Hotels With Spa in Samarqand, Uzbekistan

The hotel is of a high level of comfort - the room, breakfast, everything is great, worth the money! There are some shortcomings that should be corrected - the waiters in the lobby do not know the menu, they mix up the dishes. There is a large area around, they could organize scooter and bicycle rental as an option for leisure for guests. There is not enough transfer at least to the eternal city, to the fountain - you have to call a taxi every time.

We were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained. Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present. Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food. A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.

We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.) What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.” This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service. By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!

The hotel is located in the ”Silk Road” complex. There is an artificial river and a large green space in front of the gate. The environment is beautiful and quiet. The hotel staff is enthusiastic and professional. They helped us book a taxi to the airport at 3 o'clock in the middle of the night. Our room was very clean, tidy and comfortable. The hotel breakfast was very fresh and rich, and the Western dinner dishes were good in style and taste.

Although it is a distance from the scenic spot, the price/performance ratio is very good The room is clean and the hotel looks like a palace. It is first-class. The staff were also very friendly, helping with luggage and providing the night show time at Registan Square.

I was there off-season on March 8. There weren't many people in the hotel, the rooms were clean and tidy. There weren't enough robes in the room and I would have added something moisturizing for the body (cream) to the cosmetic set. A corkscrew and glasses. Overall, I recommend it, including using the spa area. There was no one there off-season, which is how I like it)

The bad communication of the hotel with the service ...1 First on arrival forced to pay some tax ... although taxes are included in the price ... 2 Secondly stated that the number at all was not paid ... and had to find out with a trip com where the prepaid money was gone

[Luxurious stay in Samarkand] This hotel is located about a 5-minute walk from Registan Square in Samarkand, and it seems that a wedding hall for locals is also located next door. The luxurious interior matches that, and the lobby entrance raises your expectations for your stay. One of the hotel staff spoke a little Japanese, and although he spoke broken Japanese, he greeted me kindly with a ”hello.” The room had an elegant atmosphere, and the bed was comfortable. In addition, the breakfast buffet had a wide variety of options, and was very satisfying and delicious!

Staffs can talk in English and good service, Even though has a little bit high price but I think this is a good hotel to stay in Samarkand

a modern hotel with clean and nice but not big deluxe rooms. hammam didn't work normally during our stay. but staff was nice