Hotels With Gym in Nagano Prefecture, Japan

The room was very clean and nice, properly warmed in the winter. All the staff are very polite and helpful. Especially Mr Hiroki Maete at the front counter who very patiently helped us to get bookings for bus tickets enroute to Mount Fuji. Mashed potatoes and udon tempura from the hotel restaurant were delicious, we would stay in marriott again 😊

We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for ＞15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.

We stayed in the cottage D, very old facilities, it’s a nice place but they should consider change their all appliances in the room, cos too old already. It’s very inconvenient that they don’t have a shuttle from cottage to lobby, we need to call them everytime we go out instead. The ski place was all man made snow, we were disappointed. We thought want to let the kids experience snow..

Felt cheated. Was told booking includes breakfast when checked-in, but during check-out then they mentioned only 2 adults were free and I have to pay for 2 children (above 6). Also, recommended to upgrade room for bigger size. However in the bigger room, the shower and toilet area is split to the front and back of the room. Suspect that end up the usable space is not much bigger.

I had a fantastic stay at Tokyu REI Hotel Nagano! The location is incredibly convenient—just a short walk from Nagano Station, which made getting around the city super easy. The hotel itself is clean, modern, and very well-maintained. My room was cozy, quiet, and had everything I needed, including a comfortable bed and fast Wi-Fi. The staff were polite. I especially appreciated the breakfast buffet—it had a great variety of both Japanese and Western options, all fresh and tasty. Overall, Tokyu REI Hotel Nagano offered excellent value for the price. Whether you're visiting for business or sightseeing, I’d highly recommend it for a comfortable and hassle-free stay in Nagano.

During the skiing trip in Hakuba, although I didn't drive myself and the transportation was a little inconvenient (the shuttle bus with fewer flights sometimes couldn't fully meet the needs), the hotel's front desk service made me feel extremely warm and thoughtful. Here, I would like to express my sincere gratitude to several front desk staff for their enthusiastic assistance and professional service. This was my first time to go skiing in Hakuba. I was unfamiliar with the local environment and did not have a car. In addition, I had to send my luggage back to the airport, so I encountered many challenges during the process. First of all, I would like to express my special thanks to an older male waiter who was kind and polite. He helped me with the delivery service. The process was very careful and made me feel at ease. Secondly, thanks to a short, slightly fat but smiling male waiter. After learning that I had been waiting in the lobby for two hours because the shuttle bus did not arrive on time, he tried his best to help me call a taxi to the ski resort. Although he was unsuccessful in the end, he understood my persistence and was always willing to help. When I got back to the hotel, as time was tight, he took the initiative to ask his supervisor and quickly helped arrange a hotel car to take me to the station so that I could catch the bus and JR train to Tokyo. At the same time, he also helped me pick up my stored luggage and assisted in moving it. He was more anxious than I was throughout the whole process, which deeply touched me. I am deeply sorry that I was unable to express my gratitude or give a tip in person as I was in a hurry at the time. Also, I would like to commend a young waitress. Although she was inexperienced, she was still careful and responsible, and tried her best to solve my problem, which made me feel her dedication and professionalism. During this trip, the sincerity and enthusiasm of these service staff provided me with great help. Even when faced with emergencies, they always put themselves in the guests' shoes and demonstrated an excellent service attitude. Next time I visit Hakuba, I will definitely choose to stay at this hotel again because their service makes me feel at home. Thanks again! In addition, the staff who clean the rooms are also very professional, polite and responsible. As for the hotel facilities, cleanliness, decoration and the quality and style of the restaurant food, they are all great.

Pros: 1. The room is very spacious, with a tatami bed for the third person. It was clean and well-equipped. 2. Convenient and free parking right outside the hotel entrance, although spaces are first-come, first-served. 3. Complimentary rental of umbrellas. 4. The private onsen was enjoyable, especially considering the public onsen at the adjacent building is unsheltered (hence the need for umbrellas). 5. Excellent location near Karuizawa Prince Shopping Plaza and Kyu-Karuizawa Main Street, providing easy access to numerous local shops and eateries. Cons: 1. The breakfast was quite disappointing considering that this is a 4-star hotel and the other aspects are good. The bread was extremely hard and difficult to tear, and did not seem fresh. The overall variety of food was limited and not particularly appealing.

Great hotel! Went there on a snowy day, like a fairytale cottage. The house was cleaned very cleanly, and the breakfast was rich and delicious. An extra surprise was that all snacks and drinks in the hotel room were free, with a wide variety of even fresh macarons and small cakes. I was embarrassed to finish it, so I took away a can of apple juice. I am very grateful for the good memories provided by the hotel.

Location is great, free shuttle bus between station and hotel. Also easy to get to the outlet. Breakfast is highly recommended, can choose between Japanese and western one, both are delicious. Nearby is the ski park, can enjoy whole day skiing there. Onsen is great after whole day exercise, quickly relieve tiredness. Highly recommended!!

Located in Nagano Prefecture, Japan, Karuizawa Grand Hotel is a luxurious resort hotel with natural beauty. Surrounded by magnificent mountains and fresh air, the hotel offers comfortable accommodation and diverse leisure facilities. Guests can enjoy high-quality dining services, hot spring baths and various outdoor activities such as skiing and hiking. Known for its elegant design and friendly service, Karuizawa Grand Hotel is an ideal choice for those seeking to relax and enjoy nature. Whether it's a family trip or a romantic getaway, this place can cater to all needs.