Accor's hotels have never let me down. The hotel is located in the west of the city, with a gas station downstairs and a large supermarket and leisure shopping center opposite. The hotel's breakfast is quite satisfactory, and it is equipped with a swimming pool, which is very suitable for children.
Loved everything about it in particular the spotless bedsheets.The hotel is clean and beautiful designed with Arabic touches. The room was huge , the floor of the room was covered completely by carpet , a small window is present and a big bed. Daily cleaning is done. There is a river in-front of the hotel which is a plus. Toilet has good size and is super clean.
Location is good , very close to the airport and you would roughly need 20 minutes to reach the center by taxi. Close by there is small mall and loads of restaurants across the corner.
Old town is far from the hotel. Depending on traffic maybe roughly 20 to 25 minutes. Taxis cost like 20 KM one way.
I saw two restaurants, one up for breakfast & the second located on the ground floor facing the river.
You have a beautiful river In front of the hotel. I use to sit and do my readings every morning. Breakfast fantastic. Gym & swimming pool & the spa are all up to date and excellent.
My best part was the room, the bed, the bedsheets and pillow. Super super clean . I stayed in 4 top luxurious hotels in Bosnia but Malak’s cleanliness is the top. Unfortunately the hotel will not provide you with iron but they do have laundry services.
Customer service is just acceptable. Above all what was important to me personally “the room that gave me the feeling I’m at home” . Highly recommend you to book the hotel you won’t regret it.
The room is large, the hotel is in a good location, the price is moderate, the breakfast is rich, there are free gym facilities, the overall stay experience is good, and it is recommended for business travel.
The hotel was nice, the bedroom was nice and very clean.
But the amenities were quite basic for a 5 stars hotel, the swimming pool/spa area was very poorly managed with staff not paying much attention and parts closed and quite poor quality.
Overall it was a good stay but it could be easily improved.
The location is good, the room is big, the 1st to 5th floors are the shopping mall, and the guest rooms are above. The breakfast is very rich. I like Mipas Hotel very much. Thank you to the front desk for printing my boarding pass for free.
An episode when I checked out was that the front desk asked me to collect tax, but the Ctrip price when booking included tax. I immediately contacted Ctrip customer service, but the customer service did not speak English and could not communicate directly with the hotel front desk. I did not want to waste time waiting there, so I just Fortunately, I paid 3 euros first, and then Ctrip reimbursed me.
Here are some suggestions: 1. The customer service staff of overseas projects need to master oral English communication skills; 2. Product quotations must be written clearly, and tax cannot be clearly included, as the actual stay will incur new costs!
The hotel has a good environment and a superior geographical location. The front desk reception service is warm and thoughtful, the room cleaning is timely and efficient, the staff are very dedicated and can handle problems in a timely manner, and put themselves in the shoes of the guests. It was a very satisfactory stay experience. I felt the warmth of home in this hotel, the beds are comfortable, the supplies are thoughtful, and the service is meticulous. It is an ideal place to stay for business trips and travel.
The hotel suite is very big! I didn't look carefully when I booked it, but when I checked in, I found that it has two bedrooms, two bathrooms, a living room and a kitchen. It is fully equipped with tableware and cooking utensils. The No. 103 bus stop is right at the door. Although it is not close to the old city, the stay experience is very good and it is very suitable for family travel!
This hotel is at a very central location, convenient to get to both the Old Town and train station. The room is very clean and modern, my biggest complaint is that the curtain is not blackout, so for someone sensitive to light like myself struggle to sleep well, this does seem to be quite common in BiH though to use non-blackout curtain. The breakfast at this hotel is decent with a handful of choices, what I enjoyed most is the swimming pool and the sauna in the basement, despite it is a small boutique hotel, so it was never crowded due to the small number of rooms here.
PS: This hotel is on the Muslim side of Mostar, so alcohol is banned.
The hotel is very good. The front desk is very considerate. The taxi service is very convenient.
Hygiene: clean
Facilities: Everything you need is there, even slippers
Environment: Larger than other hotels of the same level in Europe
Service: Needless to say, it’s so attentive.
See All Hotels With Spa in Federation of Bosnia and Herzegovina
Recent Reviews for Federation of Bosnia and Herzegovina Hotels
See all
9.1/10
Great
MMs. TRAVELLERLoved everything about it in particular the spotless bedsheets.The hotel is clean and beautiful designed with Arabic touches. The room was huge , the floor of the room was covered completely by carpet , a small window is present and a big bed. Daily cleaning is done. There is a river in-front of the hotel which is a plus. Toilet has good size and is super clean.
Location is good , very close to the airport and you would roughly need 20 minutes to reach the center by taxi. Close by there is small mall and loads of restaurants across the corner.
Old town is far from the hotel. Depending on traffic maybe roughly 20 to 25 minutes. Taxis cost like 20 KM one way.
I saw two restaurants, one up for breakfast & the second located on the ground floor facing the river.
You have a beautiful river In front of the hotel. I use to sit and do my readings every morning. Breakfast fantastic. Gym & swimming pool & the spa are all up to date and excellent.
My best part was the room, the bed, the bedsheets and pillow. Super super clean . I stayed in 4 top luxurious hotels in Bosnia but Malak’s cleanliness is the top. Unfortunately the hotel will not provide you with iron but they do have laundry services.
Customer service is just acceptable. Above all what was important to me personally “the room that gave me the feeling I’m at home” . Highly recommend you to book the hotel you won’t regret it.
AAnonymous UserAlmost impeccable, it is a good choice in Sarajevo, comfortable and spacious, rich and delicious breakfast, which is the guarantee of a perfect journey.
It would be perfect if there is a bathtub.
IISMAILThe hotel is generally clean, safe and very suitable for a comfortable holiday. The breakfast menu is quite good. Eating at the hotel restaurant is not expensive. All these are the positive aspects of the hotel.
However, they keep your passport hostage at the reception and do not want to give it to you until you leave the hotel. I have no idea how they can cover any damage to the passport. and actually a great irresponsibility for the hotel. But they don't even care. Finally, it is very absurd that they ask for a fee at check-out for the water in the room.
GGuest UserThe hotel has a good environment and a superior geographical location. The front desk reception service is warm and thoughtful, the room cleaning is timely and efficient, the staff are very dedicated and can handle problems in a timely manner, and put themselves in the shoes of the guests. It was a very satisfactory stay experience. I felt the warmth of home in this hotel, the beds are comfortable, the supplies are thoughtful, and the service is meticulous. It is an ideal place to stay for business trips and travel.
KkurskAccor's hotels have never let me down. The hotel is located in the west of the city, with a gas station downstairs and a large supermarket and leisure shopping center opposite. The hotel's breakfast is quite satisfactory, and it is equipped with a swimming pool, which is very suitable for children.
SSarah H.Magnificent hotel. Very kind and welcoming people. Beautiful views. Clean and comfortable room. Delicious dinner. Everything was perfect. Bosnia is the best, thank you for the lovely room, for your kindness, for assisting us whenever we needed help. We are well-rested and happy thanks to you 🥰
DDongminFor the first time in my life, I booked half board in advance, but to conclude, the dinner was disappointing compared to my expectations, and the breakfast was great.
Since dinner was buffet style, it was far from a meal at a luxury hotel, and no drinks were provided other than water. It was also impossible to purchase coffee or alcohol.
Breakfast was very good. There was a lot of food, and each one was delicious.
GGuest UserOtelin konumu güzeldi, geniş bir park içinde yüksek ağaçlarla çevrilmiş sessiz bir yerdi. Otel binası da dışardan elegant ve tarihi bir yer olarak görünüyordu. Ama bu güzel yerde bize verilen odalar hiç iyi değildi. İlk odamız tesisin arındırma veya motorlu çalışan bir kör noktasına bakıyor, hiç manzara olmadığı gibi bir de gürültü vardı. Ertesi gün odayı değiştirttik bu seferde yine iç avlu kısmına karanlık, güneş almayan bir manzarası olmayan bir oda verildi .Oda temiz ve bakımlıydı ama oda hapishane gibiydi. Üstelik buzdolabı da bozuk çıktı, sonra değiştirdiler. Kısaca otelin manzaralı odalarının nasıl olduğunu göremedik.
TTravel WWThe location is good, the room is big, the 1st to 5th floors are the shopping mall, and the guest rooms are above. The breakfast is very rich. I like Mipas Hotel very much. Thank you to the front desk for printing my boarding pass for free.
An episode when I checked out was that the front desk asked me to collect tax, but the Ctrip price when booking included tax. I immediately contacted Ctrip customer service, but the customer service did not speak English and could not communicate directly with the hotel front desk. I did not want to waste time waiting there, so I just Fortunately, I paid 3 euros first, and then Ctrip reimbursed me.
Here are some suggestions: 1. The customer service staff of overseas projects need to master oral English communication skills; 2. Product quotations must be written clearly, and tax cannot be clearly included, as the actual stay will incur new costs!
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.