The hotel's location is excellent; you can easily walk from Beppu Station with your luggage. The room view exceeded expectations, offering a panorama of mountains, sea, and city. Breakfast was great, with unlimited tempura! Plus, there's a free drink bar in the restaurant every day. The room size was generous, and the facilities were new. The only downside is that our room on the second-highest floor was directly below the onsen level, leading to some noise. We reported it to the hotel, but they couldn't do anything about it.
Hotel near Yufuin Onsen,Yufu99% of visitors choose this area
GGuest User2025.05.19
Dinner and breakfast : all food was cold because half of the food (about 4-5 small dishes and main) was placed at my table before i went to the restaurant. The servant pushed me to eat faster as the second half (the rest 4-6 small dishes) was put on table when i just started the first half. Quite disappointing. Supposed dessert shd be served after meal, The servant even placed it when i still had 4-5 dishes not finished. Annoying.
Hot spring : opening hour was acceptable but there was no view to the beautiful scene at all. Quite disappointing too. The bamboo screen was too enclosed, making me just looking the few plants there. When comparing with Naha, there’s only one type of hot spring and was too traditional.
Room : it’s not large as expected.
Location: not far from JR/bus station but away from main street to one and only one spot - the lake
Conclusion : too expensive when considering the bad dining experience . Not very recommended
Hotel near Kannawa Onsen,Beppu100% of visitors choose this area
SSikiqi2025.07.02
This hotel is perfectly located right in the heart of Beppu's Hells, with attractions literally on its doorstep. All five Hells (Jigoku) are within a 3-5 minute walk, which is incredibly convenient!
While the hotel's exterior is unassuming, its interior is a hidden gem. The Japanese garden in the common areas is beautiful. Our room was spacious with a great view, allowing us to see the steam rising from the Hells. Plus, having a private onsen in the room meant we could soak to our heart's content! We even had the large public bath all to ourselves during our visit.
The Teppanyaki set meal we booked was a good experience, though we wished there was a little more meat.
We specifically requested Japanese-style breakfast when booking, but for some reason, we were given Western-style instead. When we inquired, the staff informed us that it couldn't be changed.
On a very positive note, it was our wedding anniversary trip, and the hotel thoughtfully prepared a small gift and took commemorative photos for us – a very nice touch! Aside from these minor issues, everything else was fantastic.
The only real downside was the hotel's shuttle service to the station. While they offer it, the last departure is strictly before 11 AM. If you miss it, you have to take a taxi. It feels a bit inconvenient to offer a service with such a limited timeframe. For instance, we visited the Hells in the morning and ended up leaving the hotel after 11 AM, so we had to take a taxi to the JR station. An improvement here would be much appreciated!
Overall, my husband, who was visiting Japan for the first time, said it was an excellent Japanese onsen hotel experience. He gives it a big thumbs up!
The room was fantastic! Our triple room on the 17th floor offered stunning mountain and water views when opening the window, creating a very tranquil setting. The rooftop boasts both open-air and indoor hot springs ♨️, available for unlimited free use with your room key card. The water temperature was perfect, and soaking in the springs, sipping tea, and watching the sunset was pure bliss! The buffet breakfast was quite generous. The room was notably spacious, especially for Japan. Complimentary amenities such as toothbrushes, combs, and cotton pads are available for pick-up at the front desk. Rooms receive a light daily service (replacing amenities, emptying trash, but not changing linens), with a full cleaning every two days. Complimentary bottled water is provided, and the bathroom includes a bathtub 🛁. The front desk staff provided excellent, warm, and attentive service – Japanese hospitality is truly outstanding 👍.
The atmosphere was very relaxing and chill — perfect for couple and a group getaway. The staff were friendly and very helpful throughout our stay. One little thing - the bathroom door of this room type is somehow translucent sliding door, no lock, which can be a bit uncomfortable when staying with a group. A normal one would offer more privacy. Overall, a great experience!
The hotel is conveniently located right next to Oita Station, making it extremely easy to get around. In the evenings, the hotel provides complimentary ramen. Additionally, the supermarket within AMU PLAZA, located right at the station, offers discounted food items before closing. Overall, staying here makes dining, accommodation, and transportation incredibly convenient.
Drove to the hotel so location wasn’t an issue but what a luxurious resort stay for the family! The dinner buffet options were plenty with roasted beef, seafood and plenty of alcohol options. The indoor water slides and wave pool provided much entertainment for kids and they definitely enjoyed it. Bedrooms were comfortable and relatively newly renovated so we enjoyed the stay a lot. Will definitely drop by again if there’s a chance!
good value for money! would definitely stay again
location: it's relatively further from the station , around a 8-10min walk. there is a 7-11 just around the corner
room: my room came without a bathroom but for the ladies are 3 cubicles shared among the 7 mix gendered guests on the floor. i did not have to wait in line at all. there was more than enough space in the room to open my suitcase wide and still feel comfortable. bed and pillow was a bit hard though, and you can hear anyone talking loudly downstairs outside the building as the room is on 2nd floor, tho that doesnt happen very often.
food: amazing balanced breakfast that changes everyday - really delicious!
onsen: the one on 2F was smaller than 1F, but very good and comfortable. clean too. you can book a private onsen room for 500yen (50mins)
staff: all of them were super friendly, helpful and made me feel welcome. there are english-proficient staff available 24H as well :)
Hotel near Yufuin Onsen,Yufu99% of visitors choose this area
GGuest User2025.03.31
I didn't have high expectations for the kaiseki course meal, so it was okay. The room was spacious, clean, and warm. The open-air bath, family bath, and hot spring were really nice. It's a bit too far to walk from Yufuin Station, so I recommend taking a taxi. The staff were friendly, and the person who served the food spoke Korean well, which was nice. There was also a Korean staff member at check-out, so it was convenient.
Hotel near Yufuin Onsen,Yufu99% of visitors choose this area
GGuest User2024.11.12
The ryokan is clean and small although it is quite old. The dishes are delicious. The service is very excellent. Even the guest does not know Japanese, he will try his best to explain the food to the guest. Every single dish just like an art piece which use the seasonal plant to decorate the dish. The whole set of dinner and breakfast are excellent. The disappointing point is the the outdoor Onsen. The size is too small for occupants.
Very Good
55 reviews
8.8/10
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9.1/10
Great
GGuest UserThe view is superb and the footbath facing the sea is so relaxing. The room is spacious with comfortable tatami, but lighting is not quite enough at night.
AAnonymous UserThe hotel is conveniently located right next to Oita Station, making it extremely easy to get around. In the evenings, the hotel provides complimentary ramen. Additionally, the supermarket within AMU PLAZA, located right at the station, offers discounted food items before closing. Overall, staying here makes dining, accommodation, and transportation incredibly convenient.
SSara ArdeliaThe closest hotel to Harmonyland which allows you to take taxi to and from the theme park at a reasonable price.
The hotel basically provides everything from snacks, drinks and meals all day including dinner and breakfast, everything was excellent. I was aware that Mercure is an international hotel chain thus the vibes of the hotel itself can’t truly be entirely Japanese. However, I was still very satisfied with my stay overall.
I was so lucky to see some cherry blossom trees still in their peak at the hotel parking lot while the peak of most other trees in different areas had already passed.
The hotel also offers free shuttle from and to Beppu Station which we found to be very helpful.
SSikiqiThis hotel is perfectly located right in the heart of Beppu's Hells, with attractions literally on its doorstep. All five Hells (Jigoku) are within a 3-5 minute walk, which is incredibly convenient!
While the hotel's exterior is unassuming, its interior is a hidden gem. The Japanese garden in the common areas is beautiful. Our room was spacious with a great view, allowing us to see the steam rising from the Hells. Plus, having a private onsen in the room meant we could soak to our heart's content! We even had the large public bath all to ourselves during our visit.
The Teppanyaki set meal we booked was a good experience, though we wished there was a little more meat.
We specifically requested Japanese-style breakfast when booking, but for some reason, we were given Western-style instead. When we inquired, the staff informed us that it couldn't be changed.
On a very positive note, it was our wedding anniversary trip, and the hotel thoughtfully prepared a small gift and took commemorative photos for us – a very nice touch! Aside from these minor issues, everything else was fantastic.
The only real downside was the hotel's shuttle service to the station. While they offer it, the last departure is strictly before 11 AM. If you miss it, you have to take a taxi. It feels a bit inconvenient to offer a service with such a limited timeframe. For instance, we visited the Hells in the morning and ended up leaving the hotel after 11 AM, so we had to take a taxi to the JR station. An improvement here would be much appreciated!
Overall, my husband, who was visiting Japan for the first time, said it was an excellent Japanese onsen hotel experience. He gives it a big thumbs up!
GGuest UserHotel surroundings and cleanliness was top notch.
Dinner and breakfast set were amazingly tasteful and filling. Food served was fresh and served based on our eating pace. All the staff are all well versed with English and friendly with our request.
The onsen itself was great but the entrance to the men and ladies onsen was just next to each other. Ladies privacy could be easily violated as the main door was the see-through type. We were not feeling quite comfortable with the entrance layout.
11363632****The hotel's location is excellent; you can easily walk from Beppu Station with your luggage. The room view exceeded expectations, offering a panorama of mountains, sea, and city. Breakfast was great, with unlimited tempura! Plus, there's a free drink bar in the restaurant every day. The room size was generous, and the facilities were new. The only downside is that our room on the second-highest floor was directly below the onsen level, leading to some noise. We reported it to the hotel, but they couldn't do anything about it.
GGuest UserGreat food, nice room and very professional services. Easily walkable from the station and has 5 onsens so plenty for the guests to take turn dipping in the glorious bath.
AAnonymous Usergood value for money! would definitely stay again
location: it's relatively further from the station , around a 8-10min walk. there is a 7-11 just around the corner
room: my room came without a bathroom but for the ladies are 3 cubicles shared among the 7 mix gendered guests on the floor. i did not have to wait in line at all. there was more than enough space in the room to open my suitcase wide and still feel comfortable. bed and pillow was a bit hard though, and you can hear anyone talking loudly downstairs outside the building as the room is on 2nd floor, tho that doesnt happen very often.
food: amazing balanced breakfast that changes everyday - really delicious!
onsen: the one on 2F was smaller than 1F, but very good and comfortable. clean too. you can book a private onsen room for 500yen (50mins)
staff: all of them were super friendly, helpful and made me feel welcome. there are english-proficient staff available 24H as well :)
GGuest UserDinner and breakfast : all food was cold because half of the food (about 4-5 small dishes and main) was placed at my table before i went to the restaurant. The servant pushed me to eat faster as the second half (the rest 4-6 small dishes) was put on table when i just started the first half. Quite disappointing. Supposed dessert shd be served after meal, The servant even placed it when i still had 4-5 dishes not finished. Annoying.
Hot spring : opening hour was acceptable but there was no view to the beautiful scene at all. Quite disappointing too. The bamboo screen was too enclosed, making me just looking the few plants there. When comparing with Naha, there’s only one type of hot spring and was too traditional.
Room : it’s not large as expected.
Location: not far from JR/bus station but away from main street to one and only one spot - the lake
Conclusion : too expensive when considering the bad dining experience . Not very recommended
GGuest UserWe booked for a Saturday night, and while it was a bit pricey, the overall experience was superb. I'd definitely recommend staying for two nights next time. Having previously stayed in a panoramic ocean-view room, this time I opted for a room with mountain and city views. It was truly enjoyable to take in the evening mountain scenery, with the distant city lights twinkling like stars and a faint glimpse of the ocean, all from the spacious balcony. Both breakfast and dinner were excellent, and the natural hot spring was a huge plus. Almost perfect!
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