Stayed at one of their suit room. It was just SPECTACULAR. Huge living room, bed room, and bathroom. I reallg enjoyed staying here! I wanted to stay longer but had to leave..:( If you are in Medjugorje, please try their suit room! 10 out of 10!
Magnificent hotel. Very kind and welcoming people. Beautiful views. Clean and comfortable room. Delicious dinner. Everything was perfect. Bosnia is the best, thank you for the lovely room, for your kindness, for assisting us whenever we needed help. We are well-rested and happy thanks to you 🥰
With a stay at Hotel Brotnjo in Citluk, you'll be within a 10-minute drive of Medjugorje Shrine and Andrija Cellars. This family-friendly hotel is 3.3 mi (5.3 km) from Church of Saint James the Greater Apostle and 3.4 mi (5.5 km) from Medugorje's Risen Christ Statue.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and a hair salon.
Stop by the hotel's restaurant, Grappolo, for lunch, dinner, or brunch. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 38 guestrooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
This hotel is at a very central location, convenient to get to both the Old Town and train station. The room is very clean and modern, my biggest complaint is that the curtain is not blackout, so for someone sensitive to light like myself struggle to sleep well, this does seem to be quite common in BiH though to use non-blackout curtain. The breakfast at this hotel is decent with a handful of choices, what I enjoyed most is the swimming pool and the sauna in the basement, despite it is a small boutique hotel, so it was never crowded due to the small number of rooms here.
PS: This hotel is on the Muslim side of Mostar, so alcohol is banned.
The room is large, the hotel is in a good location, the price is moderate, the breakfast is rich, there are free gym facilities, the overall stay experience is good, and it is recommended for business travel.
Loved everything about it in particular the spotless bedsheets.The hotel is clean and beautiful designed with Arabic touches. The room was huge , the floor of the room was covered completely by carpet , a small window is present and a big bed. Daily cleaning is done. There is a river in-front of the hotel which is a plus. Toilet has good size and is super clean.
Location is good , very close to the airport and you would roughly need 20 minutes to reach the center by taxi. Close by there is small mall and loads of restaurants across the corner.
Old town is far from the hotel. Depending on traffic maybe roughly 20 to 25 minutes. Taxis cost like 20 KM one way.
I saw two restaurants, one up for breakfast & the second located on the ground floor facing the river.
You have a beautiful river In front of the hotel. I use to sit and do my readings every morning. Breakfast fantastic. Gym & swimming pool & the spa are all up to date and excellent.
My best part was the room, the bed, the bedsheets and pillow. Super super clean . I stayed in 4 top luxurious hotels in Bosnia but Malak’s cleanliness is the top. Unfortunately the hotel will not provide you with iron but they do have laundry services.
Customer service is just acceptable. Above all what was important to me personally “the room that gave me the feeling I’m at home” . Highly recommend you to book the hotel you won’t regret it.
A cool hotel, but not without downsides.
Plus:
-Location is excellent. Many pedestrian routes from the hotel up, beautiful view around, including from the window. Aesthetics is clear.
”Nice breakfast. Great choice, delicious.
”Space rooms.
- Children 's room and spa area.
Minorities:
”I have not seen it in the description, the hotel is neat and there is no alcohol on the territory accordingly. So whoever wants to relax with a glass of wine in the evening - bring it with you.
”For a long time, we could not find our prepaid booking.
- The room was lying in an open package of used vat disks + in the closet hanging one locker with a bonnet for the belt.
'There are a lot of insects in the room.
'the staff was welcoming in part, there were very kind workers, but there were who and frankly communicated as if we were to them in the house for free.
'There 's no choice at a restaurant on the menu of small and parts of dishes
Conclusion: Hotel is very beautiful, but for a couple of days, more can be bored
The hotel is conveniently located near the airport and has a quiet and beautiful environment.
The room layout is a bit strange, but the bedding is comfortable.
The facilities and equipment are in good working order.
The front desk staff is good and friendly.
There are few breakfast options and the service staff are also indifferent.
Accor's hotels have never let me down. The hotel is located in the west of the city, with a gas station downstairs and a large supermarket and leisure shopping center opposite. The hotel's breakfast is quite satisfactory, and it is equipped with a swimming pool, which is very suitable for children.
Very Good
74 reviews
8.8/10
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9.1/10
Great
MMs. TRAVELLERLoved everything about it in particular the spotless bedsheets.The hotel is clean and beautiful designed with Arabic touches. The room was huge , the floor of the room was covered completely by carpet , a small window is present and a big bed. Daily cleaning is done. There is a river in-front of the hotel which is a plus. Toilet has good size and is super clean.
Location is good , very close to the airport and you would roughly need 20 minutes to reach the center by taxi. Close by there is small mall and loads of restaurants across the corner.
Old town is far from the hotel. Depending on traffic maybe roughly 20 to 25 minutes. Taxis cost like 20 KM one way.
I saw two restaurants, one up for breakfast & the second located on the ground floor facing the river.
You have a beautiful river In front of the hotel. I use to sit and do my readings every morning. Breakfast fantastic. Gym & swimming pool & the spa are all up to date and excellent.
My best part was the room, the bed, the bedsheets and pillow. Super super clean . I stayed in 4 top luxurious hotels in Bosnia but Malak’s cleanliness is the top. Unfortunately the hotel will not provide you with iron but they do have laundry services.
Customer service is just acceptable. Above all what was important to me personally “the room that gave me the feeling I’m at home” . Highly recommend you to book the hotel you won’t regret it.
TTianbulaCarolineThe room is quite big, the scenery is also very good, the location is very good, the first floor below is directly connected to the shopping mall, there is a large supermarket opposite, and there is also a shopping mall. It is very convenient to buy phone cards and exchange money. It is a landmark building, not good The only place to watch is the hotel, the sanitation is relatively poor, when you want to drink tea 🍵, you take out the cup, oh my god, it has not been washed, which is a bit surprising 😱, go to breakfast, there are many people, and no one takes a seat , a bit messy, it took 45 minutes for the waiter to pick up a car😂😂😂, but anyway, their attitude is still very good👌, so it doesn't matter, it's just a small problem, I hope it can be improved
IISMAILThe hotel is generally clean, safe and very suitable for a comfortable holiday. The breakfast menu is quite good. Eating at the hotel restaurant is not expensive. All these are the positive aspects of the hotel.
However, they keep your passport hostage at the reception and do not want to give it to you until you leave the hotel. I have no idea how they can cover any damage to the passport. and actually a great irresponsibility for the hotel. But they don't even care. Finally, it is very absurd that they ask for a fee at check-out for the water in the room.
GGuest UserThe hotel has a good environment and a superior geographical location. The front desk reception service is warm and thoughtful, the room cleaning is timely and efficient, the staff are very dedicated and can handle problems in a timely manner, and put themselves in the shoes of the guests. It was a very satisfactory stay experience. I felt the warmth of home in this hotel, the beds are comfortable, the supplies are thoughtful, and the service is meticulous. It is an ideal place to stay for business trips and travel.
KkurskAccor's hotels have never let me down. The hotel is located in the west of the city, with a gas station downstairs and a large supermarket and leisure shopping center opposite. The hotel's breakfast is quite satisfactory, and it is equipped with a swimming pool, which is very suitable for children.
SSarah H.Magnificent hotel. Very kind and welcoming people. Beautiful views. Clean and comfortable room. Delicious dinner. Everything was perfect. Bosnia is the best, thank you for the lovely room, for your kindness, for assisting us whenever we needed help. We are well-rested and happy thanks to you 🥰
JJesusMThe hotel was nice, the bedroom was nice and very clean.
But the amenities were quite basic for a 5 stars hotel, the swimming pool/spa area was very poorly managed with staff not paying much attention and parts closed and quite poor quality.
Overall it was a good stay but it could be easily improved.
HHeronKouCheck-in is at 2 PM, so don't arrive too early. You can walk to Mostar's Old Bridge from the hotel; I personally didn't find it too far. The hotel's partner restaurant was just okay; the squid fried rice I ordered was a bit on the salty side. The front desk can arrange a taxi to the airport for around 30 Euros, but note it's cash-only. The room itself was very spacious, and the bathtub was extremely comfortable. Breakfast was a standard Western buffet, which for a Chinese guest, was just 'acceptable' rather than exceptional.
DDongminFor the first time in my life, I booked half board in advance, but to conclude, the dinner was disappointing compared to my expectations, and the breakfast was great.
Since dinner was buffet style, it was far from a meal at a luxury hotel, and no drinks were provided other than water. It was also impossible to purchase coffee or alcohol.
Breakfast was very good. There was a lot of food, and each one was delicious.
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