Upon arrival we were thrilled and the young man on reception was faultless:welcoming, polite, helpful, and friendly. We booked in swiftly and loved the room, then departed for an afternoon at pigeon point. Upon our return he had left for the day and in his place a young lady who was at best curt/unfriendly at worst bordering on rude/dismissive. Asking her for any advice/assistance was acknowledged as an imposition/inconvenience to her. I asked if we should get a taxi or as my partner suggested, walk to the airport in the morning? She asked ”what time do you need to be there” I replied ”7:00” she said we would be fine walking as it was only 15 minutes walk. The following morning we arrived at reception at 6:40 to find the doors locked and no-one on reception. After 10 minutes trying to open the door, ring the reception bell and calling the hotel reception from.my mobile we found another resident who helped us find a way out via the swimming pool. We had lost 15 minutes so ended up getting a car to take us to the airport after all. If the staff had all been like the guy on arrival and the reception manned all night this would have been a 5* review.
