Medina Apartments

Not recommended Stay in another CLEAN hotel. The baby cot is extremely dirty and not to be used by kids. Room type Junior Suite not a regular room The rate includes Full board (buffet) however they sever room service instead and have limited options only 5 4 main course. So if you are staying for 2 or 3 nights You have to eat the same dish 2 times a day for your entire stay. The other 5 stars hotel here server open buffet. Just choose another hotel . Zero value for money Zero service You have to call three times to get the order/service (and it will arrive wrong after an hour at least)

Firstly I would like to make very clear that there are two Movenpick hotels in Madinah which some reviewers seem to be mixing up! This one is part of the Accor group and the Movenpick Madina that we stayed in. It is BEHIND the Pullman Zamzam Madinah, which faces one side of the Masjid al Nabawi haram. So it is a couple of roads walk away from the haram on the opposite side to the female entrances to the haram. This is nowhere near five star standard. Due to the poor condition of the bathrooms and room decor I would say three is being generous. Despite its attractive entrance and reception this is a rundown hotel in need of refurbishment, in particular the disgusting bathrooms. The bath, sinks and tiles were old, stained and mouldy. This was made worse by the fact that the housekeeping was very poor. The rooms weren’t cleaned and towels not changed unless we requested this. The actual rooms were ok despite the tired looking furnishings and lack of cleaning. The receptionist who checked us in apologised for not giving us adjacent rooms, but we discovered we did have adjacent rooms, and both were triple rooms. The rooms were quite spacious with comfortable generous sized beds but the TVs had very poor reception and the wifi was appalling, regularly dropping out. The fridges in the rooms were tiny and barely cold. In fact they and the lights turned off whenever we took the key cards out! Because of the hotel location the view out of the window was depressing, a view of the main road. A nice touch though was that as well as a Quran there was a nice prayer mat in each room. On our first morning we went down to breakfast to discover that the female staff had already let some guests have breakfast for our rooms. The head of staff quickly resolved this apologising profusely. In fact apart from this confusion on the first day we found the restaurant staff to be very nice people. They always had a smile for us and the waiters always ready to assist. We were very very disappointed with the very limited cooked breakfast items - there was barely any variety and apart from on one day only vegetarian options. The pancakes were disgusting and tasted like long life ones from packets rather than freshly made. Very very disappointing. But the worst was that there was no fresh coffee!! Only sachets of instant coffee. How is this possible in a so called five star restaurant? There was a big unhealthy selection of pastries though. And the strawberry juice when available was nice. We tried to order room service in the evening on one occasion- the staff member (chef?) who answered the call was rude and told us some of the items were either unavailable or incorrectly described on the menu! On the whole staying at this hotel was a major inconvenience due to its location and at best it is a three star hotel. I would not stay here again.

My room was very clean. But my 2nd day my room not tidy up at all even no drink to top up.other than that its ok

Brilliant hotel with Brilliant staff, loved the 3 days we stayed there, location is good. Only a few minutes away from the Mosque, our flight was delayed and we lost our room, but the staff made sure we had a temporary room for a few hours before changing it to an absolutely stunning room, thank you Saja Al Madinah for a wonderful stay, will be staying there in the future

The hotel is just next to the airport from where there are direct public buses (bus number/line 400, running roughly every 30 minutes, journey time 20 minutes) to Al Haram. The furniture in the room is a bit aged, but other than that it is perfect for a few nights for exploring the city. Even though it is next to the airport the noise from the planes could not be heard in the room. The buffet breakfast is OK for 1-2 nights.

Lady Name Reema she deal with me She very nice professional in her job and caring her customer This is my 1st in hotel she try to give best available room and then she fallow everything is ok I feel proude you have staff to care customer I am very pleased and inshallah visit again Thank you so much

A very good location. Just a few steps to Haram. It is very convenient for those who travel with family.

Very nice hotel, modern and clean, great staff, comfortable and spacious room. Small downsides: problems with hot water in the shower and the distance from Masjid Ennabawi due to work in the city but the hotel provides a shuttle before and after each prayer

The hotel location was very convenient! Just 200 meters away from the Masjid Nabawi. Very clean hotel. The pillow, bedsheet and bed were comfortable. Friendly and helpful staff. Really enjoyed my stay! Wifi connection & breakfast was good too. Overall I’m fully satisfied and definitely come back soon.

Honestly a beautiful hotel, the staff were all very respectful, kind and easy to talk to especially Masum Ahmed and Al Ameen Sarker who helped us continuously during our stay!! We had the breakfast buffet included and it exceeded our expectations everything was well served and there was various options. We stayed for 3 nights and the Elaf al tawqa hotel made our experience easier overall due to how close it was to the prophets mosaue Allhumarik, can’t wait to return!