Read genuine traveler ratings & reviews to find your perfect stay.
Posted onFeb 14, 2026|Deluxe King Room
Anonymous UserMy recent stay at Makarem Burj Al Madinah was truly remarkable, and it is a hotel I would highly recommend to anyone visiting the holy city. From the moment I arrived, the experience exceeded expectations in every possible way. One of the hotel’s greatest advantages is its excellent location, just a short and convenient walk from the blessed Masjid Al Nabawi. This proximity makes it incredibly easy to attend prayers, especially Fajr and late-night prayers, without the stress of transportation or long walking distances.
The staff at Makarem Burj Al Madinah deserve special recognition. Every team member I encountered was welcoming, respectful, and genuinely eager to help. The front desk staff handled check-in smoothly and professionally, always ready to assist with questions or requests. Equally impressive was the cleaning team, who maintained the rooms and public areas to an exceptionally high standard. Their attention to detail was evident daily, and their polite and friendly manner made the stay even more comfortable.
As the hotel is only around six months old, everything feels fresh, modern, and thoughtfully designed. The rooms, corridors, and common areas are spotless, well maintained, and beautifully finished. There is a noticeable sense of cleanliness throughout the property, complemented by a pleasant and refreshing fragrance that greets you as soon as you enter. This consistent cleanliness and inviting atmosphere contribute greatly to a sense of peace and relaxation after long hours spent at the Haram.
Another excellent feature of the hotel is the 24-hour gym, which is thoughtfully segregated for men and women. This allows guests to exercise comfortably and privately at any time of day or night. The gym is modern, clean, and well equipped, making it easy to maintain a fitness routine even while traveling. Having round-the-clock access is especially convenient for guests with busy schedules centered around prayer times.
Breakfast at Makarem Burj Al Madinah was another highlight of the stay. The breakfast spread is generous, varied, and well organized, offering a wide selection of dishes to suit different tastes. From fresh and hot options to lighter choices, everything was prepared to a high standard. The dining area is clean and pleasant, and the breakfast staff are attentive, friendly, and efficient, ensuring a smooth and enjoyable start to the day.
Overall, Makarem Burj Al Madinah delivers an outstanding hospitality experience. Its close proximity to Masjid Al Nabawi, combined with its new and pristine condition, friendly staff, excellent housekeeping, well-designed gym facilities, and high-quality breakfast, make it an ideal choice for visitors to Madinah. I would gladly stay here again so long as prices remain reasonable God willing and confidently recommend it to anyone seeking comfort, convenience, and quality during their visit to this sacred city.
Show more
Price per night from:PHP 11,988
Posted onAug 31, 2026|Prestige Suite Twin
Ir Sharifah Azlina (CEO)I couldn’t find anything wrong with this hotel except that my next door neighbour was extremely noisy. The location is strategic to the female pray area in Masjid Nabawi. The suite is spacious & there are sweet touches like a fruit basket, a box of sweets & roses on checking in. It offers partial view of the Haram.
There are also many lifts that make it convenient to move.
Show more
Price per night from:PHP 11,412
Posted onSep 19, 2026|King Room with City View
Guest UserThe main issue was the attitude of the reception staff during check-in. I arrived at 3:45 PM, only 15 minutes before check-in, but was told to wait. When I politely asked how long, the staff member responded rudely and told me he would let me know. I ended up waiting around 20 minutes before going to pray. When I returned, the same staff member was free, so I approached him, but he told me to wait for another staff member who was busy with another guest, even though he was free and had already seen my booking. Eventually, I had to wait again before being checked in. Overall, the attitude and customer service were not professional or welcoming.
Show more
Price per night from:PHP 6,532
Posted onOct 2, 2026|Deluxe King Room with Haram View
Anonymous UserAn exceptional stay at Pullman Zamzam Madinah! The hotel’s prime location just steps away from Al-Masjid an-Nabawi makes it the ideal choice for anyone visiting Madinah. The rooms are spotless, spacious, and designed for complete comfort, ensuring a peaceful environment after prayers.
While the entire staff provided wonderful hospitality, I want to extend a special and heartfelt thank you to Mr. Moataz. His professionalism, attentiveness, and willingness to go above and beyond made our stay truly seamless and stress-free. Outstanding service from start to finish—we look forward to returning!
Show more
Price per night from:PHP 6,686
Posted onFeb 24, 2026|Standard Triple Room
Anonymous UserI booked a triple bed room, but the hotel generously upgraded us to a suite room at no extra charge. It was such a lovely surprise! The suite was spacious, clean, and well-equipped with all the amenities we needed. The beds were very comfortable, and the overall atmosphere was relaxing. Thank you to the hotel team for the thoughtful gesture — it made our stay even more memorable.
Show more
Price per night from:PHP 5,841
Posted onSep 3, 2026|Classic Quadruple Room
Guest UserCheck-in was smooth and easy. Concierge were always helpful. The quadruple room was comfortable and suitable for our stay. Overall, the room was still comfortable and practical. Distance is the main reason for me choosing this hotel. It’s only about a few minute walk to the mosque entrance.
Show more
Price per night from:PHP 15,024
Posted onJun 20, 2026
Guest UserMy stay was average overall. The hotel benefits from an excellent location and the convenience of free parking, which made getting around very easy. I would also like to commend the staff for their helpful attitude and good service. Whenever issues were raised, they responded promptly and did their best to address them.
That said, the property would benefit from som9e renovation and maintenance. The room furnishings appeared dated, the mattress was no longer very comfortable, some of the lighting fixtures were not working, and the cable TV signal was inconsistent. The bathroom drainage could also be improved, as water tended to remain on the floor after use.
While the hotel offers good value in terms of location and service, updating the rooms and facilities would greatly enhance the guest experience. I would be happy to stay here again if renovations are carried out in the future.
Show more
Price per night from:PHP 4,621
Posted onDec 25, 2025
Guest User
The hotel was perfectly located near the Masjid al Nabawi and restaurants and shops. The staff were helpful and accommodate my request for early check in. Highly recommend the hotel.
Show more
Price per night from:PHP 9,395
Posted onJul 4, 2026
Abida RahmanThe Pros: Unmatched Location & Heartwarming Service
Dream Location for Female Pilgrims: The absolute biggest selling point. It is less than a 3 to 4-minute walk to the women’s prayer area, with Gates 329 and 330 being the absolute closest.
Convenient Amenities Nearby: The Nusuk Center is right next door, and there is a children’s nursery within a 10-minute walk, making it incredibly convenient for families.
Outstanding Housekeeping & Concierge: The service from the ground staff is exceptional. The Bangladeshi staff members are incredibly kind, sweet, and genuinely wonderful people who elevate the stay.
Great Breakfast Experience: The breakfast team does a fantastic job. The live omelet station and the pancake/waffle station are definitive highlights.
Abundant Dining Options: You are completely spoiled for choice. The hotel is literally opposite Hardee's, KFC, and Karak Express. Al Tazaj is nearby, alongside great cafes like Brew 92 for high-quality coffee.
The Cons: Dated Infrastructure & Front Desk Friction
Aging & Faulty Bathrooms: While the hotel looks grand from the outside, the interior infrastructure is noticeably old. Even after changing rooms twice, the bathrooms had major design and maintenance issues:
Severe water leakage across the entire floor every time you shower (whether in a bathtub or regular shower setup), resulting in a constantly wet room.
Cramped layout where the commode is practically at the brink of the bathroom door, leaving almost no space.
Visible mold in the toilets.
Unhelpful Reception Staff: The front desk team lacks friendliness and clear communication.
Late Check-Out Hassles: Despite booking a guaranteed 6:00 PM late check-out via Trip.com, the hotel refused to fully honor it. It required tedious coordination with 3-4 different staff members just to get a slight extension past the standard 12:00 PM slot.
Final Thoughts
While Millennium hotels are generally convenient for airport access, the internal wear-and-tear here is tough to ignore. It remains a solid option solely for its proximity to the Holy Mosque, but at this premium price point, you can likely find newer, better-maintained properties in Madinah.
Show more
Price per night from:PHP 7,579
Posted onJun 27, 2026
Guest UserAmazing and welcoming reception staff , one of the ladies offered me cold water while the other one said very simple word that stayed with me “إقامة سعيدة”
While these to be simple and basic hospitality, I perceived it in a very positive note.
Thanks once again
Show more
Price per night from:PHP 2,603