The hotel is good, on the beach, public transport stop nearby, there is hiking nearby. You can book surfing, diving, excursions at the hotel, breakfasts are also not bad.
But the service! From such a hotel you expect that they will be more friendly with you, take you to the room for the first time, tell you what and where to find, etc. None of this happened.
Upon check-in to the room there was a compliment - water, cookies and wine. But the water is not replenished later. In the room, towels are changed every day, robes, etc.
We were going on a cruise; we needed a hotel within walking distance of the port. And it exceeded expectations, we love small hotels without scurrying crowds. It is very soulful here: a large room with a window with small glazing and a frame that slides up. A door leading to a terrace. Birds singing - after all, we are in a garden. A bathroom with two sinks and a bath (so tired of uncomfortable showers!). A wonderful breakfast, where you can cut your own jamon right off your leg, home-style. The interiors are divine! They shoot this in Poirot films: fireplaces, libraries, huge bouquets of flowers, massive staircases, On the doors there are not bells, but various knockers. I want to go back.
Все номера в отеле с видом на океан - потрясающий вид! За этот вид можно простить немного уставшую мебель в комнате. Вкусный разнообразный завтрак, есть белое вино и шампанское, свежеыжатый апельсиновый сок, смузи из киви.
We really enjoyed our stay at Baia Azul. This hotel has everything! Gorgeous views from the lounge area, a lovely bar with entertainment at night, excellent service, lovely comfortable rooms, and a very nice pool area. We cannot fault it! The breakfast was also lovely. Would definitely stay here again!
I do like this hotel because of the price and location. The pool is good and the view is amazing. Unfortunately my room was on 2nd floor and the main front door to the building start making noise very early morning, while people start walking, it's badly effects sleeping. Also the breakfast for 10 EUR could be more improved by choices and for 3 times I have been eating it I never had it warm, always cold.
Very sociable kind staff who talk to you like a regular friend coming in, plain rooms but nice sized windows for the fresh air, great rooftop view alllllll over the mountain and the ocean - especially lovely at night as everything is lit up. Cute bar setup aside the pool too! Good price for its perfect location and cleanliness and covering all the basics and a bit more. Good brunch cafe just across the street facing the cafe! The staff were super helpful with setting up a late checkin too.
Very disappointing parking situation, 10e a day parking or driving up and down the road trying to find public spot.. NO WIFI!!!! What do you mean there’s 0 free WiFi access in any areas of the hotel
Wouldn’t be as big of an issue but there’s also very little mobile network connection, therefore use of Data was ever limited..
Breakfast - is okay, you could tell a lot of items are stored and reused days later (pastries, fresh fruits)
Pool is okay but sunbeds are uncomfortable and you can’t get a towel in morning (10am…)
Hotel management could easily make this in a 5* property with just basic additional amenities and being less greedy with add ons..
Overall for a supposedly 4 star hotel it’s more like 3.
However
Staff are quite nice and helpful
Rooms are crazy spacious (probably double what average same price hotel will get you in Portugal)
Location is good, a little further from city center (about 75min walk) but in front of a nice empty black sand beach
My second stay at Alto Lido this year and it was even better than the first. Staff is professional and polite.
I was kindly surprised with a room upgrade which was beautiful and comfortable. Lovely modern hotel.
I will definitely be back again.
I arrived early in the morning and they had already a lot of room ready, have private parking that is very grateful in that area, as it is usually quite full of cars by the beach. The hotel was very comfortable and clean, had a gym, a terrace on the deck and on the floor 0 sauna, hammam and pool, I thought a little curiosity that was near the reception, but there was just noticed the entrance of other guests. The room was very comfortable and the room was very comfortable.
The location in front of the beach is perfect for sunset.
Very Good
97 reviews
8.9/10
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8.7/10
Very Good
GGuest UserI have visited this hotel before the recent renovation and would like to know about these changes. I am very surprised! I really like the open concept of front desk, bar, restaurant and its decoration. I emphasized the changes made to the room: decoration, comfort and extra facilities (tea, coffee, champagne and minibar). I like the swimming pool built on the terrace and surrounding area. The breakfast is great and I like the idea of the dinner menu. The staff is very friendly and attentive. Congratulations! ! ! 💖
FFaroSandraNice hotel that lived up to expectations.
Excellent location in Calheta, right on a golden sand beach, with direct access from the hotel. It is ideal to have a car as it is 30 minutes from Funchal.
It's worth paying extra to have a room with a sea view
The quality and quantity of the food complies with the all-inclusive package, as do the drinks.
Daily and varied entertainment.
Good spa with heated pool, Turkish bath, sauna and cold showers.
Very pleasant outdoor pool area, with plenty of sun loungers and well designed.
Free ping pong, paid billiards (€3/hour).
Very good price/quality ratio.
GGuest UserWe really enjoyed our stay at Baia Azul. This hotel has everything! Gorgeous views from the lounge area, a lovely bar with entertainment at night, excellent service, lovely comfortable rooms, and a very nice pool area. We cannot fault it! The breakfast was also lovely. Would definitely stay here again!
GGuest UserA bit far from the center. But good cleaning. Very varied breakfast. Pool and jacuzzi that comes in handy when you return from excursions.
The views from the terraces are spectacular, especially at night.
buses very close
FFabianThe dining room -I was there for the breakfast- is an old one, not so inviting. The breakfast-selection is not so good, as a vegan or vegetarian you can't choose much (only beans & bread), the coffee is okay but not tasty, the juices are not fresh & sugary.
There is no big pot for cooking, for two persons it would be good to have one.
The bed is good, the fan does its job, the bathroom is big enough, the balcony practical.
The location is near to the busline, 30min to walk to the center & there is the Lido promenade (with some places to swim) to the next small city with a small light tunnel for pedestrians, there you can hear/see the surf :)
The opening times for the pool are too late in the morning and too short (8.00-20.00).
The female staff at the reception with the glasses (saturday evening), didn't manage my wake-up-call for the next morning (the staff at this day showed me that he had no notice for a call), thats not a good one, because sometimes you have to depend on it.
SSavickaWe were going on a cruise; we needed a hotel within walking distance of the port. And it exceeded expectations, we love small hotels without scurrying crowds. It is very soulful here: a large room with a window with small glazing and a frame that slides up. A door leading to a terrace. Birds singing - after all, we are in a garden. A bathroom with two sinks and a bath (so tired of uncomfortable showers!). A wonderful breakfast, where you can cut your own jamon right off your leg, home-style. The interiors are divine! They shoot this in Poirot films: fireplaces, libraries, huge bouquets of flowers, massive staircases, On the doors there are not bells, but various knockers. I want to go back.
NNia TravelsA beautiful beachfront hotel that is perfect for romantic getaways and a cheaper alternative, yet still luxury, to standard 5 star hotels. Location wise the hotel isn’t great as it’s very remote from the strip/city centre and taxi prices are not particularly cheap in Madeira. The rooms are spacious and stunning, well worth it with a great selection for the breakfast buffet and plenty of restaurants/options for dinner. A lovely love band/musician plays every night which is also great. Overall a wonderful stay with much friendly staff, however if you are looking to do much sightseeing in Madeira, this hotel is not the best option unless a significant amount is left for travel.
GGuest UserLocation was good as is just a 10 min walk to downtown. As a frequent traveler, I don't consider the hotel 5-star rated hotel. It's ok for a 4-star, but not 5. Doesn't meet a 5-star standard in several things. For example, if you are driving, parking is a little bit an hassle as you have to change from one building to another. Breakfast was good but not 5-star breakfast. Lack of warm breakfast dishes and pastries. Windows in the room not sound proof. Woke up severals times during night time as you could hear the noise from the Garbage truck. When you take a shower, leaks water towards the hand sink area. Pillows, not match a 5-star standard either. Was ok, but not great!
AAnthonyA stunning location and a very comfortable, clean hotel with amazing views from the bedroom and restaurant. Walking opportunities are limited due to the steepness of the terrain but there’s a great path down to Curral do Freitas (45-60 minutes). Service was very good but the vegetarian food was not up to the standards that we expected. Good selection at breakfast but the hot breakfast is not kept warm. Nice jacuzzi and nice, small indoor pool.Certainly worth a visit but could be even better with better food as it’s a long way to the nearest restaurant. €3.35 bus from Funchal (No. 81) but check timetables carefully
GGuest UserThe hotel is conveniently located near the Lido area; great restaurants around the hotel and the airport bus stops right outside the hotel (return cost 8 euros)! Staff really friendly also and the team arranged a little surprise for my partner s birthday also. Nothing was too much trouble. The breakfast buffet was really good too with lots of choices. Hotel amenities were good too. All in all a great hotel. We also enjoyed the 30min walk to the old town from hotel but appreciate this may not be for everybody…though plenty taxis and the local bus route are a skip and a hop away.
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