Hotels With Wifi in Kanagawa Prefecture, Japan

I could easily have spent another night here just to spend at the hotel! The outdoor bath is wonderful and the location is great for exploring Hatone. There’s a shop inside for souvenirs, free snacks and drinks (at quite specific times of day!) and Japanese-style rooms and clothes. I regret not spending more time soaking, checking out the spa and trying out the matcha set in our room!

Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards

I had a wonderful experience during my stay. The service was attentive and friendly, and the staff made sure I felt welcome at all times. The facilities were clean, modern, and very comfortable. I especially enjoyed the food—it was fresh, tasty, and offered a good variety. Overall, it was a relaxing and enjoyable stay, and I would definitely recommend it to others.

The room was clean and comfortable. However, the bathroom exhaust fan was very weak and quite dusty, and the vent near the door was also covered in dust. If that doesn’t bother you, this is otherwise a great place to stay.

The location is superb! The environment is first-rate and it's impeccably clean. It's also very peaceful. You can open the windows for fresh air, and the views are absolutely stunning! The surrounding area is home to R&D centers of world-renowned companies. It's just a 3-minute walk from Shin-Takashima Station (Exit 2); turn right as you come out. Dining options nearby are a bit limited. Complimentary samples are available at the front desk, but they aren't proactively offered, so you need to pick them up yourself. Tea bags are provided, and the coffee is delicious! The night views are lovely!

The staff were all incredibly friendly, always greeting us, and even proactively offered to take our empty drink bottles to dispose of for us. Our room was spotlessly clean. During the day, it served as a comfortable living space with a table, and then promptly at 6 PM each evening, the staff would come to lay out the futons. The three of us slept comfortably on the futons laid out on the floor. Haha, it was a fantastic experience! The hotel's location is superb, right opposite Hakone-Yumoto Station and just across the bridge, making it incredibly convenient and a wonderful place to stay. If you turn left from the hotel, you'll find a row of shops and restaurants to explore, though do note they tend to close quite early. The hotel's food was also quite good. Breakfast is a buffet, but the selection remains largely the same each day, so it might get a bit repetitive if you're staying for an extended period. 😄 We also enjoyed some delicious sushi at the hotel one evening.

I stayed at this hotel for four nights on a business trip, as its location made my morning and evening commutes to my office in Japan very convenient. My accompanying spouse also found it very easy to explore various popular destinations in Yokohama independently via the light rail. The hotel boasts a superb location; an airport shuttle stop is conveniently located right near the hotel, and there are plenty of dining options both downstairs and within the building. However, the price difference on Ctrip between rooms with and without breakfast is unusually large and doesn't seem to align with the hotel's actual breakfast charge. I suggest verifying and updating this so that guests can more easily choose breakfast-inclusive options when booking through Ctrip.

We had a lovely stay at Yokohama Bay Hotel—the location was fantastic, with beautiful views of the bay and easy access to nearby attractions. The staff were friendly and helpful, and the room was clean and comfortable. The hotel does show some signs of age, but it didn’t take away from the overall experience. The only minor downside was the gym, which was quite small and had limited equipment, along with unusual operating hours. That said, if you’re not relying on fitness facilities, this hotel is a great choice for a relaxing stay in Yokohama!

I'm genuinely so pleased with this place, I absolutely have to rave about it! First off, the location is incredibly convenient, super close to Kawasaki Station. I took the Tobu Line from Tokyo Station, and it was less than 30 minutes. I actually think it would be perfectly fine to stay here even if you're planning to explore central Tokyo. It's also just a 10-minute walk to Keikyu Kawasaki Station, making the trip to Haneda Airport a breezy 30 minutes – so convenient! However, a crucial tip: when you exit the station, *do not* go down to the first floor! Head straight out from the second floor of the station, and you'll see the hotel's main entrance right there. You won't find the entrance if you're on the ground floor. I actually spent quite a while wandering around on the first floor following my map, until a very kind Japanese gentleman personally guided us to the hotel's front desk. I was so thankful for his help! 🙏 Later, I discovered a trick: searching for the hotel's breakfast restaurant on Google Maps makes it much easier to locate (I've included a screenshot in my photos). The hotel is quite new, and the service is truly excellent. My friend had sent a package from Shinjuku to the hotel, and when I checked in, the front desk staff promptly retrieved it for me and even had it delivered to my room along with my luggage. Talk about service! I booked the most basic twin room, but it was surprisingly spacious. It wasn't on a low floor, and the city view from the window was quite expansive. What's more, the bathroom counter was generously sized – a rare find in Japanese hotels – with plenty of space for all my toiletries and cosmetics. While the room didn't provide skincare like toner or lotion, they did offer two packets of bubble bath, which made for a wonderfully fragrant soak in the evening! Furthermore, the hotel breakfast was genuinely delicious with a wide array of choices, including a live egg station for freshly prepared dishes. Overall, it felt like a lot of thought and effort went into it. They even provided paper cups in the beverage area so you could take drinks to go – such a thoughtful touch! Besides the convenient transportation, shopping is also a breeze if you're not looking for luxury brands. There's a Matsumoto Kiyoshi right downstairs, stocked with many popular trending products. Just past the connecting corridor from the hotel, you'll find a Montbell store with a good selection, and importantly, they offer tax refunds! There are also tons of dining options nearby, including a yakiniku restaurant visited by Goro (from *Kodoku no Gurume*), though unfortunately, I couldn't find it. I ended up at a slightly pricier but truly delicious one inside 'Dice' nearby! I stayed for one night during the summer on July 9th, and the room, including breakfast for two, cost just over ¥1200. While not exactly cheap, it offered significantly better value for money compared to hotels in central Tokyo! What's more, when I checked Trip.com after my trip, I saw that the same room type was ¥300 cheaper on July 12th! That's incredible value! If I ever visit Tokyo again, I fully intend to stay here.

Sure! Here’s a concise and honest review based on your notes: ⸻ Among the four budget hotels I stayed at during my trip to Japan, this one ranked the lowest overall. The cleanliness was decent (4/5), but the staff service could really use improvement — they were not as attentive or helpful compared to other places. The breakfast was quite disappointing (2.5/5), with limited options and lacking in quality. While it served its purpose for a short stay, I wouldn’t choose this hotel again given better experiences elsewhere at a similar price point. ⸻ Let me know if you want a more polite, emotional, or formal tone!