Overall, it's okay, the breakfast is very rich and the service is good. It is troublesome to ask for a few bottles of water at the front desk, and it is charged. I said can I sleep tomorrow in advance? Considered for a long time. . . Just gave
I stayed at the Marriott Puebla Las Ánimas during a business trip to México and booked the Classic King Room. The experience was smooth and professional from check-in to check-out. The room was spacious, clean, and well-appointed—perfect for unwinding after meetings. I appreciated the comfortable king bed, reliable Wi-Fi, and quiet ambiance, which made it easy to focus and rest. The hotel’s location is convenient, with nearby restaurants and shopping options. Staff were courteous and attentive, and the breakfast buffet offered a solid variety. Overall, a dependable choice for business travelers in Puebla.
Reserve with animals, mentions communicating with the hotel for the cost, I communicated mentioned cost of 480 per animal stay and arrived charge of 350 per night, did not respect the information provided by phone, The lady who attended was night Thursday and mentioned that policies are different in the application than in the hotel and that it was the only way they accepted the pet, in a good restaurant service by the specific staff of Mr Marcelino who is the turn of the afternoon , he gave guidance and accessed you treat, sad that the portions are very small for the cost, and have very good season , The pet could only walk in the room and green area being a petfriendly hotel did not allow it in all its facilities, gym only has walking handle and static bike, very good place for accommodation**** but definitely needs to improve your policies , The treatment of your reception staff and the completion of the petfriendly .
The hotel is very good. I have been to three cities and this is the best. The service is very good. They even rolled up my charging cable, arranged my face towels, and hung my clothes. If you want to use a computer, you can also use the hotel's Apple all-in-one computer. There are special rooms with computers and copying services.
Hotel near Puebla Centro,Puebla86.7% of visitors choose this area
MMariana A.2025.11.12
The overall experience was really good. The only incident was the death person outside the hotel. the moment was scary, but nothing that the hotel was responsible for. Stroke I believe, one employee shared the information.
The roof top bar was very nice and relaxing. Miriam the server that night provide an excellent customer service.
The room is spacious, the facilities are complete, and the environment is elegant.
I have always liked and recommended Marriott Hotel. This time, it was a pleasant experience for both body and mind.
The front desk service was warm and thoughtful, very professional, thumbs up👍
Very comfortable and spacious room, with modern finishes. I spent very little time there because I only used it to get to sleep; However, everything was very good.
Breakfast is included, and although it is nothing outstanding, it seems adequate to me.
Overall, the hotel is quite well maintained and very clean looking. Widely recommended.
The hotel is pretty good. The breakfast buffet is also great. The only thing is that it is too biased. There is no food in the annex, so I can only go to the hotel restaurant. I ordered something like petals, taco, it’s hard to say
Hotel near Puebla Centro,Puebla86.7% of visitors choose this area
RRuby83832024.08.11
A perfect stay! I really like the style of this hotel.
The elegant design uses wooden elements to blend pastoral style with colonial style. The aroma in the room is very good, I had a good rest, the sound insulation is good, the room is spacious, clean and brand new! The location is perfect for being quiet in the bustle and within walking distance to surrounding attractions. The hotel itself also has a spa experience with massages that are pretty good. The service staff were very enthusiastic and responsible. When we were leaving the hotel and waiting for the bus, a beggar approached us. The hotel security immediately came to protect us. We were very touched! Highly recommended!
Great
106 reviews
9.3/10
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8.5/10
Very Good
MMonicaPros: The room was stunning, the lights are dim, the decor is gorgeous, the bed was comfy, it was clean and the location is fantastic. The service was great. The terrace views are gorgeous. My favorite part was the jacuzzi.
Cons: My room was next to a terrace bar and on top there is another terrace bar, so if your plan is to stay at a quiet space to relax maybe this won't be the right spot. Unfortunately, there was also no hot water the whole morning on the day I was leaving so I had to wait until after the checkout time when they had it fixed but then I felt a little rushed to leave. Even though, the staff was very helpful, they were keeping me updated and they did try their best in a complicated situation that was out of their hands.
RRuby8383A perfect stay! I really like the style of this hotel.
The elegant design uses wooden elements to blend pastoral style with colonial style. The aroma in the room is very good, I had a good rest, the sound insulation is good, the room is spacious, clean and brand new! The location is perfect for being quiet in the bustle and within walking distance to surrounding attractions. The hotel itself also has a spa experience with massages that are pretty good. The service staff were very enthusiastic and responsible. When we were leaving the hotel and waiting for the bus, a beggar approached us. The hotel security immediately came to protect us. We were very touched! Highly recommended!
SSaiprasaad GI stayed at the Marriott Puebla Las Ánimas during a business trip to México and booked the Classic King Room. The experience was smooth and professional from check-in to check-out. The room was spacious, clean, and well-appointed—perfect for unwinding after meetings. I appreciated the comfortable king bed, reliable Wi-Fi, and quiet ambiance, which made it easy to focus and rest. The hotel’s location is convenient, with nearby restaurants and shopping options. Staff were courteous and attentive, and the breakfast buffet offered a solid variety. Overall, a dependable choice for business travelers in Puebla.
MM259711****The hotel is very good. I have been to three cities and this is the best. The service is very good. They even rolled up my charging cable, arranged my face towels, and hung my clothes. If you want to use a computer, you can also use the hotel's Apple all-in-one computer. There are special rooms with computers and copying services.
VVillitaSince checking in …a complete nightmare, I did my reservation and prepaid online with Trip and I was told by the hotel staff that they had no record of the payment and they wouldn’t allow me in, until i called trip and after 1 hour they allowed me in.
I also wanted to order room service, there were no menus and their “online service” was not working… the rooms are a bit old and their ac wasn’t working either surprise surprise…
There’s plenty of options in Puebla … don’t bother staying here it’s very overrated….
MMariana A.The overall experience was really good. The only incident was the death person outside the hotel. the moment was scary, but nothing that the hotel was responsible for. Stroke I believe, one employee shared the information.
The roof top bar was very nice and relaxing. Miriam the server that night provide an excellent customer service.
WwanderlustturtlesThe location is very clean, comfortable bed, good attention and close to everything. All is very good but I thought it was very bad that in the shower the soaps you have are from soap boats for your hands! I think it's not expensive to have a shampoo boat and a body soap boat, but it's a bad picture of all the good hotel.
GGuest UserIn general our experience was very good, service was good and even when the staff had a lot to do, they offered great service. The room could've been cleaner and there was a high noise on the bathroom when turning the light on, but other than that everything was good.
GGuest UserExcellent service at the front desk, not to mention he even spoke a bit of English! The room was clean and spacious and the bathroom was in good working order. A great value for anyone looking to spend a night in Teohuacan!
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