The hotel is situated next to a large, beautiful park and is just two tram stops from Krakow. A bus stop is conveniently located a mere two-minute walk from the entrance, making transportation very easy. There are several other hotels in the vicinity, and a small supermarket is also nearby. I particularly enjoyed the room's interior color scheme, and the bathroom was impeccably clean.
Lovely boutique hotel in an excellent location. Perfectly placed for exploring the old town. The hotel was very clean, warm and inviting and it's clear that staff work hard to keep the hotel looking at its best. The selection at breakfast was excellent, with food made to order as well as a buffet with lots of choice. The room itself was nicely decorated with a comfortable bed and good facilities. The only downside was that the shower leaked, creating a small flood in the bathroom, but this was a really small issue. The room was small, but it was fairly priced and for two nights this was not an issue. Overall, we had a great stay and I wouldn't hesitate to stay here again.
When we arrived the water thing was broken in the bathroom and we had to call for mechanic to fix it. Additionally the window did not fully close , kinda bad when outside it is -10 c.
BUT : GREAT STAFF!! Super helpful, very kind. Location close to central station and center (10min walking). I would stay again for that.
I had an incredible stay at this hotel in Poland! The staff were warm, welcoming, and always ready to help with a smile. The rooms were spacious, clean, and beautifully decorated, with comfortable beds and modern amenities. I especially enjoyed the delicious breakfast buffet each morning—plenty of fresh and local options. The location was perfect for exploring the city, close to public transport and major attractions. The hotel also had a relaxing spa area, which was a lovely bonus after long days of sightseeing. I would definitely recommend this place and look forward to coming back soon!
The best hotel out of my europe trip from vienna, prague to poland.
Great service from the front desk and was helpful with my passport left behind in prague.
Mandatory spa facilities for the freezing cold weather was great! Feels like ive stepped into a brand new hotel.
Overall, would go back just for the hotel
It is a basic hotel with very simple amenities . Just next to train station and easy access to all train platforms even without going to the main hall . The hotel shower was broken, really very small , even hard to turn inside at the shower place , but the worst are the pillows . Hard to understand from where they bought that and think anyone would enjoy it. If you have a morning train maybe is suitable to stay (at they mention it is a budget hotel ). The front desk is helpful and friendly .
The service was excellent, and they were very helpful in guiding us to nearby attractions and local restaurants.
The hotel has its own parking lot, making it convenient for parking without having to park on the street.
The location is excellent, just a 5-minute walk to the square, which has many delicious restaurants.
Booked a room with one double bed, but at check in given a long narrow room with three single beds along the walls and little space between, at the reception my claims were dismissed quite indifferently.
All the rest about the hotel was OK and even good: central location with comfortable walking distance to the main transport facilities, very tasty sumptious breakfast with friendly staff, good internet and cosy inner courtyard.
The hotel is located right outside the old city with beautiful views of the river and Wawel castle, and accessible by public transportation, which made it a good choice for us. Service was top notch and the facilities met our needs perfectly. We particularly enjoyed the free pool and spa facilities, the fine dining at the restaurant which was open until midnight, the very comfortable large bed, and bottled water every day of our stay. Customer service even took care of a special treat in the room upon arrival for my husband's 70th birthday.
The staff was helpful, especially the last day when our flight was cancelled and we had to book a new one. We used the business center to print out boarding passes and a boxed breakfast was prepared and provided upon checkout at 2am.
Amazing
48 reviews
9.7/10
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9.4/10
Amazing
Super place to stay I highly recommend this hotel. Stepped off the 300 bus from Krakow city - 10 minutes walk to the airport or there is a shuttle bus. Great room with everything you could need and tastefully decorated and designed - they give you a glass carafe and there is a water dispensing machine on each floor so that you can help yourself . Super modern and comfortable with a perfect shower room with underfloor heating. Great bar area which is also used for the Massive buffet breakfast which was superb. Just perfect
Thank you for such a lovely and comfy stay with the outstanding service from the receptionists to the maids, the chefs, the staff, and the mechanic. All my needs and wants fully served perfectly. See you my second home in Krakow❤️❤️❤️
Absolutely lovely little room for such an affordable price, the bathroom was gorgeous and was given 2 sets of towels each which was enough for the 5 days we stayed! We arrived quite late on the Monday and did struggle to figure out how to get in for a little while as the doorbell only spoke Polish so we couldn’t understand what it was telling us to do, however we called the number and the woman on the other end was very helpful, told us where to go and then when we were going the wrong way again she came out and found us! Getting into the building from then on was really easy! The location for travel purposes was absolutely amazing! Trams right outside, and then a train station a 10 minute walk away. There is shops nearby but only a small market and a few zabka’s, but again old town is only a short walk away and again public transport is so great you can get anywhere! Now a couple of downsides is it is really noisy as the tram lines are right outside the building, so if you’re on an outer room (like we was) the trams go until late and then start again really early so hard getting good sleep but for the price really can’t complain. Last one is we stayed for 5 days and would have appreciated some extra linens for the bed, but again nothing major. Overall, absolutely brilliant for the price, 10/10 clean which is the main thing for me. Will definitely stay here again if in Krakow! Thank you very much!
The hotel is clean and comfy, perfectly warm for the freezing temperatures outside. Situated right next to Kraków Grzegórzki train station, it was easy to get to/from the airport and to other places via the train as it connects to the Kraków Główny main station. Staff were helpful, explained where we can go around Kraków. We were given plenty of clean towels, room cleaning service daily. Hair dryer was also provided, with a drinking water dispenser right outside the lift. Only thing would be the shower as it sometimes pulses between slightly hotter and colder water. Was pleasantly surprised when it’s got heated flooring in the shower though!
The Mercure Krakow Stare Miasto instantly impressed me with its beautiful, modern, playful lobby design — highlighted by a replica of Queen Barbara’s dress (wife of King Zygmunt August), complete with a plaque sharing her story. Service was another highlight: the check-in staff were warm and welcoming (one even greeted me in Thai), and homemade snacks were offered at both check-in and check-out. The location is superb, directly opposite Galeria Krakowska, a massive mall with everything from luxury brands to groceries, restaurants, and a food court. It’s also just a short walk from the Market Square, main shopping streets, and the Czartoryski Museum, home to Leonardo da Vinci’s Lady with an Ermine. Wawel Castle and the Kazimierz district are a bit farther, but still manageable on foot with comfortable shoes. My room was clean and comfortable, though a little plain, and the bathroom on the small side. Breakfast was the one weak spot — the food selection was modest, and at peak times the dining room felt cramped, sometimes leaving only counter seating (I recommend going later once the rush has passed). Still, these are minor quibbles. With its inviting lobby, warm and attentive service, and unbeatable location, this hotel is an easy one to recommend.
Nice hotel on the outskirts of Krakow. 10 minutes walk to the train station, from where 7 minutes to the airport. The room had water, a kettle, tea and coffee. Nearby, across the road - McDonald's.
And now, 2.5 years later, I returned to this wonderful original hotel. Rich breakfast, convenient location, friendly staff, large room with fridge and kettle. I hope to come back here again.
Five star rating 😊 The room was cleaned and tidy, and had a modern decoration. The staff are all accommodating and very helpful in providing you information about the City (krakow). Most of the stuff are very friendly and I almost felt I was home the way I was accommodated and treated. Overall, I highly recommend the place. Superb experience😊👍🏻🫶🏻
Room was basic , however was very clean and comfortable. Accessibility was not a major concern considering that the bus and tram stop near the hotel . Recommended for short budget stays.
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