Nice room with amazing kitchenette built in a wardrobe only thing could leave more milk in the room as long way to reception def stay again this is second time of staying the lady on reception was very nice
The hotel floor is not high, the room is still big, we are on the 3rd floor, but the room has a musty smell because the window is sealed. The front desk was very polite, saw children, and gave lollipop chocolate. Close to Heathrow, I met a lot of air stewardesses. Seeing the familiarity of the front desk, it was fixed. But it is not convenient to eat around. The hotel's own restaurant is very good. The front desk took the initiative to give the card and can get a 30% discount. If you go back to the city to catch a plane, it is recommended
The hotel give us more facilities ( Gym, swimming pool ) for our enjoy. My children & friend have very love the swimming pool , it is very cleanliness, the room is big and comfortable.
The customer service staff at front desk are very wiling to help customers. The thing that are a bit worse is that the swimming pool does not provide free towels for guests using and the coridor is a bit creepy. Hope will be imporve this request in the future and thank you.
Very nice hotel, they have games like ping pong and darts in the reception area to play for free and a nice bar. Rooms are very spacious! When we checked in they stated 24 hour bar and reception desk but when I went down at around 3am I didn’t see a worker. But I would come back here again!
Except for the old-fashioned facilities in the room, everything else is good. The shower gel, shampoo, conditioner and body lotion provided by the hotel are all very good. The wine from the hotel winery is also delicious.
The breakfast is the same every day, I vomited after eating, and the sheets and bed were dusty. When my friend picked me up to go to the hotel in the UK, when I checked the hotel's hygiene, I saw hair and dust on the bed. I wanted to complain at the first time, but my friend said Forget it, it doesn't make sense. The second day and the third day are still the same, I'm about to go crazy, after I reported to Trip.com customer service, the hotel staff came up and brought me a towel and it's all over 😰
Our family have a wonderful time there, it was a super lovely hotel for relaxing holiday, vintage style and beautiful every where, staff was very nice, food was great as well, we will defiantly go again
Have stayed here before, convenient for LHR which is only 15 minutes away, room although very comfortable was a little dated in the bathroom, whoever put the sealant around the bath/shower did not do a great job as it was a bit tacky, this is not a criticism more an observation.
One annoying factor which seems to be creeping in amongst hotels is the additional charge for parking, the room rate was very reasonable hence why I selected it, however I admit I missed the info on parking charges which added another £10 overall to the cost. it's a bit like airports charging you to drop off their customers.
Return visit so knew what to expect :) super friendly staff, helpful and polite. Hotel was very busy as a wedding was taking place. However this did not impact our stay. Good variety of breakfast items inc dairy free products :)
So a group of us stayed here on Saturday, whilst upon arrival the hotel and grounds looked stunning, we were greated on reception and told one of our rooms were ready. This was fine as we were early, it was a 5 minute walk to the toilet, and the guys ended up getting lost, the rooms are a 10/15 minute walk away from the main check in; and it’s like walking through a hospital corridor to get to them. The rooms are very basic still with draw string lights, the water station was around a 3/4 minute walk from our room and no bottled water was in the room. At 3.30am we were awoken by a member of staff knocking and posting a note through our door to say there was going to be a power outage from 9am onwards, we were not able to shower as the room was pitch black and no water was coming out the shower.
On a lighter note the breakfast was lovely!
Very Good
58 reviews
8.8/10
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8.4/10
Very Good
OOllieSmithFirst receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception.
The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle).
Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though.
Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee.
Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it.
There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).
GGuest UserStayed for a night at this hotel for a short getaway to Windsor Castle with 2 friends. The location wasn't in the centre but not difficult to get to, we actually walked maybe 30 minutes to get to the hotel and another 30 minutes to the Castle, which was a really pretty area. The room itself was REALLY nice, big comfortable beds, nice TV (although we forgot the firestick and don't think it was smart TV), tea/coffee and kettle provided, bathroom was clean although kinda hard to work the hot water. Overall, we really liked the hotel minus the fact that our next door neighbour's kids were making a lot of noise and it was really hard to sleep, maybe because our rooms had a connecting door (that was locked) but we could hear the parents talking around midnight and the kids woke up screaming at 5am!! so was unable to get a good nights rest. I think if we had a different room without the connecting doors, it would have been fine. The staff was lovely though when we told her the next day, she said they would have changed the room for us but there was no use changing rooms at 5am when we were checking out at 10am. Also, I forgot my toothbrush and they gave me a cute little dental kit with toothbrush and toothpaste! I recommend staying here but do ask about if your room has connecting doors as you may want to avoid that.
PPRAWIN21Thanks Jakub and Aliston for great check in experience! The hotel was very clean and well maintained! Easy drive, Quiet and comfortable! Highly recommended !
GGuest UserHave stayed here before, convenient for LHR which is only 15 minutes away, room although very comfortable was a little dated in the bathroom, whoever put the sealant around the bath/shower did not do a great job as it was a bit tacky, this is not a criticism more an observation.
One annoying factor which seems to be creeping in amongst hotels is the additional charge for parking, the room rate was very reasonable hence why I selected it, however I admit I missed the info on parking charges which added another £10 overall to the cost. it's a bit like airports charging you to drop off their customers.
GGuest UserReturn visit so knew what to expect :) super friendly staff, helpful and polite. Hotel was very busy as a wedding was taking place. However this did not impact our stay. Good variety of breakfast items inc dairy free products :)
GGuest User**3-Star Review for voco Hotel**
I recently stayed at a voco hotel and had a mixed experience. The hotel has a modern and vibrant atmosphere that I really enjoyed upon arrival. The décor is stylish, and the overall ambiance is inviting. The staff were friendly and helpful, ensuring a warm welcome during check-in.
However, there were a few areas that could use improvement. While the room was clean and well-appointed, I found it to be smaller than I expected, which made it a bit cramped for two guests. Additionally, I encountered some minor issues with the amenities; for instance, the Wi-Fi was somewhat unreliable at times, which was frustrating during my stay.
The hotel's location was decent, with several restaurants and attractions within walking distance, but it wasn't as central as I had hoped. Overall, voco has a great concept with its focus on sustainability and unique twists, but a few tweaks could enhance the overall experience. I would consider staying again, but with slightly lower expectations.
KKuri ChanABC Hotel maintained cleanliness standards, but the room size was smaller than expected. The beautiful décor compensated for the limitations. While the location was a little far from major attractions, it was not difficult to find. Suitable for those valuing cleanliness and aesthetics, but consider alternatives for more spacious accommodations and a central location.
GGuest UserSo a group of us stayed here on Saturday, whilst upon arrival the hotel and grounds looked stunning, we were greated on reception and told one of our rooms were ready. This was fine as we were early, it was a 5 minute walk to the toilet, and the guys ended up getting lost, the rooms are a 10/15 minute walk away from the main check in; and it’s like walking through a hospital corridor to get to them. The rooms are very basic still with draw string lights, the water station was around a 3/4 minute walk from our room and no bottled water was in the room. At 3.30am we were awoken by a member of staff knocking and posting a note through our door to say there was going to be a power outage from 9am onwards, we were not able to shower as the room was pitch black and no water was coming out the shower.
On a lighter note the breakfast was lovely!
PPing ShingThe hotel give us more facilities ( Gym, swimming pool ) for our enjoy. My children & friend have very love the swimming pool , it is very cleanliness, the room is big and comfortable.
The customer service staff at front desk are very wiling to help customers. The thing that are a bit worse is that the swimming pool does not provide free towels for guests using and the coridor is a bit creepy. Hope will be imporve this request in the future and thank you.
GGuest UserVery nice hotel, they have games like ping pong and darts in the reception area to play for free and a nice bar. Rooms are very spacious! When we checked in they stated 24 hour bar and reception desk but when I went down at around 3am I didn’t see a worker. But I would come back here again!
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