Hotels With Spa in Bay of Plenty, New Zealand

I stayed here for two nights in May 2023. The hotel is located on the main street in Rotorua, about a 10-minute walk from the main shopping centre. Just up the road, about a 5-minute walk away, there are a couple of supermarkets. The airport is a 10-minute drive away. The hotel has plenty of parking. The room was very big with a small kitchenette, large bathroom, table and chairs etc. However, the room was showing its age and could do with an upgrade. Unfortunately the room was cold. I had the heating on but, given the size of the room, it took a long time to heat up. It was uncomfortable. There was no extra blanket for the bed. The wifi worked well. The service at the front desk was good. For what I paid, this hotel was good value. However, for my next trip to Rotorua, I would be prepared to pay a bit more for something warmer and more up to date.

I'll start with the things I liked. The breakfast buffet. It was nice to have a quick way to get a good breakfast at the hotel. The decorating in the lobby was very nice. Now the not to nice parts: The room was cramped with 2 queen-sized beds. (Though it did have a refrigerator and kettle.) I opened the curtains to be surprised by shredded sheers. The wi-fi was very poor. The access is not handicap accessible. The front steps did not have a railing. The ramp was great for luggage, but would not have accommodated a wheelchair. (I have bad knees and use a cane.) They seems understaffed. A common problem throughout our trip. But the staff was helpful. They acknowledged the torn sheers and have plans to replace them all.

Not a 4 star hotel at all - and terrible experience. We booked for 2 nights, beds were like rock, so much noise (from furniture moving overhead, children yelling and people playing pool in reception) that we couldn’t sleep. Went to reception after midnight, night staff not interested or sympathetic. Were awake till after 1am. Asked to see the mgr in the morning, not available. Explained to reception staff the experience we had and that we would like to check out a day early and get a refund on the second night as not possible to sleep. Reception very sympathetic and refunded 2nd night. Bank account shows it charged back again. Rung the mgr, no answer and no callback. Email reception and they apologize again and undertake to refund again. Manager then texts me and says it was not accidental that they recharged me, he said I shouldnt have had a refund. I said that his reception staff had agreed with no issues. His response: ‘No. Not agreed, and she even does not have the authority to do it. You threaten her on site. You have stayed and use excuse to request money back, which is not acceptable and not approved.’ I actually had apologized to the staff member for not being able to resolve with the manager and she was very sympathetic and helpful. As others have noted, insufficient parking and the door lock on the room beeped continuously when engaged so we had to put a table in front of the door for safety

First stay was 3 years ago when it was still a Holiday Inn. We enjoyed the pools and nearby attractions. Came back this time around for the same reasons. Kids enjoyed the heated pool. And we adults find it soothing after a long day out. When pool towels run out, reception was glad to replenish. We were at a deluxe queen queen room facing the carpark. Room looked tired. Bathroom was even worse. Mould on the grouting and sink had lime scale. Turning the tap was bound to give you a splash. Other than than, room was clean and tidy. Staff were friendly. And doing the best they can on a busy long weekend. Carpark can get full on a busy weekend, you almost dont want to go out for dinner.

It didn't start well - my room was next to the night gate whose keycard lock is kaput and if it was not closed carefully it closed with a clang. My phone call to the night manager (reception closes early) to change rooms was ignored. But next morning the front desk staff was most helpful in changing my room to a quieter one. Avoid rooms 11 and 12 if you can. The hostel itself is modern, well set up and well located. The kitchen is spacious and well equipped. The dorms are small but the ensuite facilities are good. The bunks are comfortable and come with a reading light and privacy curtains. The hostel is located a few blocks from the tourist center around the lake shore and from the supermarket in the Central Mall. It is also just across the road from Kuirau Park, a geothermal area in the heart of Rotorua. Relax and soak your feet in the thermal footbath. Parking was not a problem. Haupapa Street outside the hostel has metered parking from 9 to 5 Mon to Fri and 9 to 12 Sat. Outside those hours parking is free and unrestricted. Across Ranolf Street on the edge of Kuirau Park there is unrestricted free parking at all times - get in early to claim a spot. Hostel staff also told me that they have off-street parking for $15 a night. Security is not great - the broken gate lock means that the common areas are open to anyone, but the rooms are secured by keycard locks.

I stayed in the Sudima Lake Rotorua Hotel for three nights while attending a conference. The Sudima was selected as it was the cheapest of the four listed by the conference organisers. The accommodation and buffet breakfasts were standard and wouldn’t in themselves warrant a review, either positive or negative. What did warrant a review, however, was the check-in experience. This is the reason for the level-two rating. Having stayed at a range of accommodation – from higher end to backpacker - I cannot recall anything like it, either here in New Zealand or overseas. There was one person at the reception desk and only one other guest checking-in before me. That check-in took a seemingly interminable time, but that can happen for whatever reason. My check-in appeared normal, but thereafter the experience ‘went to custard’. Assigned a room on the third floor I duly went with my bag to the room. Arriving there the magnetic door card wouldn’t open the door. I then returned to the reception desk, explained the situation and was provided with a new set of door cards. I then proceeded back to the third floor and, yes, the door cards this time successfully opened the door. However, upon entering the room I was surprised to find evidence that someone else was using the room. Material around the room showed that this person was also a conference attendee. (Interestingly there was a half drunk bottle of whisky on a table, but alas it was a blend and not a single malt so there was no temptation to take a few swigs.) Using the room’s telephone, I called the reception number but there was no response. Anxious that the room’s inhabitant may return I returned once more to the reception desk to be provided with a new room and corresponding door cards. Another ascent to the third floor finally eventuated with valid room occupancy at the Sudima Lake Rotorua Hotel. The time lapse since first entering the hotel stretched to about 40 minutes.

The positives first: The hotel is not terrible. It was not our first choice, but we ended up booking here, as well as booking our friends we were meeting here and another couple joined us for one night and paid for a room. We alerted the manager and he put us all on the the same floor, with a lake view. The room was clean. A little tight on space, but this is not a negative. Staff were friendly. The negatives: NO HOT WATER!! We stayed for 4 nights. One person out of 6 had a hot shower, as he showered just after we arrived. That was the last hot shower. The water was progressively colder, each day. And it was the whole hotel. This was the topic of conversation with every other hotel guest we happened to meet in the lift. We complained, every day. At each stage, we were told they were... waiting for someone to turn up...the problem was fixed but because everyone kept using the water it could not warm up...the problem was not fixed, they were waiting for someone from somewhere else. I think they had no idea and I did feel sorry for the staff, but a hot shower is absolutely a basic requirement. At no stage was there a note slipped under the door to apologise and ask us to bear with them. It was incredibly frustrating. It seems petty after this to mention the bathrooms also need a bit of care and smell very mildewy, but if it were not for the hot water issue, this would have been my main complaint. The last thing to mention, it rained the whole time we were there and the Ibis has no lounge area. We ended up sitting in one of the rooms, as a group, having a natter, like high schoolers. This is more of a Rotorua problem, though, as Rotorua seemed to shut down early and there was no where to just chat, in the evenings. Ibis Rotorua is not somewhere we will stay again.

We camped in a powered lot. The campsite was really easy to find and only 5/10 min drive from the centre of Rotorua. Everything was clean and there were plenty of toilets/showers and other facilities. They also have pools including some hot pools which is a lovely addition. We had a great time camping here and would definitely come back again!

Great location in the heart of Rotorua, right next door to the lake and Eat Street restaurants and came highly recommended to us, but left us a little disappointed - especially for the price. Room a little outdated, holes in the blinds which let the light in, dirty grout in the shower and the shower head was broken and the glasses were dirty. I never ever leave a bad review, but after a great experience at 4 other different hotels across NZ this trip, the front desk lady on arrival at the Novotel was not the friendliest - it felt like we were an inconvenience to her. It was check in time and she was the only staff member on with a queue of people. On a positive note, the bed was comfortable.

It's a big and beautiful property with a lot of good staff. It is very near to market, gardens and all the experiences nearby. For Indian tourists, there is a Gurudwara just behind the hotel and swaminarayan temple is 5 minutes walk. I used to visit the small and beautiful rose garden quite often which is 1 minutes away. The rooms are big and nice. They have suit rooms also which is quite good and specious. Almost all the bathrooms have bath tub. The hotel has a hot water swimming pool and 2 spa pools also. It has a restaurant that opens for limited time only. It has a lot of space around reception and pool to sit, relax and talk....It has small and medium size conference room also. They have a gym also but the most important thing is their staff. All of them were very cooperative and polite. Will stay there any day....you can park your car for free in It's big parking area, that is rare in Newzealand.

I stayed here for two nights in May 2023. The hotel is located on the main street in Rotorua, about a 10-minute walk from the main shopping centre. Just up the road, about a 5-minute walk away, there are a couple of supermarkets. The airport is a 10-minute drive away. The hotel has plenty of parking. The room was very big with a small kitchenette, large bathroom, table and chairs etc. However, the room was showing its age and could do with an upgrade. Unfortunately the room was cold. I had the heating on but, given the size of the room, it took a long time to heat up. It was uncomfortable. There was no extra blanket for the bed. The wifi worked well. The service at the front desk was good. For what I paid, this hotel was good value. However, for my next trip to Rotorua, I would be prepared to pay a bit more for something warmer and more up to date.

I'll start with the things I liked. The breakfast buffet. It was nice to have a quick way to get a good breakfast at the hotel. The decorating in the lobby was very nice. Now the not to nice parts: The room was cramped with 2 queen-sized beds. (Though it did have a refrigerator and kettle.) I opened the curtains to be surprised by shredded sheers. The wi-fi was very poor. The access is not handicap accessible. The front steps did not have a railing. The ramp was great for luggage, but would not have accommodated a wheelchair. (I have bad knees and use a cane.) They seems understaffed. A common problem throughout our trip. But the staff was helpful. They acknowledged the torn sheers and have plans to replace them all.

Not a 4 star hotel at all - and terrible experience. We booked for 2 nights, beds were like rock, so much noise (from furniture moving overhead, children yelling and people playing pool in reception) that we couldn’t sleep. Went to reception after midnight, night staff not interested or sympathetic. Were awake till after 1am. Asked to see the mgr in the morning, not available. Explained to reception staff the experience we had and that we would like to check out a day early and get a refund on the second night as not possible to sleep. Reception very sympathetic and refunded 2nd night. Bank account shows it charged back again. Rung the mgr, no answer and no callback. Email reception and they apologize again and undertake to refund again. Manager then texts me and says it was not accidental that they recharged me, he said I shouldnt have had a refund. I said that his reception staff had agreed with no issues. His response: ‘No. Not agreed, and she even does not have the authority to do it. You threaten her on site. You have stayed and use excuse to request money back, which is not acceptable and not approved.’ I actually had apologized to the staff member for not being able to resolve with the manager and she was very sympathetic and helpful. As others have noted, insufficient parking and the door lock on the room beeped continuously when engaged so we had to put a table in front of the door for safety

First stay was 3 years ago when it was still a Holiday Inn. We enjoyed the pools and nearby attractions. Came back this time around for the same reasons. Kids enjoyed the heated pool. And we adults find it soothing after a long day out. When pool towels run out, reception was glad to replenish. We were at a deluxe queen queen room facing the carpark. Room looked tired. Bathroom was even worse. Mould on the grouting and sink had lime scale. Turning the tap was bound to give you a splash. Other than than, room was clean and tidy. Staff were friendly. And doing the best they can on a busy long weekend. Carpark can get full on a busy weekend, you almost dont want to go out for dinner.

It didn't start well - my room was next to the night gate whose keycard lock is kaput and if it was not closed carefully it closed with a clang. My phone call to the night manager (reception closes early) to change rooms was ignored. But next morning the front desk staff was most helpful in changing my room to a quieter one. Avoid rooms 11 and 12 if you can. The hostel itself is modern, well set up and well located. The kitchen is spacious and well equipped. The dorms are small but the ensuite facilities are good. The bunks are comfortable and come with a reading light and privacy curtains. The hostel is located a few blocks from the tourist center around the lake shore and from the supermarket in the Central Mall. It is also just across the road from Kuirau Park, a geothermal area in the heart of Rotorua. Relax and soak your feet in the thermal footbath. Parking was not a problem. Haupapa Street outside the hostel has metered parking from 9 to 5 Mon to Fri and 9 to 12 Sat. Outside those hours parking is free and unrestricted. Across Ranolf Street on the edge of Kuirau Park there is unrestricted free parking at all times - get in early to claim a spot. Hostel staff also told me that they have off-street parking for $15 a night. Security is not great - the broken gate lock means that the common areas are open to anyone, but the rooms are secured by keycard locks.

I stayed in the Sudima Lake Rotorua Hotel for three nights while attending a conference. The Sudima was selected as it was the cheapest of the four listed by the conference organisers. The accommodation and buffet breakfasts were standard and wouldn’t in themselves warrant a review, either positive or negative. What did warrant a review, however, was the check-in experience. This is the reason for the level-two rating. Having stayed at a range of accommodation – from higher end to backpacker - I cannot recall anything like it, either here in New Zealand or overseas. There was one person at the reception desk and only one other guest checking-in before me. That check-in took a seemingly interminable time, but that can happen for whatever reason. My check-in appeared normal, but thereafter the experience ‘went to custard’. Assigned a room on the third floor I duly went with my bag to the room. Arriving there the magnetic door card wouldn’t open the door. I then returned to the reception desk, explained the situation and was provided with a new set of door cards. I then proceeded back to the third floor and, yes, the door cards this time successfully opened the door. However, upon entering the room I was surprised to find evidence that someone else was using the room. Material around the room showed that this person was also a conference attendee. (Interestingly there was a half drunk bottle of whisky on a table, but alas it was a blend and not a single malt so there was no temptation to take a few swigs.) Using the room’s telephone, I called the reception number but there was no response. Anxious that the room’s inhabitant may return I returned once more to the reception desk to be provided with a new room and corresponding door cards. Another ascent to the third floor finally eventuated with valid room occupancy at the Sudima Lake Rotorua Hotel. The time lapse since first entering the hotel stretched to about 40 minutes.

The positives first: The hotel is not terrible. It was not our first choice, but we ended up booking here, as well as booking our friends we were meeting here and another couple joined us for one night and paid for a room. We alerted the manager and he put us all on the the same floor, with a lake view. The room was clean. A little tight on space, but this is not a negative. Staff were friendly. The negatives: NO HOT WATER!! We stayed for 4 nights. One person out of 6 had a hot shower, as he showered just after we arrived. That was the last hot shower. The water was progressively colder, each day. And it was the whole hotel. This was the topic of conversation with every other hotel guest we happened to meet in the lift. We complained, every day. At each stage, we were told they were... waiting for someone to turn up...the problem was fixed but because everyone kept using the water it could not warm up...the problem was not fixed, they were waiting for someone from somewhere else. I think they had no idea and I did feel sorry for the staff, but a hot shower is absolutely a basic requirement. At no stage was there a note slipped under the door to apologise and ask us to bear with them. It was incredibly frustrating. It seems petty after this to mention the bathrooms also need a bit of care and smell very mildewy, but if it were not for the hot water issue, this would have been my main complaint. The last thing to mention, it rained the whole time we were there and the Ibis has no lounge area. We ended up sitting in one of the rooms, as a group, having a natter, like high schoolers. This is more of a Rotorua problem, though, as Rotorua seemed to shut down early and there was no where to just chat, in the evenings. Ibis Rotorua is not somewhere we will stay again.

We camped in a powered lot. The campsite was really easy to find and only 5/10 min drive from the centre of Rotorua. Everything was clean and there were plenty of toilets/showers and other facilities. They also have pools including some hot pools which is a lovely addition. We had a great time camping here and would definitely come back again!

Great location in the heart of Rotorua, right next door to the lake and Eat Street restaurants and came highly recommended to us, but left us a little disappointed - especially for the price. Room a little outdated, holes in the blinds which let the light in, dirty grout in the shower and the shower head was broken and the glasses were dirty. I never ever leave a bad review, but after a great experience at 4 other different hotels across NZ this trip, the front desk lady on arrival at the Novotel was not the friendliest - it felt like we were an inconvenience to her. It was check in time and she was the only staff member on with a queue of people. On a positive note, the bed was comfortable.

It's a big and beautiful property with a lot of good staff. It is very near to market, gardens and all the experiences nearby. For Indian tourists, there is a Gurudwara just behind the hotel and swaminarayan temple is 5 minutes walk. I used to visit the small and beautiful rose garden quite often which is 1 minutes away. The rooms are big and nice. They have suit rooms also which is quite good and specious. Almost all the bathrooms have bath tub. The hotel has a hot water swimming pool and 2 spa pools also. It has a restaurant that opens for limited time only. It has a lot of space around reception and pool to sit, relax and talk....It has small and medium size conference room also. They have a gym also but the most important thing is their staff. All of them were very cooperative and polite. Will stay there any day....you can park your car for free in It's big parking area, that is rare in Newzealand.

The hotel is in a good location👌quiet🤫comfortable😌. The hotel service staff are warm and friendly ✌️Eating🍽️Shopping🛍️is very convenient. Not too far from the attractions.

Travelled for a 21st Birthday We Travelled with our 96yr old Mother & we were given a very roomy unit with a disability shower & chair which was really appreciated. The beds were comfortable with beautiful crisp white sheets. There was everything that you could have wanted & will definitely be making it our go to Motel as we travel to Tauranga often to visit family.

[Location] The location of the hotel is north of the city of Tauranga, but it is not far away, which is about 800m. [Service] The service is okay, because I arrived early, I ordered coffee in the lobby and waited for a while. After that, the front desk got the room card to find you and said the room was Ready. [Health] Overall good [Facilities] The hotel does not have sound insulation at all. The super noisy facilities are too old, but it does not break. The hotel does not provide toothbrushes and slippers. It only provides shampoo conditioner and soap. If necessary, you can ask at the front desk. (I bring my own toiletries and slippers) The air conditioner has a serious noise. The position of the plug is not provided on the bed. It is too inconvenient to go to the charging bathroom under the TV. The design of the washstand in the bathroom is particularly shallow and old-fashioned. Trouble hotel free parking underground and outdoor but underground needs to find unreserved parking spaces or it will be towed away After the follow-up check-out complained, the hotel sent two breakfasts, but the breakfast type was too small ... you know, but after all, do n’t want the money.

Loved this hotel! Simon was very welcoming and incredibly accommodating especially with providing a cot for our toddler and making sure we had enough blankets etc for him. Beds were super comfy, carpet nice and plush, everything is new! Also loved the eco aspect of the whole place with sensor lighting etc which felt very modern as well as being excellent for the environment. Loved the room access on ground level straight to the carpark which was handy for pram (and I’m assuming wheelchair) access. Would highly recommend!

As a whole, this small Property hotel was very clean and the roooms looked as if they were recently painted. Our particular room on the 2 floor had a great view of the harbor and made for a terrific view of the sunrise. All in all this hotel was one of our best that we have stayed in through our travels of New Zealand. The only catch to me was we are a family of 4. Our children are 5 years of age. It was highly interesting to me that with our room having a King Bed and Two single beds, I was charged for “an extra person” supposedly because the rooms occupancy is 3. I am guessing that with three beds and only an occupancy of three, that they are requiring the parents to sleep by themselves in different beds. Not really sure what’s going on with that. Would recommend, Only if you are a family of 3!

This establishment allows pets, but quite frankly I wouldn't let my dog anywhere near it. Spent a week here on work (clearly upset someone in bookings) and found it thoroughly unpleasant. On entry to the room I was greeted with carpet stains and an aroma akin to an ailing widowers home. Single beds serve as lounge seating and wooden decor and panelling throughout gives a distinctly 80s vibe. Shower is lined with black mould. The thermal pool may well be very pleasant but given its condition (refer to photographs) was not something I wanted to immerse my body in. Location is undesirable and driveway is on a corner of a busy road which is treacherous. All in all a dreadful time. Fortunately a corkscrew is supplied, as if you stay here you'll certainly want to drink.

Booked last minute as a birthday treat. Did not realise on booking that you had to check in before 6pm, I called at 5.55 to let them know we were 10 minutes alway but no answer. Arrived just after 6pm, had to call the after hours we were meet by a man, we had already prepaid the room which was $266 for a bottom floor, one bedroom apartment. He told us we needed to pay a bond which I assumed would be $50-$100. We had to pay a $250 bond upfront to stay here. That was our dinner and activities money for the night. So had to cancel our plans. The room was dated, there was no body/hair wash left. There was no milk in the fridge so couldn't make a hot drink. As others have mentioned there are signs all over the room about extra charges, if you ring them after 9pm for anything you will get charged, if you leave anything in the room you will be charged and even more unnecessary fees. Tiny rubbish bin. The room was a good size but the headboard on the double bed isn't attached so everytime you turn over it bangs and so when you are there for a child free night you can imagine how much it was banging. It was right next to the road and it was a raining miserable night and it was loud, cars driving past, people walking/running past you can hear everything, image it during the busy season. The noise from the above room you can here people walking around. We were quite disappointed so I had a look at the other reviews this morning and I really wish I had of read them before booking here :( On check out which you had to wait as they are only there at reception between 8.30-10am on weekends. I asked the man to refund my $250 bond and he said that he can't and it won't be refunded until about Tuesday but it can take 10 business days. We had said about the missing amenities and he didn't care. Then we asked about all the bad reviews and he started getting angry. My husband reliased we had left a bag in the room and wanted to go get it and as we were approaching the room my husband made a comment about no wonder you have so many bad reviews and he told my husband to shut his mouth and he locked the room door and said to get out! He was not going to allow us to go back into the room to get our things. And said to ring the police if we wanted our stuff back. By this stage my husband was really mad and I ended up needing to call the police so they could go get our stuff from the room. Our uber driver had shown up and manager/man on reception had disappeared and some other lady that was obviously to what was happening came out and I said can I just get the key and I'll go get our stuff since we don't actually have to check out until 10am and she was saying I can't, I don't know what is happening. A couple minutes later she comes back in with our bag and continued to argue. Even the uber driver heard it and he is a 70 year old man and he came in to the reception and said they should not of been treating customer how they treated us. I will be going to

This place is amazing. The units are newly renovated, VERY clean and VERY functional! All the cooking facilities you need, even a coffee maker and milk frother. The beds are comfy, the AC unit works a treat, the couch and chair nice and soft, and the hosts! Theyre so friendly and amazing. I loved my stay here and when back in Tauranga I will most definitely be staying here again. There is roadworks right outside and couldnt hear anything once inside. Its literally 2 minutes from the hospital, even with heavy traffic and alot of roadworks. Just an absolute pleasure staying here. P.S. To the hotel hosts and staff..i was meant to leave a note before we left as we left before the office opened. But thank you so much for making what is usually a very hectic time for us a real breeze. We felt very comfortable and looked after. I wish all the best things for you guys! Thanks again.

Pros: CBD convenient location, tidy, spacious, friendly staff, free parking. You can just leave the car at the motel and walk every to go for dinner. Room has nice spa bath. I accidently left my phone and they sent it back to me. Cons: Some family rooms are connected to the next rooms with lockable door. The door is not sound proofed so we could hear the neighbor's very loud snoring and coughing all night. (Another time we stayed we did not have this issue because there was no connecting door) If you want milk you have to ask for it or they will not give it to you. Issues were minor and we would stay again.

We stayed in beachfront spa villa. The unit is better than what is shown in the pictures, spacious bathroom with large spa looking out towards the beach, bright room with comfortable bed and the best thing of all is 'out of this world' view of Papamoa Beach. There is a short path leading from the deck to the beach (no roads to cross). We enjoyed eating fish and chips on the deck. We also had breakfasts in cafe Gather just across the road and dinner in Lantern. Both places were very good! The holiday park is walking distance from Papamoa Plaza with all the shops nearby. You can also hire bikes at the reception.

Fabulous place to stay. Our apartment was spotless, the kitchen was well equipped and the beds (I need one of those pillows) were extremely comfortable. Close to all amenities, you can just walk therefor a bit of shopping, the supermarket or dinner out. Accommodating staff and overall, highly recommended for a holiday or getaway weekend.