The Few Positives:
1. Stunning Sea View – The room offered a beautiful view of the ocean.
2. Efficient Airport Shuttle – The shuttle service was punctual and hassle-free.
3. Prime Location – Conveniently within walking distance of the night market.
4. Exceptional Poolside Staff – One staff member went above and beyond, quickly securing my personal belongings when heavy rain suddenly started.
Major Letdowns:
1. Poor Dining Experience – The BBQ buffet was underwhelming, with unappetizing presentation despite the fair price. Not worth it.
2. Disappointing Breakfast – Limited, low-quality options with bland flavors. Service was lacking: no staff guidance for seating, forcing guests to scramble for tables. Empty food trays were left unfilled for extended periods, leaving guests waiting.
3. Cold & Unwelcoming Service – From check-in to room service, the staff lacked warmth — far below the standard expected of a top-tier hotel.
4. Tiny, Uninspiring Pool – The swimming pool was disappointingly small.
5. Hygiene Concerns – The room was uncomfortably humid.
I recently stayed at Holiday Fiesta Lake in Phu Quoc, Vietnam with my family, and it was a comfortable and enjoyable experience. We had booked a room for three people, and everything was well-prepared for our arrival.
The service was commendable — the staff was polite and responsive to our needs. The room amenities were up to the mark, clean and convenient, and the swimming pool was a highlight, especially for relaxing in the evenings.
One suggestion for improvement would be to have a dedicated help desk near the reception to guide tourists about local attractions and transport options. That would make exploring Phu Quoc even easier for new visitors.
Overall, I would definitely recommend Holiday Fiesta Lake to anyone planning a trip to Phu Quoc. It offers a pleasant stay with good facilities and a welcoming environment.
Very Nice Hotel and very affordable! The room is big enough, it could be more clean tough (under the bed and in the bathroom) but the rest was just excellent! Everything is very nice maintained and the housekeeping service is working as well! It is quite far to the main parts of the island but if you like to use a scooter it quite and convenient! We definitely recommend this hotel!
Stayed in Building B, Deluxe Suite Ocean View, 3rd floor. The room was indeed beautiful and comfortable, but starting from 9 or 10 AM, extremely loud music with heavy bass made it impossible to sleep.
We had already paid for the airport transfer when booking. Before checking in, we communicated via messages that we would be changing hotels after checkout and not leaving Phu Quoc. (I thought we could take the shuttle to the airport and then head to our next hotel ourselves.) However, they insisted that I provide a flight number to arrange the shuttle. Later, they told me to arrange the timing with the front desk upon check-in.
When I checked in, I asked the front desk if we could be dropped off at our next hotel instead of the airport since it was along the way. They said OK, and there was no need to arrange the time in advance—we could confirm it on the checkout day. However, it turned out they were referring to the free VinBus, not the hotel's paid shuttle service that I had already paid for. The front desk staff at check-in completely misled us, and as a result, we were unable to use the hotel shuttle.
We noticed that the door lock kept beeping, and our keycard couldn’t open the door. We asked a hotel staff member to report the issue, assuming it would be fixed by the time we returned. However, when we got back at night, the problem was still there. I had to walk to the front desk again, and it seemed like no one had addressed our request, meaning it had been completely ignored. Finally, they helped us enter the room and told us the door lock battery was low and could only be fixed the next day.
We ordered room service for a late-night snack, but by early morning, I had diarrhea, and my girlfriend was vomiting. I was left completely drained and unable to continue our itinerary. When we reported this suspected food poisoning incident at checkout, the front desk simply said, ”Okay, we will pass on the message,” and that was it. No apology, no compensation.
Only the exterior looks five-star, but everything else fails miserably.
We stayed at La Festa Phu Quoc in a King Deluxe Ocean View Room with an additional bed. While the view from the room was lovely, the space felt a bit tight for three people. The extra bed provided was a folding type with a fairly thin mattress — not the most comfortable for a long stay.
Despite the room size, the overall experience was pleasant. The staff were friendly, welcoming, and always ready to assist, which made a positive difference throughout our stay. Housekeeping was consistent, and the facilities were generally clean and well-maintained.
If you're traveling as a couple, the room would be a better fit. For small families or groups needing an extra bed, it may feel a little cramped. That said, the location is convenient, and the ocean view certainly adds to the charm.
Overall, it was an okay stay — simple, clean, and made better by the warmth of the staff.
location is good, few mins walk to the beach, and few mins walk to the Grand World Nightly Light show place, where many shops and restaurants are there.
There is free bus ride, Vinbus from airport to the hotel and also stops at the city centre. You can save some Grab money there.
Facilities, Standard swimming pool and there are some staff oeganizing water polo games for hotel guests to join. they are fantastic. The slide is right there, but didnt open during my stay, a bit disappointed
the things i dont like was that too many people smoked around the pool, which i felt very uncomfortable.
The breakfast was fine, but there were so many people and staff were not able to keep the place clean. Please hire more staff.
To conclude, the stay was fine, and it is value for money.
Hotel near Ong Lang,Phu Quoc Island1.7% of visitors choose this area
SSuhas Devadkar2025.08.01
We really had a great time at MOVENPICK resorts at Phu Quoc. The rooms are spacious and clean. The service is nice. The best part is their breakfast which has wide spread and their chocolate hour every day. Great for families who want to spend quality time with their loved ones.
Hotel near Ong Lang,Phu Quoc Island1.7% of visitors choose this area
WWahida Zainuddin2025.06.02
5 perfect days in here. Friendly and helpful staff. Spacious and tidy room. Free access in cildren daycare every day from 9am-6pm, free chocolate hour every day from 3.30pm-4.30pm and free airport pick up/ transfer.The chocolate and cheese cake is so delicious. There are more than 5 ice cream flavours to buy. I bought vanilla and matcha. Both were so good!
I am requested to get a room and a beautiful sunset view to celebrate my anniversary but wasn't expected to be fulfilled with warm greetings via wish card, a romantic swan towel and roses deco on bed, and there was a surprise of a delicious chocolate mousse cake too in the chiller!
Iron and iron board upon request. The hotel provide a tote bag to use for free along the stay. I have tried their signature coffee. I like it. So refreshing! Hotel also provide a water cooler on the ground floor to refill a drinking water. I am also use their laundry service and satisfied with the service provided. The hotel has a universal plug, and therefore you don't need an external adapter.
Btw, the hotel will charge you a deposit VND1million/day and i paid for VND4millions for 5D4N using wise card. The money will be refund less than an hour after check out. I am suggested to use wise card rather than use credit card that will take 7-10days to refund the money.
This hotel is not halal because the breakfast provided is mixed with non-halal food. Our only food choice is boiled eggs. maybe the hotel can separate halal food because there are some foreign tourists from other countries who also have problems eating breakfast.
Overall, we were satisfied staying here and fully recommended.
Hotel near Long Beach,Phu Quoc Island92.8% of visitors choose this area
GGuest User2025.05.14
The hotel is small and beautiful, with a quiet location and a great holiday atmosphere! It’s close to a popular bar, so ladies with a low budget can give it a try!
Hotel near Long Beach,Phu Quoc Island92.8% of visitors choose this area
GGuest User2025.02.27
A superbe hôtel really well situated by the river. So clean, big rooms with a balcony and relaxing chairs. The staff was cheerful and welcoming .We had a great time. I will highly recommend this hotel.
We walked by the river to the old town. There are plenty of restaurants to choose from. You can also borrow some bikes from the hotel.
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160 reviews
9.0/10
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8.9/10
Very Good
LLuiza/South KoreaI had a wonderful stay at this hotel! The property is impeccably clean, which made the experience even more enjoyable. Its location is perfect, just a short walk to the beach, making it incredibly convenient for some seaside fun.
The highlight for me was the large pool, which was perfect for relaxing and spending quality time with my family. Another fantastic feature is the free Kids Café – a wonderful space where kids can enjoy themselves, adding an extra touch of thoughtfulness for families.
The staff were incredibly positive and attentive, always ready to assist with a smile. To top it all off, the price was very affordable, offering great value for the amenities provided. I highly recommend this hotel to anyone looking for a family-friendly and budget-friendly stay near the beach!
BBerniceThe Few Positives:
1. Stunning Sea View – The room offered a beautiful view of the ocean.
2. Efficient Airport Shuttle – The shuttle service was punctual and hassle-free.
3. Prime Location – Conveniently within walking distance of the night market.
4. Exceptional Poolside Staff – One staff member went above and beyond, quickly securing my personal belongings when heavy rain suddenly started.
Major Letdowns:
1. Poor Dining Experience – The BBQ buffet was underwhelming, with unappetizing presentation despite the fair price. Not worth it.
2. Disappointing Breakfast – Limited, low-quality options with bland flavors. Service was lacking: no staff guidance for seating, forcing guests to scramble for tables. Empty food trays were left unfilled for extended periods, leaving guests waiting.
3. Cold & Unwelcoming Service – From check-in to room service, the staff lacked warmth — far below the standard expected of a top-tier hotel.
4. Tiny, Uninspiring Pool – The swimming pool was disappointingly small.
5. Hygiene Concerns – The room was uncomfortably humid.
GGuest UserAll of got to say is that the staff is very attentive to details especially the request made. The villa is super well kept. The breakfast spread was good better than most accommodation that we have stayed at. Everybody should try living here at least once.
GGuest UserThe resort has alot of potential with an exclusive beach, swimming pool and eloquent rooms (some with great views). Breakfasts are great. The manager was good and takes pride in the resort, however when he was not around in the afternoons and evenings service was rare and hard to find. You have to actively go look for restaurant staff to place an order or pay. The restaurant could be alot more profitable if staff actively removed plates and asked clients if they could get them anything e.g dessert, drinks. They charge a service fee, but with little service.
It advertises a gym, but equipment is in disrepair, they should not advertise facilities which are not functional.
There is not much around the resort in terms of restaurants, bars and shops. It is also not an easy location to get to, but yet we found the reception unhelpful in getting transport.
All in all the resort could be great, but service needs to be improved.
Aalexismac10Room was spacious and clean. Good service overall, most staff understood and spoke some English. Few pools around the hotel. There was a night market and some shops opposite the hotel.
Breakfast spread was good, they even have a pho and banh mi station!
GGuest UserThanks to the front desk customer service of the apartment. They proactively contacted us in advance to assist us with arriving at the check-in location, storing our luggage, and recommending travel benefits and tickets (which I had purchased before departure). She was still friendly and received positive reviews. The apartment terrace is very spacious, with a sea view terrace and a beautiful view of the sea and fireworks. The sunset is amazing! The room was very clean and comfortable. Our room for four people had two bathrooms and toilets, which were very convenient to use. The shower head was adjustable for a larger water output and was very useful (there was a message saying the shower head had very fine water).
We stayed in the end room, which was very quiet and comfortable.
SSuhas DevadkarWe really had a great time at MOVENPICK resorts at Phu Quoc. The rooms are spacious and clean. The service is nice. The best part is their breakfast which has wide spread and their chocolate hour every day. Great for families who want to spend quality time with their loved ones.
AA Fish Called WandererExceptional from the moment we arrived, the experience was flawless. The staff were incredibly attentive—nothing was ever too much trouble. Every detail had been carefully thought out, from the beautifully appointed room that had everything we could possibly need, to the thoughtful messages from Madame Vermont that added such a personal touch.
Little extras, like the charming pepper gift, made us feel truly valued. The hotel itself is stunning, with its elegant French colonial style, and the environment was wonderfully peaceful. The private beach, immaculate pool area, and lush gardens created a perfectly relaxing escape.
Dining at Pepper Restaurant was a highlight—the food was absolutely fantastic and beautifully presented. This trip exceeded all expectations. We can’t wait to return!
JJune Yoon YiI visited here for the second time. Although the transportation is uncomfortable, I wanted to relax in a spacious villa in a quiet area. In particular, the staff were friendly, and they seem to be carefully selected, educated, and treated. In particular, the desk staff was friendly, and it was easy to communicate in English. (Many of the five-star hotels in Phu Quoc have difficulty in communicating with desk staff in English) This is not a fancy and noisy place. Rather, it is a place of quiet peace that is practical and classy. Everything is going accordingly. There are not many types of dishes at breakfast, but the quality is good. Both of the spa and restaurant service are cost-effective. The beach and pool are small but practical, cozy, elagant, and well managed. The resort buildings and interiors are also small and old, but I could feel the soul of the architect.
GGuest UserMy family had a very present stay at the hotel ( Sheraton Phu Quoc Long Beach Resort). Would like to give score 8/10 to the hotel and recommend to friends.
We highly appreciate the warm and welcoming hospitality service, especially most of staff at hotel’s lobby , the phone operator, the housekeeping , internal transport driver between the villa to the lobby and to breakfast restaurant, the maintenance repair staff, the staff at the breakfast restaurant. Most of them are very friendly, helpful, polite, and vey efficient.
The diversity of food and the food quality and taste are excellent in Dining room service and the breakfast restaurant.
I would highly recommend my friends and relatives to stay at the hotel in the near future if the hotel has more improvement on the hot water system and the drainage system at the bathroom.
During our stay in the hotel , my villa number is 6132, the hot water system was not stable which made not enough hot water for the next person taking shower or had a bath at the bathtub. We should be grateful if it could be fixed to make sure enough hot water for all 7 people having hot water taking shower .
Besides that , the drainage system should be improved as well because during my stay the ground floor king bed size room , once taking a shower, the water could not be discharged into the drain well, causing flooding. It made some unpleasant experiencer during our stay.
At last, we found that there was a large tile falling off in the private swimming pool in our villa. Fortunately, no one was injured. We forgot to inform the hotel as it happened in the last two days of our stay. Would you please pass the message to the hotel and hope that the hotel could pay attention in checking and maintenance the private swimming pool in the villa carefully.
We look forward to visiting the hotel again in the near future and see the improvement on above issues .
Yours sincerely,
Kam Ling Chong
Email: *********************
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