Overall it's OK, but it really doesn't meet the five-star standard. It's relatively old, the location is good, the service is generally OK, but it doesn't meet the five-star standard. I stayed for 9 days, and the housekeeping sometimes knocked on the door at 9 or 10 in the morning. Fortunately, I was awake. I had to check out today. The housekeeping knocked on the door at 9 o'clock, but I was still asleep. Then I hung a sign at the door saying ”Do Not Disturb”. They knocked on the door again and asked what time to check out, but I had already told the front desk about the delayed check-out. I feel that their links are flawed. Some staff feel that they are enthusiastic and enthusiastic about their work, and they will answer questions in a timely manner, but some do feel that their attitude is casual.
The lobby is well decorated, and the rooms are average.
This motel was a bit more than expected, the room was very spacious, but there was a chair missing and we had to stand and eat. The front desk service was very good, when we said that we wanted to stay for one night, we were told that the room was full. Simple breakfast provided but had to bring back to the room to eat as there were no tables and chairs for dining. Overall quite satisfactory.
Comfortable stay with friendly staff and clean rooms. Great location and overall a pleasant experience.”
Let me know if you'd like it to sound more professional, casual, or tailored to a specific hotel type.
One stop on the Ivy League tour is in the hotel. The location of this university is really remote. There is nothing around. You can eat and drink there. I paid extra for breakfast, which was not good. It is not as good as the lobby bar. There are free coffee and cookies.
Very good, the whole city of Buffalo feels very good, the front desk staff is particularly professional and friendly, the taxi driver is very humorous and highly recommended. It is often raining, and the umbrella has to be prepared.
The air conditioning in the room is not good, it is very cold in winter, and the air conditioning is very loud. The sound insulation of the room is not very good, and the sound of talking in the next room is very clear.
The air conditioning of the room is not good, it is very cold in winter, and the air conditioning is very loud. The sound insulation of the room is not very good, and the voice of the next room is very clear.
The overall experience was great. We had a small problem with our room but we were immediately moved to another bigger & better room. The staff was most helpful, friendly & courteous. Would have liked to have a ”hot” complementary breakfast.
The hotel is in an excellent location, close to the subway station and major attractions, and it is very convenient to travel. ”
”The surrounding dining and shopping options are rich, and the night view is beautiful.”
Great
106 reviews
9.2/10
Price from
€134
per night
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8.9/10
Very Good
GGuest UserVery friendly and helpful staff. Rooms are decent sized with amenities. The restaurant onsite offers convenient options for food and drinks. Easy access to Grand Central and subway lines. Will stay again!
AAnchengThe toilet had leaks issue (the room in level 48). Called hotel to fix it but the first engineer was not able to find the issue. The second engineer was able to find the issue but we were leaving New York on the same day. The leak from the toilet is quite gross.
Called hotel for help for the toilet leak issue but one of people took the call just ignore the request (he did not take an action but he said he will )
KKitrynThis hotel is immaculate and absolutely everybody is above and beyond pleasant. Though not directly affiliated with the hotel, Inexpensive, super clean and very easily accessible parking is a two minute walk away at 25 Kent St. We paid $64 for 2 1/2 days of parking. The room was incredible. Exposed brick walls with super high ceilings, the bathroom had a huge tub and a wonderful shower. Pro tip: if traveling with someone that you do not want to see you naked, understand that it is not a one-way mirror over the bar and you absolutely CAN see into the shower While someone is showering. Luckily I was with my daughter, so this was not a real issue. The restaurant within the hotel and the Ramen place directly next-door are both wonderful. I did not make it to the rooftop bar this time but since I absolutely will stay at this hotel every time I come to visit I will check it out next time! The room was extremely quiet, temperature was easy to control. Now, a little too much honesty, I am an extremely “sensitive” person, and resting and hearing so much from the second I stepped into this hotel. I was never scared, as I definitely don’t typically get scared, but I had numerous very genuine and very obvious things happen while I say that this hotel, such as seeing things walk across the hall in both my room and the hallway, in the main lobby bathroom someone walked into the bathroom and into the stall next to me, but never left, and when I looked, there was no one there,and I was in the shower. I could hear several men talking to each other as if they were right next to me. I was definitely not hearing people from another room. I also heard the door to the stair well open, which is right next to our room and I was right next to the door so when I looked, there was nobody there and I pulled it shut again. Just out of curiosity, as to what was there prior to the hotel, on the way home my daughter looked up the history to the hotel. Let’s just say it was very enlightening as to why i was experiencing so much activity in this hotel, especially on the third floor next to what I will assume would have been a fire escape at some point. It also may explain why the first thing that went through my mind when I opened the front door of the hotel and turned to my daughter and said “I’m surprised the hotel gets away with door opening inward. It goes against fire code. Anyway, You can look up the history yourself and understand all that I have said. :-)  either way, a spectacular hotel at a decent price and a very safe and beautiful part of the city. I will definitely stay here again!
AAcaciaFilmsIt was a night stay before my flight and the front desk people are telling pretty nice!
My room it seems to be bigger but divided by a white door to make more room, I can hear the people next door very clear and the divide door can actually be opened…..
The shower water was finicky and I couldn’t figure out how to use it but the front desk said you need to open both the faucet and the shower faucet to get hot water!
It was a nice room overall, overlooking the airport!
LLyss_ssI made a reservation online for 4 days, and on the 4th day I went to the hotel front desk to renew for 2 more days for a total of 6 nights (renewal on site was very expensive, official website price). During this period, I changed rooms once because the room I got for the first time was too low and had no view.
The facilities are rudimentary, and there are no slippers and pajamas. Not to mention that many American hotels don’t have them. The ambient light under the bed in the second room was broken. The wardrobe door was deformed and could not be closed. When the right cabinet door was opened, it would hit the bulge on the top. The air outlet can only be opened to about 60 degrees and cannot be fully opened. The faucet is obviously too short and difficult to use. These are all errors in design and construction, which are outrageous.
One night at 1:30 in the morning, the fire alarm in the room announced that there was a fire. After broadcasting it four times, we all planned to run away. Then the broadcast said it was okay. The alarm buzzer and the loudspeaker were loud. The white girl next door said that she immediately went to find a job. Personnel but no one, outrageous.
The staff are very good-looking.
The design of the hotel space is very good. As we all know, there is no design in the United States, so we come here just for the sense of design. The experience is average. If I go to New York again, I will not come back.
GGuest UserI stayed at the Westin Grand Central for a day and service and cleanliness was below standard, so I moved to Hyatt Grand Central for 3 nights. The location was very convenient as it’s right at the top (adjacent) to the Grand Central station. The area was full of restaurants and tourists must visit places - Summit, Empire State Building, Time Square etc. In the hotel, there was a lounge on 16/F which was a good deal especially for a family as it offered continental bfast, snacks, coffee, tea and soft drinks and its charged on a per room bases. The staff at the reception and the concierge were friendly and attentive with the usual Hyatt experiences. I will return in my next visit.
IIsa in 中国Location: Excellent! Walking distance to a lot of things and easy to hop on the subway.
Cleanliness & Amenities: Not great. The room wasn't really clean. I found hair on the toilet seat and on the bathroom floor. There was no conditioner left in the bottle, and on my last day, I finished up the soap. It's to wonder if they even clean and check the room before the next guests.
Service: Very friendly and welcoming staff. On the last day, I had a tour and asked to leave my luggage in the lobby. It was easy, and I picked it up later without any problems. However, be aware that a tip is expected and pretty much mandatory. The door man said to leave a tip first before I could leave my luggage. I'd have given something anyway, but I'm just letting you know what to expect.
Breakfast: Do not expect much. You get a voucher that allows you to get one drink, one fruit, and one pastry/bread.
GGuest UserThis is your no frills place for a place to lay your head. It was relatively clean, had all the necessary amenities, adequate breakfast, housekeeping. I would definitely stay here again. It gets the job done a peaceful rest without breaking the bank. The room had a slight odor not sure what it was but maybe they should do a deep clean to all the rooms and bathrooms. It could be just the one I was in. The toilet seat wasn’t cleaned that well but I survived.
AAiMeiLiThe location is good , a few seconds walk to Wall Street , Broadway street, Trinity church, the charging bull , the subway station 10 seconds walk , the pier 11 to Brooklyn was very close , in a nutshell worth to book for the location.
I was shocked that the hotel doesn’t provide simple things like toothbrushes and paste and comb or cups , no kettle , no robes, no mini fridge, no iron, nothing. No water in the hotel . These are basic things especially for a 4 star hotel . If people stay for 1 night it’s not important but if u book it for 7 nights, u need to have some coffee or tea or hot water if u feel cold or wanna get some warm water u don’t have it . The reception had some hot water but the elevators were always busy so it’s a headache. Also the neighbors were very noisy , the walls were not blocking the sound. I could hear them using the bathroom.
Hotel near Wall Street/Financial District, New York
Price per night from:€99
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