I must share this experience with everyone, be vigilant! ⚠️
Brand is considered top-notch in Hyatt, but the service we receive has never been worse!
1) Arrive at the airport first. When booking a hotel, I chose a hotel close to the airport. When I called the hotel, I said arrogantly: We don’t have a shuttle bus. You can take Uber yourself. Because I haven’t downloaded Uber yet, I went to call one, and the black driver charged us 25 for the 10-dollar journey;
2) When I went to the front desk, I seemed to be very enthusiastic. I asked for a credit card guarantee. I thought it was just a record, and I didn’t notify us. I just swiped $200/no receipt, and I only saw it when I turned on my phone when I got to the room. Complain to Ctrip, saying that it may be a guarantee, and wait until the last day to check out;
3) There are people excitedly calling friends in the corridor at 2-3 o'clock in the middle of the night. I have never encountered it in China/Europe. scrap paper);
4) We had breakfast the next morning, which obviously included meals, and we had to sign a bill (from now on every day) and explained that the waiter only said to keep a record, and signed the bill in duplicate/tips, we only signed one, The second one is taken away (reference) and no tip is given; (the waiter gave us the same feeling, too high-profile, too much emphasis on his own existence, giving the guests a sense of oppression (we like that no one disturbs) they always like to behave Enthusiasm, in fact, is not necessary;
5) (Because I receive reminders to debit the money from my mobile phone every day) Go to the front desk to confirm the breakfast-included question, but the little girl doesn’t know anything;
6) Complain to Ctrip customer service, Ctrip finds a local agent, Ctrip reminds me every day, the agent has not responded, and the attitude is particularly neglectful;
7). On the day of check-out, the front desk reconfirmed the issue of breakfast included, saying that if breakfast is included, a local fee will be deducted / there is a receipt, and when I check my phone at the airport, I will deduct a few hundred dollars (without any explanation / Receipt;
🤔️ At that time, I was annoyed. Hyatt deceits too much! ! !
If the agent doesn't reply, it doesn't matter, just go to the bank directly and freeze all deductions.
On the day the bank froze, Ctrip notified that the agent replied that there were several debits that were wrong. 🤑
Therefore, don't be afraid of the big shop bullying customers! Find a more authoritative one (this is the only way to deal with Americans, whoever insists on talking!)
In the follow-up, I chatted with my friends and said that Hyatt is like this!
So, lesson learned!
Suggestion, if you can not choose Hyatt, don't choose Hyatt! ! ! 👎
95 Reviews