Hotels With Bar in Kanagawa Prefecture, Japan

Ten-yu is amazing. We were impressed from the moment we stepped into the lobby. The kind staff allowed us an early check-in at 1 p.m. and arranged lounge services for our three-day, two-night stay. While the breakfast buffet was exceptional—an extensive spread paired with bubbles and wine—the Kaiseiki dinner was a bit disappointing in comparison. We were fortunate to experience a picturesque snowfall that transformed the hotel’s surroundings into a postcard-like scene, and since we drove, getting around was never an issue despite the snow. The staff were thoughtful throughout our stay. Highly recommended!

It was a perfect hotel stay for families visiting Hakone. The room was spacious for our family of three. Comfortable bed and well kept room amenities. The buffet breakfast and dinner food and drinks were delicious. We love our visit to the Hakone Kowakien Morinoyu which was included with our hotel stay. The only thing I didn’t like was the checkin procedure. We had to use a machine to checkin instead of going to the checkin counter and have front desk staff processing for us. It was a terrible experience because the machine failed at recognising our passport and it was terribly hard to enter everyone’s details on the touch screen. I should have to do this myself as a guest. Please get rid of the machine check in.

This is my second visit, what I would say is I was really lucky last time that I booked random classic room via trip.com and I was assigned the minamimirai city+harbour view 2single bed room (which is the most exp one in non suite guest room) , this time I booked for the same view but a double bed and the room is smaller. The room is still so perfect for chill vacation. Nice walk to park or JR station in early winter, convenience shop nearby , everything is fine. Do book for Spa some weeks earlier, I just missed it this time. Hope to return in near future.

Nice staff. Nice environment. The hotel provides daily cleaning and front desk services with a lot of other self services. Guests are mainly Japanese locals. There’s a terrance and a mini pantry on the top floor of the building for the guests to use 24hrs a day. 房间很小，对于出行好几天的旅客而言不太方便，因为几乎没有任何收纳空间。如果酒店能利用墙上的空间做一些收纳平台就好了。前台和客房人员兼职打工的孩子比较多，英语日语都能顺利沟通。只有一个小哥是中国人，但他也不是常常在。人员服务各项都很好，卫生也无可挑剔。

There are too many complaints, so I will list them one by one: 1. The view from the private bath in the room is very bad; 2. The public bath only has one big pool, and there is no basic configuration of sauna room; 3. The surrounding environment is monotonous, and there are no garden facilities; 4. The shuttle bus is arrogant and only stops at Kowakudani Station; 5. The freshness of the food is average. As one of the top hot spring hotels in Hakone, I have to say that I am quite disappointed.

This ryokan is simply too lively! It's a pity we were there a bit too early coz the garden will be so beautiful in full bloom! The staff are friendly and nice! Service is superb! But when come to value for money, their sister hotel Tenyu is of better and greatest value with a slight higher price but worth it. However they are totally different type of ambience and feel. For ryokan experience, this is no doubt better choice

The room was spacious. I feel that it is a very significant thing to say considering that the standard room size in Japanese cities are a lot smaller (or even half the size of the room at this hotel). The location is extremely convenient coming off a shinkanzen but I wish that the hotel description can be more specific about how to find it. Google Maps are not clear enough (It said - take exit 10 to the hotel. There is no exit 10.) For other travelers, the hotel is accessed by elevator inside the Shin-yokohama station entrance. Take that elevator to the 10th floor.

Our 4th time in Japan and 2nd time in this lovely hotel. Thank you for the upgrade to the harbour view room. From Nagano to Tokyo to Yokohama. We are delighted to see the best customer service hotel receptionist again, Yuito. He attended to us during our 1st time here. And this time round, he assisted us again. We requested for extra blanket at late hour for my son as it’s very cold even though we on the heater. He sent it to our room with his smiley and friendly face despite the last hour. Thank you Yuito. U are the best staff there to us:) We bought my husband’s birthday cake at the pastry shop just beside this hotel. They have delicious cakes and pastries. While waiting for my husband to put the cake in the room fridge, I sat outside the shop while feeding my son in his stroller with doughnut that I bought from the shop. I was told off by the guy staff not to sit there even tho there’s no one out there as it’s during winter. I told him I’m feeding my son and will only sit for like 5-7mins while waiting for my husband who went up to the hotel room before we off for our itinerary. He went in to talk to other staffs, and came back to me that today will be exceptional just for me. I know the shop is not directly under Citadines but I would appreciate if the shop can place a label/sign on the table or outside the shop in English that no sitting is allowed unless dine in and not takeaway. A little understanding and kindness goes a long way.

It was a very nice experience for me and my family! the staffs are very kind and helpful. Will stay again soon!

There is a familymart and shopping mall nearby the hotel, which is only 2-3 minutes walk from Kawasaki JR station. The hotel's room is cozy and we have a pleasant stay. The staff is helpful, polite, and proactive. The room is very clean. This hotel will definitely be on my list of places to stay in the future. Thank you.