Hotel near Mactan,Lapu-Lapu City32% of visitors choose this area
GGuest User2025.12.02
The location is great. Our room is very pleasant with free bottles of water bath robe provided. Our room is overlooking the Newtown beach. Need beach pass which is just a 5 min walk. Newtown beach and amenities are great with Bohemian theme.
There are several convenient stores around. Staff are polite and helpful. Breakfast is great. Thanks to the dining staff Mico who gave us an anniversary treat cake during our breakfast. Location is near to our place of worship you
No floor towel provided and the small.towel is bi okt worn out no lotion provided. When we get there after our trip Hotel changed name to Mercure maybe thats the reason because it has a Belmont name on the towels
Overall we enjoyed our stay and hotel is recommended..
Hotel near Cebu Downtown,Cebu City64% of visitors choose this area
CCheshiredave2026.01.01
Super clean hotel and very friendly and helpful staff. I can’t understand the negative reviews about this hotel. The staff were always very attentive and reponded to any room issues promptly. The room cleaning was a bit hit and miss but the hotel was very busy over the Christmas holiday period so it was understandable.
We had a wonderful stay at Modala Beach Resort! The place is absolutely beautiful — clean, modern, and right in front of a stunning beachfront. 🌊 The staff were all very friendly, polite, and always ready to help with a smile.
The rooms were spacious and comfortable, with everything we needed for a relaxing getaway. The pool area was lovely, especially during sunset — perfect for photos! 📸 The food at the restaurant was delicious, and breakfast had a great variety.
It’s a great place for families, couples, or even friends who just want to unwind and enjoy Panglao’s natural beauty. We’ll definitely come back again soon. Highly recommended! ❤️
My first time in Maayo Hotel I was kinda hesitant since it was connected to a hospital , but I finally decided since the location is very accessible. I may say that it’s 1 of the underrated city hotels in cebu , very affordable and amenities are top grade. I loved the ambiance and very friendly staff. I highly recommend this hotel.
Security was good, they checked every vehicles enter the premises and screen everyone entering the hotel lobby. The room is spacious and comfortable. The soundproofing can be improved as I can hear people chatting while passing by the corridor. The swimming pool is down on maintenance. The breakfast buffet spread is generous and delicious.
Hotel near Mactan,Lapu-Lapu City32% of visitors choose this area
GGuest User2025.12.07
Near to the airport. Around 15-20 minutes only. Service is so good as the staff willing to help me to decorate my room for my husband’s suprise birthday. Thanks to Mr Jed and team. I owe you for my good stay there.
Overall, the food is acceptable, but the variety is limited. Additionally, the halal section is placed very close to the pork items, which is not appropriate and may be uncomfortable for Muslim travellers.
Location is a bit far from Alona Beach, but the resort offers free shuttle services at fixed times (9AM, 12PM, 3PM, 6PM, and 9PM), which is very convenient. The room was clean and spacious. We were initially assigned a room with connecting doors, so we could hear noise from the adjacent room. After showing a video of the issue, the staff kindly accommodated our request for a room change. The staff were friendly and helpful throughout our stay. However, the other room we booked wasn’t ready by 3PM, so we had to wait about 30 minutes. They allowed us a late check-out though, which we really appreciated. Overall, a pleasant stay and great value for the price. Recommended.
Hotel near Cebu Downtown,Cebu City64% of visitors choose this area
FFulgencio Pol2025.11.17
The hotel itself is very close to bus terminal and the famius SM mall, and very close to the port area, I been using this hotel every time I travel back home to my home town, the staff are mix some are hospitable and kind but a few has rude and no etiquette to get the guest request to have them serve better, they just very strict to the rule. There is string alarm noise every hour not sure what is that purpose. There is 7 eleven store and ATM outside the lobby. The food has been change a little bit selection but still fried and a bit oily, the good thing was they serve a sweet soy beans we called it ”tahu” and had also chicken congee, it was better than the last time.
The room is good for couple or friends, the bed is comfortable and clean. The hotel is near the beach and restaurants which is a plus. The price for 1 night is not bad. Will recommend staying at hennan to everyone planning a trip to Panglao Bohol.
Hotel near Cebu Downtown,Cebu City64% of visitors choose this area
LLyn Martinez2025.12.08
✔️Location: good if you are shopping to Ayala or SM, accessible to both
❌Food: not so good choices. Also I booked 1 adult then 2kids. In other hotels, Seda, Parklane, Shangri-La, they don't let me add an additional fee as the breakfast is already good for two adults so the 2 kids are good as 1 adult. But here, I have to add payment. Also, on our 2nd day, a group went down at 7am for breakfast, apparently few food left.
❌Service: I asked for a room service as their vault is not functioning. Called 5x but its been more than 2 hrs and no one came. Handsoap (refilled) is empty. No bathroom tissues either which is essential as I have kids.
❌Security: I think its not 24/7 as no one manned the entrance during day time. High possibility of outsiders to get inside the hotel.
Very Good
126 reviews
8.3/10
Price from
TWD 897
per night
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8.7/10
Very Good
LLoy T YConveniently located near Ayala Malls and the business district. Eateries around the hotel. Good front desk, concierge service, restaurant and housekeeping staff. Rooms are comfortable.
GGuest UserThe location is great. Our room is very pleasant with free bottles of water bath robe provided. Our room is overlooking the Newtown beach. Need beach pass which is just a 5 min walk. Newtown beach and amenities are great with Bohemian theme.
There are several convenient stores around. Staff are polite and helpful. Breakfast is great. Thanks to the dining staff Mico who gave us an anniversary treat cake during our breakfast. Location is near to our place of worship you
No floor towel provided and the small.towel is bi okt worn out no lotion provided. When we get there after our trip Hotel changed name to Mercure maybe thats the reason because it has a Belmont name on the towels
Overall we enjoyed our stay and hotel is recommended..
BBeverly J. BeverleyWe love Nustar so much! This is probably our 5th time here! Stayed here from Nov 5 to 7 as it’s Mine and my bros bday and it was after Typhoon Tino. As always they are very accomodating, friendly and helpful and gave me a piece of cake and fruit bowl but this time I ask for a happy birthday note on the monitor for background pic for me & entire family as celebration but they keep telling me they will send someone up but no one really came from the IT department . I did expect a happy birthday greeting on the monitor it would have been very special, but I understand as maybe they are so busy and under staff because of the typhoon and instead of 2 pm check and we were able to check in very late like 5:30 pm because they’re probably under staffs but all of these did not ruin our overall stay as new star staffs are all very welcoming. We had birthday dinner in the good luck hotpot which is just inside Nustar as well. Thank you Nustar for being very welcoming , friendly and hand on chest when Greeting guest is such a Nustar trademark  please trade me a guest feel welcome and at home
GGuest UserBreakfast was great. The location is excellent, close to everything, and easy to find. My only minor issues were the lack of in-room slippers and no toiletries provided. However, they made up for it by offering unlimited drinking water conveniently located just outside the room.
PPinkRangerThe room is good for couple or friends, the bed is comfortable and clean. The hotel is near the beach and restaurants which is a plus. The price for 1 night is not bad. Will recommend staying at hennan to everyone planning a trip to Panglao Bohol.
GGioTAll bookings at Nustar Resort include breakfast and access to the Executive Club Lounge located on the 23rd floor of Fili Hotel.
Mini-Bar is complimentary with a selection of 2 local beers, juices, and sodas. Nespresso machine with 4 capsules. TWG tea. Bottled water is unlimited. I appreciate the fridge being very cold.
Gerlain Paris branded bathroom amenities, as well as bath salts for the large bath.
Afternoon Tea (2:30 pm - 4:30 pm)
Light snacks with a limited selection of savory and sweet bites, they need to improve on this.
Evening cocktails and canapés (5:30 pm - 7:30 pm)
Excellent food buffet. I like the lechon quesadillas, jalapeño cheese poppers, and siomai. I appreciate the bartender crafting cocktails from a menu of drinks.
I understand the hotel is still brand new, but they need to do multiple inspections before releasing the room to guest. Vanity mirror was dusty from construction.
The Butler service was very attentive, many thanks to Ice (Butler) for making my stay pleasant, he would escort me to the pool, and even breakfast buffet at Fili Hotel bypassing the crowd at the entrance.
Breakfast Buffet is at Fili Hotel which is extensive and one of the best in Cebu. The problem is the crowd, while Nustar Butlers will escort Nustar guests to a table, there’s no dedicated tables for Nustar guests, which confuses the restaurant staff with seating assignments. Alternatively, the breakfast buffet at the executive club lounge is quiet but with limited options, they should have an a la carte menu to expand options like other international luxury hotels.
The security at the lobby entrance is wildly inconvenient and inconsistent, every time you enter you need to prove you’re a guest of Nustar and not a guest of Fili or a casino player. It’s weird that they are sometimes overly strict and many times just ignore people passing by. Guests have a keycard to use elevators what’s the point of the guards that have a list of people’s names and room numbers, if anything that’s a security risk.
The pool service is lacking. Shared between 2 hotels and the upcoming grand summit. The pool area lacks service of a 5-star hotel, towels need to be claimed at a towel hut. My expectation is that there are staff that will setup loungers with towels for guests. And since the pool facility is shared with the muncher large Fili Hotel it can get crowded. Fortunately, Nustar has a private infinity pool which was closed my stay.
Nustar Resort has potential to be Cebu’s most luxurious hotel, they have the hard product with their spacious luxurious rooms, but they need to improve their soft product - the service from the butlers are outstanding and personal, but everyone else seems to be lost. For the asking price of 250-300 usd per night there’s a lot to expect.
Nustar is primed for excellence but falls just short of achieving refined luxury. I’m hoping Nustar partners with Marriott and rebrand under Luxury Collection. Or even Hyatt with Unbound Collection.
GGuest UserI enjoyed my stay in Crimson Resort, the room is big and spacious for families, the staff are friendly and well trained, the four pools are huge and fun and the daily breakfast is delicious. We especially enjoyed the foam party at adult pool and Crimzone pool, the playground in Crimsone, the seaweed collection activity, snorkeling and the complete amenities of the room. Cebu beach is so pretty. Big shout-out to Clint in breakfast for his very warm service to me and my daughter.
Cons:
- There was no housekeeping done on 2nd day of my stay which was not informed to me in advance, I think that was not professional.
- They don’t allow food delivery in but the food in the resort is not that delicious to be had everyday (I tried sisig, inasal and pizza).
- You need grab or taxi to go out to Cebu city (and face the jam) as the shuttle only runs 3x a day, so it’s not convenient if you want to explore Cebu.
JJan MoreThe staff were so nice and accommodating. They truly cared for us when the earthquake happened on the night we were sleeping in our rooms. We used the stairs from the 5th floor post incident fearing for the aftershocks…we all stayed by the under renovation pool to stay away from the building in case it collapsed. The building swayed so much with the 6.9 magnitude..it was scary. The staff were calm and kept us all comfortable despite being scared themselves too. They helped us all moved to the 2nd floor after midnight post safety inspection.
GGuest UserShangri-La Mactan was paradise! Crystal-clear beach, endless toddler fun at Adventure Zone, and serene Ocean Wing views. Perfect family escape—our 4yo and 6mo loved every moment!
GGuest UserThe staff is great from doorman, check-in to breakfast/restaurant. Very friendly and warm. They treat you with sincere respect. The rooms are very clean with amenities and towles never missing.
For breakfast, they offer a wide range of food and variety. I didn't get tired even after 4 breakfasts.
Location is awesome, too. Basically attached to the mall, every kind of food (Jollibee to yakiniku and high-end pancake place) is within 3-5 minute walking distance. Sugbo Mercado is 3 minutes away on foot. Simply the best in the area.
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