Hotels With Bar in Wiltshire, United Kingdom

I would rate this hotel as only average. There are some positives, such as, the breakfast which was very tasty and hot, the comfort of the bed, the shower was powerful and hot and the TV, which allowed me to watch programmes that I wanted. However, the negatives are not so good. These include: - 1. When I booked, I saw nothing mentioned of how the elevator did not operate from lower ground (LG) to upper ground (UG). The only means of getting to the reception, which is on the UG level is by climbing 12 steps. This was totally unacceptable as two of my party are elderly, very frail and have extreme difficulties in ascending and descending stairs. Had we have been advised prior to booking, I am certain we wouldn't have booked. 2. The gentlemen's toilet in the reception has an awful odour as you enter it. 3. On to our designated rooms. We stayed in rooms 527 & 523 (second party). With 527, the air conditioning does not operate and on entry to the room it was particularly stuffy and hot. Moreso, as a safety precaution, and because it is a high level floor, it is not possible to open the windows to allow airing of the room. This just accentuated the discomfort as the room was too warm. The toilet flush pressure was poor and flushed too short. I should leave that to ones imagination. In 523, the hairdryer does not work. 4. One annoying issue; which was not only experienced by us, but also by the patron of room 511; was after we had finished our breakfast and returned to our rooms, none of us could enter due to the key cards being disabled. This was at 1040, and we were prior advised that check out was at 1100. This was corrected by Tracey, who was apologetic and very nice to deal with (which is another positive, of course). All in all, my memory of this stay, which was only for 20 hours, will not be the best experience of a hotel stay that I've ever had, and unless they can correct the negatives very soon, I am sorry to say that I would not recommend to family or friends to stay here.

Couldn’t ask for a better treatment. Matthew was the cherry on top of the cake with such a such prompt service will. I’ll definitely return.

This hotel has got high standards on cleanliness and service consistently. On a bitterly cold weekend the room was warm throughout. In fact very comfortable bed and no need for extra blanket. 2 small issues. The pillows were a bit lumpy but fine and the restarant did not serve evening meals to our liking but overall outstanding !!! Cannot wait to return.

The best hotel we have been in this trip, lovely buildings, nice reception, and a perfect breakfast, room is big and bed is very soft and comfortable. Very clean and quiet for a nice evening, outside you can see the cathedral, generally, I will choose here again in the future

A good place to stay except water pressure of shower still leaves much to be desired. Will like to come back and see if it gets improved in the future!

Such a great team, extremely friendly they have just refurbished the rooms and hotel The mocktails were amazing The food is extremely good, I actually invited my local friends down for Dinner and lunch and they were talking about it the next day which is always a good sign. I would definitely stay again the only thing I would say, is the beds/mattress are extremely firm. But everything else is perfect 👌

Very convenient location if u drive, just next to M4. Breakfast is not too bad, can request for vegetarian sausages.

Beautiful and lovely surroundings. A lot to choose from for breakfast. Most of the staff are nice, but there is one guy who is not that nice very rude the way he talks and answering questions. There is two glass in the bathroom which is fine but if you request for a glass to drink in the room they will still bring you the same kind of glasses to you. I think they should have different shapes of glass for different purposes. Also some of their tea cups are too big and is not classy at all.

My family and I stayed in 2 rooms which inc a dinner package. We had a very warm lovely welcome by the receptionist who was extremely helpful. Our room was not as clean as we would have expected which was a shame but it was nice to have a room with 2 double beds. The handle on one of the bathroom doors was faulty so we had to leave it open when using the bathroom. We had booked the dinner package and booked our table in advance for 7pm. I understand that they were quite busy that evening but unfortunately we still didn't get our food order taken until 8pm. The kids got their meals soon after but the adult main meals didn't arrive until 9pm. It was a long time for us to wait when our children were getting restless and tired. We also by that point felt it was too late to eat and didn't finish our meals. We did speak to the manager and eventually they did compensate for the long wait so we appreciated that. Breakfast was brilliant lots of choice and good timings for breakfast. The swimming area needs a bit of a refurb. Even though there is lots of space it just needs a bit of TLC and a refresh. Other than the few items mentioned we still had a lovely stay with family The receptionists were exceptional and every understanding. They even spoke to us the following day to apologise about the issue with the dinner. We wouldn't let it stop us from staying there again.

Very nice hosts, excellent food and charming rooms, can recommend!