The front service personnel was very attentive and friendly. The rooms need attention, towels and bedding sheets very old, not up to the Hilton standards. The lift was not working, not the first time we find this problem. The AC in the room was not working well (couldn’t cool the room down properly).
Very quiet , very nice and calm place. You can sleep here as long as you need. Chill and relax. Very tasty breakfasts. Yummy.
Perfect place after the airport. Just 13 mins by taxi. Also the hotel is located close to the subway.
The room was nice and well equipped. Very clean and quiet, the bedding is quite comfortable. The location is a bit far from the downtown area, but it is very convenient to take a taxi or bus. There is a convenience store next to it and a fast food restaurant, coffee shop and various restaurants opposite. I especially recommend the breakfast, which is quite rich and of high quality. It is definitely worth purchasing. There is a discount at the front desk when you check in. The main thing is that the restaurant in this hotel has a very good dining level. The dinner a la carte is a little expensive, but the taste is good, the presentation is exquisite, and the service is also very thoughtful and meticulous.
Room had little to do with the images on trip.com. Room was dark with no direct sunlight (wall around 50cm in front of the window).
Morning shower was interrupted with an unpleasant surprise as the shower head fell onto me.
Both complaints were adressed during check-out the same day, but staff were obviously not trained for complaints and could not handle my feedback, very disappointing for an 'upscale hotel'. trip.com service on the other hand was flawless as usual.
Hotel near Centro Historico,Mexico City5.2% of visitors choose this area
GGuest User2024.02.13
The location is perfect but everything else needs to be reviewed! The rooms are aging and need a real refresh...Moreover, when we arrived at the hotel at 8:00 a.m. after almost 20 hours of traveling with a baby, our room was available but we were asked to pay an additional €45 to be able to access it. ..(otherwise we had to wait until 3 p.m.!) On the other hand, no compensation for leaving the room early in the morning on the last day of our stay 😉)
2 towels for 3 people, 2 power outlets only available in the room, incessant noise due to single-glazed bedroom window, located on the 1st floor on a busy street...
And finally, impossible to access the roof terrace, all the time taken for ”private events” in short, we were particularly disappointed with our stay in view of the comments we had read before our reservation!
Hotel near Reforma,Mexico City18.4% of visitors choose this area
GGuest User2023.10.07
This hotel was recommended to me by an American employee (from Mexico) who went on a business trip with me. It is said to be the most famous hotel. Breakfast is the best. I think the breakfast is the best I've ever had on an overseas business trip. In general, everything is satisfactory.
I will stay here in Mexico City next time. It is much better than the hotels in the old city. The facilities are new, the clean, the people are very small.
The hotel is not bad. I stayed for four consecutive days. The Mexicans are still as enthusiastic as always. The hotel is not bad. I stayed for four consecutive days. The Mexicans are still as enthusiastic as always. The hotel is not bad. I stayed for four consecutive days. The Mexicans are still as enthusiastic as always.
The room is large, the service is good, and the parking is convenient.
Great
108 reviews
9.1/10
Price from
NZD 160
per night
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8.8/10
Very Good
서서연지연Even though I arrived a little early, I checked in, and I was able to recover from long-term fatigue with a friendly and quick response.
Thank you very much to the hotel staff.
It was a very happy break because you assigned me to a room with a fantastic view.
JJCMONACOI have been around three
Times at this hotel. Each time we had another issue. This time Wi-Fi wasn’t working in the morning but t my room 508 was quiet. Last time I stayed at 102 which was exactly above the aircon s. The staff was friendly and welcoming every time. It’s located in a central position of reforma avenue. I walked to the Hidalgo surroundings as well as to Chapultepec park although it’s pretty far . I liked the beauty of the architecture and the old style. It is in dire need of renovationbut still a nice place …
GGuest UserEverything was fine though the shower was from iceberg cold to barely warm, no where near hot. A hot shower is one of the more important details for a hotel room, especutan executive hotel. I took a shower around 10 pm, and another at 4:45 am and both showers were at the same cool temperature despite the water temperature being at the hottest faucet setting.
The bed was comfortable, the air temperature was exactly what we wanted, the little coffee packet was fine, the mini fridge was cold, the water pressure was good, the Internet was fast enough, and the TV screen was large(60”?). There were plenty of things that were good, but we really wanted and expected a hot shower, especially given the price of the room. (Room 105)
We didn't have time to mention the water temperature as we were on a tight travel schedule. Nonetheless, a hot shower is an obvious expectation for an executive hotel or even lower end hotels and motels.
XXiaoxiaoyuanquanThe room is quite large and decorated in a modern and bright style. The location is good, just a two-minute walk to the rapid bus station, and there is also a pedestrian street next to it, which is very convenient for eating and shopping
Mmaco722I really like the balcony of this hotel. I can stand on the balcony and feed the squirrels. It's such a joy. The room facilities are also very convenient. If you want to order takeout or make instant noodles, there are microwave tableware available, which is very convenient! It's only a 3-5 minute walk from the Independence Monument. When you go out, turn left and go straight for a short distance to find the famous chain of Spanish churros, which is delicious! There are also Korean supermarkets where you can buy instant noodles, which is friendly to Chinese stomachs!
GGuest UserAs you enter the lobby strong smell of artificial perfume surrounds you which made me nauseous.
We were upgraded to kingbed room.
Shower head was broken. Shallow sink was designed for looks only. It splushes water The large structural column by the window takes up the whole one corner of the room. The room is small enough not accommodate lounge chair. Espresso maker is also broken as to the pod doesn’t stay and fall through. If you are carefully pressing it down slowly it will stay where it get skewered.
This hotel is not a bad hotel. Great location. Staff is as nice as many restaurants and hotels in town. I will not stay here again because there are plenty of better hotels and rentals to stay in Mexico City.
MMelInChinaThe room was big and comfortable. The pool was small but clean and well kept. The staff were always very pleasant and helpful.
The location is right next to a few banks, shops and the metro is within 5 minutes walk. The area felt very safe as it’s nearby some embassies.
The only thing that was not great was the elevator. It was extremely slow, you had to always push both up and down for it to arrive on your floor. So most times you’d go to then go down. And I did get stuck in the elevator once with a few other people. They did get us our rather quickly though. They are renovating so hopefully soon their new elevator will be operational.
KkimberlytongThe location of the hotel is good, there are many restaurants around. Because it has been a few years, some facilities in the room can see the traces of time. The service is quite satisfactory, the service at the checkin at the front desk and the outdoor restaurant on the second floor is not bad (pictures 2 and 3 are outdoor restaurants, I ate at the hotel when I arrived late, the food is not exquisite but tastes good). The concierge is more ordinary, with strange eyes and arrogant attitude. What is more excessive is the waiter in the buffet breakfast room. The room rate includes breakfast, but the guest still needs to sign a bill. We gave a tip of 50peso, but unexpectedly, the waiter added a 1 in front of 50 without authorization, and it became 150. It can be seen from the photo that the 1 in front of 50 is quite abrupt, and the writing and color are different from 50. (It’s also our own fault. We only wrote the tip, and didn’t write the total amount to save trouble, because we didn’t intend to give a tip. The waiter just took the coffee pot and asked if he wanted coffee. Apart from that, he didn’t provide anything else. Serve). After staying in the tipping culture for so many years, this is the first time I have encountered such a thing.
JJ & AGreat location. Accessible.
The hotel itself is a museum, and theyve got a fancy music bar. Also has a good restaurant.
Room service was 24/7 which is excellent for jetlag.
The room however is quite dated. Bits of problems with the shower, but it's hot and cold.
Frontdesk and room service speaks english.
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