With a stay at I’M Hotel, you'll be centrally located in Makati, within a 10-minute drive of SM Mall of Asia and Manila Bay. This 5-star hotel is 3.2 mi (5.2 km) from Fort Bonifacio and 3.7 mi (5.9 km) from Venice Grand Canal Mall.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and a banquet hall.
Grab a bite at one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Planning an event in Makati? This hotel has facilities measuring 1830 square feet (170 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 434 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
AAnonymous User2024.11.12
The hotel is nice. I love their pool and massage and onsen. The service is also pretty good. I didn’t really like the food though. But overall, we really liked our stay here. We would recommend it to our friends.
Hotel near Makati Central Business District,Makati100% of visitors choose this area
A stay at Dusit Thani Manila places you in the heart of Makati, within a 5-minute walk of Glorietta Mall and SM Makati. This 5-star hotel is 0.4 mi (0.6 km) from Greenbelt Shopping Mall and 0.5 mi (0.8 km) from Ayala Center.
Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy local cuisine at The Pantry, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 500 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
LLani Andrada2024.10.28
Food was excellent, service also excellent, room are clean only the pillows are very soft , bed is perfect , location is close to the shops , also the people are very accomodating n friendly
Hotel near Makati Central Business District,Makati100% of visitors choose this area
With a stay at Valero Grand Suites by Swiss-Belhotel Makati in Makati (Makati Central Business District), you'll be within a 10-minute drive of SM Mall of Asia and Fort Bonifacio. This 4-star aparthotel is 3.4 mi (5.4 km) from Venice Grand Canal Mall and 3.8 mi (6.2 km) from Manila Bay.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.
Enjoy local and international cuisine at Casa Valeros, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:00 AM to 10 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 271 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and coffee/tea makers.
CCrispyshanghai2024.11.01
Of course! Here’s a sample review:
I recently stayed at Grand Valero Suites and had a wonderful experience. Their staffs were incredibly welcoming and attentive, always ready to assist with a smile. My room was spacious, spotless, and well-appointed, with comfortable bedding that made for a restful sleep. The amenities were top-notch and exceeded my expectations. The hotel’s location was ideal, providing easy access to Makati City’s bar, shopping centre and parks Overall, I had a fantastic stay and would highly recommend it to anyone visiting the area!
Let me know if you’d like to personalize it further.
Excellent
781 reviews
4.4/5
Price from
IDR 759,777
per night
Check Availability
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Hotel near Makati Central Business District,Makati100% of visitors choose this area
In the heart of Makati, The Alpha Suites is within a 5-minute drive of Makati Medical Center and Greenbelt Shopping Mall. This 5-star aparthotel is 1.2 mi (2 km) from Glorietta Mall and 1.3 mi (2.1 km) from Ayala Center.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an indoor tennis court, and a sauna. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and an arcade/game room.
Grab a bite to eat at one of the aparthotel's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. This aparthotel has 6 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 256 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Your pillowtop bed comes with premium bedding. LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.
AAnonymous User2024.07.27
The hotel is very accommodating and the staff are kind Amenities are superb and the room is spacious and clean. Appreciate the effort of one of the guest services named Jena who assisted us to access the pool since it was closed due to bad weather. The overall experience is fantastic and awesome. Will definitely comeback
Hotel near Makati Central Business District,Makati100% of visitors choose this area
With a stay at Makati Diamond Residences in Makati (Makati Central Business District), you'll be steps from Greenbelt Shopping Mall and 5 minutes by foot from Legazpi Active Park. This 5-star hotel is 0.4 mi (0.6 km) from Ayala Center and 3.7 mi (6 km) from SM Mall of Asia.
Relax and unwind with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a steam room. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Enjoy a meal at Alfred or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Continental breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Makati? This hotel has facilities measuring 5726 square feet (532 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 410 air-conditioned rooms featuring LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
The Hotel is just 7 km to Ninoy Aquino International Airport – Terminal 1
AAnonymous User2025.01.03
Loved our experience at MDR ❤️ Booked an overnight stay with my son and requested a SIMPLE surprise for him at the room, and yes, THEY MADE IT HAPPEN without confirming nor declining my request. LOVED THE INDOOR POOL because it’s only 4ft and it’s the perfect depth for him without me worrying cos I did not swim 😄
Breakfast was GREAT! We chose the continental bfast buffet but I think they have a filipino buffet also at the 4th floor. LOVED the choices too.
Staff were VERY accommodating, polite and friendly. There was a power interruption at 10am until check out but it was fine.
Hotel near Makati Central Business District,Makati100% of visitors choose this area
Located in Makati (Makati Central Business District), The Peninsula Manila is within a 10-minute drive of SM Mall of Asia and Fort Bonifacio. This 5-star hotel is 3 mi (4.8 km) from Venice Grand Canal Mall and 3.9 mi (6.4 km) from Newport World Resorts.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Grab a bite at Old Manila, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, express check-in, and express check-out. This hotel has 10 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 351 guestrooms featuring refrigerators and minibars. Wired and wireless Internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2024.05.24
My first trip to MNL loved the central location with greenery around, the staff all went out of their way to please us. Minor issues with tv remote control were quickly resolved.
My only side comment is that the property could do more for the environment by: putting some solar panels on the roof, filtering the chimney smoke coming out, on roof. Also in this day and age plastic pet bottles could easily be replace by local glass bottles and a small sign in the room asking guests to place towels in bathtub in case they shoul be laundered is something we all appreciate - our towels were changed daily- I forgot to make a sign for housekeeping team!
But overall wonderful experience your lobby is fabulous and what a vibe anytime congratulations ! We will be back certainly! Robert & Busaba from Phuket.
Hotel near Makati Central Business District,Makati100% of visitors choose this area
Located in Makati, Makati Shangri-La Manila is a perfect starting point from which to explore Manila. Both business travelers and tourists can enjoy the property's facilities and services. To be found at the property are 24-hour front desk, express check-in/check-out, luggage storage, Wi-Fi in public areas, room service. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find flat screen television, carpeting, slippers, towels, air conditioning. Access to the property's hot tub, fitness center, sauna, outdoor pool, spa will further enhance your already satisfying stay. Discover all Manila has to offer by making Makati Shangri-La Manila your base.
RRoshiR2024.08.30
We love coming back here because of the prime location and accessibility to everything. We were surprised when one of the Bellman remembers us since our last stay was in January 2024. I just hope that the hotel management will reiterate the staffs to greet the quests no matter who it is what they are wearing. One thing it feels a bit off for me was only once in a blue moon you get a greeting from the staff around especially at the breakfast. Genuine warm hospitality is the best key to make your guest feel special and comfortable. But overall it’s still a good stay. We truly appreciate the handwritten card from the GM. Thank you Shangrila Makati for making my Birthday month a sweet one. Our Home away from Home in Makati.
Hotel near Makati Central Business District,Makati100% of visitors choose this area
With a stay at New World Makati Hotel, you'll be centrally located in Makati, within a 10-minute drive of SM Mall of Asia and Newport World Resorts. This 5-star hotel is 3 mi (4.8 km) from Venice Grand Canal Mall and 4 mi (6.4 km) from Manila Bay.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a sauna and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Grab a bite at The Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a limo/town car service, and dry cleaning/laundry services. Planning an event in Makati? This hotel has facilities measuring 21528 square feet (2000 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 578 guestrooms featuring refrigerators and minibars. Your pillowtop bed comes with down comforters. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.
GGuest User2024.12.15
The hotel location was great! Infront is greenbelt and walking distance from Glorietta. Everything is within easy access. The food in the hotel was varied. We went for the buffet dinner and breakfast the next day. We enjoyed our stay.❤️
With a stay at City Garden GRAND Hotel, you'll be centrally located in Makati, within a 10-minute drive of SM Mall of Asia and Fort Bonifacio. This 5-star hotel is 3.5 mi (5.7 km) from Venice Grand Canal Mall and 4 mi (6.4 km) from Manila Bay.
Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Enjoy international cuisine at Firefly Roofdeck, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. This hotel has 3 meeting rooms available for events. Free valet parking is available onsite.
Make yourself at home in one of the 311 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.
AAnonymous User2024.11.28
The hotel overall provided a good experience, with cleanliness meeting standard expectations. However, given its 5-star rating, the amenities offered were not particularly impressive for the price point and felt rather basic. On a positive note, the breakfast was enjoyable, and the staff were welcoming and attentive, ensuring a pleasant stay. One area for improvement would be the corridor lighting on the floor I stayed on, which was dim and could benefit from replacements to enhance the ambiance.
Oakwood Makati Avenue occupies a prime position at the dynamic crossroads of Makati Avenue and Kalayaan Avenue. Nestled within the lively Poblacion district of Makati renowned for its vibrant nightlife the property offers accessibility to a plethora of banking facilities specialty shops dining options commercial centers and prominent landmarks. Notable destinations such as the Greenbelt Shopping Mall Circuit Makati Ayala Triangle Gardens Bonifacio Global City and Rockwell are within easy reach. Moreover the property is only 7.5km from Ninoy Aquino International Airport ensuring a hassle-free arrival and departure experience.
GGuest User2024.09.18
verry good appartment,frontoffice employe Leigh helped me verry good with my desire for having Netflix and made it posible for a upgrade woth a little bit more pay 😊. They Appartments are big and clean and have everything you need,clean everyday and the breakfast is amazing and you can choose alot of different dishes. If you want you can cook your own dinner in the kitchen,have a refrigerator. The location is perfect,when you go outside there are bars restaurants and clubs,7/11 everything is in 50 meters from the entrance,in the famous burgous area lots of things to do at night,but when you inside the room its quiet and you hear nothing from the party seen! Club Octopus 100 meters away
Excellent
67 reviews
4.3/5
Price from
IDR 2,134,078
per night
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Top 10 Premium Hotels in Makati
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Discover our curated selection of premium hotels in Makati for your next stay
No.
1
4.4/5
90 review
Holiday Inn & Suites Makati, an IHG Hotel
Hotel near Makati Central Business District, Makati
"Friendly owner""Great stay!"
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No.
2
4.5/5
350 review
Seda Residences Makati
Hotel near Makati Central Business District, Makati
"Delicious breakfast""Great for business trips"
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No.
3
4.5/5
125 review
Somerset Central Salcedo Makati
Hotel near Makati Central Business District, Makati
"Friendly owner""Great stay!"
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No.
4
4.6/5
351 review
City Garden Grand Hotel
Hotel near Makati
"Great stay!""Friendly owner"
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No.
5
4.5/5
170 review
Citadines Salcedo Makati
Hotel near Makati Central Business District, Makati
"Great stay!""Friendly owner"
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No.
6
4.6/5
466 review
The Alpha Suites
Hotel near Makati Central Business District, Makati
"Great for business trips""Many amenities"
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No.
7
4.2/5
42 review
Aruga Apartments by Rockwell
Hotel near Makati
"Great stay!""Great rooms"
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No.
8
4.2/5
47 review
Somerset Millennium Makati
Hotel near Makati Central Business District, Makati
"Friendly owner""Great stay!"
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No.
9
4.5/5
49 review
Citadines Benavidez Makati
Hotel near Makati Central Business District, Makati
"Great stay!""Clean and tidy"
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No.
10
4.6/5
68 review
KL Executive Greenbelt (Klx)
Hotel near Makati Central Business District, Makati
"Good Location"
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Latest Reviews for Makati Hotels
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Read genuine traveler ratings & reviews to find your perfect stay.
4.6/5
Outstanding
GGuest UserThe kitchen contains various utensils, there is a coffee maker and a toaster, and there is a sink and dryer. The hotel is old, like the kitchen and sink wood, but the furniture has been renovated, and there is a dining table for four people. The price is high, the bathroom needs cleaning, there are stains, the TV is small and there is no YouTube, smoking is not allowed in most rooms The hotel has a place on the sixth floor that is open and there are no chairs. Some workers lack experience and need more training. They annoy you by hinting at giving them money, but some of them, on the contrary, are very excellent in dealing, and in particular the respected employee Alan in the hotel restaurant treats him professionally.
Hotel near Makati Central Business District, Makati 100% of visitors choose this area
Price per night from:IDR 2,196,648
4.5/5
Excellent
Citadines located one of peaceful suburb of Manila away from all the busy city action. The room I stayed in studio type big room had everything kichen with all the necessary equipment coffee maker and coffee big tv with social network connection and local channels bed very comfortable and big and clean standard bathroom with hot cold water only toothbrush and toothpaste provide and room clean everyday had a good sleep no issues the prise reasonable from staff very easy to communicate and check in check out easy process. I should given Citadines if they improve the breakfast crowded and slow service very small breakfast place for 32 floors hotel and becouse isn’t a buffet breakfast your order it takes long time be served it really painful hope management it comes up expending this place or get rid of breakfast offer so guests can arrange their own breakfast definitely will come back hope things will improve the better.
Hotel near Makati Central Business District, Makati 100% of visitors choose this area
Price per night from:IDR 1,510,615
4.3/5
Excellent
GGuest UserTHE BEST PLACE TO STAY AT‼️ This place is just superb in everything! The location is perfect, all staff were very amiable and attentive, and they reply so fast to any of your queries! We got there early because of my surgery, and they were very generous to accommodate us. Now the room—- it is more than what you pay for! I promise you that their affordable rate offers every necessity you would need. The room is very spacious with cooking and dining area, it’s clean and cozy. I rested after surgery with peace and calmness! Their bathroom is super clean with complete amenities! Even the bed is so soft, comfy and white! I love everything about Sphere! Thank you so much and i’ll be back soon!
Hotel near Makati Central Business District, Makati 100% of visitors choose this area
Price per night from:IDR 1,043,575
4.3/5
Excellent
FFred ConcklinCentrally located, newly built great apartment building. The unit was simply amazing with all the necessary amenities. Exceptionally clean. We loved the interior. Unit was at the 54th floor with a good view of the city. WiFi connection was good. Bed was really comfortable with comfortable pillows. Aircon was good. Ample hot water in the bathroom. We totally recommend air residence.
Hotel near Makati Central Business District, Makati 100% of visitors choose this area
Price per night from:IDR 489,385
4.3/5
Excellent
JJonalyn R.Large space. Clean. Strong aircondition. Good shower heater. Complete amenities. Kind management also. Has netflix and large tv. Much much better than a hotel. Everything near. Very very convenient. We enjoyed our stay. Owner communicates with you when you need something. Hassle free. I love it. Perfect. Thank you so much.
FFred ConcklinCentrally located apartment complex with all the necessary amenities for a comfortable stay. It’s a self check in unit where we get the code for the door which is getting changed every single day. Small, cute and comfy apartment unit on the 44th floor which had a great view of the part of the city where there was a balcony but it’s unable to use. Kitchen included necessary pots and pans for cooking so i cooked everyday here. Good aircon and ample hot water in the bathroom. The wall sockets in the kitchen and in the bathroom don’t work so please get them fixed. We liked the interior inside it was soothing. Everything is thought after here at the apartment.
Location is great with everything you need in a walkable distance. Great part of the city. We fully enjoyed and totally recommend.
Hotel near Makati Central Business District, Makati 100% of visitors choose this area
Price per night from:IDR 489,385
4.2/5
Very Good
GGuest UserFirstly, the good. Good location in colourful Poblacion (close to the heart of Makati but keep alert) and reasonably priced. Good friendly staff who go out of their way, Nino, Marlon and Leo (Nino in particular gave me great help when ING Australia had suspended use of my ATM card given its overseas use even though I advised that I would be overseas! lol). Good security (steel security door) and good value. The bad....upper floors can only be accessed by stairs which resemble the steep climb to the death face of K2 (to say it is somewhat steep is an understatement). Nimble young folks and families could do it but it was a great strain for older folks like me despite the fact that the friendly staff were happy to carry my bags upstairs. Secondly, the internet there must be run by evil spirits - you would get connected and the internet would fade and disconnect, or refuse to connect repeatedly. There are many other alternative internet options (different routers for different floors) however you would get the same bad internet experience over and over again. Whilst there is no great internet even in Manila, at the end of the day the internet here was a very frustrating experience and a great difficulty if you absolutely required it (which is most of us). The rooms were so so and came with air conditioning and were about right for a budget stay.
Ccatherine malazabon my 1st day I enjoy the stay however I never see the agent on the day of my arrival and we only talk directly in viber . But then I received a violations because access card is non transferable and shareable so every time you have guest coming you need to pick them up at the lobby . but that`s my struggle been busy with my daughter bday event and I
Violated the house rules of the hotel. But the end of 2 days stay I unable to to rest after getting the paper and talk to all the officer . I`m thankful that one of the PMO office assisted me and send email for waiver .On the bathroom the sink and bowl toilet bowl is very old they have shampoo and body wash but no tooth paste and brush or slippers . AC is old type model and because of that the AC water drip on the floor which cause damage the floor. The agent assigned to my booking is difficult to get in touched and delayed reply. I was not inform there`s bigger pool that require one day reservation because during our stay it`s been raining due to typhoon / habagat hoping that adult can able to swim on deep big pool. There`s indoor pool for kids. No play room for kids . I`ve learned my lesson . I will Still recommend this place .
GGuest UserThe condo hotel has a great location near shopping & business district. The condotel itself is old and tired looking. The room was basic, clean, functional but the towels were old & worn. Thankfully the AC & fridge worked well. As in all hotels I’ve been too in the Philippines, the staff was courteous, friendly & helpful. There’s visible security staff always present at the small lobby which I thought was unusual for a no frills condotel. Overall, I would recommend Princess Plaza as a good value if you’re looking for a no-frills, functional room close to the shopping centers.
Hotel near Makati Central Business District, Makati 100% of visitors choose this area
Price per night from:IDR 625,698
3.5/5
AAnonymous UserThe location is good. There is a waltermart supermarket nearby and convenience stores around the area.
It is also at the middle of the NAIA airport and makati CBD which makes it very acccessible and convenient.
The room is very spacious. There is also pool, sauna and gym facilities (with additional small charge) and then some basic appliances inside the room. There is also a TV with subscription but no instruction on how to use it (perhaps im not familiar how to operate netflix on a tv)
The room is decent, but not as clean as hotels as there were some small cockroaches roaming around.
Lastly, a bit puzzled on the check in and checkout process as no info was provided after booking.