Hotels With Breakfast in Selangor, Malaysia

The hotel is located in a very good and convenient area, which makes it easy to access nearby shops and amenities. However, there are several areas that need improvement. Basic toiletries such as soap were not refilled prior to check-in and had to be requested. An ironing board was not available in the room and also required a request. The toilet hanging fixtures were not properly maintained and need repair. Additionally, parts of the room appear run-down and would benefit from refurbishment and general maintenance. Overall, the location is a strong point, but improvements in room maintenance, housekeeping preparation, and facilities would greatly enhance the guest experience.

Friendly staff. The room is apartment-style. Parking rates are reasonable too. From the lobby, we were taken by buggy even though it’s quite close, still okay, no need to walk while dragging luggage. However, when we entered the room, there was a strong musty smell. That was the only thing that spoiled it. Everything else was fine.

Front desk was super smelly , toilet smell.. with flies.. check in process was slow.. Swimming pool water was smelly and too much chlorine.. Breakfast was average, not tasty Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly... View was good, deco room okay

I brought my mum to stay at Monkey Canopy Resort for a short getaway. Unfortunately, the experience was quite disappointing. The weather was extremely hot, and the room felt like a sauna. The air-conditioning took a very long time to cool down, which made it uncomfortable to rest, especially for elderly guests. On top of that, the blanket provided in the room was dirty, which is unacceptable for a resort stay as cleanliness should be a basic standard. We had dinner at Sticks & Baron restaurant, and I’d like to compliment the staff there. The staff was friendly and thoughtful — she asked whether we were in-house guests, and after I confirmed, we were given an additional discount. That was good service. However, the experience at the go-kart counter at night (around 9pm) was very disappointing. The cashier did not ask whether we were in-house guests and directly charged us RM80 per person. Only after payment, she told us that the charge could not be voided. This resulted in us missing out on the in-house guest discount. This kind of mistake should not be borne by the customer. The staff should always check guest status before charging. This left us with a bad impression and affected our overall experience at the resort. Hope the management can improve on room cooling efficiency and staff training on proper procedures.

De Palma Hotel offers a great combination of exceptional service, a wide variety of food choices, and a prime location. The service at De Palma Hotel is another reason why it is highly recommended. From the moment you step into the hotel, the staff are attentive, professional, and always ready to assist. The staff ensures a smooth and enjoyable stay. The location of De Palma Hotel is superb. Strategically positioned, the hotel is easily accessible and is located in a convenient spot for both business and leisure travelers. Being easy to find, it makes for an ideal venue for corporate training and other events, as you won’t have to worry about guests struggling to locate the venue. Its central location also means that participants can easily access nearby attractions and amenities during breaks or after sessions, adding to the overall convenience. If you’re staying at the hotel, parking is completely free of charge, which is a great perk for those traveling by car.

I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure.

Room is good beds are comfy and no complaints about service and other aspects of the hotel It is slightly aged and the surrounding roads may have some traffic, but if you’re looking for a place to stay to wake up and head to the Marriage Registration office, ITS RIGHT ACROSS THE ROAD

I had a pleasant experience at this hotel. The location was close to KLIA Terminal 1 and there was complimentary buggy service available at level 2 next to the escalator taking guests to/from the hotel across the connected sky bridge (approximately 2-minute ride). The room was clean and the shower water pressure was strong. The customer service was great. The only drawback was the buffet breakfast which was lack of flavour.

The location is convenient. It is easy to reach Petaling Jaya and Kuala Lumpur. Parking is available and well managed. The room was clean, comfortable, and quiet. The bed was good and allowed me to rest well after a long day. Housekeeping did a proper job and the room was well maintained.

Spent New Year's Eve here, and dinner was excellent. The room was very clean, and the two rooms could be connected via a door, which is perfect for families. Breakfast was incredibly rich and the food was fresh. The hotel offers a shuttle service to and from both terminals every hour, which is great because a one-way taxi ride costs at least 30 MYR. The staff were particularly patient and meticulous. If you have an early morning flight, this is definitely the best choice.