Family Hotels in An Giang Province, Vietnam

I had an amazing stay at Tropicana Resort in Phu Quoc! The service was top-notch, and the breakfast options were not only delicious but offered a wide variety to suit every taste. My room was clean and spacious, with an amazing view, and the overall atmosphere was quiet and relaxing. The large pool was a great way to unwind, and having access to a private beach was a huge bonus. Free sunbeds and towel services were provided, and it was fantastic to be able to order food and drinks directly at the beach. The only downside was the lack of control over the beach beds. I noticed that some guests were leaving their items on the beds early in the morning or even overnight to reserve them, but would only return many hours later. This was really frustrating, as it prevented other guests from using the sunbeds. It would be great if the resort could implement a system to limit bed reservations to, say, 2-3 hours, allowing guests to enjoy the beach, go for lunch, or get a massage, while ensuring everyone gets a fair chance at the beds. I stayed for 5 days and was only able to use a sunbed once, which was a bit disappointing. Overall, the resort was wonderful, but improving this small issue would make it even better. Still, highly recommend for a relaxing and luxurious stay!

Overall, it's nice, but there was no robe in our room, but they gave it to us after we asked, the pool toys weren't working, as far as I know, for 1-2 months (and still are). They didn't give us a fork when we checked out, they asked us for it (really strange), the breakfast wasn't very rich, and we got bored after 2 days. It's close to Vinwonder and Safari, but far from other shops and markets.

Thanks to the front desk customer service of the apartment. They proactively contacted us in advance to assist us with arriving at the check-in location, storing our luggage, and recommending travel benefits and tickets (which I had purchased before departure). She was still friendly and received positive reviews. The apartment terrace is very spacious, with a sea view terrace and a beautiful view of the sea and fireworks. The sunset is amazing! The room was very clean and comfortable. Our room for four people had two bathrooms and toilets, which were very convenient to use. The shower head was adjustable for a larger water output and was very useful (there was a message saying the shower head had very fine water). We stayed in the end room, which was very quiet and comfortable.

Pros: Overall, our stay at Roma Hotel was pleasant. The room was spacious, beautifully decorated, and equipped with all the necessary amenities, including a makeup mirror. As a delightful gesture, the hotel waived the extra person charge for my youngest son, who had just celebrated his 6th birthday. The location of our room was ideal, offering a fantastic view of the nighttime firecracker show. From the balcony, we could also enjoy the breathtaking sight of the deep blue sea and the Hon Thom cable car. The breakfast spread offered a variety of choices, and the taste was satisfactory. Cons: Unfortunately, there was a miscommunication regarding the free cable car tickets included in our booking. I had made the reservation last year when the promotion for complimentary tickets was active, meaning we were still eligible this year. However, upon our arrival at 4:30 PM, we were informed by the receptionist that the tickets could only be redeemed before 3:00 PM on the day of check-in. This meant we couldn’t claim the tickets for the next day and had to wait until March 17th instead. Since we had already planned and booked tickets for the safari on that day, this was quite upsetting. Despite having contacted the hotel multiple times via email about this issue, the policy was never mentioned. Thankfully, Ms. Quyen, the hotel supervisor, resolved the situation by personally covering the cost of complimentary tickets for us. We were incredibly grateful for her help and deeply appreciated her efforts to make things right.

The room was super new and beautifully decorated. I could watch the fountain show from my window every day, and the fireworks at 9:25 PM were absolutely amazing! The area around the hotel is peaceful and pretty, which made the stay even more relaxing. There’s a kitchen, so you can cook your own meals, perfect for families with kids. Everything was clean and tidy. I’d love to come back again!

I like it here very much. Luxurious, fully equipped, has a kitchen for cooking, air conditioning is cool and comfortable, has a swimming pool and gym. Good service staff and always ready to help. The first time I went there, I was a bit confused because it was in Sunset Town, which is very beautiful and big. The beautiful buildings all looked the same. On the rooftop with a swimming pool, you can see the fireworks. You can swim with a beautiful view.

**Overall Experience:** My stay at Venice Hotel Phu Quoc was pleasant. The hotel’s [Italian-inspired design/beachfront location] gave it a unique charm. **Room & Comfort:** The rooms was clean/cozy but small, with a comfortable bed/nice balcony. However, the bathroom needed upgrades/Wi-Fi was weak. **Facilities & Service:** The pool was a highlight—serene and well-maintained/crowded at times]. Staff were friendly and helpful , and the breakfast buffet had good but limited options. **Location:** Great spot if you want to be near Grand World/Night Market, not far from the airport. The free airport shuttle was the best. **Final Thoughts:** I’d rate it **7/10**—decent for the price, but I expected more. Best for families looking for a romantic getaway.

Stayed in Building B, Deluxe Suite Ocean View, 3rd floor. The room was indeed beautiful and comfortable, but starting from 9 or 10 AM, extremely loud music with heavy bass made it impossible to sleep. We had already paid for the airport transfer when booking. Before checking in, we communicated via messages that we would be changing hotels after checkout and not leaving Phu Quoc. (I thought we could take the shuttle to the airport and then head to our next hotel ourselves.) However, they insisted that I provide a flight number to arrange the shuttle. Later, they told me to arrange the timing with the front desk upon check-in. When I checked in, I asked the front desk if we could be dropped off at our next hotel instead of the airport since it was along the way. They said OK, and there was no need to arrange the time in advance—we could confirm it on the checkout day. However, it turned out they were referring to the free VinBus, not the hotel's paid shuttle service that I had already paid for. The front desk staff at check-in completely misled us, and as a result, we were unable to use the hotel shuttle. We noticed that the door lock kept beeping, and our keycard couldn’t open the door. We asked a hotel staff member to report the issue, assuming it would be fixed by the time we returned. However, when we got back at night, the problem was still there. I had to walk to the front desk again, and it seemed like no one had addressed our request, meaning it had been completely ignored. Finally, they helped us enter the room and told us the door lock battery was low and could only be fixed the next day. We ordered room service for a late-night snack, but by early morning, I had diarrhea, and my girlfriend was vomiting. I was left completely drained and unable to continue our itinerary. When we reported this suspected food poisoning incident at checkout, the front desk simply said, ”Okay, we will pass on the message,” and that was it. No apology, no compensation. Only the exterior looks five-star, but everything else fails miserably.

We had a very pleasant stay at Vinpearl Resort. The check-in and check-out process was smooth and efficient. Our hotel room was spacious and well-equipped with all the necessary amenities. The pool and beach areas were large and well-maintained. A small but thoughtful gesture was that the resort provided three balls for us to play with in the swimming pool—this was a big hit with the kids! The kids’ playroom offered some engaging activities that kept our little ones entertained. Breakfast had a good variety and tasted great. While we didn’t get their names, we noticed that some staff members were especially attentive and welcoming, which added to the experience. Out of the three hotels we stayed at during our trip, Vinpearl definitely gave us the best staycation vibe, with the pool, beach, and theme park all conveniently nearby. The free shuttle bus service was very helpful, although it’s worth noting that the bus tends to leave exactly on schedule (sometimes even within a minute), so it’s easy to miss it and end up needing to book a Grab instead. Overall, we really enjoyed our stay and would consider coming back again!

1. The room looks like the advertised pictures. The space under and in the door frame when you close the door was quite large, which was very concerning for bugs to get into the room. 2. I really like the addition of the bathtub and that they provide you with bath salts. The shower is lovely and so are the provided shower, gels shampoo, and conditioner. 3. We got locked out on the balcony on the first night because the balcony door lock was really loose and when you close the door, it locked from the inside. We were outside for an hour screaming for help, and there was no security or staff on the grounds. Finally, our neighbor heard us and called the front desk and they finally got into the room and opened the door. They did change the locks the next day, but it did the very same thing. 4. Front desk called our room at 6AM on our last day, for the airport car when we had stated (and they had written it down ) that we wanted the car for 6PM. 5. The breakfast was incredibly underwhelming. Half the stuff seemed old and not very appropriate for breakfast. 6. Overall, it was not the worst stay in Phu quoc .. but I highly doubt I would stay again. There were too many preventable issues