Overall, it was a good experience. The reception staff was a bit rude. Room service was not satisfactory. It was overpriced. The AC was not working, and there was no ventilation.
There’s a receptionist who was very nice, she helped us with our luggage before we checked in and even after we checked out. She’s very friendly and also professional! About the room, it’s good overall with the price. Everything was totally fine to stay there for a short trip!
I stayed here for one night for a brief business trip to Cardiff. Its location is amazing right next to the main train station.  this made it very very convenient to travel in from London and check in within minutes.
The room was comfortable and the shower and bathroom were great. The breakfast was also quite impressive considering the hotel isn’t very expensive.
The Parkgate Suite I stayed in was very large and comfortable. All the amenities were Elemis. It was very clean and bright. The location is excellent, just across the street from the shops. There are many restaurants and shops just across the street.
I stayed at the Hilton Hotel this weekend and had a good experience. The hotel was very clean, the location was excellent—everything you need is nearby—and the staff were very friendly and lovely. I highly recommend it!☺️👍
A very good stay experience, the room is large enough, the view is pleasant, the location is excellent, about 15-20 minutes walk from Cardiff University, the breakfast is very rich, the hotel equipment and decoration are pretty good, the president is very satisfied, the price is high, next time Will choose again.
The hotel is located in the city centre, with a supermarket and Chain fast food restaurants nearby, including 24 hours McDonald’s. The hotel design follows an industrial style, the rooms are spacious, and the bed is extremely comfortable. The restroom locate on the sixth floor has a very quiet and elegant atmosphere. The breakfast provided by the restaurant is delicious. The only downside is that the elevator was out of order during my stay.
2nd time staying there. In an Executive Suite. Amazing! Hotel lobby and staff fantastic! Room well equipped, clean and very comfy bed. Executive lounge 10/10 .
Would defently stay there for a 3rd time!
The only reasons I gave 4/5 stars for service was the self service hot beverage station and making your own toast. Order their specials better, however, this time my poached eggs were not soft. Excellent wine and excellent bar lunch which they allowed us to eat in the restaurant which was a bonus. I love this location. Walks through the wetlands and to Penarth and easy links to Barry Island. Spa brilliant and the quiet area next to the gym brilliant for reading
Stayed one night. Not sure if because of renovation, the reception area wasn't very welcoming, pretty much self check-in set up but staffed too. Busy hotel, popular pool, gym, need to wait your turn for sauna & steam room but Impressed with facilities. Room service food was basic. The room definitely need updating and shower pressure not great. Overall fine though, would stay again.
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GGuest UserThe only reasons I gave 4/5 stars for service was the self service hot beverage station and making your own toast. Order their specials better, however, this time my poached eggs were not soft. Excellent wine and excellent bar lunch which they allowed us to eat in the restaurant which was a bonus. I love this location. Walks through the wetlands and to Penarth and easy links to Barry Island. Spa brilliant and the quiet area next to the gym brilliant for reading
GGuest UserMy family and I enjoy facilities in Hotel, especially indoor swimming pool with sauna 👍, restaurant is really nice environment and good food.
The band of shower gel, shampoo and hand washing is very nice, the smell is good 💖
But unfortunately, our room air conditioner out of control, we only use fans in our hotel room 🤯 I can’t expect in our trip😅
Although our bathroom has a tub, it hasn’t stopper. I want to reception ask for it , staff told me arrange a maintenance visit next day, no show.
I think it just sometime happens, the hotel is nice and location is good too.
AAnwaaarI stayed at the Hilton Hotel this weekend and had a good experience. The hotel was very clean, the location was excellent—everything you need is nearby—and the staff were very friendly and lovely. I highly recommend it!☺️👍
AAnonymous UserThere’s a receptionist who was very nice, she helped us with our luggage before we checked in and even after we checked out. She’s very friendly and also professional! About the room, it’s good overall with the price. Everything was totally fine to stay there for a short trip!
GGlossimarThe hotel is located in the city centre, with a supermarket and Chain fast food restaurants nearby, including 24 hours McDonald’s. The hotel design follows an industrial style, the rooms are spacious, and the bed is extremely comfortable. The restroom locate on the sixth floor has a very quiet and elegant atmosphere. The breakfast provided by the restaurant is delicious. The only downside is that the elevator was out of order during my stay.
OOwainEvansI stayed here for one night for a brief business trip to Cardiff. Its location is amazing right next to the main train station.  this made it very very convenient to travel in from London and check in within minutes.
The room was comfortable and the shower and bathroom were great. The breakfast was also quite impressive considering the hotel isn’t very expensive.
GGuest UserThe hotel is a bit far from the city centre, about 15 min walk . The facilities in the hotel are good. I like the kitchen in the room and I can make my meals during the holidays. It's really amazing.The staff members are really friendly and responsive.The breakfast was really good too. Highly recommended to people who are going to Cardiff.
BBethSaidSmileStayed one night. Not sure if because of renovation, the reception area wasn't very welcoming, pretty much self check-in set up but staffed too. Busy hotel, popular pool, gym, need to wait your turn for sauna & steam room but Impressed with facilities. Room service food was basic. The room definitely need updating and shower pressure not great. Overall fine though, would stay again.
GGuest User2nd time staying there. In an Executive Suite. Amazing! Hotel lobby and staff fantastic! Room well equipped, clean and very comfy bed. Executive lounge 10/10 .
Would defently stay there for a 3rd time!
WWah33dOverall, it was a good experience. The reception staff was a bit rude. Room service was not satisfactory. It was overpriced. The AC was not working, and there was no ventilation.
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