses and cups, as well as the lack of information about breakfast, we apologize for these oversights. We will work with our housekeeping and reception teams to ensure these issues do not recur.We hope you will give us another chance to provide you with a better experience in the future.Best regards M.Iksan Reservation Team
Guest User
Deluxe King Room
Stayed in Aug 2023
Travel with friends
12 review
1.7/5
Posted on Sep 14, 2023
Very disappointed with my stay here.
First impressions weren’t great - the room was tired, and it had been quite poorly redecorated. Chipped and cracked floor tiles. Walls badly marked. No hairdryer. The mirrors and glass shower screen stained and scuffed. The bedding was very well worn. The safe didn’t work (no power). The back was missing off the TV remote control. A photo on the hotel website shows a fridge in the room - there wasn’t one. We thought about asking to move, but figured the other rooms would likely be the same. We were only staying two nights, so decided to put up with it.
The poor first impression continued when I decided to visit the “fitness centre”, which is described on the hotel website as “well-equipped”. In reality it’s a solitary multi bench flanked by two treadmills! I hadn’t come to run, and there was a guy sat on the multi bench playing on his phone, but this was enough to effectively prevent me from being able to do anything. So I gave up and went back to my room.
Whilst getting ready to go out, more poor first impressions followed. The water in the shower never got hotter than lukewarm, and the hotel only provides 2 bath towels. No hand towels.
Next morning I was awoken by a banging noise at the window. We hadn’t paid much attention to the curtains being closed when we checked in, as it was getting dark, and there was a note in the room (undated) saying the windows were being cleaned, so I assumed it was something to do with that. Imagine my horror when I opened the curtains to see a filthy dirty window and a bunch of guys working on a new building literally one metre away - they’d accidentally knocked our window with a pipe they were carrying. The building is so close we could shake hands. It cuts out almost all the natural light and there’s no privacy curtain, so we had to keep the curtains closed the whole time.
To escape the sadness of our room, I decided instead to give the gym another go, hoping it’d be unoccupied. I was in luck! I had the multi bench to myself!!! Too bad that some of the attachments were missing, thereby considerably reducing the number of exercises possible.
Other ‘highlights’:
- The air-con was on, but it didn’t work (oh and another missing back on the remote!)
- There was a TV on the wall but no remote to turn it on
- No towels, sanitiser or paper towels
- Water machine but no cups
- No exercise mats, and the flooring is a kind of nylon carpet, so it burns if you rub against it too much.
I went back the next morning to go for a run on one of the treadmills. The one on the left was downright dangerous - it was really jumpy, and kept speeding up/slowing down. Someone could easily have a nasty accident.
Breakfast buffet was okay, although they reused fruit from the previous day. You can tell - it tastes a bit acidic, it’s a bit slimy…..I was also pretty disgusted to notice that someone had tried one of the yoghurt pots before deciding not to eat it. Not really the hotel’s fault but still pretty gross.
The Wi-Fi had an infuriating habit of suddenly stopping. Also, sometimes it connected without a password, sometimes it would suddenly ask for one.
All in all, it was miserable, depressing experience. Yes, we could’ve complained, but we really couldn’t be bothered kicking up a fuss about the room after checking in, nor again next morning when I opened the curtains. Instead, we cancelled our second booking - we’re due back in a few days after a trip to Lake Toba. There isn’t a chance I would stay at this hotel or any other Swiss Belhotel again.
The management need to get a grip and look at how this plays out for their guests. The hotel has four elevations - only one is facing (virtually touching) the construction site, so why on earth are they still using the rooms on this elevation? Seems they just want the money - a lot of the other guests were there for a conference, so maybe they’re unlikely to complain if their room is paid for by someone else.
6/7
Guest User
Deluxe King Room
Stayed in Nov 2023
Family
1 review
4.5/5
Great
Posted on Dec 10, 2023
Nyaman, best 👍🏻
Response from Property: Dear Guest We would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan. We will continue to maintain our service and provide the best for all guests who will stay at Swiss-Belinn Gajah Mada Medan. We look forward to welcoming you back. Warm greetings, Iksan Reservation Team
Ajir
Deluxe Twin Room
Stayed in May 2023
Family
12 review
3.2/5
Posted on Jun 16, 2023
Yes or no
Response from Property: Dear Valued GuestWe would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan.We will continue to maintain service and provide the best for all guests who will stay at Swiss-Belinn Gajah Mada Medan. We look forward to your return.Best Regards IksanReservation Team
AhmadR
Deluxe King Room
Stayed in Nov 2022
Solo travelers
79 review
3.7/5
Posted on Dec 23, 2022
This well-known hotel that has chain worldwide could be one of the best choices to stay in Medan. Its has a rooftop pool that view the Medan city. However, the toilet need to be clean properly as the dirty on the wall. Since its rated as 4 star hotel, its should be take care of cleanliness of the toilet and also the room wall. To get local food such as Famous Bakso and Ucok Durian, tourist could get it by walking or grab. Recommended
Response from Property: Dear Valued GuestWe would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan.We will continue to maintain service and provide the best for all guests who will stay at Swiss-Belinn Gajah Mada Medan. We look forward to your return.Best Regards IksanReservation Team
Kashif7
Deluxe King Room
Stayed in Apr 2023
Travel with friends
7 review
5.0/5
Outstanding
Posted on May 27, 2023
It was nice place to stay ..I am in love with it..I hope i will come again and stay there ..hope to see Medan again ..lovely place to visit
Response from Property: Dear Mr.KashifWe would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan.We will continue to maintain service and provide the best for all guests who will stay at Swiss-Belinn Gajah Mada Medan. We look forward to your return.Best Regards IksanReservation Team
kurnia
Deluxe Twin Room
Stayed in Jun 2023
Business travelers
4 review
2.7/5
Posted on Oct 2, 2023
Kirain hotel bagus karna swiss bellin tapi kamar nya zonk banget
Response from Property: Tamu yang terhormat Kami ingin mengucapkan terima kasih telah memilih Swiss-Belinn Gajah Mada - Medan sebagai pilihan akomodasi Anda selama Anda menginap di Medan. Mohon maaf atas ketidaknyamanan yang terjadi.Kami akan tetap menjaga pelayanan kami dan memberikan yang terbaik bagi semua tamu yang akan menginap di swiss-belinn Gajah Mada Medan. Kami menantikan kedatangan Anda kembali. Salam hangat, Iksan Reservation Team
Guest User
Deluxe Twin Room
Stayed in Sep 2022
Solo travelers
2 review
4.2/5
Very Good
Posted on Dec 14, 2022
One of best hotel in medan with reasonable price.
Love the rooftop pool
Response from Property: Dear Valued Guest We would like to thank you for choosing Swiss-Belinn Gajah Mada - Medan as your accommodation choice during your stay in Medan.We will continue to maintain service and provide the best for all guests who will stay at Swiss-Belinn Gajah Mada Medan. We look forward to your return.Best Regards IksanReservation Team