Perfect hotel in every thing , early check-in and free upgrade to marina room , friendly and professional stuff in every department ,the most clean hotel I had ever seen.
You can't get better view than Pickalbatros Citadel ever.
I met a serious problem in check in after the cheerful welcoming form every one of stuff.
The problem was that my reservation rate from trip.com was not for Egyptian people and I have to pay a difference fees to the hotel about 15 USD, Mr. Mahmoud and Mr. Mohamed Rashed from the reservation team told me that issue and asked me to contact with the customer support team of trip.com .
Once I contacted trip.com customer support team they solved the problem in only 5 mins and covered the difference for me. I payed the hotel and trip.com compensate them for me.
Thank trip.com & Pickalbatros Citadel.
I will come again for sure, and my next reservations will be by trip.com as a trusted site.
Hotel near Villages Road,Hurghada2.8% of visitors choose this area
GGuest User2025.05.08
During our family trip to Jungle Aqua Park, we were thrilled by the idea of staying in a resort that promised fun, relaxation, and plenty of activities with its all-inclusive offerings. Sadly, while there were some bright spots, much of our experience left us feeling frustrated, and at times, even scammed by the way things were structured.
The Good
- The facilities themselves are well-maintained and visually appealing. The pools and theme park rides, when open, provided excellent entertainment for both adults and kids.
- The variety of pools and slides seemed promising on paper, and when operational, they delivered an exciting experience.
The Not-So-Good
1. Questionable All-Inclusive Facilities & Timings
The biggest disappointment of our stay was the deliberate clash in operating times for different amenities. For instance, dinner ended abruptly at 8:30 PM, but the popcorn, doughnut, and candyfloss stalls at the theme park (especially appealing to kids) shut down only half an hour later at 9 PM. This left us scrambling to enjoy everything in the tiny time-slots available and made it nearly impossible to take full advantage of what's included.
Even more frustratingly, theme park rides for adults were bizarrely restricted, with only one ride open per night as a rule. This limited options and left us wondering why the resort would restrict its own attractions.
2. Artificially Prolonged Queues
Breakfast became a daily test of patience. The focus on one egg station for omelets—not even offering options like scrambled or fried eggs—created unnecessarily long lines. It often felt like the resort intentionally used these extended wait times to waste your morning, essentially cutting into the time you could use for exploring the resort’s facilities. Not ideal when you're already struggling to balance overlapping schedules!
3. Staff Attitude & Service
Another major letdown was the attitude of many staff members. We found them to be unfriendly, unhelpful, and sometimes even outright rude. When raising questions or trying to understand how things worked, we were made to feel like an inconvenience rather than welcome guests. Customer service is key in any resort, and unfortunately, Jungle Aqua Park missed the mark on this front.
- Better alignment of operating times across the resort to allow guests to enjoy all-inclusive perks without a rushed experience.
- More consistent opening of adult rides so guests can maximize their enjoyment of the waterpark.
- Breakfast options should be expanded beyond omelets to reduce queue times and provide more variety.
- Training the staff to prioritize customer service and handle guest inquiries more politely would greatly enhance the guest experience.
While Jungle Aqua Park showed flashes of potential in terms of its facilities, the inefficiencies and poor management of schedules made it difficult to fully enjoy what was offered. What should have been a stress-free, family-friendly vacation often turned into a logistical challenge, filled with avoidable friction and unnecessary waiting. With improvements in scheduling, staff attitude, and a more guest-centered approach, this resort could truly shine. However, as it stands now, I would hesitate to recommend it, especially for families looking for a relaxing time.
Nice new hotel but the staff doesn't follow the food is good but not extraordinary the reception staff doesn't understand what you are asking for the bed in the room (junior suite) be careful of the sharp corner of the bed I hurt my leg!! In short the price is too high for what you get. The JAZ AMARA IS MUCH BETTER IN EVERY WAY!
Hotel near Sahl Hasheesh,Hurghada32% of visitors choose this area
GGuest User2025.06.23
There's a transfer to the large beach once an hour. Be careful, it's best not to make two bookings. We made additional bookings, but it took a long time for them to be approved at reception. And beware of these tricks: someone pretends to be our tour guide, who doesn't know that our trip is personalized. They just shove it under the door into the room! See the picture!!! They even have my name, but I have NOTHING to do with this agency! Hahaha
Hotel near Al Mamsha El Seyahi,Hurghada6.6% of visitors choose this area
GGuest User2025.03.09
The rooms are new. However, the three buffet restaurants are not suitable for Chinese people. The beach is also very good. The staff are very friendly. There are also performances in the evening. I enjoy it very much.
Hotel near Al Mamsha El Seyahi,Hurghada6.6% of visitors choose this area
GGuest User2024.08.10
The food in the all-inclusive hotel is very good. There are many choices in the buffet restaurant. The environment is also very good. There are several swimming pools and water parks. It is very comfortable to lie on the chairs by the beach in the evening and look at the sea. There is a water bar and beverage bar next to it, which is very convenient to get things. But the room is not very good, a little shabby, it feels like the level of domestic homestay
It is in the harbor scenic area, which is very convenient for taking a glass boat. The hotel elevator is broken and there is no money to repair it. We can only ask the waiter to move it. It is very inconvenient to find someone. The environment is very good and the price-performance ratio is OK. There are toiletries, a large bottle of water, and the room is also very large, but the elevator is broken
Hotel near Al Mamsha El Seyahi,Hurghada6.6% of visitors choose this area
LLukasz Musial2024.09.04
Close to the airport. The restaurant was a bit overpriced for the standard and quality, but at least the service was pleasant. I also was not pleased with leaving my documents with the receptionist overnight, as in the morning when checking out they forgot the return it back.
Hotel near Makadi Bay,Hurghada57.5% of visitors choose this area
AAntonio Travels2024.08.27
Highly recommend especially if you are a family with young kids. We went as a group of friends and still enjoyed it, the water park has slides suitable for adult fun and also kids with a special area for kids only. The only negative is that the beach is a bit of q walk away, however there are consistent shuttle buses. The reception team and manager are very polite and helpful, the life guards and water slide guards are all very nice and are there for your safety and happiness. The food was amazing, there is also food all afternoon by the pool. Pools are big and there are more than one with an all adult only pool for pure relaxation. Very safe resort just keep your belongings near to you. I want to give the biggest thanks to the animation team, they are the ones who made this holiday, from day time entertainment to evening shows and night outs, they truly look after you from their hearts wanting you to have a great time in Egypt. Big thanks to Moose, Kariam, Omar and David. I very highly recommend this resort.
Hotel near Al Mamsha El Seyahi,Hurghada6.6% of visitors choose this area
Xxuecq2025.01.17
The hotel environment is very good, with several swimming pools. The food is also very good, with sufficient supply and timely replenishment. When we checked in, we were upgraded to a family room with 2 bedrooms. However, the air conditioning system in this room was a bit faulty, so we asked the front desk to find someone to fix it, which was what they should have done. After the repair, we didn't give a tip. On the second night, there was a power outage in our room. We contacted Ctrip's customer service to coordinate, and finally gave a tip to get the power back on.
Very Good
66 reviews
8.3/10
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8.7/10
Very Good
GGuest UserDuring our family trip to Jungle Aqua Park, we were thrilled by the idea of staying in a resort that promised fun, relaxation, and plenty of activities with its all-inclusive offerings. Sadly, while there were some bright spots, much of our experience left us feeling frustrated, and at times, even scammed by the way things were structured.
The Good
- The facilities themselves are well-maintained and visually appealing. The pools and theme park rides, when open, provided excellent entertainment for both adults and kids.
- The variety of pools and slides seemed promising on paper, and when operational, they delivered an exciting experience.
The Not-So-Good
1. Questionable All-Inclusive Facilities & Timings
The biggest disappointment of our stay was the deliberate clash in operating times for different amenities. For instance, dinner ended abruptly at 8:30 PM, but the popcorn, doughnut, and candyfloss stalls at the theme park (especially appealing to kids) shut down only half an hour later at 9 PM. This left us scrambling to enjoy everything in the tiny time-slots available and made it nearly impossible to take full advantage of what's included.
Even more frustratingly, theme park rides for adults were bizarrely restricted, with only one ride open per night as a rule. This limited options and left us wondering why the resort would restrict its own attractions.
2. Artificially Prolonged Queues
Breakfast became a daily test of patience. The focus on one egg station for omelets—not even offering options like scrambled or fried eggs—created unnecessarily long lines. It often felt like the resort intentionally used these extended wait times to waste your morning, essentially cutting into the time you could use for exploring the resort’s facilities. Not ideal when you're already struggling to balance overlapping schedules!
3. Staff Attitude & Service
Another major letdown was the attitude of many staff members. We found them to be unfriendly, unhelpful, and sometimes even outright rude. When raising questions or trying to understand how things worked, we were made to feel like an inconvenience rather than welcome guests. Customer service is key in any resort, and unfortunately, Jungle Aqua Park missed the mark on this front.
- Better alignment of operating times across the resort to allow guests to enjoy all-inclusive perks without a rushed experience.
- More consistent opening of adult rides so guests can maximize their enjoyment of the waterpark.
- Breakfast options should be expanded beyond omelets to reduce queue times and provide more variety.
- Training the staff to prioritize customer service and handle guest inquiries more politely would greatly enhance the guest experience.
While Jungle Aqua Park showed flashes of potential in terms of its facilities, the inefficiencies and poor management of schedules made it difficult to fully enjoy what was offered. What should have been a stress-free, family-friendly vacation often turned into a logistical challenge, filled with avoidable friction and unnecessary waiting. With improvements in scheduling, staff attitude, and a more guest-centered approach, this resort could truly shine. However, as it stands now, I would hesitate to recommend it, especially for families looking for a relaxing time.
HHeika21. Independent beach resort, all-inclusive, but the food is all white food, alas, not delicious, the only thing is that there is shrimp one night, which is ok, but not delicious at other times, Chinese stomach can't get used to it, the only Chinese restaurant needs to be booked in advance to enter
2. The hotel has an independent beach and sea area for snorkeling, which is pretty good, overall OK
3. Basically considered a foreigner, stayed for 4 days, and didn't see a single East Asian face👀
4. The bedding in the room is very poor, the sheets are pilling
XxuecqThe hotel environment is very good, with several swimming pools. The food is also very good, with sufficient supply and timely replenishment. When we checked in, we were upgraded to a family room with 2 bedrooms. However, the air conditioning system in this room was a bit faulty, so we asked the front desk to find someone to fix it, which was what they should have done. After the repair, we didn't give a tip. On the second night, there was a power outage in our room. We contacted Ctrip's customer service to coordinate, and finally gave a tip to get the power back on.
BBryce van de LaarThe Solymar beach resort is not the most expensive resort in the Hurghada/Safaga area, but it’s also not the cheapest. Because of this, we were expecting it to be quite middle-of-the-range in terms of quality. At every turn, we were pleasantly surprised and delighted.
The staff were friendly and courteous - whether at the reception, in the restaurant, or walking past someone watering the grass, you are guaranteed a friendly greeting. Everyone is quick to know their customers - after just a day in our usual spot on the beach, Ahmed knew our usual order. The hyper-energetic Magic Entertainment team members were also quick to build rapport and make us feel included in the resort vibes.
We plunged immediately into extreme relaxation with a “honeymoon massage” at the spa, which included time in the dry and steam saunas, a special hammam exfoliation ritual on a heated marble slab, a full-body Dead Sea mud wrap, and an oil massage. The masseuses were talkative and playful - possibly not to everyone’s taste, but this seems to be the Egyptian way and certainly got me smiling and giggling along.
There is not a moment of the day when you might be at risk of going hungry. From the early breakfast in the main restaurant, to the late breakfast at the beach, to the drinks and snacks on offer throughout the day at the pool bar and restaurant, there is always a wide array of quality F&B choices. There is some variation from day -to-day options, and it’s always worth checking out the “fresh-from-the-grill” area to see what the day’s speciality may be. Part of the stay includes one complementary meal at one of the two a la carte restaurants (Italian/Egyptian) where the food is a level or two up from what’s served in the buffets. Go hungry - the Egyptian meal included a starter of hot and cold mezze, a soup, a main course and a dessert (with alternative plant-based and kiddies’ menus).
The resort has done a lot to ensure that it is eco friendly. Apart from the usual request to hang up towels to save water on unnecessary cleaning, they also purify their own water, which is left in your room in chilled glass bottles (it tastes a little weird, but it’s good for the planet).
Overall, highly recommend the Solymar resort.
SSafirwithkyrie1If you’re looking for the ultimate place to relax your mind and recharge your soul, look no further than Steigenberger Hotel Resort Gold El Gouna. From the moment I arrived, I felt an incredible sense of peace and luxury. The atmosphere is absolutely breathtaking –, stunning views, and beautifully designed spaces that make you feel like you’re in paradise. 🌊☀️
The food? 🔥 10/10 – every meal was cooked to perfection, with so much variety and flavor that every bite felt like an experience. Whether it’s breakfast with fresh pastries and exotic fruits, or a gourmet dinner with world-class dishes, this resort sets a new standard for culinary excellence.
The service? 💯 Simply amazing. Every single staff member I interacted with was warm, professional, and genuinely cared about making my stay unforgettable. From the front desk to the housekeeping team, to the restaurant staff – everyone was so helpful, attentive, and always greeted me with a smile. It’s rare to find such consistently outstanding service.
The rooms are elegant, spacious, and spotless, with everything you need for total comfort. The resort offers so many relaxing spots – from the private beach areas to the stunning poolside – perfect for unwinding with a drink in hand and just enjoying the calm vibes.
If you want to escape the chaos of everyday life, this is hands down the best hotel in Egypt. 🏝️ Whether you’re traveling solo, as a couple, or with family, Steigenberger Hotel Gold El Gouna gives you an unforgettable experience that combines luxury, serenity, and world-class hospitality.
✨ Thank you Steigenberger Hotel for making my stay truly special – I can’t wait to come back!
#SteigenbergerElGouna #GoldElGouna #SteigenbergerHotels #LuxuryResort #RelaxYourMind #BeachVibes #TravelEgypt #EgyptHotels #ElGouna #TravelGoals #LuxuryLifestyle #BeachResort #VacationModeOn #FoodieHeaven #TopService #ThankYouSteigenberger
AAaronI stayed at this hotel for 6 nights for my partner’s birthday. From the time I got there the hotel was very helpful with giving us a upgraded room and then going further to decorate the room/bed with heart pillows and pillow doves. They also provided a birthday cake twice on the day we arrived and on her birthday which we couldn’t be anymore thank you. I want to give a big shoutout to Mohammed the room cleaner, everyday was a surprise coming back into the bedroom he would decorate the room/bed with towels making different animals etc. Food buffet was really nice also had ice cream. ( I would say the hotel should make it so guest can get scoops for ice cream during the day not only for dinner) you get ice cream during the day but it’s ice cream lollipops etc. animation team was really good always involving everyone, want to say a shoutout to all the animation team especially mo salah, high energy and kept everyone very entertained. The beach is sandy! The photos don’t do it justice as the photos I saw online shows it to be stone beach with a bit of sand. The WiFi is good for a hotel which can be used on the beach. We was able to get a sun bed everyday by the many pools and beach. Nothing to fault this hotel was really amazing! (That’s coming from someone who only stays at high quality hotels).
GGuest Userwe had a family reunion at Panorama form October 31 to November 7,2019, we had 7 rooms
The Location is Excellent , walking distance to downtown ElGouna
Rooms are spacious, food quality is good, Staff very courteous and pleasant
the only problem we had was confirming reservation with the hotel
Overall experience was very good, may book it again in the future
ЕЕленаВасOur goal was to live near Khargada Marina and save money, the hotel coped with these tasks with flying colors, so there are no complaints - we knew where we were going. We liked the food - quite varied and tasty. Very well-kept green area - workers are constantly planting, cutting, mowing. The beach is nice, the water is cold in December, we did not swim
HHuseyinOzcanHotel is half-pansion system means you have a good breakfast and a good dinner. Hotel has her own beach and heated pool. If you used to huge hotels this hotel is like a small nice boutique hotel.
Hotel is very clean. Rooms are cleaning every day. Bottled water, coffee, tea and kettle are suitable every day in the room. Flat tv, refrigirator and clima are in the room. I couldn't be able to start the clima machine for heating but there is a good machine. You ask hair drier from reception for free.
Restaurant is also clean and meals are enough and delicious.
If you will go to early tour hotel prepare your breakfast for free and if your tour return late hotel prepare and serve your dinner late. Just tell the reception you will go early and returning late. They just ask 50 eygpt pound per person for packing the meals.
1 gb internet for room is not enough for the stay but you can buy extra from the reception.
Only one card for a room and extra charge for second room card is not fair.
Whole employee of the hotel are very kind and try to help you but each of them should ask everthing to manager.
Taking pitza or something from outside is a problem. Also alcohol is not permitted in this hotel as mostly in Egypt. I think hotel needs more customer needs and pleasures based; not rules based.
They need to have a fair price for early checkin and late checkout. May be just for shower.
Tour desk in the hotel is very helpful and fair price.
If you have any problem find Mr. Alla and Ms. Ruvan. Your problem will be solved faster.
I advice my two friends to checkin this hotel and they checkin. I will come back.
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