We had a lovely stay at the hotel! The pool and the gym are both great, the breakfast had a vast selection and was delicious but the best part of this hotel was the excellence service of all staff. Not a single staff member was not exceptional. It is worthy to point out that it may not be optimal to stay here with a baby (which we did) as the hotel has many lights, loud-ish music and smells of strong perfume - things that do not bother the average person but makes it a bit stressful with a baby. Nevertheless, definitely a recommendation! It is also a 20 mins walk away from the city Center, that’s something one should be aware of as well.
The Esplanade Hotel scores big on location — it's perfectly situated and hard to beat for exploring the area on foot. The beds were genuinely comfortable and made for a restful night's sleep.
That said, the rest of the interior is showing its age. The furniture and furnishings are visibly worn and could use replacing. It doesn't ruin the stay, but it is noticeable and brings the overall experience down a notch.
Overall a solid choice if location and sleep quality are your priorities — just be aware that the room itself has seen better days.
Two double beds in the room. What I liked most was that instead of bottled water, there were purified water dispensers on the second and fourth floors, along with free ice. Very eco-friendly! The front desk staff were also very welcoming. They even printed out coloring books with Zagreb-related facts for my two kids and gave them crayons. A very pleasant stay.
Very nice hotel with great amenities; a welcome drink, pool, gym, and a spa (extra cost). There was also a rooftop space/bar (didn’t go to see) - the reception staff were very pushy to get people to attend giving a 10% discount for consumption.
The room was very nice and clean, a smart TV welcome with the guest name, free water, coffee and tea. There was also a smart panel to control the lights and air conditioning, it did get warm in the room and the temperature didn’t seem to correlate to the ac thermostat. The bed was comfortable however it was a hard mattress, may find it a little difficult to find comfort if used to a softer mattress.
The hotel is an art lovers paradise, there were artworks throughout the public spaces and room by the artist Boris Bućan - the hotel offered a guided tour to view all throughout the hotel. Great location and close to many tourist attractions, restaurants and supermarkets.
The hotel itself is nice, but the room was very dirty. And I’m not talking about minor surface dirt - it was clear that proper cleaning had not been done for a long time. There were layers of dust, a dirty carpet, stained doors, etc.
We also booked parking, but no one explained where exactly we should go or how to enter. When we called the hotel from the parking area, no one opened the gate. We had to go to the hotel in person and ask again.
These are things hotel staff should explain proactively and clearly, rather than guests having to chase this information themselves. Overall, the hotel itself is not bad, but the dirt and the passivity of the staff completely spoil the experience.
The hotel is a 4 star. A clean hotel, very friendly, pleasant staff… it is a place that I would recommend whenever you want to go through… since the center of Zagreb itself is quite far away.
Very spacious room. That's right... BEWARE! On TRIP it said FREE PARKING… and we had to pay €7 per day… nothing free…
I would recommend it if I would return while passing through Zagreb… breakfast, for example, is included and is very varied and delicious!!!
The location is excellent, go out and turn left 500 meters to the central square.
The service is excellent, and the lobby bar is great.
The disadvantage is that the room is small.
A century-old historical building, originally a bank, was changed to a hotel last year. The rooms have minimal decoration.
The young lady receptionist was quite rude in a way she was trying to say that the luggage room has limited space. She kept saying that repeatedly with hard tonal voice. I think she should be trained how to give a sincere service to all guests, without race discrimination. Otherwise, the rest of staff team are nice and helpful. Room is nice, clean, and modern. There’s a supermarket (Lidle) nearby.
Very close to the airport, ten euros is enough, no need to make an appointment in advance, Uber can call the car at any time. It is a bit far from the city. Breakfast is OK, there are grilled sausage food that Chinese people can eat.
Very Good
111 reviews
8.8/10
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9.1/10
Great
A wonderful hotel. 5 star experience, from the room, the staff, the spa and the culinary delights. Thoroughly enjoyed the stay.
Great modern hotel with a awesome rooftop bar, nice facilities and amazing room - we had the spacebath room and it was amazing - very futuristic, well equipped and the bath next to the window was fantastic. Great service at front desk and the bars, very clean and we’d recommend it, definitely would stay there again in we visit again Zagreb some day.
Luxurious stay and what a hotel ! Worth a visit if one is not staying ! Location is excellent as just steps away from the buzzing streets and main centre to the station ! Rooms are comfortable . Breakfast packed with nth choices and delicious being quality led ! The warmth at the reception and also lovely staff at all points Excellent days spent and will remember !
Located about 15-20 minutes walk from the central bus station or about 5 minutes via taxi. A mix of tram and walking would take you 15-20 minutes. Surrounded by a pizza takeaway, coffee shop, bakery and mini mart. About 20 minutes walk to the main town centre or take the tram just outside the hotel. You can take a taxi which is generally outside. The surrounding area is safe but looks a bit run down because of graffiti. The hotel reception is immaculate. Customer service is really good and you can leave your bag if you check in early (3pm check in). The first floor has a pool (free), limited gym (free) and spa (paid). Restaurant and bar at the ground floor. The room is immaculate but looks a bit dated. King size bed is very comfortable and a bonus. Blankets are comfortable and weighted. Air conditioning is strong but a bit loud. Kettle, free coffee/tea, complimentary waters, iron/ironing board, hair dryer, robes/slippers, and towels available. Shower is strong with two different heads. The shower sprays everywhere on the outside floor due to a poor glass shower curtain. Noise? Rather quiet but can hear noisy people shouting in the corridor. TV is old and dated. Plugs on both sides of the bed (European style). Overall, a decent hotel for the price.
This wonderful hotel is right in the center of old Zagreb. Everything is within walking distance.....restaurants abound, flower market and food markets, shops, the trolley for transportation is close by, and many museums, churches, government buildings, parks and Historic sites. The Hotel Dubrovnik is clean, light rooms, comfy beds, and a sumptuous breakfast! We thoroughly enjoyed our stay.
First things I like to express my appreciation to Toni at front desk who's very friendly welcoming my first day check in and helping me when I have problem with rental car. He really put his effort making so many calls when the rental car didn't response well, but finally all problem solved. And he sent his regard throe his friend at front desk on my second check in after 7 days traveling to Split and Dubrovnik, his name also Tony and he also very friendly. Thanks to both of you Toni & Tony ( I hope I didn't wrong spelling your name ) It's highly recommend for all type of traveler, the room is very quite, I can't hear anything from next room or outside, sleep like a baby. I love the spacious shower room and all luxury amenities. If not mistaken I think this is a brand new hotel. Since i drive a car, for me location is not important, 8 minutes drive to the old town, not too far. I like the neighborhood is so quite. Breakfast has many menus and tasty too. Overall is perfect , one thing I don't like is the dimming lights. If they have a brighter light, I will be so happy. The W By LJ is my youtube channel if you like to see my review video
The hotel features a clean, tranquil pool, a well-equipped fitness center, and a delectable breakfast. The room was very spacious, and the bed was comfortable.
spotlessly clean room and quite large. The hotel is close to the city's attractions and we went walking because our motto is ”walking a city you feel its rhythm”. The staff are excellent professionals! The hotel really relaxed us as it was a stop on our trip. The only ”complaint” was the towels in the bathroom which were not soft and fluffy to please you in the bath. It doesn't matter!! it's their design that way!!!!!
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