Hotels With Spa in Kanagawa Prefecture, Japan

Amazing place with amazing staff! Facilities are just absolutely amazing and the food is just so authentic and tasty. I also want to say that I have tattoos so, I wasn't able to enter the public onsens but the privates and the one in my room barely made me miss it. Also, souvenir shop is great and the yukatas that they lend you are just absolutely lovely.

Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards

Absolutely love this place! The staff are very friendly, and the onsen is clean and well-maintained. There are 3 outdoor pools and 2 indoor pools, along with a steam room and sauna, which make for a relaxing experience. The facility is open for both day trips and overnight stays, but staying overnight is much better for a more chill and leisurely time. There’s a massage chair available, but it requires payment. Breakfast is also delicious and definitely worth it. The only downside is the location—it’s not very convenient and requires some walking. If you’re traveling light, it’s manageable. They do have a payable shuttle bus, but the timing isn’t great. Walking can be pleasant if the weather’s nice, or you can opt for a taxi. Overall, I’ll definitely book this place again for the relaxing atmosphere!

Luckily this onsen hotel has a Family Mart right next to it. Everything there is clean. Onsen on 6/F is also very clean, loved it very much. The best part was to bring my family to the Yunessun swimming facility right across the road. Free entry if you get tickets from the hotel front desk.

The hotel was better than we expected. After a long commute from Tokyo we found the hotel very easy, 5 min walking distance on a straight line from the station. Inside they are stylish and clean, the beds are comfortable, the library area is so cosy and the free snacks and coffee, tea, soft beverages, even free drinks after 19:00 are such a saviors as the shops are closing early so there is nothing you can buy )). The private onsen on the 3rd floor was very clean and relaxing. If I were to come to Hakone again, I would chose the hotel without hesitation. Peaceful and comfortable

The room was typical for an established five-star hotel, quite conventional. Their strict adherence to rules was almost obsessive-compulsive. I moved the bed against the wall because I had my child with me, but housekeeping would consistently restore it to its original position every day. Then there was the enigmatic tissue box, always placed on the floor between the two beds. I'd move it, only for it to be returned to the exact same spot the very next day. The location wasn't particularly convenient either; there were very few convenience stores nearby, requiring a walk of over five minutes. Given the choice, I'd likely opt for Tokyu next time.

If you have extra money, this could be a nice way to indulge. However, a word of warning. If you're arriving at Odawara train station, there's no way to get to the hotel except by the hotel shuttle. Taxis won't take you. And the hotel shuttle won't take you unless you've placed your name on the reservation list ahead of time. Nobody warned me about this. I'd read online that a connecting train takes you near the hotel, but this isn't true either. I arrived during a snow/ice storm and waited over 3 hours before I could get a ride to the hotel. The shuttle driver wouldn't let me on. I called the hotel front desk 3 or 4 times, but they weren't very helpful. I suppose this is the language barrier. They meant well. But regardless, if a shuttle reservation is the only way to access a remote mountain top hotel, it's pretty important to make sure your guests understand this. Once I did arrive, I have to admit the room was beautiful. The buffet dinner was fantastic but not included in the price of the room - a little disappointing, since the room is already so expensive. Lots of extra costs, so be careful. I received a really great massage in my room. The onsen hot spring was very nice, and free (included in room charge). Breakfast the next morning was also included in room charge. The hotel bar was closed, though. There wasn't much opportunity to socialize or meet people. I did check out the lake the next morning, which was beautiful in the snowfall. I'm sharing photos of that. There wasn't time to check out much else because I had to get back on the shuttle bus at 10:30 to catch my next train. I suppose if there hadn't been an ice storm, I would have checked out more of the surrounding area and appreciated it.

We had a lovely stay at Yokohama Bay Hotel—the location was fantastic, with beautiful views of the bay and easy access to nearby attractions. The staff were friendly and helpful, and the room was clean and comfortable. The hotel does show some signs of age, but it didn’t take away from the overall experience. The only minor downside was the gym, which was quite small and had limited equipment, along with unusual operating hours. That said, if you’re not relying on fitness facilities, this hotel is a great choice for a relaxing stay in Yokohama!

A great place to immerse yourself in the atmosphere of Japan. Dinner and breakfast are amazing, not every girl can handle dinner. Traditional clothes that are provided and in which everyone walks around the hotel, enhances the feeling that you are in medieval Japan) There is a store at the reception and everything you take can be paid for upon check-out, since there is nowhere to carry money, and everything else, there are no pockets in traditional clothing) Well, the onsen was good, when we stayed there, it was cool and pouring rain and sitting in hot water and looking at bamboo plantations was great. The price for a private onsen is generally ridiculous, in my opinion 2500 yen for 45 minutes.

I had high expectations because I thought about it for a long time and decided. Since it was all-inclusive for drinks, snacks, and two meals, there was nothing to pay other than the accommodation tax. However, when I tried to clean up the towels I had left in the room, there was a lot of hair and bug remains, which was a bit unpleasant. Also, food got on the pink scarf worn around the waist of the child's yukata, so it couldn't be used. Other than that, the dining service, public bath environment, and dinner food and beverage service were really good.