Excellent Family Stay in Ibiza with Minor Areas for Improvement
Our family recently enjoyed a wonderful 4-night stay at this 5-star hotel in Ibiza as part of a week-long holiday. Overall, we were extremely pleased with our experience and would highly recommend this hotel to other families visiting the island.
What We Loved:
Convenient Location: The hotel's proximity to the airport was a significant plus, making our arrival and departure smooth and hassle-free, especially when traveling with family.
Impeccable Cleanliness: We were consistently impressed with the high standards of cleanliness throughout the hotel, from our room to the common areas. This attention to detail truly enhanced our stay.
High-Quality Food: The quality of the ingredients used in the hotel's restaurants was evident in every meal. We thoroughly enjoyed the delicious and fresh food on offer.
Exceptional Staff Service: The staff members we encountered were all incredibly friendly, helpful, and professional. Their dedication to providing excellent service made us feel very welcome and well taken care of.
Areas for Improvement:
Restaurant Staffing: During peak meal times, we noticed that the main restaurants seemed understaffed, which unfortunately led to queues. Addressing this issue would significantly improve the dining experience for all guests.
Limited Daytime Activities: While this may have been due to our visit being in the off-season, we felt that there could have been more activities offered during the day to keep guests entertained.
Spa Inclusivity: We were a little disappointed that access to the spa was not included in the main room price, nor was there an option to add it as part of our package. Offering this as an inclusion or an add-on option would be a great enhancement.
Negative Aspects to Report:
We genuinely did not encounter any negative aspects during our stay.
Overall:
Despite the minor areas for improvement mentioned above, our family was extremely satisfied with our stay at this hotel. We believe that if these points are addressed, future guests will undoubtedly have an even more exceptional experience. We would certainly consider staying here again on our next visit to Ibiza.
It has a great place for reaching anywhere including the airport. My room was really clean and well organized, plus staff was very kind. One of staff explained all of things and she let me know that walking street at night is safe and where are great places for going to bar and restaurants
I’m so glad that I booked to stay at this hotel at the end of November.
I was made to feel welcome from the moment I entered until I sadly came to the end of my visit.
The staff in all departments were first class and a pleasure to encounter.
My room was ideal in every way and the location of the hotel was very convenient for local facilities and also the centre of Palma.
The restaurant provided an excellent menu and I chose to eat there for my breakfasts and several evening meals.
I would not hesitate to stay here again and I sincerely hope that the opportunity arises before too long.
Thank you to all the staff that made my stay so comfortable and memorable.
There is a different food theme every night, and the dinner is delicious every night! The breakfast is also rich. The hotel has bicycles for rent, which is very convenient to ride to the beach. There are five swimming pools in total, two upstairs, two in the yard, and one underground. But the island is so fun, so don't just soak in the hotel!
I had an amazing stay at the hotel, and a big part of that was thanks to Marian, one of the staff members. She was incredibly warm and welcoming from the moment we arrived. Not only did she take the time to give us a detailed introduction to all the hotel facilities—from the gym and pool to the restaurant and breakfast area—but she also shared great tips about the hotel's location, pointing out nearby attractions and convenient transportation options, which really helped us plan our days.
What made the experience even more special was that one of our group members was celebrating their birthday that day. When Marian found out, she went out of her way to make it memorable. Even after her shift ended, she came back to our room with a bottle of champagne and a heartfelt birthday wish. It was such a thoughtful gesture that made us feel truly valued and cared for.
Marian's enthusiasm and dedication are truly commendable. She turned a great stay into an unforgettable one, and we can't thank her enough. If you stay at this hotel, you're lucky to have someone like her on the team!
Could not fault this hotel. It is stunning and the room was gorgeous. The staff were as lovely as they could be and so attentive to anything we needed. The location was perfect for us as it is walking distance between both Destino & Pacha. All round amazing will definitely be coming back :)
The Michelin restaurant in this hotel is really beautiful! The environment is superb, the dishes are delicious, exquisite and delicious! The room is comfortable and the view is very good. The most pleasant surprise is that the hotel prepared a birthday surprise for me, CAVE , chocolate cake and Spanish specialties, so touched! Staff service level is very high, especially breakfast is really pleasant 😊
I really like the room leading directly to a small garden. The weather is very good and the hotel public area is also very beautiful. It seems that there is a door at the end of the large garden that leads directly to the beach. There is a road along the sea for a leisurely walk.
Everything is very nice and modern. The facilities are super comfortable and for Ibiza the tranquility of the area is excellent. I would return without hesitation.
The hotel was merely OK for me. I wouldn't book a longer stay there due to the narrow layout, with the small, overlooked rooms facing each other.
I had a single room, which was very small for its category. There's no counter space in the bathroom, which can be annoying for a longer stay. It was OK for a one-day stay. Due to the design, most rooms overlook other balconies and rooms. If you don't want to feel like you're being watched, you should always close the curtains. The room has a refrigerator, but no closet.
It was annoying that I woke up shortly before 6 a.m.: I had been sleeping with the balcony door open (my room was on the top/fifth floor) when the ventilation systems on the roof started operating very loudly very early in the morning. Only after I closed the door was I able to go back to sleep.
I only ate breakfast. This is served in the rather austere and functional-looking restaurant in the windowless basement. The breakfast is very plentiful and good, meeting the expectations of a 4-star hotel and truly fulfilling the needs of a hotel guest. I noticed that the staff didn't clear guests' plates in between meals and instead engaged in very loud conversations (at least four of them).
But for what I paid for the hotel for one night, it was okay.
Very Good
78 reviews
8.0/10
Price from
PHP 9,114
per night
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8.7/10
Very Good
GGuest UserIt has a great place for reaching anywhere including the airport. My room was really clean and well organized, plus staff was very kind. One of staff explained all of things and she let me know that walking street at night is safe and where are great places for going to bar and restaurants
GGuest UserExcellent Family Stay in Ibiza with Minor Areas for Improvement
Our family recently enjoyed a wonderful 4-night stay at this 5-star hotel in Ibiza as part of a week-long holiday. Overall, we were extremely pleased with our experience and would highly recommend this hotel to other families visiting the island.
What We Loved:
Convenient Location: The hotel's proximity to the airport was a significant plus, making our arrival and departure smooth and hassle-free, especially when traveling with family.
Impeccable Cleanliness: We were consistently impressed with the high standards of cleanliness throughout the hotel, from our room to the common areas. This attention to detail truly enhanced our stay.
High-Quality Food: The quality of the ingredients used in the hotel's restaurants was evident in every meal. We thoroughly enjoyed the delicious and fresh food on offer.
Exceptional Staff Service: The staff members we encountered were all incredibly friendly, helpful, and professional. Their dedication to providing excellent service made us feel very welcome and well taken care of.
Areas for Improvement:
Restaurant Staffing: During peak meal times, we noticed that the main restaurants seemed understaffed, which unfortunately led to queues. Addressing this issue would significantly improve the dining experience for all guests.
Limited Daytime Activities: While this may have been due to our visit being in the off-season, we felt that there could have been more activities offered during the day to keep guests entertained.
Spa Inclusivity: We were a little disappointed that access to the spa was not included in the main room price, nor was there an option to add it as part of our package. Offering this as an inclusion or an add-on option would be a great enhancement.
Negative Aspects to Report:
We genuinely did not encounter any negative aspects during our stay.
Overall:
Despite the minor areas for improvement mentioned above, our family was extremely satisfied with our stay at this hotel. We believe that if these points are addressed, future guests will undoubtedly have an even more exceptional experience. We would certainly consider staying here again on our next visit to Ibiza.
SSmurki0oExceptional Business Stay at PortBlue Pollentia – A Perfect Balance of Productivity and Relaxation
I recently had the pleasure of staying at PortBlue Club Pollentia Resort & Spa in Alcudia for a business trip, and I can confidently say it exceeded all expectations. From start to finish, the experience was seamless, relaxing, and incredibly well-suited to balancing work and well-being.
Facilities & Comfort:
The resort offers a unique blend of tranquility and professional amenities. My room was spacious, spotlessly clean, and equipped with a comfortable desk space and fast, reliable Wi-Fi – essential for any working traveler. The ambiance was quiet and calming, perfect for focused work sessions between meetings or calls.
Meeting & Work Spaces:
Although I didn’t host formal meetings, the resort offers excellent quiet zones and informal seating areas where I could take video calls and work without distraction. The staff was also more than accommodating in helping me find suitable spots to work comfortably.
Dining & Service:
The buffet and à la carte dining options were impressive, offering healthy and diverse choices to keep me energized throughout the day. The staff was attentive, friendly, and always willing to go the extra mile – whether it was arranging early breakfast or helping with printing documents.
Wellness & Location:
After long working hours, the resort’s spa, gym, and pool facilities were an absolute highlight. Being able to unwind with a swim or a sauna session made a huge difference in managing stress during the trip. The location, set between the bay and natural park, added an extra level of peace and beauty.
Overall:
PortBlue Pollentia isn’t just a leisure destination – it’s also an ideal base for business travelers seeking comfort, efficiency, and a touch of luxury. I wouldn’t hesitate to return for either work or leisure and highly recommend it to professionals looking for a productive yet restorative environment in Mallorca.
GGuest UserHotel was in a fantastic location to enjoy surrounding coves, beaches and restaurants. Staff were very polite and helpful with all our requests. The room had great views over the pool and sea and I enjoyed very much being able to swim off the rocks from the hotel. Would stay here again.
AAnonymous UserThe room was nice, there was everything you needed (including a toothbrush, shampoo...), the bed was comfortable and the heating/air conditioning also worked. The shower could be a little cleaner.
The service at reception was friendly and accommodating. Very nice location, close to the water, nice pool area. You can quickly walk into the city. And the airport is not far either.
Jjk_j9They upgraded me to a room facing the sea.
The service was good and the price was quite good.
If you have the opportunity to stay again, this is a hotel I would definitely recommend.
BBeilabeilajiangIt's OK. The address and location are good. There are everything nearby, including supermarkets, restaurants, etc. It's very convenient to go anywhere. It's in the western city center of the island ~ But the auntie didn't take the initiative to clean during the stay, which needs to be improved.
GGuest UserI booked a double room with a sea view for single use for one night in the eight-story hotel without breakfast. I knew the hotel from driving past. It doesn't look very appealing from the outside, but it's surprising when you enter. Everything looks freshly renovated and clean. The staff at reception were very friendly. I had a room on the 7th floor and was very satisfied. The hotel is in the second row, the beach and promenade are just a few minutes' walk away. The hotel, which, like its sister hotels Pamplona and Caballero, also located on Playa de Palma, belongs to the BG group, has a spa and sports area and a small indoor pool. I didn't eat any meals. There are only a relatively few German channels on the TV, the most important of which are ZDF, RTL, Vox, 3 Sat, ZDF Info, RTL 2. Das Erste and 3 programs are missing.
Positive: I forgot my tablet in the room. The chambermaid found it and honestly handed it in at reception. I picked it up a day later. Thank you for your honesty!
AAnonymous UserHotel is very clean, the all inclusive food is about the standard of a 3 star hotel. What we ate was fine, plenty of choice. We did eat out a few evenings out of choice which we planned to do anyway, but overall the food was plentiful, hot and good enough.
The noise from outside the hotel woke us up early each morning. First night, a gardener cutting the trees woke us at 8am. Second night, cars using their horns around 8am, this is by no means a hotel fault! It couldn't be helped. Third night, which sounded like a cleaner using a vacuum as early as 8am?
On the last day at 10.15am prior to checkout the cleaner walked into the room expecting us to be out, we were semi dressed which was slightly embarrassing! Surely cleaner shouldn't be going into the room until after the 11am checkout time?
The close area to the hotel is very clean and lovely, although on a cold, cloudy day, we struggled to find something to do within the area as we had already visited the marina the previous day. I wouldn't recommend this area for children as close by there is very little else to do other than beach or swimming pool activities. If I were to stay in cala d'Or again I'd consider renting a car so we had more freedom to visit further.
Overall, the hot is fab, we really couldn't complain at all for the price we paid.
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