Very poor for parking, the steps of the area going for the car park are unsafe for women and children, as there are homeless men sleeping and youngsters smoking ***** in the area, car parking fees are very expensive at £10.90 for one day so I was there for six days, where Premier inn is only £6 90 for one day, on my arrival at the reception even though I was born in Torquay and lived there for 17 years but now living in Thailand I was asked for my passport and I can assure you I was not happy with,
The service was very good very polite staff we used the swimming , sauna and loved it very easy just sign in and enjoy for as long as you like. The food was superb. Will definitely be going there again and I will be spreading the word .
A time share complex selling rooms available on an ad hoc basis. Apartment had a good kitchen, dining are, lounge, separate bedroom and bathroom. Leisure facilities excellent. Location in the middle of very scenic countryside lovely but a drive to nearest town. Room needed a refreshing coat of paint but did not impinge on our stay. Restaurant, bar and small farm shop on site at acceptable cost. Staff very helpful, efficient and friendly.
Location and view are fantastic, facilities are good, there's no denying it's an old hotel and that comes with some quirks and even a few areas that are a bit rough round the edges but it's not advertised as the 5 star hotel it once was. So as a 4 star I'd recommend it to anyone, the staff and cleanliness of room couldn't be faulted!! My only real gripe / area that needs some more immediate attention is please get an EV charger or two!
Had an issue where I booked three rooms but the hotel could only find the one room booked. Showed the staff my booking details from Trip and they could see I had three. After about 20 minutes they gave me the two additional rooms and they said they would investigate. Really pleased that they were able to sort this out very quickly. Breakfast was really good. Only two minutes walk to the sea front. We had access to the the site 25 hour gym and their spa. My mum was the only one who went and she enjoyed it. Would definitely go back again.
The hotel is in a very picturesque location, overlooking a lake. The bedrooms are large, with comfortable beds and prices for a stay are very reasonable. Having said that, the completely uncalled for surly, unfriendly and distinctly unhelpful of one member of staff at reception when we returned to the hotel after going to the Newton Abbot races soured the overnight stay for our group of 7. Firstly, after serving drinks to two members of our group, who arrived at the hotel ahead of the rest of us, he didn't allow them to take the drinks outside to a veranda area so they could have a smoke and could provide no good reason for refusing the polite request. Secondly, when the rest of us arrived at the hotel at around 11.30pm the bar was shut and he refused to serve us any drinks, even though we asked politely, merely wanting one more drink before going to bed. He was also curt, rude and distinctly unhelpful when we asked him to point us in the direction of our rooms, giving one word answers and seeming to regard us all as a hindrance to him. All in all, this experience made us regret our choice of hotel and we are disinclined to return to the hotel in future.
A further gripe was that the breakfast service was poor and slow, with cooked breakfasts taking 25 minutes to arrive and many key items missing and not replenished unless guests specifically asked, including cups, tea bags, sugar and orange juice,
Loved our stay. Staff couldn’t have been friendlier- nothing was a bother.
Beautiful room with balcony. Peaceful. Great food.
Loved the free shuttle bus to the town centre - very handy.
Wish we’d been staying longer.
Such a nice hotel so up to date. staff are so friendly and helpful. There's a lovely bar kitchen.lounge. the rooms are so nice beds comfy TV has everything definitely my new favourite hotel be going back
Great
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GGuest UserA time share complex selling rooms available on an ad hoc basis. Apartment had a good kitchen, dining are, lounge, separate bedroom and bathroom. Leisure facilities excellent. Location in the middle of very scenic countryside lovely but a drive to nearest town. Room needed a refreshing coat of paint but did not impinge on our stay. Restaurant, bar and small farm shop on site at acceptable cost. Staff very helpful, efficient and friendly.
GGuest UserThe hotel is in a very picturesque location, overlooking a lake. The bedrooms are large, with comfortable beds and prices for a stay are very reasonable. Having said that, the completely uncalled for surly, unfriendly and distinctly unhelpful of one member of staff at reception when we returned to the hotel after going to the Newton Abbot races soured the overnight stay for our group of 7. Firstly, after serving drinks to two members of our group, who arrived at the hotel ahead of the rest of us, he didn't allow them to take the drinks outside to a veranda area so they could have a smoke and could provide no good reason for refusing the polite request. Secondly, when the rest of us arrived at the hotel at around 11.30pm the bar was shut and he refused to serve us any drinks, even though we asked politely, merely wanting one more drink before going to bed. He was also curt, rude and distinctly unhelpful when we asked him to point us in the direction of our rooms, giving one word answers and seeming to regard us all as a hindrance to him. All in all, this experience made us regret our choice of hotel and we are disinclined to return to the hotel in future.
A further gripe was that the breakfast service was poor and slow, with cooked breakfasts taking 25 minutes to arrive and many key items missing and not replenished unless guests specifically asked, including cups, tea bags, sugar and orange juice,
Ccomputer fmsecNEWSuperb building in a perfect location for us.
We were in a room with a wonderful sea view to wake up to every morning. Breakfast was a very high quality and gave us a great start to the day. Overall the hotel is very clean and every facility will used appears to be maintained to a good standard.
Our room was very spacious compared to many other hotels rooms I have stayed in. The bathroom was definitely larger than average and included a good size shower, with plenty of hot water at a good pressure. Even when the other taps were used, the shower seemed to carry on totally unaffected.
A couple of small details that would have improved our stay. A working lift, during our visit it was out of order. But this didn't spoil our stay. The other detail would be a small stool ( or similar) in the bathroom.
All staff came across as friendly, approachable and helpful, they all seemed keen to ensure that we enjoyed our stay at The Osborne.
We took a walk around some of the grounds which all appeared to be very well maintained. We also walked out of the grounds and across the bay at Meadfoot, its a great location to stroll and enjoy the fresh sea air.
Would we stay here again?
Definitely, we have already discussed our next visit.
DDAVID JOHNVery poor for parking, the steps of the area going for the car park are unsafe for women and children, as there are homeless men sleeping and youngsters smoking ***** in the area, car parking fees are very expensive at £10.90 for one day so I was there for six days, where Premier inn is only £6 90 for one day, on my arrival at the reception even though I was born in Torquay and lived there for 17 years but now living in Thailand I was asked for my passport and I can assure you I was not happy with,
GGuest UserOverall a great stay, receptionists were welcoming, although a little bit more effort could have gone into directing me to the room as the grounds are so big I got a little lost. On entering the building where my room was located the carpet definitely needs to be upgraded, my room was nice and clean. It had a sink, and an ironing board and iron which I was very impressed with, it also had two wardrobes one with a kettle on top and one with hangers inside. The grounds are lovely, the garden is spectacular, it would be a perfect setting for a wedding. The staff in White Hart are lovely and the customer service provided by them was great. (Two males) thank you. On the Friday they had a live band (male / female) singing the old classics for VE Day that was great. The food was also nice. I would defo stay here again.
GGuest UserThe Palace Hotel was a delight to stay at. The rooms were warm, comfortable and clean. The staff were lovely and we were surprised to have evening entertainment. We went on a budget and were delighted with the hotel.
Only thing to add was the bathroom was a bit dated and could do with a new set, I understand having orgional features is nice, however, I think new would be better.
Also we were told breakfast would be £9.00 each on arrival, but when we went to pay it what a whopping £27.00 for a full English (1 of each item) amd some avocado and boiled egg on toast... of course we could have the continental... but it did make us cough a bit!! The service was great though.
Overall great stay would recommend and return.
GGuest UserGreat location, just a few minutes from the train station. Despite looking like an old building, the rooms were comfortable with good views from the window. It's basically in the town centre so you can walk to the nearby attractions. One negative was that they wanted to charge us for a late check-out.
IIan OsborneRelaxed stay in central location to the north of Plymouth city centre. Hotel is modern, rooms a good size, serviced daily - a rarity nowadays. Restaurant is uninspiring and, frankly, does not cope with expected customer visits in spite of pre-payment. An improvement over last November, but needs some better organisation. The beers at the bar are a poor selection and unpleasant.
SSan NaikAs usual with my frequent visit to this area I find Woodbury Park hotel has been my preferred place to stay. Staff are lovely kind and helpful. It’s a beautiful hotel satin a very picturesque location surrounded by pleasant scenery. Hotels and rooms are very clean and well attended to. Restaurant services are clean and impeccable. Credit goes to the chefs and the team who managed the service. I have had a pleasant breakfast service during my stay at Woodbury. I hope the staff and the team at Woodbury keep up the good work and encourage us to use them during my future trips to the area.
PPatelHiteshHad an issue where I booked three rooms but the hotel could only find the one room booked. Showed the staff my booking details from Trip and they could see I had three. After about 20 minutes they gave me the two additional rooms and they said they would investigate. Really pleased that they were able to sort this out very quickly. Breakfast was really good. Only two minutes walk to the sea front. We had access to the the site 25 hour gym and their spa. My mum was the only one who went and she enjoyed it. Would definitely go back again.
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