Family Hotels in An Giang Province, Vietnam

The hotel is decent overall. The grounds are clean, green, and compact. The bungalow is tidy and has enough space for two people. However, the hotel itself is not new, and the furniture shows signs of wear. The weakest aspect of the hotel is the breakfast. There are not many options, but it’s sufficient for a 3-4 day stay. Unfortunately, the food is low-quality and not very appealing. We preferred to eat outside, where there are several other places that offer better breakfasts. Overall, I would rate the hotel as a strong 3+. It’s a suitable place for an overnight stay, but not much more than that.

We truly enjoyed our stay at Wyndham Garden Grandworld Phu Quoc. The location is excellent—just a short walk to nearby shops, with a 24-hour market right behind the hotel serving excellent fresh coconut. The hotel is close to Vinpearl Safari, VinWonders, and Grand World, and offers a free shuttle to these attractions as well as to a private beach club. There are plenty of facilities for young children, including a swimming pool with water slides, a cinema, and a kids’ club (note: the water slide is only operational from 3 pm to 5 pm). The breakfast buffet offers a huge selection, though it can get very busy and crowded. Our room was a nice size, with a balcony equipped with chairs and a table—perfect for enjoying the view of Grand World. Overall, it was a great experience, and we would gladly stay here again.

1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent” 2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox 3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office 4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then 5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge) 6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower

Sunset Town is not well established yet. There’s no internet connection in town. you have to go to a restaurant or hotel for Wi-Fi. It’s not very tourist-friendly at the moment. The hotel staff informed me that the air conditioning in my sea view room wasn’t working. They arranged a transfer to their sister property, Sakura Hotel, but the sea view was blocked and there was a strong smell of renovation. However, the staff were polite and provided good service. I would recommend it once the area is more developed.

The view of the firework is worth the stay, and the location is very convenient. It’s also located in the beautiful Sunset town. This part of the island is very aesthetic and beautiful for photos and content. However, most places close around 10pm. The local area (Ao Than) next to here have some really good food and definitely worth checking out. The serviced apartment itself is okay. Check-in was long and hard to find at first as there’s no official reception. We went to Rosie Apartments office across the street and they were able to call the agents taking care of the apartment. All amenities are provided, and there’s a washer. As it’s a serviced apartment, regular cleaning is not available. It’s good for short term two day stay.

Love the Apartment very much. The environment is very comfortable, perfect for a family to come and play or stay. The pool faces the sea. Will come back again next time.

**Overall Experience:** My stay at Venice Hotel Phu Quoc was pleasant. The hotel’s [Italian-inspired design/beachfront location] gave it a unique charm. **Room & Comfort:** The rooms was clean/cozy but small, with a comfortable bed/nice balcony. However, the bathroom needed upgrades/Wi-Fi was weak. **Facilities & Service:** The pool was a highlight—serene and well-maintained/crowded at times]. Staff were friendly and helpful , and the breakfast buffet had good but limited options. **Location:** Great spot if you want to be near Grand World/Night Market, not far from the airport. The free airport shuttle was the best. **Final Thoughts:** I’d rate it **7/10**—decent for the price, but I expected more. Best for families looking for a romantic getaway.

The location is the best. The room was very dusty, not cleaned properly, and the bathtub lid was stuck. Breakfast is delicious. I also liked the pool very much, very comfortable.

V good customer services, clean, comfortable room, great sea view, beach and pool. Complimentary shuttle bus services to and from airport 👍🏻 Also great to have complimentary Safari tickets and shuttle bus services to different spots e.g VirWonder, WinWorld, Safari 👍🏻🎈 Highly recommended!

1. The room looks like the advertised pictures. The space under and in the door frame when you close the door was quite large, which was very concerning for bugs to get into the room. 2. I really like the addition of the bathtub and that they provide you with bath salts. The shower is lovely and so are the provided shower, gels shampoo, and conditioner. 3. We got locked out on the balcony on the first night because the balcony door lock was really loose and when you close the door, it locked from the inside. We were outside for an hour screaming for help, and there was no security or staff on the grounds. Finally, our neighbor heard us and called the front desk and they finally got into the room and opened the door. They did change the locks the next day, but it did the very same thing. 4. Front desk called our room at 6AM on our last day, for the airport car when we had stated (and they had written it down ) that we wanted the car for 6PM. 5. The breakfast was incredibly underwhelming. Half the stuff seemed old and not very appropriate for breakfast. 6. Overall, it was not the worst stay in Phu quoc .. but I highly doubt I would stay again. There were too many preventable issues