I was really disappointed with the cleanliness during my stay. When I checked in, I found that the soap in the washroom had not been changed after the previous guest – this is unacceptable for hygiene standards. Also, I tried several times to contact the property before check-in using the number provided, but was unable to reach anyone. It's frustrating not to be able to connect when you need help the most. The property itself was good, but the service definitely needs improvement.
Phone was not working well in the room, and I have to ask for things several times and wait long to get them..Other than that hotel is fine..Their bus stop next to Haram is very confusing as we had to search for and never found so we had to grab a taxi to get back to the hotel after a very long walk
My one king bed room has been upgraded to suite wirhout any additional charges. When we talk about suite, of course everything inside the room will be better than the normal deluxe room. But the most lovely part I cherished a lot is the view which direct to Masjidil Haram. The best part is that there is a direct speaker to the room from Masjidil Haram which you can follow for prayer. Furthermore, there is a shuttle bus operated 24hours to and from Masjidil Haram. Overall, this hotel is superb...
I recently had the pleasure of staying at Swissotel Makkah, and overall, it was a truly comfortable and memorable experience.
Check-in Experience:
The check-in process was smooth and the staff was warm and welcoming. However, due to the standard 4 PM check-in time, there were long queues at the reception. To avoid this congestion, I recommend contacting the hotel in advance to arrange for early check-in, especially during peak seasons. If you’re an Accor member, the experience is even more seamless and rewarding.
Ambiance & Cleanliness:
From the moment you step into the hotel lobby, you’re greeted with a signature scent that flows throughout the lobby, corridors, and even into the guestroom — creating a consistent sense of calm and cleanliness. The ambiance is elegant and tranquil, offering a relaxing contrast to the bustling surroundings outside.
Guestroom Experience:
The room was spacious, well-maintained, and the highlight was definitely the breathtaking Kaaba view, which added a deeply spiritual and unique element to the stay. The bed linens were soft and luxurious, ensuring restful sleep. The air conditioning was perfectly calibrated, providing a refreshing escape from the intense heat outside. It made re-entering the room after a long day feel rejuvenating.
The room also came equipped with everything needed for a comfortable stay: coffee and tea facilities, quality toiletries, and other thoughtful amenities.
Hotel Accessibility:
A significant advantage of Swissotel Makkah is its location in the Abraj Clock Tower. Unlike many other hotels in the same complex, the lobby is on the ground floor, which means guests can access the rooms directly without switching elevators — a huge plus in terms of convenience.
Service & Flexibility:
The staff went above and beyond by offering us a late check-out while we waited for our continued stay at Swissotel Al Maqam. This thoughtful gesture truly elevated the experience and showed their commitment to guest comfort.
Final Thoughts:
Swissotel Makkah combines comfort, excellent service, and unmatched convenience, particularly for pilgrims and visitors seeking proximity to the Haram. Whether it’s the luxurious bed, the iconic view, or the little details that enhance your stay, this hotel delivers on all fronts. I would not hesitate to recommend it and look forward to staying here again.
Best moments during Hajj. I am from Tabung Haji Muassasah group. Looking for a newby Al Haram Hotel. This hotel gave us warm welcome and helps us a lot during check in. All u need is complete documents for legal. (HAJJ VISA)
the best breakfast spread. I love it, will repeat next time
This was not my first time at Address Jabal Omar, and it certainly won’t be my last! The service remains outstanding, just like the warm welcome and the delicious breakfast. The staff is incredibly attentive, making you feel truly special.
One of the best features is the direct access to the Haram via an elevator that takes you to C1, from where it’s just a 3-minute walk. Otherwise, the hotel also offers complimentary shuttle services for added convenience.
Highly recommended for anyone looking for comfort, luxury, and exceptional hospitality in Makkah!
The location is great and very near to Masjid Haram, but the room is too small, there is no electricity outlet in the toilet, the furniture is too old and not fixed.
The staff are friendly and helpful.
I was disappointed because the receptionist have told me that I could have may money back if I check out before 2:00 pm, the amount was 100SR however, zI did not get my money back and left the hotel .
Nice and clean waking distance from masjid-al - haram
Great
20 reviews
9.0/10
Price from
PHP 2,064
per night
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7.4/10
MMichaelIt’s pretty similar to the other hotels in the complex. It differs as it has a more modernist furniture style; whereas the other local hotels have gone for an older-elegant style.
The hotel provides a better service than then Four Point as irons etc are available in room. However, breakfast is more than twice as expensive as the nearby hotels, so I did not eat breakfast in Park Inn.
GGuest UserNothing much to say except this is definitely what you call a 5 star. Everything from smooth check in to check out was perfect. Location very good to haram. Top hotel restaurant/buffet. So much options on food. The whole hotel looks great also, massive lobby. Service was quality from front of house to all porters/cleaners/chefs.
And beautiful masjid built in hotel. Highly recommend, might be little pricey but honestly you’ll 100% get your moneys worth, especially for umrah/hajj. I was there last few days of ramadan and eid, thinking because of how busy it will be during this period, might not get a good service or late check in etc. but totally opposite. It was worth every penny. Im originally from uk so expecting quality for the price i paid. Definitely all paid off.
BBatista BombI recently stayed here for my first Umrah, and this hotel truly made the experience so much more comfortable. As anyone who has performed Umrah knows, it can really take a toll on your body, and having a place to rest properly is essential to regain the energy to pray in the best manner. This hotel gave me that comfort.
The staff were very kind and friendly, always ready to help. The shuttle service to and from Haram every half an hour was a blessing—it made life much easier and saved us from the hassle of dealing with local taxis. Honestly, I’m not someone who enjoys bargaining, and some taxi drivers will charge whatever they can get away with. For example, one driver quoted me 70 riyals to return to my hotel, while the Careem app showed the same trip for only 18 riyals! Thankfully, I avoided being ripped off, but the shuttle service spared me from this stress altogether.
Overall, I was very happy with my stay. The hotel played a big role in making my first Umrah smooth and comfortable, and I would definitely recommend it to anyone looking for convenience, kindness, and peace of mind during such a blessed journey.
GGuest UserReally worse experience at front desk while checking in, they were unable to find my booking and made us to wait for around hour at reception. They asked me to contact Trip.com which did and booking was already confirmed. After nearly an hour waiting, front desk finally found my booking but I had spent extra £ to make phone calls to trip.com
MMarziraHotel Review: Raffles Makkah Palace
My recent stay at Raffles Makkah Palace was absolutely outstanding, offering a seamless blend of luxury, thoughtful touches, and exceptional service that made our experience unforgettable.
From the moment we arrived, we were greeted warmly by the reception team and delighted with a complimentary upgrade upon check-in. The upgraded room was not only spacious with breathtaking views but also impeccably clean and beautifully maintained, reflecting the hotel’s high standards.
A special thank you to the reception manager, whose professionalism and welcoming demeanor made the check-in process smooth and set a positive tone for our stay. Their attention to detail and commitment to ensuring our satisfaction were truly appreciated.
One of the thoughtful touches that enhanced our experience was the provision of bath salts, allowing us to unwind and relax after completing Umrah. It was a small but meaningful gesture that added to the overall sense of care.
The service throughout the hotel was exceptional. The housekeeping team was proactive, consistently checking in to ensure we had enough towels, toiletries, and other essentials, contributing significantly to our comfort.
Breakfast was another highlight of our stay. The breakfast service team was attentive and welcoming, ensuring we were comfortable and well taken care of. They even provided a walk-around tour of the buffet spread, introducing us to the menu and explaining the dishes. The breakfast theme was thoughtfully curated, offering a wide range of delicious options to suit every palate.
Desta and Sandhy stood out for their exceptional hospitality. They were incredibly helpful, attentive, and proactive in anticipating our needs, making us feel truly valued as guests. Hajar also deserves special recognition for her patience and creativity in resolving our requests with practical and thoughtful solutions.
The in-room dining team, especially Farouk, provided excellent service. Farouk’s attentiveness and efficiency ensured that every meal was delivered promptly and with care, enhancing our overall experience.
Raffles Makkah Palace sets the gold standard for luxury hospitality. With its outstanding service, thoughtful gestures, and exceptional team, it made our stay unforgettable. I highly recommend this hotel to anyone visiting Makkah and look forward to returning for another incredible stay.
AAdanaan ChalacholI recently had the pleasure of staying at Swissotel Makkah, and overall, it was a truly comfortable and memorable experience.
Check-in Experience:
The check-in process was smooth and the staff was warm and welcoming. However, due to the standard 4 PM check-in time, there were long queues at the reception. To avoid this congestion, I recommend contacting the hotel in advance to arrange for early check-in, especially during peak seasons. If you’re an Accor member, the experience is even more seamless and rewarding.
Ambiance & Cleanliness:
From the moment you step into the hotel lobby, you’re greeted with a signature scent that flows throughout the lobby, corridors, and even into the guestroom — creating a consistent sense of calm and cleanliness. The ambiance is elegant and tranquil, offering a relaxing contrast to the bustling surroundings outside.
Guestroom Experience:
The room was spacious, well-maintained, and the highlight was definitely the breathtaking Kaaba view, which added a deeply spiritual and unique element to the stay. The bed linens were soft and luxurious, ensuring restful sleep. The air conditioning was perfectly calibrated, providing a refreshing escape from the intense heat outside. It made re-entering the room after a long day feel rejuvenating.
The room also came equipped with everything needed for a comfortable stay: coffee and tea facilities, quality toiletries, and other thoughtful amenities.
Hotel Accessibility:
A significant advantage of Swissotel Makkah is its location in the Abraj Clock Tower. Unlike many other hotels in the same complex, the lobby is on the ground floor, which means guests can access the rooms directly without switching elevators — a huge plus in terms of convenience.
Service & Flexibility:
The staff went above and beyond by offering us a late check-out while we waited for our continued stay at Swissotel Al Maqam. This thoughtful gesture truly elevated the experience and showed their commitment to guest comfort.
Final Thoughts:
Swissotel Makkah combines comfort, excellent service, and unmatched convenience, particularly for pilgrims and visitors seeking proximity to the Haram. Whether it’s the luxurious bed, the iconic view, or the little details that enhance your stay, this hotel delivers on all fronts. I would not hesitate to recommend it and look forward to staying here again.
NNor Huda************* we had a very pleasant stay here in Le Meridien Towers Makkah. It’s not as crowded and the shuttle to Haram is 24/7 with hardly any waiting time when we want to board the bus to and from Haram.
We were pleasantly upgraded by the hotel and they even gave us complimentary tea on our first night. As we reached very late at night, I was grateful that I’m able to get some quick snacks for my young child and that the shops remain open then.
We didn’t ask for housekeeping to come and clean our rooms but they were attentive and prompt in their service. Insya Allah we may stay here again for our next umrah.
Aabdul-majeedThe hotel is located in a prime location, very close to Masjid al-Haram. All staff members are exceptionally friendly and accommodating. With just two elevator switches and a short 3 to 5-minute walk, you can conveniently reach Masjid al-Haram.
GGuest UserI recently had the pleasure of staying at elaf kinda and it was truly an unforgettable experience. From the moment I arrived, I was welcomed with warm hospitality and impeccable service.
What truly set this hotel apart was the exceptional staff. Every team member went above and beyond to ensure my stay was seamless, always ready to assist with a genuine smile. Their professionalism and dedication to guest satisfaction were remarkable.
The location was also ideal—conveniently situated near Alharam yet offering a peaceful retreat away from the hustle and bustle.
Overall, my experience at elaf kinda exceeded all expectations. I highly recommend it to anyone looking for a luxurious, comfortable, and memorable stay. I can’t wait to return!
AAnonymous user 1I’m shocked, firstly they gave us a room on the 9 th floor which was rotted to the core (pictures will be provided). Then they gave us another room renovated said by Riyan, he was helpful. The luggage took an hour coming up. Unusual to see, one of my luggage was opened and the lock was inside the suitcase. When I complained, Mr Faisal was most helpful and said he will have the cctv cameras checked. And didn’t get back with me so after hours I spoke to the night manager he said we viewed the cameras, no one had opened the luggage. And in the morning when I asked to view the CCTV footage they said no! It seemed a dull answer! So I got in touch with the Movenpick hotel where we stayed a night too, they still said get a report from the police station and you’re welcome to see the footage! As the last picture we had of the suitcase was taken to show to the uber to show how many pieces we have in that picture it was clearly showed the lock is on! Then in Movenpick we did not open that suitcase and moved to Pullman. Now calling Pullman they kept referring calls, as I explained to the one who I spoke with if Movenpick said it’s okay to view the cctv after the police report, can I view your footage too! They kept refer the call. So I ended up reporting the incident to the Embassy. If this incident has happened to anyone go as far as the headquarters of Pullman, and report it to the Embassy. I’m quite shocked, nothing was taken seriously..! Take care of your luggage please!!!! Regardless it’s locked. The Asian staff are not to be trusted.
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