Kuala Kuantan Apartments

Hyatt teluk cenpedak is always our go to place. Close to everything. On our arrival, front desk had been so accommodating assigning us the best room available at the time for family with little kids. Breakfast buffet was good. However room cleaning service was below satisfactory. They didnt replenish box of tissue and toiletteries and didnt change towel. They could better cleaninv up the room. Other than that They can improve on allow access on netflix access on their smart tv

The hotel is very big just the housekeeper don't have much time to deep clean .the hotel toilet full with hairs ..pls ask the housekeeper to maintain the toilet bowl too. Hope there is govt rate for govt servants

I was assigned a room at 4th floor. Since its at lower level of its 15 storey, I requested a room facing not facing the noisy main street. Good choice: view of a football filed, a mosque and part of the city. The room: The Hotel management probably believe that 1980s heyday decor is a selling point. Save for the flat screen telly, the rest still preserves its 80s setting: louvred wardrobe, bedside cabinet central console with rocker switches, blanket on top of sheets (not quilt), tiled (not marbled) bathroom floor, queen (not king) bed. They try to keep the cleanliness but the permanent stains on chairs, moulds around aircond vent, peeling furniture paint, mildew on bathroom wall are beyond the housekeeping department’s routine; the whole place needs serious makeover.

The first apartment we were given was in a terrible state, dirty, infested with ants and horrible mattress on which we could barely sleep. We complained and the Nepalese desk staff was very helpful and let us move to a different apartment which was better. For some reason all the ceiling fans have been removed from both the apartments we saw, leaving wires hanging from the ceilings. Upon request, a ceiling fan was fitted in the master bedroom for us, but not in the living room, I had to borrow a fan from family - I have no wish to sit in aircon all day and pay for the electricity. Housekeeping is carried out once a week, by 2 more Nepalese guys (Nepal must be the latest source for slave labour) who did a reasonable but basic job. They don't have sheets big enough for the bed, have to put 2 smaller ones overlapping, the towels are so old and threadbare, at home I would use them for cleaning the car only. The pool is good, although not regularly cleaned and there's a small mini shop on site for essentials. The main reason for my 'poor' rating is the renovation work that is going on. It portrays a complete disregard for paying guests when they know which apartment I am staying in yet they decide to do noisy renovations in all the surrounding apartments to me. Apparently it's OK, because it's only between 9 am and 5 pm (actually nearer 6). Well actually, it's not OK, as that's when I am in during the heat of the day. The rooms will look better once renovated, they will charge an extra RM1000 p/m and, I suspect, the same lackadaisical attitude to running the place will prevail. Although Wifey doesn't like to stay at Tembeling, I will be seriously looking there for my next visit to Kuantan.

I am booking for family room with 1queen 1single bed...but when i get it the room is so small.. Fit with 2 small bed until we sleep cnt turn up body..next day ask from counter they say thats is 2 queen bed...what the problem with the queen size bed n the back door double safety lock also spoiled. No good for each room no kettle for us..midnight want hot water need to go out corridors.the fridge also all karak...no cold..will not order 2nd time. The best is the counter service person all very snily n good attitude.

Location is very strategic. Right on Jalan Besar where all the nice cafe is. (Kula Cake, Kuantan Pickers, Tjantek, Kopi & Teh, Akar Kopi, Lena Cafe, Sup Ayam Kampung) to name a few. River Esplanade is just right behind the hotel. Our room is facing the river, upon request. To my suprise for the price, the hotel is very clean. Tv has many channel including sport. A mini fridge & sejadah. I bet the hotel is recently refurbish as it has a nice new paint coating & flooring. And so does the bathroom. They even offer connecting room, which is good if you are travelling in group & to my suprise they have lift. Parking is easy & plenty, but by the counsil. So we paid around RM4.50 daily or RM0.65 per hour. Overall, if you are in Kuantan for Jalan Jalan Cari Makan. I truly recommend this hotel.

It was a bit of disappointment, the sleeping arrangements actually cannot accommodate for 6 adults, as the sofa bed was not stable and strong enough to hold 2 adult weight. The 2 queen size beds was placed side by side but there was not the same height, so can't to have one more person to sleep on. So it should not advertise can accommodate for 6 pax. Toothbrush, toothpaste was not provided and we have to go and buy.

At lobby looks very clean.. i booked around RM177, however the room was not cleaned. A lot of hairs and trace of paper seen. Looks like room already use by other people. Very upsetting. Not recommended fir value of the money

the space provided is small but everything in the room works fine and well priced

Although a little on the pricey side per night rate, my fmly and I overall enjoyed our 2 night stay at The Colony. I was pleasantly surprised how clean and new looking this place was. Not run down at all despite having opened for about 5 years now I think. Very well maintained which made our stay very comfortable. We like how industrial and modern looking this whole place is. Water pressure in the bathroom was good, bed linen was clean, amenities were well replenished, swimming pool was rather small but clean and decent enough to keep the kids happy. One thing weird though was that we were given 2019 dated green tea sachet but it’s already 2022 now. Receptionist said it’s actually the date of manufacturing rather than the expiry date but we didn’t want to take the risk so we didn’t consume it. And the amount of soap and shampoo given were probably too little in small slim bottles. Bathroom was a little clogged after our shower. But everything else were fine and nice. I guess the sound proof was alright as there was no noisy disturbances from other rooms. So we had uninterrupted sleep. This guesthouse has two storeys with 8 rooms in total. 4 at the top and 4 at the bottom. All in all thumbs up and if given the chance and having to travel to Kuantan again we would be more than happy to be back here to stay.