Please do yourself a favor and book elsewhere, this Charming Palace is a disaster. Here is my story. I booked a trip to Venice for my wife’s birthday. I chose this particular hotel because it’s located near Realto bridge, which is where we wanted to be. My wife has mobility issues and we needed that specific location. Additionally, we booked this place because it has a full kitchen which we were going to use because of the aforementioned mobility issues, as well as two bedrooms and canal views, and on the quiet street. The evening before our check-in we received a message from Maurizio, the owner, telling us that there is an issue with the boiler, and he will host us in a “better structure” at another hotel. I sent a message to Maurizio asking whether the hotel also has canal views, and Maurizio did not respond. Long story short, on arrival we were met by a lady who walked us to a different hotel. The hotel was almost 1km away from the Realto bridge, and again, my wife has mobility issues, so for us that was a big deal. Then the hotel did not have water views, it was above a very noisy restaurant where you could see people heads out of the window, and noisy from 8am until 11pm. Obviously no water views, there was no full kitchen, no second bedroom, there were 3 other neighboring rooms on the floor and a noisy common area, the shower was pressure was low, the water from the shower was leaking all over the bathroom and into the corridor because the shower door was not installed, and the whole Venice experience turned into a disaster. I did not reach out to Maurizio during my 2 night stay because we were not willing to move to another hotel even if he offered, due to my wife’s mobility issues, and really because we should not have been placed in that “better structure” from the very beginning. Upon my checkout, I reached out to Maurizio to work out a partial refund, because the place that he put me in was much worse that what I booked, and I am sure it was much, much cheaper too. But Maurizio refused a refund saying that I should have reach out to him sooner, and that it was unfair from my end to request refund upon check out, to which I responded that it was unfair to put me in a terrible room without the views of the canals, on the outskirts of Venice, on top of the restaurant, without working shower, without working AC, and call it a better structure. Needless to say, there are many places in Venice that you can stay in, and AVOID this place at all costs. If you already booked it, cancel it, run away from here. I normally don’t write reviews, but this place deserves 0 stars. I am working with my travel provider to refund me the trip expense, if that doesn’t work I will deal with my credit card to dispute the charge. I am also going to work with Chase / Expedia travel website to file an official complaint, and will attempt to do everything possible to delist this place from those travel websites so that other people don’t end up in the same si
Very Good
104 Reviews