The Ritz Carlton, Pentagon City Reviews

My flight was cancelled so I needed to find a place to stay. The location was very convenient for DCA airport, either by metro (2 stops) or car and connected to the mall. Following Ritz Carlton’s standard, all staff was incredibly respectful, caring and attentive without being stifling. Ordered in-room dining for dinner and it was okay, but nothing special. Presentation and service of it was impeccable. When checking in, I was unexpectedly upgraded to club floor, which was very kind of them, especially after a long day of canceled and rebooked flights. Please be sure to treat the staff kindly, as it is the right thing to do. If I am in the area again, I will happily return.

I am very satisfied with the hotel facilities and cleanliness.

Although the hotel is a bit old, it still guarantees the quality of a four-star hotel. The location of the hotel is also quite convenient for dining and shopping.

The service attitude is terrible. I knocked on the door several times in the morning and asked if I wanted to clean the room. I was told that there was no need to clean the room. Before check-out, I came several times to ask when check-out was, and my tone was very bad.

Very good. Excellent