Athenaeum InterContinental, an IHG Hotel Reviews

Response from Property: Dear E28129****, Thank you for staying at the Athenaeum InterContinental whilst in Athens and for writing such a wonderful review about your experience at the hotel. We are delighted that your time with us was so enjoyable and that you particularly enjoyed the convenience of the hotel’s location, our extensive breakfast buffet at Cafezoe and the great service and the unique magnificent view from our win awarded Premiere restaurant on the 10th floor. We endeavour to go above and beyond to ensure our guests have a memorable experience.We thank you again and look forward to welcoming you back on a future visit to our city.Yours sincerely,GeorgiaGuest Service Centre

Response from Property: Dear Guest,Thank you for selecting the Athenaeum InterContinental during your trip to Athens and for your positive review.It is a pleasure to read that your stay with us met with your expectations and that you enjoyed our accommodations, the location, the extensive buffet breakfast and particularly the service provided by our staff.We thank you again for your kind comments and trust that we will have the opportunity to welcome you again on your future travels to our city.Yours sincerely,OlgaGuest Service Center

Response from Property: Dear Mohammed Alblooshi,Thank you for having chosen the Athenaeum InterContinental for your recent stay in Athens and for taking the time to write a review. We are truly pleased to hear your positive feedback. We look forward to welcoming you back to our hotel in the near future.Yours sincerely,MariaGuest Service Center

Response from Property: Dear Guest,Thank you for staying at the Athenaeum InterContinental and for sharing your positive review. Our guests’ satisfaction is what we strive for and we are delighted to read that your stay with us met with your expectations. Most specifically that you enjoyed the convenience of our location, the extensive breakfast buffet as well as our outdoor pool area. We thank you again for your kind comments and look forward to welcoming you back to our hotel on a future visit to our city.Yours sincerely,OlgaGuest Service Center

Response from Property: Dear 匿名用户,Thank you for choosing to stay at the Athenaeum InterContinental Athens and for writing a review about your experience. We are delighted to learn that the level of service provided by our staff and our facilities contributed towards an enjoyable stay in our hotel. We appreciate your comments and look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,MariaGuest Service Centre

Response from Property: Dear PlayToWinOnly, Thank you for choosing the Athenaeum InterContinental for your recent trip in Athens and thank you for your great review. We are truly pleased to hear your positive feedback. We hope to welcome you back to the Athenaeum InterContinental Athens in the near future.Yours Sincerely, Mariza | Guest Service Centre

Response from Property: Dear Mr Alatawi,Thank you for visiting the Athenaeum InterContinental Athens and for sharing your feedback. Concerning the hotel’s location, may we take this opportunity to advise you that while the hotel is situated close to the city centre, besides the metro and taxi, one may use the tram which is two blocks away from the hotel. We thank you again for your review and look forward to welcoming you back to our hotel in the nearest future. Yours sincerely,OlgaGuest Service Center

Response from Property: Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about your recent experience, and we deeply regret any inconvenience and frustration this situation has caused you. The Trip.com representative has been already in touch with our hotel about this situation and we have conveyed our apologies to you through the official channel of Trip.com However, we would also like to reply to you directly and sincerely apologize for the incorrect charge of EUR 458.04 to your credit card. This was an unfortunate mistake due to a billing error on our side. As soon as we realized the error, we took immediate action to correct it, and the refund has been successfully processed.We completely understand how upsetting this situation must has been, especially as it occurred during your travels. Please rest assured that this was not done with any malicious intent but was a genuine administrative error.Additionally, we are reviewing our internal procedures and providing further training to our staff to ensure such errors do not occur in the future.Once again, we sincerely apologize for this unfortunate incident. Thank you for bringing this to our attention, as your feedback helps us improve our services. We hope to have the opportunity to welcome you again in the future, where we will strive to provide you with a seamless and positive experience.Thank you,Dionisis TriantosReception Manager

Response from Property: Dear Huanqiuyuzhoulvxingjia,Thank you for choosing to stay at the Athenaeum InterContinental during your trip to Athens and for taking the time to write such a wonderful review. We are truly grateful for your kind words. It makes us very happy to read that you had an enjoyable experience at our hotel. We are delighted to hear that the facilities, the hygiene,the beautiful environment as well as the superior location of our hotel were to your satisfaction. We also appreciate your great feedback about our team. Rest assured, your compliments will be shared with them who will greatly appreciate your feedback. Thank you again for your gracious comments. We look forward to the pleasure of welcoming you back to our hotel for another memorable stay. Yours sincerely,Georgia Guest Service Centre

Response from Property: Dear Guest, Thank you for staying at the Athenaeum InterContinental Athens and for sharing your positive feedback. Guest satisfaction is what we strive for and we are truly happy to read that you particularly enjoyed our hospitality, the cleanliness of the room and the service provided by our staff.We truly appreciate your valuable comments and look forward to welcoming you back in the near future.Yours sincerely,OlgaGuest Service Center

Response from Property: Dear Guest,Thank you for choosing the Athenaeum InterContinental and for writing a review about your experience. We are delighted to read that you truly enjoyed our extensive breakfast buffet and the high level of service provided by our staff. We thank you again for your feedback and look forward to welcoming you back in the near future.Yours sincerely,MariaGuest Service Centre