Latest Reviews for Nagano Prefecture Hotels

Holiday Inn Resort Shinano-Omachi Kuroyon
4.3/584 Reviews
We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for >15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.
Hotel Indigo Karuizawa
4.7/5512 Reviews
Felt cheated. Was told booking includes breakfast when checked-in, but during check-out then they mentioned only 2 adults were free and I have to pay for 2 children (above 6). Also, recommended to upgrade room for bigger size. However in the bigger room, the shower and toilet area is split to the front and back of the room. Suspect that end up the usable space is not much bigger.
Matsumoto Wellton Hotel
3.7/560 Reviews
Although it is a little far from JR station and about 10 minutes walk, the quiet alley is very quiet. There is #soupの Huayi Tang Ruixiang Matsumoto Hall nearby. The hotel provides uninformed food and 3 bicycles to borrow, which is in line with my needs. In the morning, the sun and the sun, I rode a bicycle to Matsumoto City and Matsumoto Museum and Art Museum, which was very beautiful.
Hakuba Mominoki Hotel
4.3/527 Reviews
What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
Mercure Nagano Matsushiro Resort & Spa
4.3/5112 Reviews
Hotel is nice and clean with great amenities. Onsen is well renovated and have full facilities including sauna and outdoor pool. Parking is big and plently of lots. Bus to Tokyo stops here as well. Only issue is the location, seems like middle of nowhere. A bit of distance from Nagano station.
Sotetsu Fresa Inn Nagano-Zenkojiguchi
4.6/569 Reviews
Sotetsu fresco inn Nagano is located just 5 mins walk from Nagano high speed train station. It is easy to visit tourist places like zenkoji temple (walkable distance) and snow monkey park (take tour bus behind train station). There is a sheltered overhead bridge to the hotel. The hotel is also located near many eating places (local and international ones like Starbucks and KFC) and malls (many of them selling local produce). It’s not hard to find places to eat and shop for all meals. The service in the hotel is good too. Staff will greet you the moment you enter the lobby and are quick in responding to your request. The toiletries are placed in the lobby and not in the room. Hence you need to take what you need before going into your room. The room is small and the bed and pillows are soft (does sink in a bit). The window is frosted so you cannot see the outside. You will probably get a decent rest if you are staying just 1 or 2 nights. But for more nights, perhaps the room is a bit too claustrophobic as there is no room to place to place the luggage and any other accessories you may bring along. There are also only a few local channels on TV. It was cold during winter at about 3 degrees. Thankfully the room and shower heater is effective and comfortable. Check-in and out is fast as I just need to insert my room card into the machine. Overall it’s a great experience and you are definitely getting more than the price you paid for.
Madarao Kogen Hotel
4/520 Reviews
Love this hotel. The key ingredient: the staff, so very friendly and polite. Especially Uda at the front desk, she was always cheerful, attentive, and went out of her way many times to see to our needs. She is the perfect representative of everything friendly and positive about this resort experience. This was our first ski trip to Japan and the amenities are such a pleasant surprise. The hotel has its own ski rental, lift tickets sold right outside the door, 2 different restaurants, and its own onsen. Which was a new and lovely experience for me. The hotel is a bit older, and the bathroom is small for western standards, but the bidet more than made up for that ( love it ) and the onsen took care of the daily bathing ritual ( for me ). Heater worked well as well as the wi-fi throughout the hotel. The restaurants were a nice convenience, we paid extra for breakfast and dinner vouchers, and it was fun wearing our provided yukatas ( robes ) all day in the hotel ( not required ). The ski runs are well marked, and the ski lodges had delicious Japanese fare that blew our minds. And the Madapow! ( Madarao powder ) generously snowed down on us. Overall, would highly recommend Madarao Kogen Hotel. Again, arigato gozaimasu to Uda and the entire hotel staff that made our 3 day stay so very lovely and relaxing. Would definitely stay here again in the future. Fred Ermac, Jan 2025
Hotel Sunplaza Tsugaike
3.4/514 Reviews
It is very close to the Muchi Ski Resort. There is a public bath and convenient dining nearby. The hotel provides paid breakfast and dinner. As for the facilities, they are very average. Don't have too high expectations. The advantage is that it is convenient for skiing. We did not go to other ski resorts after checking in.
Villa Ichinose
3.4/58 Reviews
I am from Hong Kong, but I did not stay in this hotel. Originally I booked Villa Ichinose, but 3 days before departure I received an email from Villa Ichinose saying that due to a problem with the room's machinery, they would arrange to move me to another hotel called Mount Shiga. I stayed in a tatami room in that hotel and there were no chairs. After skiing all day, I had to sit on a mattress on the ground to rest. I need an extra pillow to make my lower back more comfortable. When I opened the door where the pillows and quilts were placed and took out a pillow, I was stunned. The pillow was dirty, full of saliva stains, yellow and moldy. I believe it hadn't been cleaned for at least a month to be so dirty and noticeable. Such sanitary conditions make me very uneasy. I took pictures of the pillow and room key to prove it. My main point is that the person in charge of Villa Ichinose should not have transferred me to a very old and unhygienic hotel. I can't comment on other aspects because I didn't stay there. But the location is very good, right next to the Ichinose bus stop, and the hotel environment is nice (because I was going to this hotel to pick up my snowboard bag, so I went in to take a look).
Hotel Buena Vista
4.7/585 Reviews
The service at this hotel is excellent. From the concierge to front desk. Location is near Matsumoto station. I was directed to a multi storey hotel parking at the back of the hotel. It cost 1100 yen per day (multiple entry per day). Just exchange your parking ticket with the reception . They settle the parking fees when you check out. The hotel is rather old. Looks like you entered the 1980s zone. Rooms are renovated to some extend but I could see the wear and tear. Housekeeping a bit sloppy as the window bay area was dusty when we checked in and there was a musky smell esp the bathroom.

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Property Information for Tourists

Total Properties501
Number of Reviews11,506
Average Price (Weekdays)PHP 15,213
Average Price (Weekends)PHP 16,892