NH Brussels Airport

NH Brussels Airport Reviews

NH Brussels Airport

De Kleetlaan 14, Brussels, Brussels-Capital Region, 1831, BelgiumView Hotel Details
NH Brussels Airport
NH Brussels AirportNH Brussels AirportNH Brussels Airport
Check available rooms for your travel dates
We Price Match
1 night

NH Brussels Airport Guest Reviews

4.2/5
Very Good
40 review
Verified reviews
Location4.2
Amenities4.2
Service4.1
Cleanliness4.4
Filter by:
Sort by:
All reviews(40)
Positive reviews(36)
Reviews with photos/video(8)
Friendly staff(10)
Clean and tidy(7)
Convenient location(6)
Offers pick-up/drop-offs(5)
Easy to get around(5)
Negative reviews(4)
Sai Priya Kadiyala
Standard Double
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Very nice stay and the location is nice to travel around the city as it’s near the airport it is convenient for travelling abroad
Response from Property: Dear, Thank you for choosing NH Brussels Airport and for taking the time to write us a review. We are delighted to know that your stay has been excellent and that we were able to fulfill your expectations. We strive to provide outstanding service to our guests, therefore your kind comments regarding our complimentary shuttle service will be shared to the team to continue to inspire them to provide excellent customer service. Once again, thank you for taking the time to write us a review and we hope to welcome you back soon to our property and with the greatest pleasure. Kind Regards Andreea, Front Office Manager
Pamela
Standard Double
Stayed in May 2024
Couples
23 review
4.2/5
Very Good
Posted on Jul 20, 2024
Free shuttle is the key service I'm attracted to. But the shuttle missed 1 timing and we waited for an hour. Pls remember to contact hotel in advance for shuttle. Hotel is good and clean. If without shuttle, need to take train and it's just across the station.
Response from Property: Dear Pamela,Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards, Samad - Front Office Shift Leader
Guest User
Standard Double
Stayed in Sep 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 22, 2024
Nice hotel for transit and nearby airport. I’m so happy to stay for 2 nights here and the staffs so kind and friendly.
Response from Property: Dear Thank you for choosing NH Brussels Airport and for taking the time to write us a review. We are delighted to know that your stay has been excellent and that we were able to fulfill your expectations.We strive to provide outstanding service to our guests, therefore your kind comments regarding our shuttle service and poximity to the airport will be shared to the team to continue to inspire them to provide excellent customer service. Once again, thank you for taking the time to write us a review and we hope to welcome you back soon to our property and with the greatest pleasure.Kind RegardsKristine, Assistant Front Office Manager
Naomi_22
Standard Double
Stayed in Oct 2023
Family
7 review
4.2/5
Very Good
Posted on Dec 5, 2023
Reception was ok, but shuttle driver is an excellent gentleman, hotel’s location was good
Response from Property: Dear NaomiThank you for taking time to review our property.I am delighted to hear that we will be your top choice when you visit our city. I will be sharing all your comments with all the staff involved as we are very proud to receive this amazing compliment about (name and potentially reason for positive feedback). We look forward to welcoming you back soon. Please don´t hesitate to contact us if you need any support or information regarding your next possible stay. Thank youKind regards, Andreea-Front Office Manager
Marc Moss
Standard Double
Stayed in Mar 2024
Business travelers
7 review
2.7/5
Posted on May 12, 2024
hotel was ok, but no elevator, so service elevator only. Breakfast, 30% of food was out, no plates, no cups no glasses. Food was good if you get it, but have a feeling it was sadly understaffed, for the price!
Response from Property: Dear Marc MossFirst of all, thank you for leaving a review following your recent stay with us.We sincerely apologize for the inconvenience and disruption this has caused you.We understand the importance of having reliable elevator service. Please be assured that we take this matter very seriously and are committed to resolving it as quickly as possible.Currently, we have the following plan in place to address the elevator issues. This includes, immediate repairs, scheduled maintenance while the missing piece is received and we are also exploring options for upgrading the elevator system to enhance its reliability and performance.Your remark in regards to the breakfast service has been transmitted to our F&B Manager. Thank you again for your feedback and for helping us improve our services.With kind regards, Andreea - Front Office Manager
Dr. Zou
Superior Double Room
Stayed in Nov 2024
Business travelers
7 review
3.7/5
Posted on Dec 11, 2024
Free shuttle bus is handy
Response from Property: Dear Dr. ZouThank you for choosing NH Brussels Airport and for taking the time to write us a review. We are delighted to know that your stay has been excellent and that we were able to fulfill your expectations.We strive to provide outstanding service to our guests, therefore your kind comments regarding our shuttle service will be shared to the team to continue to inspire them to provide excellent customer service. Once again, thank you for taking the time to write us a review and we hope to welcome you back soon to our property and with the greatest pleasure.Kind RegardsKristine, Assistant Front Office Manager
Guest User
Superior Double Room
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 15, 2024
efficient bus shutter services and clean room
Response from Property: Dear Guest, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards, Samad - Front Office Shift Leader
James
Standard Double
Stayed in Sep 2022
Business travelers
26 review
5.0/5
Outstanding
Posted on Oct 16, 2022
My first NH hotel stay in Eurooe. Strong recommend!!!
Sadia
Standard Double
Stayed in Apr 2022
Business travelers
4 review
5.0/5
Outstanding
Posted on May 27, 2022
Very good hotel.
Guest User
Standard Double
Stayed in Jan 2025
Business travelers
15 review
4.7/5
Amazing
Posted on Mar 12, 2025
Every time I return from Brussels, I will stay in this hotel. This is my fourth time staying here. It is very convenient to go to the airport. There is a round-trip bus. Because it is early, the hotel also thoughtfully prepared a takeaway breakfast
Original TextTranslated by Google
Response from Property: Dear,Thank you for choosing NH Brussels Airport and for taking the time to write a review. We are delighted to learn that your previous stay with us has been excellent. We strive to provide our guests with excellent service, so your kind comments will be shared with the team to continue to inspire them to provide excellent service. Your comments are highly appreciated and taken into account.Once again, thank you again for taking the time to write a review and we hope to welcome you back to our property soon and with the greatest pleasure.Kind regardsKristine,Assistant Front Office Manager
XianglvyoudeVxiaojie
Family Room, Connecting Rooms (3 Ad + 1 Ch)
Stayed in Dec 2024
Family
22 review
5.0/5
Outstanding
Posted on Feb 11, 2025
There are two rooms, each with a one-way door in the middle. It is very suitable for our family of three with all the luggage packed together. No need to worry about dad snoring. The hotel has a free shuttle bus to and from the airport. Degiem station is right outside the door. You can get on the bus directly to Bruges Ghent. There is juice and croissant coffee in the lobby in the morning. It is very satisfying to fill your stomach before rushing to the airport.
Original TextTranslated by Google
Response from Property: Dear XianglvyoudeVxiaojieThank you for choosing NH Brussels Airport and for taking the time to write a review. We are delighted to hear that your stay was excellent. We strive to provide our guests with excellent service, so your comments will be shared with the team to continue to inspire them to provide excellent service. Your comments are highly valued and appreciated. Kind regardsKristine , Assistant Front Office Manager
Guest User
Standard Double
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 31, 2024
It's very close to the station and very convenient. The room was also very clean, spacious and nice. It's a good idea to call for the shuttle bus to the airport when you check in. They also let you store your luggage before checking in so you can go out for a walk around town. I recommend this hotel.
Original TextTranslated by Google
Response from Property: Dear, Thank you for choosing NH Brussels Airport and for taking the time to write us a review. We are delighted to know that your stay has been excellent and that we were able to fulfill your expectations. We strive to provide outstanding service to our guests, therefore your kind comments regarding our complimentary shuttle service will be shared to the team to continue to inspire them to provide excellent customer service. Once again, thank you for taking the time to write us a review and we hope to welcome you back soon to our property and with the greatest pleasure. Kind Regards Andreea, Front Office Manager
Anonymous User
Standard Double
Stayed in Nov 2023
Business travelers
15 review
5.0/5
Outstanding
Posted on Dec 26, 2023
It's okay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for choosing to stay with us at and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please don´t hesitate to contact us if you need any help or information. Kind regards, Andreea - Front Office Manager
Dange
Standard Double
Stayed in Oct 2023
Business travelers
86 review
5.0/5
Outstanding
Posted on Nov 14, 2023
It is a 6-minute taxi ride from Brussels Airport, and the S line station is right in front of the hotel, making transportation convenient. The front desk service is efficient. The room is relatively spacious and the breakfast is rich.
Original TextTranslated by Google
Response from Property: Dear DangeThank you for choosing to stay with us and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please don´t hesitate to contact us if you need any help or information.Kind regardsAndreea - Front Office Manager
Guest User
Standard Double
Stayed in Nov 2024
Solo travelers
2 review
3.0/5
Posted on Jan 2, 2025
Very poorly located, few amenities nearby
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for choosing NH Brussels Airport and for taking the time to write us a review. We regret to learn that your previous stay has been less ideal than expected. We would like to inform you that our property is located in an industrial area, however, we are also situated next to the train station which ensures connection to and from other stations. Nevertheless, your comments will be passed to our management.Once again, thank you for taking the time to write us a review. We hope to welcome you back soon to our property should you find yourself back in the area.Kind RegardsKristine Catacutan, Assistant Front Office Manager